Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... もっと見る
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レビュアーのコメントを見てみましょう
Disappointed that I was unable to claim VAT back on this purchase. I recommend that that the site take more steps to simplify this so that it is not an issue moving forwards!!
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... もっと見る
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Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... もっと見る
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企業情報
当該企業による記述
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
連絡先
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, 英国
- +443301332808
- info@selfimed.com
- selfimed.com
4.0
ほぼ満足
232件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scam?
No delivery. The time for the items projected delivery has long passed, and they have not even sent it.
2026年2月13日
SelfiMed UK からの回答
Dear Richard,
Your review mentioning the word “scam” is extremely damaging to our business, and we take this matter very seriously.
According to the courier’s tracking information for shipment *1Z0CG8666832400598*, the parcel was *successfully delivered on Wednesday, March 11 at 7:24 PM*. If the item has now been received, we kindly ask that you **remove or update the comment**, as statements suggesting fraud can seriously harm a small business that works hard to provide reliable service.
If there is any issue with the delivery or if you are still unable to locate the parcel, please contact us directly and we will immediately open an investigation with the courier to resolve the situation.
We would sincerely appreciate it if you could review your comment so that it reflects the actual delivery status.
Kind regards,
SelfiMed UK
Customer Support Team
SelfiMed UK からの回答
Thank you for your kind feedback. We are very pleased to hear that you had a positive experience with our customer service.
We truly appreciate your support and look forward to assisting you again in the future.
SelfiMed UK からの回答
Thank you very much for your feedback and for the 10 stars. We are delighted to hear you were happy with the service.
We truly appreciate your support and look forward to helping you again in the future.
The service was very efficient I would…
The service was very efficient I would recommend them anytime.
2026年2月1日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for your kind review. We are pleased to hear that you found the service efficient and that you would recommend us.
Your feedback is greatly appreciated, and we look forward to assisting you again whenever you need us.
I needed a CPAP quickly as mine stopped…
I needed a CPAP quickly as mine stopped working.Struggled without it. Ordered a used Machine, it arrived very quickly. Drama free delivery.Seems to be a more up to date model. Very quiet machine,Works well. Very happy.Thank you
2026年2月10日
SelfiMed UK からの回答
Thank you very much for your kind feedback. We understand how important uninterrupted CPAP therapy is, so we are really pleased the replacement machine reached you quickly and is working well.
It is great to hear that you are happy with the performance and quiet operation of the device. If you ever need support, accessories, or advice in the future, our team will be happy to help.
Thank you again for your trust and for choosing us.
So nice to deal with
So nice to deal with. Super fast delivery. Honest man. Very impressed.
2026年1月29日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for your kind words.
We are delighted to hear that you had a positive experience with us and that you were pleased with the delivery speed and service. Your feedback is greatly appreciated and means a lot to our team.
Thank you for choosing SelfiMed UK.
Kind regards,
SelfiMed UK Customer Support
Rücksendungen werden nicht angenommen
Rücksendungen werden nicht angenommen. Nach 4 Monaten Schriftverkehr endlich eine Adresse in Frankreich zwecks Rücksendung erhalten.
Lassen die Kunden auf den Kosten der Annahmeverweigerung sitzen.
Kann nur jedem abraten, hier zu kaufen.
2026年2月17日
自発的なレビュー
SelfiMed UK からの回答
Dear Mr Roos,
We are sorry to read your review, however the situation described does not reflect the full sequence of events.
The item was initially returned from Germany without prior notification or return authorisation. As a result, customs authorities were unable to contact us and the shipment was returned to you. Once we became aware of the situation, we assisted you by providing the correct return instructions and arranged for the item to be returned to our France facility.
During this process, you chose to open a credit card chargeback investigation instead of continuing the return through our agreed support channel. Once a bank investigation is initiated, the case is handled entirely by the payment provider and we no longer have control over timelines or the refund process. The investigation lasted several months and the refund was ultimately issued through your bank following their decision.
At no point were returns refused. The delay resulted from an unauthorised return shipment and the subsequent chargeback procedure, both of which removed our ability to manage the process directly.
We remain committed to assisting customers through standard return procedures and regret that this matter escalated unnecessarily.
Kind regards,
SelfiMed UK Customer Support
Terribke service
Paid for next day delivery. Never camr. Ordered thursday came monday.wouldnt give me money back for paying for next day deluvery. Full of excuse
2026年2月5日
SelfiMed UK からの回答
Dear John,
We must respectfully point out that this is now the third negative review posted regarding the same order, despite clear evidence that your parcel was dispatched on time by our store using the next day delivery service you selected.
Your order was shipped within the promised timeframe, and the one-day delivery delay occurred while the parcel was in Royal Mail’s network, which is entirely outside of our control. The tracking information clearly confirms timely dispatch from our side.
While we understand that delivery delays are frustrating, repeatedly blaming our company for a courier delay and posting multiple negative reviews across different platforms does not accurately reflect the service we provided or the facts of this order.
We fulfilled our obligations correctly and remained available to assist throughout. We kindly ask that reviews reflect the actual circumstances of the delivery.
Should you wish to discuss this constructively, our support team remains available to help.
Kind regards,
SelfiMed UK Customer Support
Excellent service ordered at 12 noon…
Excellent service ordered at 12 noon e.mail received at 1300 hrs to advise my order had been despatched and scheduled to be delivered on 17th February 2026 very impressed good price also many thanks 👍
2026年2月14日
SelfiMed UK からの回答
We are delighted to hear that you were pleased with the ordering process, pricing, and fast dispatch of your order. Our team works hard to ensure orders are processed promptly and kept transparent with clear updates at every stage.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
SelfiMed UK Customer Support
Ich habe cpap gerät und Maske/Schlauch…
Ich habe cpap gerät und Maske/Schlauch geordert mit lieferdatum gestern
Jetzt ist Schlauch/Maske da aber das Gerät fehlt
Doof
2026年2月9日
SelfiMed UK からの回答
Dear Monika,
You ordered a CPAP unit from us, which was dispatched on time. According to FedEx tracking, the parcel arrived at your local FedEx facility in Langenhagen on 13/02/2026 at 19:36. As this falls over the weekend, delivery is expected on Monday once operations resume.
For this reason, the review appears premature and does not fairly reflect the service provided, as the shipment is progressing normally. We kindly ask you to reconsider and update the review. We remain available to assist until delivery is completed.
Would highly recommend this company as…
Would highly recommend this company as they are friendly, professional and compassionate 🙏 the refund process was self explanatory and straight forward and the staff are very welcoming, always putting the needs of the customers first 😊 I will be recommending them to anyone in need of support _ they are amazing and deserve more than 5 stars ⭐
2026年2月9日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your support and are delighted to hear that our team was able to assist you in a professional and caring manner. Your recommendation means a great deal to us, and we remain committed to providing the same level of service to every customer. Thank you again for your trust in SelfiMed UK.
SelfiMed UK からの回答
Thank you for your kind review.
We are delighted to hear that you were pleased with our customer service and the speed of delivery. Your feedback is greatly appreciated and encourages our team to keep delivering a high standard of service.
Kind regards
The SelfiMed UK Customer Service Team
SelfiMed UK からの回答
Thank you for your review.
We are glad to hear that everything went as planned and that your experience met your expectations. We appreciate you taking the time to share your feedback.
Kind regards
The SelfiMed UK Customer Service Team
SelfiMed UK からの回答
Thank you for your review.
We are pleased to hear that you were satisfied with our service. Your feedback is appreciated and helps us continue to provide a reliable experience for our customers.
Kind regards
The SelfiMed UK Customer Service Team
quick despatch & great service
Order was despatched quickly and delivery was smooth. Customer service was excellent! Will definitely be using them again in future.
2026年1月19日
SelfiMed UK からの回答
Thank you for your excellent feedback.
We are delighted to hear that your order was despatched quickly, delivery went smoothly, and that you were happy with the service you received. Your comments are very much appreciated and motivate our team to maintain high standards.
We look forward to supporting you again in the future.
Kind regards
The SelfiMed UK Customer Service Team
SelfiMed UK からの回答
Thank you for your kind review.
We are pleased to hear that you are happy with the machine and accessories. Your feedback is greatly appreciated and helps other customers shop with confidence.
Kind regards
The SelfiMed UK Customer Service Team
Incollect product delivery of CPAP Machine
We contract delivery of CPAP Machine Resmed S9, but actual delivery is just water chamber only,
2026年1月14日
SelfiMed UK からの回答
Dear Mr Soejima,
Thank you for your feedback.
We must respectfully but clearly correct the statement made in this review.
You did NOT purchase a ResMed S9 CPAP machine. The product you personally selected, paid for, and confirmed at checkout was a ResMed S9 H5i Heated CPAP Humidifier without Water Chamber, SKU: REC1159NN01. This item is an accessory only and not a complete CPAP device.
For full transparency, the exact product you ordered can be viewed here, including its full title, description, images, and pricing:
https://selfimed.com/products/resmed-s9-h5i-heated-cpap-humidifier
The item delivered fully matches the product ordered. There was no delivery error or incorrect shipment. Unfortunately, this appears to be a misunderstanding at the time of purchase rather than a fulfilment issue.
Publicly stating that an incorrect product was delivered is therefore factually inaccurate and unfairly places responsibility on our business. As a medical equipment supplier, such statements cause direct reputational harm.
We kindly ask that you amend or remove your review to accurately reflect that an accessory was ordered in error, rather than an incorrect delivery having occurred.
We remain available to assist should you wish to purchase the correct CPAP machine in the future.
Kind regards,
SelfiMed UK Customer Support
SelfiMed UK からの回答
Dear Nathan,
Thank you very much for your kind words and for taking the time to leave us a review. We are pleased to hear about your positive experience and truly appreciate your support.
If we can be of any assistance in the future, please do not hesitate to contact us.
Kind regards,
SelfiMed UK Customer Support
SelfiMed UK からの回答
Dear Rajib,
Thank you for taking the time to share your feedback. We are pleased to hear that your order arrived quickly, the item met your expectations, and that our communication was helpful.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
SelfiMed UK からの回答
Dear Peter,
Thank you for your feedback.
We note your review and would like to clarify that your return request was accepted and your refund was processed promptly and in full, in line with our returns policy.
If there were any remaining concerns or aspects of your experience that you felt were unresolved, we would have welcomed the opportunity to assist you directly. Our customer service team is always available to help resolve issues quickly and fairly, and contacting us first often allows concerns to be addressed without delay.
We remain available should you wish to discuss any aspect of your order further.
Kind regards,
SelfiMed UK Customer Support
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