SelfShip レビュー 

This company worse company i have deal with it ever they lost the shipment as they said..live chats support team they have no clue how they work even when you email support team no one will respond. They lost my shipment worthy 349.99$

I am writing to express my concerns regarding my first order through Selfship. I purchased a pair of shoes from a seller on eBay based in the US, and the tracking information indicates that the package was delivered to my Selfship address over three days ago.

Despite this, I have not received any updates from the US team regarding the status of my package. When I reached out to customer service, I was informed that they had not received my package. I provided the tracking number and a screenshot for reference, and a ticket was opened for further investigation, but I have yet to receive a response.

While I appreciate that customer service is available 24/7, I am disappointed that no solutions have been offered thus far. I remain uncertain about how to proceed, as I have not yet received my order.

Thank you for your attention to this matter.

I bought an item from US its only 900g. but they charged me for 1.5kg. even though i am subscribed to pro membership they charged the usual amount saying that i am not a pro member. i am actually on first month trail as pro member. they scam customers. my number is 30790742 from Qatar. if anyone wants to verfy yo can call me.

i have used connect qatar and shop and ship they charge the exact weight from UPS. this self ship cheating and scamming customers. Please stay away from using this company.

Charged me 124 USD only for one bedsheet
It's a SCAM shipping company

They charged me 100 USD for 1 bag worth 237 pounds, claimed it weighed 5.5 kg and it has been 10 days and havent even received my parcel yet. Customer service? Worst. The shipping calculator estimated it to be around 50 usd so went ahead with the purchase, and the first kg is supposed to be free! Complete rip off! Misleading ads and rates! The shipping cost is half the bag's price already!

I ordered items from UK and it was delivered to UAE within a week. Shipping fees are very close to their calculator. Customer service is very helpful and always available. Will use again for sure.

Selfship shipped my hair growth tablets in 8 days, all in all good.

**"Beware: Total Scam!"**

Ordered a Fire TV stick through Amazon, but this company refused to forward it, claiming it was a "dangerous item." To get a refund, they demand I provide a *paid* return label, despite Amazon offering free return options. Amazon doesn’t require a label for returns—they arrange everything directly. The company threatens to dispose of the item if no paid label is provided, leaving me without a refund. This is blatant extortion. Avoid at all costs!

My kid wanted jigsaw puzzles and I have been teaching him about the solar system. I ordered solar system jigsaw puzzle and he loved them. Quick delivery and fairly cheap delivery charges. Have ordered more puzzles from UK and this time I will ask them to put it all in one box.

Wasn’t sure if I would get what I wanted from Dubai and so I gived them a call to understand how to order clothes from Dubai. They explained & I put many products together in a box. It was mostly clothes and price was mostly same as others. Got the clothes in 2 days. Good. Will use iit again.

STAY AWAY!! They're doing fraudulent practices to loot money. I bought items weighing 4.5 KGS and they charged me for 9 KGS!! The customer support is a group of cheap labor people sitting at random places around the world who is so helpless. I paid 4x the actual worth of my product and to be honest, I'm the foolish one and they're clever in cheating customer.

Beware - There's no point of escalation. You just always talk to the useless support person who doesn't understand basic english and uses chatgpt to write responses. Better ask your friends or relatives to get products, stay away from Desertcart/selfship.

I like the fact that with “Selfship”, you enter the address, place the order, and they take care of the rest. No need to wait for an email or payment links; they will deduct that from the credit card automatically and have the item delivered to your doorstep.
This is very convenient.
Their customer support system needs some improvements, though.

My order was made on September 16th and delivered to my US location on September 18th. I was told my package reached the UAE warehouse but I had to update my payment method to get my order which I can’t even do on the website. I have contacted support more times than I could count right now, probably no less than 7 different times and they just kept telling me that someone would contact me soon. I had to do all the work myself and look up the issue on my own. Turns out many used who signed up using apple-id had the same struggle. It’s extremely disappointing that this issue keeps happening to more and more users. Moreover, I just want my package. It’s been almost a month I just want my stuff for the love of god.

Extra information: I made my account using apple-id thinking it wouldn’t affect anything, but by reading some reviews about individual who had a similar experience, it turns out that’s exactly why I can’t add a card to my account. According to customer service, I wouldn’t get my package until I add a card so I get charged the necessary fees, which again, I can’t do. I won’t get refunded and I won’t even get ny package. I’m extremely disappointed that customer service couldn’t even tell me this, and instead kept telling me to use a different device to log in or delete website data (both of which I did, multiple times too). My package is somewhere in the UAE warehouse as far as I know. I don’t know how the issue can be solved but I hope there is a way Selfship can provide for me. So I get my package or/and get refunded, as this is very unprofessional and just not a pleasant experience whatsoever. It’s especially frustrating because if I didn’t look this up myself, I would’ve waited for my package all my life basically. Extremely frustrating and unfair to do that as a paying customer.

Update: I managed to add a card to my account after a lot of back and forth. It hadn’t been charged yet, so I don’t know what the next step is. Special thanks to the whoever called me from UAE and gave me the solution Selfship couldn’t give. If you’re seeing this, kindly contact me again via email or calls so I proceed accordingly and hopefully get my package sometime soon.

This is the first time I've ever tried to use a freight forwarder. All I can say is DO NOT USE THIS SERVICE.
I chose to use these guys to get a parcel from the US to Australia - the retailer I bought - Bulletpoint Mounting Solutions - unfortunately doesn't offer international shipping options - which although I don't agree with, is their right. I had to use a freight forwarder.

I signed up with SelfShip off the back of a Desertcart recommendation - using the Apple ID sign-in and and put in the shipping address for my parcel. It has now made it to their UAE warehouse, and I'm getting emails about payment notifications. I did not enter my payment information at the time of signing up - but rather chose to wait until the package had hit their system to add card details.

Once the package arrived, I signed in to add payment details and now I get a HTTP 500 error when trying to amend my profile - and their website will not let me add payment information. I have tried multiple browsers, devices, incognito mode - everything suggests the issue exists at SelfShip's end. In a desperate attempt to get my package I've even tried to sign up for their "Express" and "Pro" options but it won't even let me do that.

I have now contact technical support three times, each time they tell me that my case (of which I now have TWO reference numbers? No idea why?) is with the web development and database team to figure out my problem, in the meantime I keep getting told someone will be in touch with regards to my issue and NOBODY EVER IS!!!

Surely their website cannot be this broken, they would have no customers if it was?

I have $170US of goods tied up that I now cannot ship to me, SelfShip cannot tell me when or how they'll have the problem fixed, nobody ever gets in touch with me, and I'm tired of reaching out via their chat-only based support, only to be told that my issue is not yet solved, and they don't know what's happening or when they will be able to provide a resolution.

I JUST WANT MY STUFF!!

0/10 DO NOT USE THIS SERVICE! I expect at this point I've lost both my money and the goods I'm waiting on.

Update: Once I started leaving negative reviews for the service AND providing open negative comments on their Facebook - one of their reps reached out and actually got my problem solved. It seems they have an active problem with their sign-up sevice. If you first sign-up with Apple ID and don't then log in separately with your email address and a OTP the system errors and won't let you edit your profile and/or add credit card information.

The fact it took 4 days and 4 attempts to contact support to figure this out however is absolutely woeful.

I have now been able to pay for my package and it's on it's way to me, however this review still stands at 1 star out of 5 as it should NEVER have gotten this far. The fact I had to start leaving negative reviews before they actually properly looked at my issue is a damning statement about the company as a whole.

FINAL EDIT: After finally leaving negative reviews on both Facebook and here they actually called me and offered a full refund on their fees associated with the shipping. I guess that's something but the poor customer service stands. I don't know if I'll use their service again, time will tell.

Very competitive compared to the other forwarding services I use. And so far, my packages have arrived on time and unscathed. Hope it stays that way.

I have used this service before when it was Desertcart. I ordered something from the US but was waiting on the item being delivered. I am currently in the US and wanted it delivering from the self ship warehouse to an address in the US. This was not possible but Johnrey went above and beyond to help me achieve this. He rescued a situation where I was frustrated to making me extremely satisfied.
I would recommend purely due to Johnrey

I stopped my PRO membership with DesertCart because of the AWFUL, nonsensical gibberish from your “customer service” team. Plus, you refuse to own up to any mistake, and I’ve lost enough, at this point, after trying to return something I purchased of which you charged for but didn’t even realize that the package was already in your possession! How wild is that?! Done and dusted, Desertcart Self Ship!

Worst service I have ever tried. Customer support answering late (3 days average) with just (copy paste) none sense replies. Very late registration of the shipments (5 days) i tried it once and would never do and do not recommend.

Update:
If you want to solve the problem you need to admit there is a problem first. My feedback is about your customer service and late responses. You took 6 weeks to return the item. This is has no relation with your answer. Don’t try to play smart. Be honest only!.

The worst customer service that I have seen, for more than 28 days unable to fix a ridiculous issue related to payment!

A very unfriendly user experience. Attempts for help via the live chat function were difficult and slow. It honestly felt like a scam, where they will store your package and charge you, until you choose to ship it. I'd steer well clear and use something tried and tested, like Aramex Shop & Ship - far more simple process.