Senior Home Plus レビュー 89

Hannah was super helpful and really listened to the brief. Thank you at a difficult time.
Many thanks
Annabel

Josh kept in contact with me to see how my search was progressing.

Understanding all is not black and white with social care funding

Josh and his team connected with me and were amazing. Josh kept in touch my with me and never minded my needs for my husband changing constantly. I was offered good reliable advice plus being found homes to suit our needs. Unfortunately my husband didn't get to move to a better place in time but my appreciation of your assistance is heartfelt

I wasn't expecting such attention and care to be given when I filled out the online form but Josh Moore really took the time to listen and respond appropriately. He followed up daily with me and made me feel like I wasn't alone in doing the search for mums care.
I would definitely use this Your Senior Home Plus again, should we need it because I had zero knowledge of how these homes work and Josh helped me to understand.

Jenifer Walker was very efficient in listing possible homes for my mother. The service helps to reduce the manual search of homes and provides information.

After my initial phone call with Jenifer Walker explaining my situation and wanting to find a suitable care home for my mother in law l was very pleased how she emailed me several times to check how things were going and offered her advice and understanding.
Overall a great experience

When I was looking for a care package for my 98 year old mother from her local social services, they were very difficult to work with and did everything possible to put me off.
I got advice from Jake Saunders of Senior Home Plus. Jake gave me a lot of advice, support and a list of possible care homes to consider and got me back on track. He also followed through to ensure that things were working out. My mother is now in a care home of her choice.
Thank you Jake Saunders

Their advisor Jenifer Walker has been very helpful in guiding me through the maze of options for myself, in choosing a care home! She arranged meetings and viewings for me.

There are so many providing different services, and I had no idea what to look for or what to expect. I really appreciate her knowledge and persistence. Thank you

Josh really helped me find a suitable nursing home for my elderly mum. We'd driven around a some homes I'd found on line which I found were not at all suitable .
Some homes on line do not make it clear what kind of care they provide so a lot of time can be wasted .Josh suggested a few homes in our area that could accommodate my mum's needs and I was so grateful for someone to speak to that could help with what I found to be a stressful process. I was contacted by various homes the next day by telephone who had spaces . The first one we viewed was excellent so we choose that one and hopefully mum will be settled and well cared for there. He spoke clearly and was so understanding of the whole situation.
Great service which is free to use. Thank you so much Josh . Best regards Christine Rogers

I was well advised and the lady I spoke to was very helpful and polite thank you

Very personable. Listened to requirements and then provided details of options available.

Jenifer Walker from Senior Home Plus provided a very reliable and supportive service in helping me search for a care home for my elderly parent. All searches were based on the criteria I discussed and appropriate visits arranged. Continued contact was made with me until I had successfully found a suitable placement.

Jennifer was really helpful, and calming I would recommend to anybody

I’m so delighted with Jennifer who helped me find a care home for my lovely friend, we were recommend to Aarandale Manor, it’s wonderful and I am so happy that I contacted this company. Thank you so much for all you’re help.

I made one enquiry and was then hounded and spammed with multiple daily phone calls, texts and emails. This went on for months until one of their agents finally agreed to remove me from their list of people to harass.

I am very grateful to senior home plus for their very informative, friendly and extremely useful chat it really helped me and my family!

Intial contact was great from Jake. Friendly and helpful. My dad's situation changed and he went into hospital. We are now dealing with local social services, and looking at funding options, so our search for a suitable home is in limbo. I received calls and texts to which I replied saying I would let them know when I knew. Just had an email from Jake which said that he had tried several times to contact me without a response. As their service is free, a response from families updating them on which home they have chosen "is the least we can ask". I now feel somewhat hounded at a particularly vulnerable stage. Wish I had not contacted them.

UPDATE: Jake called me today to explain that the email hadn't come from him, that the IT team had sent them out with his name and without his consent. He also expressed a view that there are too many communications from them. He explained that he had had meetings with his management about all of the above and there will be changes.

I agreed to amend/update this review rather than remove it as, at this point, I don't know for sure that the changes will definitely happen. I hope, for any future customers that my experience is an isolated one and future reviews are glowing.

A really good personal service that gives you the confidence to make important decisions on behalf of your friends or family. Quick relevant information and personal (yes a real person) follow up allowing discussion and advice. S