Senior Home Plus レビュー 91

TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I contacted Senior Home Plus for guidance and advise regarding Care/resident home respite vacancies for my dad in our area. Their advisor - Maya Smith, not only provided helpful advise but also contin... もっと見る

企業が回答しました

5つ星のうち5の評価

A huge thank you to the whole team for their support and professionalism. Thanks to you, my parents were able to move into a wonderful care home very quickly. We felt listened to, understood, and supp... もっと見る

企業が回答しました

5つ星のうち1の評価

My Mum died in January & this excuse of a company is still emailing me about a nursing home. I have phoned & emailed my “Advisor” - Joey Beck - to update him on numerous occasions but he will not remo... もっと見る

企業が回答しました

5つ星のうち5の評価

A very good experience during the past few months of looking for a care home for my mon to rest by for few weeks. Sincere staff, Jeniffer Walker is so kind. She always be patient and provide all info... もっと見る

企業情報

  1. 高齢者介護
  2. ホーム ヘルパー 斡旋業者
  3. 介護施設

当該企業による記述

Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

91件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 69%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Beware of this company

Don't sign up or give any information to this company, they are completely untrustworthy
They gave my email out to numerous care homes without my consent, and despite over 10 requests won't take me off their list! Worst spammers ever
Don't do it!!

2026年2月26日
自発的なレビュー
5つ星のうち1の評価

They won’t leave me alone

I am constantly pestered by Joey. I’ve told him five times now their services are not required and he persists in contacting me through multiple channels showing a lack of sensitivity. I have eight text messages for a start, six of them since I said no thank you. There is no way to contact them to complain from what I can see, not that I should have to. Leave people alone when they tell you to.

2026年2月24日
自発的なレビュー
5つ星のうち5の評価

Caring and Understanding

I spoke with a very understanding person named Josh Moore. He listened to our needs and suggested care homes that would be suitable for our relative. It was less stressful knowing we had help.

2026年2月20日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Teresa,

Thank you for your kind feedback. We’re really glad to hear Josh was able to listen carefully and suggest suitable care homes for your relative.

It’s great to know the support helped make things feel less stressful during a difficult time.

5つ星のうち1の評価

Can't unsubscribe from their mailing list

I contacted Senior Home Plus in the Autumn of last year and received a list of homes in the area. Eventually, I was able to place my mother without their help. I have informed the Company that I no longer require their service but, unfortunately, I seem to be unable to get them to stop sending me emails, no matter how many times I ask. Anyone else experienced this and have advice please?

2026年1月25日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Hello,

Thank you for your feedback. We are sincerely sorry to hear that you are still receiving emails despite your requests to stop.

We are surprised by this situation because, after checking our records, we found your file but it has been marked as "closed" for some time. Our system shows no record of any recent emails sent to you.

There might be a technical glitch or a confusion with another provider. We would like to investigate this immediately to ensure you are no longer disturbed. Could you please contact us at +44 7360 265791 or send us a screenshot of one of the emails?

We respect your privacy and will take all necessary steps to resolve this.

Best regards,
The Senior Home Plus Team

5つ星のうち5の評価

wonderful service

I contacted Hannah at senior home plus on 4/1/26 as mum elderly mum had fallen and she was in need of urgent respite care, Hannah was wonderful, reassuring and incredibly helpful.
she was able to identify care homes in our locality with immediate bed availability,
mum was admitted to Rivermere care home, sevenoaks kent within 48hours ( and this was over the new year period ! )
Mum is now happy safe and well fed, the home is lovely ( more like Marigold hotel !)

2026年1月6日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear James,

Thank you so much for your feedback. We’re really pleased to hear that Hannah was able to support you quickly and reassure you during such an urgent and stressful time.

It’s wonderful to know your mum was safely placed and is now comfortable and well cared for.

5つ星のうち5の評価

Looking for residential care

I contacted Senior Home Plus to get information and advice about residential care for my mother. I spoke to Jenifer Walker, who was very helpful and knowledgeable about locations available. She put in me in touch with a local care home, but unfortunately at this time we have had to put plans on hold. If situations change I would have no worries about contacting Senior Home Plus again for help.

2026年1月11日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Julie,

Thank you for your feedback. We’re really glad Jenifer was able to provide helpful and knowledgeable guidance on residential care options for your mother.

We understand that plans can change, and we appreciate your kind words and openness to reaching out again in the future if needed.

5つ星のうち2の評価

Would not use

Initially very helpful conversation. However having said they would send me details of up to 5 possible care homes, they sent my details to 20+ Homes without my permission or the relevant information regarding my family member. I have been inundated with calls and emails which are unwanted.
I have sent many emails saying we are no longer looking but keep getting contact from the advisor.

2025年12月2日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Hilary,

We are very sorry to hear about your experience and the frustration this has caused.

This is not how we intend our service to work, and we apologise that your preferences were not properly followed after your initial conversation. We understand how overwhelming unwanted calls and emails can be, especially in sensitive circumstances.

Your details have now been fully removed from our system and your request to stop contact has been applied. We are also reviewing this case internally to understand how this happened and prevent it from recurring.

Thank you for taking the time to let us know.

5つ星のうち5の評価

Quick response in difficult times and very supportive

I contacted Senior Care Plus between Christmas and New Year following concerns about Dad and that as a family we felt he required additional support. I was really impressed that Jake Saunders immediately provided support and recommend a home that my Dad moved into soon after. It has a close to family so they can regularly visit, and as a family, we have been really impressed with the care and compassion our Dad has received. Things have moved along so quickly and smoothly which is greatly appreciated. We are really grateful to Jake and the team at the home where he is receiving the great care he needs.

2026年1月2日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Rebecca,

Thank you so much for your kind feedback. We’re really pleased to hear that Jake was able to support you quickly during such a difficult time and help find a suitable home for your dad.

It’s wonderful to know he is now close to family and receiving the care and compassion he needs, and that the process felt smooth for you as a family.

5つ星のうち4の評価

Communicative staff

Joseph has been helpful and patient in our search when we are desperate. Luckily, our aged elderly don't need this type of service now. In the future, if we need this service, we will go back to Joseph.

2026年1月18日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Thank you for your kind feedback. We’re really glad Joseph was able to be helpful and patient during a stressful time for your family.

It’s also good to hear that things are stable for your elderly relative right now.

If you ever need support again in the future, we’ll be here to help.

5つ星のうち5の評価

Jake was very helpful

Jake was very helpful. Clear explanation of how the pricing will work.

2026年1月12日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Helen,

Thank you for your feedback. We’re really glad to hear Jake was helpful and provided a clear explanation of the pricing and process.

We appreciate you taking the time to share your experience.

5つ星のうち5の評価

Joseph offered practical help

Joseph offered practical help. Looking for a new Nursing Home can be very time consuming at an emotive time. Explaining our needs to him, he quickly got back to us with some options. From this information, we quickly made some very important decisions about our family member in need of specialist care. He also followed up, to see if we needed further help. We would like to thank him for his help and can confidently add that our family member has now got a new home, that we know she is safe in.

2025年12月17日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Carole,

Thank you so much for your kind feedback. We’re really pleased to hear that Joseph was able to provide practical support and quickly help you find suitable options during what can be such an emotional time.

It’s wonderful to know your family member is now safely settled in a new home, and that the follow-up support was helpful as well.

5つ星のうち5の評価

Very helpful and friendly from joseph…

Very helpful and friendly from joseph G. Even following up until told we'd found somewhere suitable for my dad.

2025年12月23日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Amanda,

Thank you for your kind feedback. We’re really glad to hear Joseph was helpful, friendly, and stayed in touch until you found a suitable place for your dad.

We appreciate you taking the time to share your experience, and we’ll make sure Joseph sees your message.

5つ星のうち5の評価

Wonderful talking to Jake

Wonderful talking to Jake, brilliant help, explained what why etc, to help me, so grateful and thankyou so much, I highly recommend senior homes, it makes the difficult choices so helpful to make and how to approach with more positivity.
Thankyou Carole

2025年12月20日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Carole,

Thank you so much for your kind words. We’re really pleased to hear that Jake was able to clearly explain everything and support you in making such a difficult decision.

It means a lot to know the guidance helped you feel more confident and positive about the process.

5つ星のうち5の評価

Their recommendation of Farnworth was…so very helpful

Their recommendation of Farnworth was excellent and took the pain out of searching for us.Jake was very helpful and followed everything up with ud

2025年10月22日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Jean,

Thank you for your kind feedback. We’re really pleased to hear that Jake’s recommendation of Farnworth was helpful and made the search easier for you.

It’s great to know his follow-up support also made a difference.

5つ星のうち5の評価

Jennifer Walker at Senior Home Plus has…

Jennifer Walker at Senior Home Plus has truly been supportive throughout my journey in finding a care home for my mother and I thank her for kind help, patience and understanding

2025年12月16日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Thank you so much for your kind feedback.

We’re really pleased to hear that Jennifer was able to support you with patience and understanding while finding the right care home for your mother.

5つ星のうち5の評価

a young man named Joseph ghera

a young man named Joseph ghera
went that extra mile to help me with my search for a suitable care home for my wife
he works a company called
senior home plus
seniorhomeplus.co.uk

2025年12月4日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Thank you for sharing this. We’re really glad to hear Joseph was able to support you and go the extra mile in helping you find the right care home for your wife.

5つ星のうち5の評価

An excellent service with very supportive staff.

Senior Home Plus contacted me when I was looking for help about transferring my mother from a Care Home to a Nursing Home. My contact HANNAH DAVIS could not have been more helpful. She advised of good homes in my area and I was able to visit and select the best and most appropriate one, all due to relying on her recommendation. Waiting a while for a meeting with social services, Hannah was in constant contact to see how things were progressing. She called me several times and we also kept in touch with emails. I cannot thank Hannah enough for the support and help she gave me with this difficult process. All went well and my mother has been successfully transferred to a really good nursing home. I would recommend anyone to contact Senior Home Plus for their advice. Thank you Hannah.

2025年11月22日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Jo,

Thank you for your kind and detailed feedback. We’re really pleased to hear that Hannah was able to support you throughout the process, keep in regular contact, and help you find a suitable nursing home for your mother. It’s great to know everything went smoothly in the end and that she is now settled in a good home.

5つ星のうち5の評価

Prompt service that met our needs

Prompt service that met our needs. Elaine was very helpful by providing advice based on the criteria we gave her.

2025年12月1日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Ann,

Thank you for your feedback.

5つ星のうち5の評価

Excellent service

I wish to express my utmost appreciation for the exceptional service provided by Senior Home Plus. I recently faced a challenging situation in which I was required to secure immediate, high-quality nursing care for a close friend who had suffered a fall while awaiting surgery. As I reside more than two hours away and am not well acquainted with the local area, this task presented significant difficulty.

Upon contacting Senior Home Plus, I had the privilege of speaking with Ms. Elaine Kaye. After outlining the circumstances, Ms. Kaye responded with professionalism, reassurance, and a sincere willingness to assist. She promptly compiled a comprehensive list of suitable nursing homes within the required area and went so far as to contact each facility on my behalf.

Her diligence enabled us to make a fully informed decision regarding the most appropriate placement for my friend. Ms. Kaye alleviated the considerable stress and emotional strain associated with navigating this process under such urgent and challenging conditions.

I extend my deepest gratitude to Ms. Kaye and wholeheartedly recommend Senior Home Plus to anyone in need of knowledgeable, reliable, and compassionate guidance. Their support can be sought with complete confidence.

Thank you, Ms. Kaye.

2025年12月2日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Ms.Kaye,

Thank you for your thoughtful and detailed feedback. We’re truly pleased to hear that Elaine was able to support you with professionalism, reassurance, and care during such a difficult and urgent situation. It’s wonderful to know she helped ease the stress and guided you in finding a suitable placement for your friend.

We will make sure your kind words and appreciation are passed on to her.

5つ星のうち5の評価

Exceptional Support During a Difficult Time

I live in Canada, and trying to support my elderly mother-in-law from a distance has been very challenging. During my search for resources, I came across the Senior Home Plus website and began completing the online form. Unfortunately, the form would not accept my Canadian phone number, which left me feeling quite frustrated and unsure how to reach anyone for assistance.
To my surprise, within about 15 minutes I received a call from an advisor named Maya, and the experience completely turned around. Maya Smith was exceptionally helpful—she listened patiently, asked thoughtful questions, and showed genuine understanding of the difficulties we are facing. She provided clear guidance on what information we would need, what steps to take, and what to look for when evaluating care options.

Maya also went above and beyond by sending me a list of care homes in the area where my mother-in-law had lived and even offered to contact the homes on our behalf to check availability. Her support made an enormous difference; for the first time in a long while, I felt I wasn’t navigating this process alone or in the dark.
I am deeply grateful for Maya’s empathy, professionalism, and proactive assistance.

2025年12月2日
自発的なレビュー
Senior Home Plus ロゴ

Senior Home Plus からの回答

Dear Rexhije,

Thank you so much for your detailed and thoughtful feedback. We’re really pleased to hear that Maya was able to respond quickly and support you from afar during such a challenging situation.

It’s great to know her patience, guidance, and proactive help made the process feel less overwhelming and gave you more clarity and reassurance.

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