Bought a product via cosmetify from Sense 42. Product sent wasnât same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... ãã£ãšèŠã
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Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... ãã£ãšèŠã
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didnât you think to call or email before sending a system generated cancellation? The... ãã£ãšèŠã
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Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... ãã£ãšèŠã
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Sense42 ã«ã€ããŠ
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We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop Fragrancesé£çµ¡å
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Brilliant from start to finish !!!
2022幎12æ5æ¥
Sense42 ããã®åç
Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.
It's not arrived!!!!!
It's not arrived!!!!!! The Post Office seem to have had it but its not got to me. It looks like I will want my money back!!
2022幎12æ11æ¥
Sense42 ããã®åç
I'm sorry to hear that your order has not arrived yet. Can you please check your shipping confirmation email to see if the tracking information has been updated? If the tracking information shows that your order has been delivered, please check with your neighbors to see if they may have accepted the package on your behalf. If the tracking information has not been updated, please give the Post Office a call and they may be able to help locate your package. Thank you for your patience.
Advertising stock they donât have
2022幎8æ31æ¥
Sense42 ããã®åç
I am sorry that we were unable to fulfil your order. We do our best to keep our inventory up to date, but sometimes items do go out of stock. I will check on the status of your refund and make sure that it is processed as soon as possible. Thank you for your patience.
Order was cancelled after over a week
Order was cancelled after over a week. No reason given. Awaiting refund.
Edited: thanks for your response, but didnât you think to call or email before sending a system generated cancellation? The shipping address was the UK. The card & billing address are French. Does that seem fraudulent? Donât you have people ordering from outside of the UK? At Christmas?
2022幎12æ7æ¥
Sense42 ããã®åç
I am sorry that we were unable to fulfil your order. We do our best to keep our inventory up to date, but sometimes items do go out of stock. I will check on the status of your refund and make sure that it is processed as soon as possible. Thank you for your patience.
Brilliant experience.
The order was processed quickly. Received the promptly. Product as advertised.
2022幎12æ5æ¥
I am going away this week my bro beg meâŠ
I am going away this week my bro beg me to buy perfume I choose you to buy it from then you move from 1-5 days to waiting on shipment plz cancel my order I wonât be here please do better ppl depends on you
2022幎12æ5æ¥
Sense42 ããã®åç
We're sorry to hear that you won't be able to receive your order in time. We'll be happy to cancel the order for you. We hope you'll give us another chance in the future.
10 out of 5 stars. Exceptional Service
If I could give 10 stars I would. Great service. Exceptional prices on hard to find product selling for extortionate prices elsewhere. Firstclass contact from placing order to delivery. Will definitely recommend and use again. Thank you so much Sense42.
2022幎12æ7æ¥
Sense42 ããã®åç
Thank you so much for the kind words. Our store has had a rough year and seems the hard work is paying off. Thank you very very much
Sense42 ããã®åç
Thank you so much for the kind words. Our store has had a rough year and seems the hard work is paying off. Thank you very very much
Sense42 ããã®åç
Thank you so much for the kind words. Our store has had a rough year and seems the hard work is paying off. Thank you very very much
Do not order from this company
The order was taken then you decided to cancel my order at that price then restocked and put it back on the website at a higher price. So obviously decided you didnât want to sell me the perfume at the cheaper price ! Very unethical
2022幎10æ7æ¥
Sense42 ããã®åç
sorry to hear this our stock and pricing system is very complicated, and these things can happen. I've added £5 credit you your account please feel free tho sue it
The perfume arrived quite quickly and IâŠ
The perfume arrived quite quickly and I was kept informed about its arrival. The perfume of course is beautiful.
2022幎11æ19æ¥
Sense42 ããã®åç
thank you for the kind review
Great service from start to finish
Having placed an order with sense42 and then reading all the negative reviews I was a little worried by all the horror stories.
I needent have been as from the moment I placed the order to delivery this morning, everything went very smoothly.
I ordered caractere by daniel hecter which is as rare as hens teeth for some reason. Reminds me of the 1990s
2022幎10æ19æ¥
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Sense42 ããã®åç
Thank you for your kind feedback. We had technical issues moving our platform hence there was a few hickups. But now its all fixed and ready to serve our customers.
Still awaiting a refundâŠ
Still awaiting a refund which they said they sent on 3rd September. My bank have confirmed twice that no refund has been made. Now my emails are being ignored! Disgusting customer service. I am not prepared to be out of pocket for goods I never received! Is it the consumer ombudsman next?
2022幎9æ3æ¥
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Sense42 ããã®åç
I am sorry that you had a negative experience with our service. We strive to issue a refund right away, and we apologize for any inconvenience our delay may have caused.
There is a technical problem that happened and this is the reason for the delay with your refund. We appreciate your business and hope that you will give us another chance in the future.
All was well communicated and timeous.
All was well communicated and timeous.
No issues.
2022幎9æ5æ¥
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Sense42 ããã®åç
Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.
too late delivery.
2022幎9æ4æ¥
Sense42 ããã®åç
Hello SHARMILA,
Thank you for your feedback and for taking the time to write a review. I am sorry that you had a negative experience with our delivery service. We strive to get orders delivered as soon as possible, and we apologize for any inconvenience our delay may have caused.
If there is anything else we can do to improve your experience with Sense42, please do not hesitate to let us know. We appreciate your business and hope that you will give us another chance in the future.
Ordered on 20th August and item stillâŠ
Ordered on 20th August and item still not received 31st August
2022幎8æ31æ¥
Sense42 ããã®åç
Hello Jane,
Thank you for your feedback and for taking the time to write a review. I am sorry that you had a negative experience with our delivery service. We strive to get orders delivered as soon as possible, and we apologize for any inconvenience our delay may have caused.
If there is anything else we can do to improve your experience with Sense42, please do not hesitate to let us know. We appreciate your business and hope that you will give us another chance in the future.
Totally satisfied
Most happy with my purchase and speedy delivery of same. Would use again.
2022幎8æ30æ¥
Sense42 ããã®åç
Thank you for your kind words! We're so happy to hear that you're enjoying your Sense42 purchase and that we were able to deliver it to you quickly. We hope to be of service to you again in the future.
Very happy with my recent purchase
Very happy with my recent purchase. Delivery was uneventful + items were safely packaged.
2022幎8æ24æ¥
Sense42 ããã®åç
Thank you for your kind words, Helen! We're so happy to hear that you're enjoying your Sense42 purchase and that we were able to deliver it to you quickly. We hope to be of service to you again in the future.
Very good service
Very good service item was not available prompt response to request for refund very good
2022幎8æ22æ¥
Sense42 ããã®åç
Thank you for your kind words! We're so happy to hear that you're enjoying your Sense42 purchase and that we were able to deliver it to you quickly. We hope to be of service to you again in the future.
Not impressed
My experience with this company was bad. I ordered a perfume which advertised a price for 100ml of the product. I received 30ml. I contacted the company to explain their mistake and ask for correct one to be sent. The person I dealt with (John) was rude and refused to correct their mistake insisting that I ordered 30ml even though I sent them a copy of their invoice stating 100ml. Eventually I raised a complaint with PayPal and next day received a message from Sense42 customer services apologising profusely and offering refund. This person (Amy) was really helpful and efficient. Overall not impressed though.
2022幎8æ22æ¥
Sense42 ããã®åç
Hello Marianne,
Thank you for taking the time to provide your feedback. I am sorry that you experienced difficulties with our customer service team and that you did not receive the product that you ordered. I have passed on your comments to our team and they will be addressed.
We appreciate your business and would like to apologize for any inconvenience that was caused. If you have any further questions or concerns, please do not hesitate to contact us again.
Best,
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