Sense42 ロゎ
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Sense42 レビュヌ 

342
•
TrustScore 5段階評䟡の2.5

2.6

矎容甚品店
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5぀星のうち1の評䟡

Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... もっず芋る

5぀星のうち1の評䟡

Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... もっず芋る

䌁業が回答したした

䌁業情報

  1. 矎容甚品店
  2. 化粧品店
  3. 銙味料、銙料、アロマ補品提䟛業者
  4. 毛髪補品店
  5. 銙氎店
  6. トむレタリヌ店

Sense42 に぀いお

圓該䌁業による蚘述

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We are an online beauty, cosmetics and fragrance retailer in the UK

Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.

Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.

We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts

Shop Fragrances

Shop Makeup

Shop Hair Care

Shop Skincare

Shop Bath & Body

連絡先

2.6

期埅以䞋

TrustScore 5段階評䟡の2.5

342件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.6

すべおのレビュヌ

(342)

過去12か月のレビュヌ数: 2件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

They just waste your time

Ordered a aftershave, they took payment then after 5 working days they emailed some excuse about how the courier had damaged the product and that it was the last one they had blah blah.....so after waiting a total of 6 days I had to seek a refund, Waste of time ordering with them as I never got what i ordered.

2022幎8月19日
Sense42 ロゎ

Sense42 からの回答

Hi Nav, I'm sorry to hear that you had a bad experience with Sense42. We take pride in our products and service and are disappointed to hear that you did not have a positive experience. If you'd like, please email me at help@sense42.co.uk and I'll be happy to help resolve the situation. Thanks for your time,

5぀星のうち1の評䟡

To order or not to order.......

Ordered perfume.

Confirmation given.

2 days later email stating refund in process. No explanation given.

Day 5 still awaiting refund.

Enough said.

Well, despite respone below I HAVE STILL NOT RECEIVED MY REFUND.

2022幎8月1日
Sense42 ロゎ

Sense42 からの回答

Thanks for bringing this to our attention. It seems there is a technical error in our refund system. This is now fixed and a full refund of the transactions has been refunded to you. Please allow 3 days for the refund to appear back in the bank.

5぀星のうち5の評䟡

No nonsense

No nonsense. Pick, pay and receive. Speedy delivery.

2022幎7月28日
Sense42 ロゎ

Sense42 からの回答

Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.

5぀星のうち1の評䟡

Product out of stock and we still await


Product out of stock and we still await refund

2022幎7月27日
Sense42 ロゎ

Sense42 からの回答

Thanks for brining this to our attention. It seems there is a technical error in our refund system. This is now fixed and full reund of both transactions has been refunded to you. Please allow 5 days for the refund to appear back into bank.

5぀星のうち1の評䟡

Ordered aftershave took money out


Ordered aftershave took money out account straight away they said get refund 21st july 3days still waiting this 27 july still waiting cowboys

2022幎7月27日
Sense42 ロゎ

Sense42 からの回答

Hi Robert, it was an honest mistake we have moved to a new system and we realised the refunds are not pushing through. I issued you a refund today. If there's anything else I can do let me know

5぀星のうち1の評䟡

Unsatisfied customer

I received notification my order had been cancelled and refunded which it hasn’t with no explanation as to why. I’m still waiting for my money back so al in all a bad shopping experience. Please refund my money.

2022幎7月26日
Sense42 ロゎ

Sense42 からの回答

Hi Ann, it was an honest mistake we have moved to a new system and we realized the refunds are not pushing through. A refund has been already issued and our system has now been fixed. If there's anything else I can do let me know.

5぀星のうち1の評䟡

Very disappointed

The perfume that I ordered and confirmed the payment wasn't in stock and they take me charge twice the same amount telling me that they already give me the refund only for one payment not double that even received yet....😡

2022幎7月24日
Sense42 ロゎ

Sense42 からの回答

Thanks for brining this to our attention. It seems there is a technical error in our refund system. This is now fixed and full reund of both transactions has been refunded to you. Please allow 5 days for the refund to appear back into bank

5぀星のうち5の評䟡

Excellent service

Excellent service. Perfume arrived on time and tracking was accurate.

2022幎7月22日
Sense42 ロゎ

Sense42 からの回答

Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.

5぀星のうち5の評䟡

Experience using this site

Easy site to use, order products & secure checkout process.
Competitive prices & value for money.
Speedy delivery & securely packaged.
Would use again.

2022幎7月21日
Sense42 ロゎ

Sense42 からの回答

Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.

5぀星のうち1の評䟡

Automatic cancellation of an order

After more than a week of my purchase, and being charged, I received an email saying that my order was ready and awaiting fulfillment, but only a few days after that, another email saying my money had been refunded, when I had not asked for a refund nor received any money back. I contacted support, and had a response without an explanation. I finally got my money back, but I never asked for it as I wanted the product.

2022幎7月20日
Sense42 ロゎ

Sense42 からの回答

Hi,

I'm sorry to hear that you had a negative experience with our company. We strive to provide the best possible customer service and would love to help rectify the situation. Can you please contact us at help@sense42.co.uk so we can assist you further?


Thank you,

Sense42

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