Bought a product via cosmetify from Sense 42. Product sent wasnât same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... ãã£ãšèŠã
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Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... ãã£ãšèŠã
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didnât you think to call or email before sending a system generated cancellation? The... ãã£ãšèŠã
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Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... ãã£ãšèŠã
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Sense42 ã«ã€ããŠ
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We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop Fragrancesé£çµ¡å
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Perfume was excellent value for money
Perfume was excellent value for money. Not a problem if youâre not in a hurry for an order as it took 14 days to arrive but overall would shop with them again :)
2022幎1æ13æ¥
Sense42 ããã®åç
Hi Michelle Pearce,
Thank you for taking the time to leave a review, we really appreciate your feedback.
We are very extremely sorry if the item has not been delivered right away as we have a Christmas break. I can assure you now that we will deliver the item as we promised. We hope to see you on your next visit.
Sincerely,
Sense42
Sense42 ããã®åç
Hi Deborah Burns,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also happy to learn that you have enjoyed the item you have purchased from us. We hope to see you on your next visit.
Sincerely,
Sense42
I ordered some perfume on 28th DecemberâŠ
I ordered some perfume on 28th December 2021 with the promise of a 3 to 5 day delivery. It is now 4th January and so far I have had no email at all telling me that the product has even been dispatched.
I accept that the New Year holiday may have slowed dispatch of items, along with the Covid pandemic, but to ask for a score on how you did by email, when I have had no communication from Sense 42 about my item or its progress to dispatch, seems a bit like someone having a laugh!
2022幎1æ4æ¥
Sense42 ããã®åç
Hi Carol Booth,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, we have posted a notification from our website that there will be no dispatched of orders from the 24th of December to the 4th of January due to a Holiday break.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Sincerely,
Sense42
Dreadful company order placed over 2âŠ
Dreadful company order placed over 2 weeks ago for a Christmas gift and still not arrived. They blame the courier company stating âYour order has already been lined up for quite a while already and is still waiting for the courier to collect itâ as they appoint the courier, and all the other orders I placed that day with other retailers have arrived, they need to be more honest with customers or sort out a decent courier (if that is the truth) - awful company avoid
2022幎1æ2æ¥
Mi parfum no kame it,I pay for fastâŠ
Mi parfum no kame it,I pay for fast delivery and no kame.
2022幎1æ1æ¥
Sense42 ããã®åç
Hi,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, I can we have respond to your email and we have provided you with the resolution.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Sincerely,
Sense42
Placed my order a week ago had noâŠ
Placed my order a week ago had no updates emailed them still no update????????
2021幎12æ31æ¥
Sense42 ããã®åç
Thank you for informing us. We had a little break for a week and will attend to this problem tomorow.
Order 12050
Order 12050
I am giving this review 5* even though I didn't receive the product. I fully believe that, you can measure service when something goes wrong. You want someone to take ownership, deal with the issue and offer resolutions.
This is something Sense42 did, right from the start and I'm grateful to them. Amy at Sense42 refunded the cost back onto my card.
You've not lost a customer here, you've gained one forever! I say this because I'm safe in the knowledge that, should anything happen/go wrong. I have a great service team to rely on.
2021幎12æ29æ¥
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Sense42 ããã®åç
Thank you for informing us. Not sure why your emails was not answered will flag this to the team and get them to help you.
I order jo malone perfume after 4 daysâŠ
I order jo malone perfume after 4 days the order cancelled and the money back after 5 days from cancellation.
2021幎12æ15æ¥
Sense42 ããã®åç
Hi,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, I can see that a refund has been issued already and we have provided you with the reason of cancellation.
We do not compromise trading standards and our customers are our first priority.
Please contact customer support for further assistance.
Regards,
Sense42
Really fast delivery !
2021幎12æ10æ¥
You can trust them!
I was worried this website wasn't legit, especially because most reviews sound as if they are written by an untrustworthy AI which will one day wipe us all out.
Ordered my son an aftershave midweek, it arrived today very quickly and in exactly the condition I expected it.
Cannot complain at all and can happily recommend them.
2021幎12æ4æ¥
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Leap of faith
Well, never heard of them before and my EDP was a good £20 cheaper here than anywhere else. Red flag ð¥ in many other cases but went on trust pilot read the reviews and went for it.
SO GLAD I DID. Free delivery, no messing around. Will definitely use again.
2021幎12æ4æ¥
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Good service with the exact product
Good service with the exact product, no quibbles.
2021幎12æ2æ¥
Item delivered isnât the same as shownâŠite
Item delivered isnât the same as shown on the image on the site. I specifically bought it from them as the item image showed with a bottle opener and wire stripper. I ended up paying £2.76 more than what I would have paid to another supplier ð©
2021幎12æ1æ¥
Sense42 ããã®åç
Hi Denise Wood,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Sense42 ããã®åç
Hi Lucille,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Sense42 ããã®åç
Hi Steve,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Purchase arrived on time
Purchase arrived on time. Will definitely use Sense 42 again.
2021幎11æ1æ¥
I recently purchased Gucci bambooâŠ
I recently purchased Gucci bamboo shower gel and body lotion. Items came tracked and I was kept up to date on delivery. Fantastic price for these items and good service all round.
2021幎10æ29æ¥
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Sense42 ããã®åç
Hi Janice,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
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