Bought a product via cosmetify from Sense 42. Product sent wasnât same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... ãã£ãšèŠã
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Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... ãã£ãšèŠã
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didnât you think to call or email before sending a system generated cancellation? The... ãã£ãšèŠã
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Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... ãã£ãšèŠã
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Sense42 ã«ã€ããŠ
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We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop Fragrancesé£çµ¡å
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Lipgloss âŠ
I bought a lipgloss which wasnât the one I ordered but I didnât get a full refund at first but after contacting them I did receive it in full I will buy from these again because even though I didnât get my lipgloss they was prompt on getting back to me and sorting out the problem
2021幎10æ28æ¥
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Sense42 ããã®åç
sorry about this just refunded your £2.99 shipping you paid us. Will speak to my customer support team to make sure we avoid these issues. Have a great day
My item arrived in a badly packagedâŠ
My item arrived in a badly packaged damaged box. When opened it was not the item I'd ordered.
Upon contacting sense42 initially they seemed to be efficient and offered to send me a replacement straightaway but this changed to only when I'd returned their wrong item to them and they'd received it. I'm still unsure why? They didn't trust me to send it back even though they'd messed up the order?
The 'free returns' label provided was not accepted by the post office so currently I have to pay the costs and deal with the inconvenience if there is any chance of me getting my refund/correct item back.
With all this correspondence I'm so unhappy with this company's attitude and spiel. Actions speak louder than words. One very unhappy customer.
I've been made to feel as if I'm not to be trusted and dealt with until they have their item back! I will not use this company again.
2021幎10æ12æ¥
Sense42 ããã®åç
Hi Cheryl Paterson,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter.
Upon checking from our system, we have responded to your inquiry we have provided you with the solutions for us to resolve this one right away.
We do not compromise trading standards and our customers are our first priority. Please contact customer support for further assistance.
Please contact our customer service team to assist you further.
Sincerely,
Sense42
I can't recommend this websiteâŠ
I can't recommend this website enough!..I'd never heard of them but was googling a fragrance I'd been wanting for some time.They had what I wanted at the best price,delivery was very quick and was kept informed via text.Brilliant!..
2021幎10æ5æ¥
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Sense42 ããã®åç
Hi Jude11,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
First Class Company
Excellent service and ridiculously quick delivery!
Wonderful choice of products at great prices. Will certainly shop here again.
HIGHLY RECOMMENDED.
2021幎10æ4æ¥
Sense42 ããã®åç
Hi Amelia Noble-Brown,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Saved money, great service
Easy ordering, quick delivery and I saved money on the perfume I wanted, great!
2021幎10æ4æ¥
Great level of service and great price!!
2021幎10æ4æ¥
Excellent service and very very quickâŠ
Excellent service and very very quick deliveryWell packed and arrived in perfect condition.
2021幎10æ3æ¥
I did not receive my goods and will beâŠ
I did not receive my goods and will be reporting you to PayPal to open a case!
2021幎10æ2æ¥
Sense42 ããã®åç
Hi Christine Andrews,
Upon checking from the tracking information it says it has been delivered to a neighbour and to my knowledge you choose that option.
Please contact Customer Service so that we can assist you further.
Sincerely,
Sense42
Easy to order and pay
2021幎10æ2æ¥
Very good company and very competitiveâŠ
Very good company and very competitive prices to the high street. Will definitely shop here again
2021幎9æ8æ¥
Sense42 ããã®åç
Hi Alison Finnegan,
Thank you for taking the time to leave a 5-star review, we really appreciate your wonderful feedback.
We are very delighted to hear that you have already received your parcel and your experience with our service. We are also doing our very best to be at the top of all our items and to make sure that the parcel is well packed so that all our customers will be happy. We hope to see you on your next visit.
Stay safe always.
Regards,
Sense42
Speedy delivery and great prices withâŠ
Speedy delivery and great prices with lots to choose from
2021幎9æ7æ¥
Very pleased
2021幎9æ5æ¥
Fab service and price
2021幎9æ3æ¥
Poor communication but trustworthy
Didn't have the product but didn't inform me, so didn't ship it for a week and I had to enquire after it. They said they didn't have any stock because of Covid and asked me to cancel my order on my account. I wasnât able to log in and so requested they cancel it for me. They did so but didnât communicate it, I had to email a second time to ask to find this out. I got my refund, but Iâd say that they could have been more communicative.
2021幎8æ26æ¥
Sense42 ããã®åç
whats your order number so we can help you?
Fantastic product indeed.And theâŠ
Fantastic product indeed.And the sense24 sales/service was really outstanding.Kudos to them in that regard.I would recommend this perfume outfit to all my friends and family.What a joyful discount indeed.Nice.
2021幎8æ11æ¥
Sense42 ããã®åç
Hi Ezra Jibunoh,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Hassle free purchase
Item was packaged well.. Turned up on time.. A hassle free purchase..
Will definitely use again.
2021幎8æ10æ¥
Sense42 ããã®åç
Hi Marie,
Thank you for taking the time to leave a 5-star review, we really appreciate your wonderful feedback.
We are very delighted to learn that you have received your parcel in a good condition. We are also doing our very best to deliver the item as promised so that all our customers will be very happy and will come back to us.
We hope to see you on your next visit.
Stay safe always.
Regards,
Sense42
Great job fast delivery good price
2021幎8æ9æ¥
Sense42 ããã®åç
Hi Samantha,
Thank you for taking the time to leave a 5-star review, we really appreciate your wonderful feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure that the parcel is well packed so that all our customers will be happy. We hope to see you on your next visit.
Stay safe always.
Regards,
Sense42
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