Shipitfurniture レビュー 

Shipitfurniture からの回答

2025年1月15日

Dear Code Blue,

I understand your disappointment and frustration regarding the issue with your order and the impact. I sincerely apologize again for the inconvenience caused.

We also acknowledge your 1-star Trustpilot review. As a small business, we value customer feedback and are saddened to hear about your negative experience. We are continuously striving to improve our processes, especially during busy periods like the holiday season.

If you would be open to reconsidering your Trustpilot review and changing it to a positive one, we would be deeply grateful. In appreciation of your gesture, we would be happy to offer you a 10% code. Please let us know once you have updated the review, and we will provide you with the new discount code.

Thank you for your understanding.

Best regards,
Oliver
ShipItFurniture

Shipitfurniture からの回答

2025年1月3日

Hello there,
I hope this email finds you well. My name is Oliver, and I'm excited to be your dedicated sales representative at ShipitFurniture.
Unfortunately, I must apologize for the inconvenience you've experienced with the delivery of your order. It seems that we encountered a shipping restriction issue as we attempted to deliver the item to your specified shipping address. Regrettably, we have run out of stock for this particular item at the warehouses closest to your location. Despite our website showing "in stock" in certain areas, we have learned that, in reality, the item is not available in your region.
However, I didn't want to leave you empty-handed, so I took immediate action and have just processed a full refund for your purchase. You should see the funds returned to your original payment method within a few business days.
Although this particular item couldn't be delivered, I want to reassure you that we have an array of other fantastic products available in our catalog. I'm confident that you'll find something equally appealing for your needs. To make up for the inconvenience you experienced, I'd like to offer you a special discount code: "SHIPIT10." Feel free to use this code at checkout to enjoy a generous 10% discount on any item in our store.
We genuinely appreciate your understanding in this matter, and we value your interest in ShipitFurniture. Our team is continuously working to improve our shipping capabilities, and we hope to overcome this issue in the future.
If you have any questions, need assistance with selecting an alternative product, or if there's anything else I can help you with, please don't hesitate to reach out. I am here to ensure you have a smooth and enjoyable shopping experience with us.
Once again, I apologize for any inconvenience caused, and I want to thank you for your patience and understanding. We look forward to serving you again soon and providing you with top-notch furniture and service.
Thank you, and have a wonderful day!Best regards,Oliver
Sales Representative
ShipitFurniture

Shipitfurniture からの回答

2024年12月31日

Dear Ruddys Pimentel,

We are so sorry to hear about your negative experience with our company. We understand your frustration and disappointment, especially with the timing of the issue right before Christmas.

We sincerely apologize for the delay and miscommunication regarding your order. We know that this has caused you inconvenience and we take full responsibility for our shortcomings.

As a small family business, we value our customers' feedback and we are truly saddened to hear that you would not recommend us to others. We strive to provide the best possible service and we are constantly working to improve.

We hope that you will reconsider your review on Trustpilot. We understand that it may be difficult, but it would mean a lot to us.

In the meantime, we would like to offer you a 20% discount on your next order as a gesture of goodwill. We hope that you will give us another chance to earn your trust and business.

Thank you for your time and understanding.

Sincerely,
ShipItFurniture Customer Service

Shipitfurniture からの回答

2024年12月29日

Dear Miriam,

I sincerely apologize again for the inconvenience and disappointment caused by the issue with your order. I understand your frustration, especially with the timing related to your daughter's holiday gift.

As a small business, feedback like this impacts us significantly, and we are truly saddened to hear about your negative experience. The holiday season is indeed a challenging time, and we are working hard to improve our processes to avoid such situations in the future.

Thank you for your understanding.

Best regards,
Oliver
ShipitFurniture

Shipitfurniture からの回答

2024年12月18日

Dear Ryan,

Thank you for reaching out and sharing your concerns. We sincerely apologize that your package was not delivered within the expected timeframe, which understandably caused frustration.

To address this issue, we have issued a full refund for your order as a gesture of our commitment to customer satisfaction. We strive to respond to all inquiries within 24 business hours, and while we understand this may not align with your expectations in this situation, please know we aim to provide clear and timely communication.

We want to reassure you that we are a legitimate business and are continuously improving our processes to serve our customers better. We regret any inconvenience this experience may have caused and appreciate your understanding in this matter.

If you have further concerns or questions, feel free to reach out, and we’ll be happy to assist.

Kind regards,
ShipItFurniture