Photomart レビュー 

Photomart からの回答

2026年9月21日

Hi Adam,

Thank you for your feedback. We’re sorry to hear that you were disappointed with the hotshoe you received.

We would just like to clarify that the plastic hotshoe supplied is a standard Godox spare part that we continue to stock, rather than an incorrect item being sent. We also stock the newer metal version separately, which is available for purchase. There are multiple photographs on the product page showing the plastic hotshoe, although we appreciate your feedback that the protective cover in some of the images may have made this less obvious to you.

When you contacted us, we were happy to accept the item back and waived our usual 15% handling fee as a gesture of goodwill, even though the item had been opened. Unfortunately, we could not refund the original delivery charge as this was the cost incurred in sending the order via DPD.

We’re sorry that the purchase was not what you expected, and we appreciate your feedback regarding the product images. We will take this on board and look at whether we can make the distinction between the plastic and metal versions even clearer for future customers.

Best regards,
The Photomart Team

Photomart からの回答

2026年6月26日

Thank you so much for your fantastic review.

We're delighted to hear we could help get everything working before your event. We know how important it is to have equipment you can rely on, especially when you're working to a deadline.

We'll be sure to pass your kind words on to both Aaron and Iliyan. They'll be pleased to know their support made such a difference and got you back up and running so quickly.

Thank you for choosing Photomart. We wish you every success with your events, and if you ever need us again, we're only a phone call away.

Best regards,
The Photomart Team

Photomart からの回答

2026年6月15日

Thank you for taking the time to share your experience.

We're delighted to hear that Iliyan was able to help get your DNP DS820 back up and running. Technical issues can be frustrating, so it's great to know his knowledge and clear step-by-step guidance made the process easier.

We'll be sure to pass on your kind words to him. Feedback like this means a lot to the team.

Thank you for choosing Photomart, and we're always here if you need any further support.

Best regards,
The Photomart Team

Photomart からの回答

2026年6月15日

Thank you so much for your wonderful review.

We're delighted to hear that Iliyan was able to help resolve your WCM Plus issue and provide the support you needed. He takes great pride in helping photographers and businesses get the most from their equipment, and your feedback is a fantastic reflection of his dedication and expertise.

We'll be sure to pass your kind words on to him. Knowing that his patience, technical knowledge and commitment made such a positive difference will mean a great deal.

Thank you again for your recommendation and for choosing Photomart. We're always here if you need us.

Best regards,
The Photomart Team

Photomart からの回答

2026年6月15日

Thank you for your fantastic review.

We're delighted to hear you were happy with both the price and the service, and that your order arrived the very next day. We work hard to offer competitive pricing while maintaining the high level of support our customers expect.

We also appreciate your feedback about the website. Feedback like this helps us identify areas for improvement, and we'll make sure it is passed on to our development team.

We hope you enjoy your Godox flashgun and look forward to serving you again in the future.

Best regards,
The Photomart Team

Photomart からの回答

2025年6月24日

Thank you for your kind words. We're delighted to hear that Julia has been so helpful and knowledgeable. She takes great pride in supporting our customers, and your feedback means a lot.

We look forward to assisting you again soon.

Best regards,
The Photomart Team

Photomart からの回答

2025年6月24日

Thank you for the lovely review. We completely agree, Julia is a superstar and we’re lucky to have her.

It means a lot to hear you’ve stayed with us and we truly appreciate your continued support.

Best regards,
The Photomart Team

Photomart からの回答

2025年6月6日

Thank you so much for your kind and detailed feedback, Will. We’re really pleased to hear that Iliyan was able to help you get everything set up in time for your event.

It’s great to know his support made a difference, especially when dealing with older equipment and newer systems. We’re proud to have him on the team, and your words truly reflect the level of care and expertise he brings.

We appreciate your continued trust in Photomart and wish you the very best with your upcoming event.

Best regards,
The Photomart Team

Photomart からの回答

2025年5月21日

Hi Lisa,

Thank you for taking the time to share your experience. We’re really sorry to hear you’ve been left feeling disappointed.

We do regret that things didn’t go smoothly with your order. We tried to resolve the missing softbox at the time by sending an alternative at our own cost after you agreed, but we completely understand that this wasn’t the solution you were hoping for. We’re also sorry to hear that the reflectors weren’t compatible with your setup. While our returns window had passed as there was a 7 week gap when this was brought to our attention, it’s clear you’d been frustrated from early on and we’re sorry if that wasn’t properly acknowledged.

We never want a customer to feel ignored or let down. Your feedback has been shared with our team and management so we can review how we handle situations like this moving forward.

Best wishes,
The Photomart Team

Photomart からの回答

2025年5月21日

Hi Jack,

We’re sorry to hear you felt this way and truly regret that your experience left you disappointed.

We always aim to resolve matters fairly and within the terms agreed at the time of purchase. In this case, the item was dispatched following a confirmed change to the order, where there was no written request for cancellation beforehand, which is why it was processed as normal with the changed address.

Once the parcel was refused at delivery and returned to us unopened, we offered to issue a refund minus the courier charge, which is standard for refused B2B deliveries. We appreciate that you disagreed with this approach, and we’re sorry it led to frustration.

We’ve taken note of your feedback and will continue to review how we handle these situations to ensure clarity for all customers going forward.

Best wishes,
The Photomart Team

Photomart からの回答

2025年5月21日

Hi there,

We’re really sorry to hear about your experience, it’s clear this situation caused a great deal of frustration, and that’s never what we want for any of our customers.

We completely understand how disappointing it must have been to encounter issues at checkout and then feel ignored when you tried to follow up. We aim to respond promptly across all channels, and we’re sorry if your messages weren’t picked up as quickly as they should have been.

With regard to the pricing error and stock issue, we acknowledge that our system allowed a payment to go through for an item that had just gone out of stock, and for that we sincerely apologise. We’ve since been reviewing our inventory syncing and online checkout process to help avoid this happening again.

We’re also sorry to hear that the product didn’t meet your expectations. Since this review, we have changed manufacturer of mounts, taking what you said on board and now supplier higher quality mounts.

Best regards,
The Photomart Team

Photomart からの回答

2025年5月21日

Hi Leva,

We’re sorry to hear you were unhappy with how your return request was handled, we understand that switching products can sometimes be part of the process when setting up a studio, and we regret that this experience left you feeling let down.

As a B2B supplier, our terms differ slightly from consumer retail sites. Our return policy, which includes a standard 15% restocking fee, is clearly stated on our website and is in place to help cover the handling and processing costs involved, even when an item is unopened. We appreciate that this may have come as a surprise, especially if the return information wasn’t immediately visible on your delivery paperwork, and we’ll review how we can make those details easier to find going forward.

We’re also sorry for the delay in replying to your emails. That’s not the level of service we aim to provide, and we’ll be looking into what caused the communication gap in this instance.

Thank you again for your feedback, we value it, even when it's critical, as it helps us improve.

Best regards,
The Photomart Team

Photomart からの回答

2025年5月21日

Thank you so much for your kind words! We’re really glad we could get your order to you quickly, especially during challenging times.

At Photomart, we’re proud to offer the latest cut-off times of any UK distributor: orders placed by 5:30pm by phone or 6pm online are dispatched the same day. It’s just one of the ways we aim to keep things running smoothly for our customers.

Thanks again for your support, we look forward to serving you again soon!

Best wishes,
The Photomart Team

Photomart からの回答

2025年5月21日

Thank you for the fantastic feedback, Eddie. We’re so pleased to hear your first experience with us was a great one, and we’ll be sure to pass your kind words on to Julia.

It means a lot to know our service and pricing made a strong impression. We look forward to helping you again soon.

Best regards,
The Photomart Team

Photomart からの回答

2025年5月21日

Thanks for the smile! If there's ever anything we can do to turn "not bad" into "excellent," we're here to help.

Best regards,
The Photomart Team

Photomart からの回答

2025年5月21日

Thank you for your kind words. We're really pleased we could help in a pinch and get you the paper you needed quickly.

We’re always here to support you when it matters most.

Best regards,
The Photomart Team

Photomart からの回答

2025年5月21日

Thank you for your feedback. We're glad to hear you're happy with our paper pricing.

Just as a reminder, we also offer a price match guarantee. If you find the same product cheaper elsewhere, let us know and we’ll do our best to match it.

Best regards,
The Photomart Team

Photomart からの回答

2025年5月21日

Thank you for your review. We’re glad you were happy with the service.

Best regards,
The Photomart Team