Ordered a spare part for my godox speedlight but they sent the old plastic version which breaks very easily and not the updated metal one. Since the £10 shipping is non-refundable I have kept it but... もっと見る
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Another fantastic effort by the team at photomart. Printer went down 2 days before an event. They sent me a replacement next day and repaired mine in super quick time. Can't fault them and have alw... もっと見る
I recently bought a DNP printer from Photomart for an event the coming weekend. It was a beautiful printer but I noticed it had some trouble printing the 2nd photo. I called and Aaron was very p... もっと見る
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Just a few words , I had an issue with my DNP 820 Printer. After reaching out to various people I gave a photosmart a call and explained the issue I had been having. A gentleman on tech support by... もっと見る
企業が回答しました
企業情報
当該企業による記述
Photomart is a trusted UK-based distributor of professional photo printing equipment, media, and studio accessories. With over 30 years of experience, we proudly support event photographers, studios, retailers, and photo businesses across the UK and beyond. From industry-leading dye sublimation printers by DNP and HiTi to high-quality photo strut mounts and lighting solutions, we offer everything professionals need to deliver outstanding results. Our customers rely on us not only for quality products, but also for expert advice, fast technical support, and a friendly, knowledgeable team that’s here when it matters most. Whether you’re placing a bulk order, visiting our London showroom, or calling for printer support, we’re committed to providing exceptional service every step of the way.
連絡先
Ellerman House, Redburn Industrial Estate, Woodall Road, EN3 4LQ, Enfield, 英国
- 0208 527 6006
- sales@photomart.co.uk
- shop.photomart.co.uk
4.3
優良
48件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Good delivery and arrived in good time
Good delivery and arrived in good time
No issues
2020年7月29日
自発的なレビュー
Photomart からの回答
Thank you for your feedback. We’re pleased to hear everything arrived on time and without any issues.
We appreciate your support and hope to serve you again soon.
Best regards,
The Photomart Team
Quick turnaround of paper for last…
Quick turnaround of paper for last minute event
Very good
2020年7月27日
自発的なレビュー
Photomart からの回答
Thank you for your review. We’re glad we could help with a quick turnaround for your event.
We appreciate your support and look forward to helping again soon.
Best regards,
The Photomart Team
Horrible little company, kept my money and did not dispatch goods
Fantastic little company if you want liars and cheats! Order for approx £900 paid via credit card online around mid Feb 19. Received a call stating 'due to security reasons' I must pay via bank transfer as its my first order. I initially thought this was strange as its the first company in 35 years who have said this! As any normal person would do, I waiting for my refund on my credit card so I could pay via bank transfer. 1 month later I got in touch via phone with 'J' 'P', asking for my full refund as I felt something was not right. I was advised on 4 different occasions a refund had been processed and it can take upto 7 days to show on my account. I waited 14 days still nothing. I then got in touch via email stating my concerns and they refused to put it in an email that they had refunded me after me asking a number of times for proof of this. In the end they stopped responding after I quoted section 75 of the consumer credit act 1974, at which point they cc'd their legal team into it and disabled my photomart account, I had also included one of the directors but it seems like the whole company is crooked. I will now look at passing this to action fraud to look into. Horrible horrible little company to deal with. I have since ordered with their competitor who have been the total opposite. Good riddance to photo mart.
2019年4月6日
自発的なレビュー
Photomart からの回答
Thank you for your feedback. We're very sorry for the stress and frustration caused during your order process.
To clarify, the refund has since been completed, and we do sometimes request bank transfer on first-time high-value orders as a precaution against fraud. However, we recognise that this created unnecessary confusion in your case, and the delay in refunding your payment was unacceptable. You should have received clearer communication and faster resolution.
We understand your concerns and regret that your experience with us led to such a negative impression. Your feedback has been shared internally to help us improve how we handle similar situations in future.
Best regards,
The Photomart Team
Unhelpful and abrupt.
Very friendly when purchasing but if you have any problems they are abrupt, evasive and unhelpful.
Customer services is a minus 5 stars.
Avoid this company.
2019年3月26日
自発的なレビュー
Photomart からの回答
Thank you for your feedback. We're sorry to hear that your experience with our customer service did not match the level of support you received at the point of purchase.
No customer should feel dismissed when reaching out for help. We take your comments seriously and are actively working to improve how we handle support cases to ensure a more consistent and helpful experience for everyone.
We apologise for the frustration this caused and appreciate you taking the time to share your concerns.
Best regards,
The Photomart Team
They have been awful from the start
They have been awful from the start and not to be relied on if you rely on your photography equipment. I ordered a Godox 360II-N (which is for Nikon Saturday morning delivery on Wednesday and I get phone calls / messages asking me to confirm the delivery day (despite clearly selecting and paying the premium for this). then afterwards I get text messages from DPD they are going to deliver it on Friday! More phonecalls later and I explicitly mention it is Saturday morning. But was it sent that time/ No regular Saturday delivery (but I was still charged the more expensive Saturday morning fee of course) instead forcing me to wait in and then the wrong product? They sent the C version (for Canon)! Furtherwasting my time. I have no confidence in them and have since read other horror stories on Trust Pilot. I should have checked that first.
2018年5月12日
自発的なレビュー
Photomart からの回答
We are very sorry to hear about the issues you faced with your order. We completely understand how frustrating it is to pay for a specific delivery service, only to have the date missed and the wrong item sent.
This should not have happened, and we apologise for the inconvenience, wasted time, and stress it caused. Delivering the incorrect model and not meeting the agreed delivery window is unacceptable, especially when working to a tight schedule in a professional setting.
Your feedback has been shared with both our dispatch and customer service teams to ensure these mistakes are not repeated. We take this seriously and appreciate you bringing it to our attention.
Best regards,
The Photomart Team
Fantastic customer services
Fantastic customer services, great company to order from
2018年3月16日
自発的なレビュー
Photomart からの回答
Thank you for the great review. We're really pleased to hear you had a positive experience with our customer service and enjoyed ordering from us.
We appreciate your support and look forward to helping with your next order.
Best regards,
The Photomart Team
Good customer service let down by the warehouse/order dispatching.
I'll make one thing very clear: they were not rude, they were very polite and professional, but despite this they seem completely incapable of sending orders correctly, order came with two parts completely missing and now I'm finding out that the chargers don't work, they just show a red light and none of the green lights light up as indicated by the instruction booklets.
This is 24hrs before a shoot which I've ordered equipment for, it seems that while the sales and customer service are on the ball, the warehouse/dispatch is where it goes wrong, hopefully they fix this.
2018年1月5日
自発的なレビュー
Photomart からの回答
Thank you for your honest feedback. We're glad to hear our team were polite and professional, but we’re very sorry that your order arrived incomplete and with issues so close to your shoot.
We understand how disruptive and stressful that must have been, especially when working to a tight deadline. It’s clear that something went wrong at the dispatch stage, and we’re reviewing this with our warehouse team to ensure it does not happen again.
We appreciate you bringing this to our attention and hope it was resolved quickly.
Best regards,
The Photomart Team
Fantastic customer service
Fantastic customer service. Very fast delivery. Cannot fault this company. Will definitely be ordering more from them in the near future.
2017年6月26日
自発的なレビュー
Photomart からの回答
Thank you for the fantastic review. We’re so pleased to hear that you were happy with the customer service and fast delivery.
We really appreciate your support and look forward to helping with your next order.
Best regards,
The Photomart Team
I have been purchasing items for 6 years
I have been purchasing items from this company a few times a year for about 6 years and have always received good products and had very good service. The delivery is always next day. All the charges are clearly shown. My orders have been placed both online and over the phone without problems.
2017年5月28日
自発的なレビュー
Photomart からの回答
Thank you for being a loyal customer over the years and for sharing your experience. We’re really pleased to hear that you’ve consistently received good products, clear communication, and reliable next-day delivery.
It’s great to know that both our online and phone ordering processes have worked well for you. We truly appreciate your continued support and look forward to serving you again.
Best regards,
The Photomart Team
Always great service ,next day post …
Always great service ,next day post always on time .instore very helpfull
Great prices .
2017年5月10日
自発的なレビュー
Photomart からの回答
Thank you for your kind review. We're so pleased to hear you've consistently received great service both in-store and online, and that our next-day delivery has met your expectations.
We work hard to keep our prices competitive and also offer a price match guarantee, so if you ever find the same item cheaper elsewhere, let us know and we’ll do our best to match it.
Your support means a lot to us and we look forward to serving you again soon.
Best regards,
The Photomart Team
Processed an order I didn't want, still no refund
A terrible experience from the start, if zero stars was an option I would have selected it. I placed an order for two types of media on the phone, a short while later I was called back saying one wasn't in stock and did I want to proceed with just the one or cancel, I chose to cancel and was told my payment hadn't yet been processed. I ordered at Richard Frankfurt instead (I wished I had of done so in the first place as never had a problem with them). The next day the order I cancelled turned up and my card had been debited. I phoned to tell Photomart who arranged collection which meant someone had to wait home. They said I would be refunded. Over a week after collection the refund hadn't been processed. I called and spent 40 minutes on the phone for a lady called Imam to tell me she needed to check with Hannah but couldn't even tell me what she needed to check, I don't even think she knew. Her attitude was bad, sorry didn't seem to be in her vocabulary at first. I then spoke with a manager who argued it was a refund and they can take 9 days, I argued it shouldn't be a refund as such due to me not wanting the order in the first place and them then making the order without my permission. I am told they will refund directly into my account now. I'm not even sure if I have faith in them completing this simple task. Customer service training is something Photomart clearly don't offer their staff. I would advise anyone looking for media to order elsewhere.
2017年5月2日
自発的なレビュー
Photomart からの回答
Thank you for taking the time to share your experience. We are very sorry to hear how this order was handled and for the inconvenience it caused you.
Your order should not have been processed after you requested to cancel, and the delay in issuing your refund is unacceptable. We also regret that the communication you received during follow-up calls did not meet the standard you rightly expected. This situation should have been dealt with more efficiently and with better clarity and care.
Your feedback has been shared with our team and will be used to help improve our training and internal processes. Please accept our sincere apologies for the frustration this caused.
Best regards,
The Photomart Team
I am a new customer and from the time i …
I am a new customer and from the time i called to put my order in they was nothing but helpful the delivery was the next day and the products are amazing I will be sharing the company information thank you so much look forward to shopping with you again soon x
2017年3月31日
自発的なレビュー
Photomart からの回答
Thank you so much for your lovely review. We're delighted to hear your first experience with us was a positive one and that both the service and products met your expectations.
We truly appreciate you spreading the word and look forward to helping you again soon.
Best regards,
The Photomart Team
terrific company
bought a few things from these guys brilliant prices and great stock would recommend them.
2017年2月8日
自発的なレビュー
Photomart からの回答
Thank you for your kind words. We’re glad to hear you were happy with our prices and product range.
Your recommendation means a lot to us, and we hope to serve you again soon.
Best regards,
The Photomart Team
DO NOT USE THIS COMPANY!!!
If I could give this company 0 stars, I would! They are the most incompetent idiots on this planet and cost us a lot of money, stress and potentially a client!
We hired a printer from them, which DID NOT WORK. Can you imagine turning up to a job and the printer does not even switch on! We lost hundreds of pounds worth of work and nearly our client.
To top it all off, they took ages and endless calls and emails to refund our money!
Disgusted!
2016年11月7日
自発的なレビュー
Photomart からの回答
We are very sorry to hear about your experience. A hire printer failing at an event is a serious issue, and we understand the impact this must have had on your business and your client relationship.
This clearly should have been handled much more efficiently, both in terms of technical support and refund processing. We regret the stress and inconvenience caused and apologise that you were left chasing for a resolution.
Your feedback has been noted and shared with our team to help prevent anything like this from happening again.
Best regards,
The Photomart Team
Bad just got worse
I have been a Photomart customer for years and generally good service. It's when things go wrong that they fall down. I placed an order over the phone on the Wednesday and told delivery would be Friday. Alarm bells rang when DPD did not send a delivery advice text. Called Photomart to be told there was a problem at the 'Warehouse' and the actually did not have any of the Mounts I ordered in stock. (taking money without stock.. I know what I call that!!). It then took five hours for them to NOT get back to me with a solution and re-delivery arrangement. I have now cancelled and asked for a refund. That's the last order they will have from me. Customer service is a shambles with excuses about being on the 'old' system. If you are a professional photographer and rely on good service.. Buyer beware!
2016年11月4日
自発的なレビュー
Photomart からの回答
Thank you for your feedback. We're very sorry to hear about the issues you faced with your order and the frustration caused by the stock error and lack of follow-up.
Taking an order for items not in stock and then failing to communicate a clear solution is not acceptable, and we understand why this experience led to disappointment. We also regret that the customer service you received did not reflect the standards we aim to uphold, especially for long-standing customers.
Your feedback has been shared with our team to support ongoing improvements in both our stock management and communication processes.
Thank you again for taking the time to share your experience.
Best regards,
The Photomart Team
Helpful customer service
I was ordering to Europe on a tight schedule. Even though I had to setup a VAT identifier and do an international bank transfer as I was ordering for my company, Photomart's customer service was able to pull some strings so the delivery was able to be made in a short timeframe. I would feel good shopping with them again.
2016年10月27日
自発的なレビュー
Photomart からの回答
Thank you for taking the time to leave this feedback. We're really pleased to hear that our team was able to assist with your international order and help meet your deadline.
It’s great to know everything arrived in time and that you felt confident shopping with us. We appreciate your business and hope to work with you again in the future.
Best regards,
The Photomart Team
Avoid when possible!
This is my third purchase from Photomart and it went horribly wrong. Made an order and paid, after a month my order is still status pending and customer support does not reply. No reaction to my emails or customer support desk requests, trying to continiously contact them for last 3 weeks with no success. EXTREMLY BAD EXPERIENCE, AVOID!
2016年9月8日
自発的なレビュー
Photomart からの回答
Thank you for your feedback. We're very sorry to hear that your experience in 2016 fell short of expectations.
While this issue is likely long since resolved, we want to reassure anyone reading that we have made significant improvements to our order handling and customer support since then. Every order matters to us, and we are committed to providing clear communication and fast service.
We appreciate you taking the time to leave a review and hope that any future experiences have been more positive.
Best regards,
The Photomart Team
Bad Customer Service
Having ordered with Photomart previously and not had delivery on the day specified with an email outside of office hours saying it would not be delivered I thought I would give them the benefit of the doubt and order with them again.
All I was asking for was free delivery on this next order due to a mess up on their stock levels saying my previous order was in stock and would be delivered next day.
Their customer service advisor clearly doesn't know how to treat customers and retain them and clearly their customers are not important for them to keep.
Following a telephone conversation with Rebecca their customer service advisor I also received an email stating that I should stock up early as stock goes quick and they are the cheapest on the market.
So someone telling me how to run my company and thinking that cost is the only thing I care about. I think Photomart need to realise that sometimes cost isn't everything and service is a high part of the reason most people purchase goods and form business relationships with suppliers of goods.
Needless to say I will not be dealing with Photomart for any future orders and advise new/potential customers to tread carefully. Their cost may be the cheapest on the market as they state, however when they start losing customers they will quickly not be the cheapest on the market as they wont have customers to deal with.
I for one know I would rather pay an extra £1 (for example) to a company who will deliver the goods on the day specified and if they fail to do this make sure they look after me for a future order with good customer service.
2016年8月4日
自発的なレビュー
Photomart からの回答
Thank you for your feedback. We are very sorry to hear about your experience and how it was handled.
We understand how frustrating it is when a promised delivery date is missed and communication does not meet expectations. Your request for free delivery in light of the previous issue was reasonable, and we regret that it was not handled with more care or understanding.
We also acknowledge your comments about the tone of communication you received. We always aim to offer helpful, respectful support, and it is clear that we fell short in this case. Your feedback has been shared with our team to ensure we continue to improve how we serve our customers.
Thank you again for taking the time to share your experience.
Best regards,
The Photomart Team
The rudest and most idiotic company with seriously below average staff who are all very very rude
Oh dear such a shame - we used photomart for years and spent tens of thousands with them annually. The customer service deteriorated rapidly after a chap called Mark left. On one occasion when talking to the customer service person, i said we may have to find another supplier he replied "good for you, go for it". Tbh their prices are no longer that competitive DLK Photo in Ireland will beat any price and ship to UK too. Call them, trust me AVOID photomart. They don't even care that we no longer shop with them
2016年5月18日
自発的なレビュー
Photomart からの回答
Hi Richard,
It is a shame to see these comments made about Photomart, however it should be made clear that the issue you did have with us, was because you got upset that we were unable to exchange 2 of your old boxes of discontinued 5x7 media for another type of media.
Despite us making it clear they were long discontinued… and hence unsellable for us, rather than accept this explanation you tried to blackmail us with the “if you don’t do this for us, we will buy elsewhere” card.
It is a shame how all because you could not sell 2 boxes of discontinued media, you were willing to throw away your years of business with Photomart.
As for prices, Photomart always aims to have competitive prices on the market and still offers their Price Match / Price Beat guarantee they have had for many years, and is one of the key reasons we are still the leading European Supplier for Dye-Sub Printers & Media.
Regards
Photomart
Good value and fast delivery
I've bought DNP media packs and studio lights from DNP with excellent delivery services, clear product info and competitive pricing. BUT like everything to your research!
My studio lights where amazing value! But the GoDox branded radio triggers where 30% cheaper on Amazon...
2016年2月16日
自発的なレビュー
Photomart からの回答
Thank you for your review and for shopping with us. We’re really glad to hear you were happy with the delivery, product info and value on your studio lights.
We appreciate the feedback regarding the Godox radio triggers. While we always aim to stay competitive, we also understand that pricing can vary across platforms. We’ll take this on board as we review our listings and promotions.
Thanks again for your support and for sharing your experience. We hope to serve you again soon.
Best regards,
The Photomart Team
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