Dette firmaet er bånn i bötta. La en bestilling ved en feilTrykk og tok opp dette med firmaet med en gang. Det var umulig da alt er automatisert fikk jeg beskjed om. Dette svaret finner jeg som en tå... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Først trodde jeg de hadde for gode priser til å være sanne, men jeg prøvde likevel. Varene var helt fine og av topp kvalitet. Til slutt fikk jeg et problem med Norsk Post, hvor jeg måtte betale en eks... もっと見る
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Jeg ble dessverre trukket dobbelt for skatt, både av nettbutikk og norsk toll. Jeg informerte nettbutikken pr mail, men tvilte på om jeg kom til å få hjelp. Jeg kan bare rose shop better for at de bek... もっと見る
企業が回答しました
Bluffbolag. Ingen återbetalning vid retur. Drar pengar för ett abonnemang som aldrig har beställts och som inte går att avsluta. Kundtjänsten är omöjlig att komma i kontakt med. ####################... もっと見る
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企業情報
ShopBetter™ について
当該企業による記述
ShopBetter™
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
連絡先
Adelgade 12, 1, 9000, Aalborg, デンマーク
- shopbetter.eu
3.0
まあまあ
1524件のレビュー
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
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Fint
Oplevelsen på hjemmesiden er okay, i orden og med god dansk sproget indhold. Det ligetil at finde CVR og forretningsbetingelser. Dog var der lidt med nogle produkter er placeret i lidt underlige produktkategorier, og jeg måtte finde dem via Pricerunner. Men bestilling blev fuldendt fint nok. Det var mit indtryk via webshoppen, Shopbetter er en dansk virksomhed med dansk lager. Der blev dog lidt uventet afsendt med UPS fra en lager, nord for Valencia og fra Manises i Spanien. Afsendelse tog omkring en lille uge. Forsendelsen 3 dage.
Der er ifl. betingelser en underleverandør, Anpartsselskab ”Zoo Factory ApS”, der så anvender flere logistikformer. Det synes jeg man skal være klar over. Men ellers ok, og jeg siger tak.
Kundeservice ikke kontaktet.
2025年8月22日
自発的なレビュー
ShopBetter™ からの回答
Hej Michael.
Vi er glade for at høre, at du havde en god oplevelse med webshoppen, sproget og gennemsigtigheden omkring CVR og handelsbetingelser – det prioriterer vi højt.
Også tak for din feedback omkring produktkategorierne; det tager vi med os i det løbende arbejde med at gøre sortimentet endnu lettere at finde.
Du har helt ret i, at vi benytter forskellige logistikløsninger via vores samarbejdspartner Zoo Factory ApS. En stor del af vores varer sendes direkte fra producentens lager, hvilket i nogle tilfælde betyder, at forsendelsen afsendes fra udlandet, herunder Spanien. Vi er opmærksomme på, at dette kan komme som en overraskelse, og vi arbejder løbende på at gøre denne information så tydelig og gennemsigtig som muligt.
Vi er glade for, at leveringen samlet set forløb tilfredsstillende, og vi sætter stor pris på din ærlige feedback. Skulle du en anden gang få brug for vores kundeservice, er du naturligvis altid velkommen til at kontakte os.
Tak fordi du handlede hos os – og tak for din tillid.
/Peter Larsen
Customer Service Manager
SAV inexistant site à BANNIR
Bonjour, après moult péripéties, j'ai envoyé un dossier complet au sav le 23/11/2025 (photos des cartons, protections intérieures, photos des pièces endommagées, preuves de livraison à mon domicile et de transit du colis de l’Espagne jusqu'en France délivré par le transporteur) le SAV demeure étrangement silencieux et ne daigne traiter le remboursement de mon meuble arrivé défectueux (là encore photos envoyés). Aucune réponse a mon mail de relance silence complet depuis le 23/11/2025 comme si mon dossier sav n’avait jamais existé. Un mois après ma demande de sav, je suis face au néant et à une inertie absolue. Le SAV est totalement inexistant. Je déconseille ce site, achetez en France pour plus de sécurité. J’ai déjà envoyé toutes ces photos, et toutes les preuves. Bizarrement plus aucune réponse à mes mails et surtout pas de suite à ma demande. Je maintiens SAV inexistant.
2025年11月23日
自発的なレビュー
ShopBetter™ からの回答
Bonjour,
Nous sommes désolés d’apprendre votre déception et nous vous présentons nos excuses pour les désagréments rencontrés. Toutefois, nous aimerions rétablir quelques faits importants concernant le traitement de votre réclamation.
Tout d’abord, nous avons bien reçu votre dossier le 23/11/2025, cependant, il semble qu’il manque encore certaines informations cruciales nécessaires pour pouvoir traiter votre demande. Comme mentionné dans notre procédure standard, nous avons besoin de photos des éléments suivants pour pouvoir ouvrir une réclamation auprès du transporteur et vérifier l'état de l'article à la réception :
Photos des cartons et de l'emballage extérieur.
Photos de l’intérieur du colis avec les protections et du produit dans son emballage.
Photo de l’étiquette de livraison et toute autre preuve liée au colis.
Sans ces éléments, il nous est impossible de soumettre la réclamation auprès du transporteur ou de leur demander une indemnisation, conformément aux politiques en place chez tous les transporteurs. Ces exigences sont standards dans le secteur et sont mises en place pour garantir que la réclamation puisse être validée.
Nous regrettons que vous ayez rencontré un manque de communication, mais nous vous encourageons à nous fournir à nouveau toutes les preuves nécessaires (comme les photos mentionnées ci-dessus). Si des informations sont manquantes, cela limite notre capacité à avancer sur votre dossier.
Concernant la livraison, nous comprenons que le délai puisse être source de frustration. Cependant, comme indiqué précédemment, le transporteur gère les livraisons et les retards échappent à notre contrôle. Nous avons fait remonter cette situation auprès du transporteur, mais aucune action ne peut être prise à notre niveau pour accélérer ou modifier le processus de livraison.
Nous restons à votre entière disposition pour rouvrir votre dossier et traiter votre demande dès que nous aurons tous les documents nécessaires pour valider votre réclamation.
Cordialement,
Peter Larsen
Customer Service Manager
Sounds good, but for UK customers not good at all!
Placed order and paid for 4 x 6 pack of wine glasses 11th Dec. Quick invoice and confirmation of UPS was the delivery service. BUT! from Spain!
Now 23rd Dec nothing received except 4 emails from UPS saying delayed, then delayed further, now I need to complete customs forms! and likely storage costs of £16.20p per day!
2025年12月23日
自発的なレビュー
ShopBetter™ からの回答
Dear Mike,
Thank you for your feedback and for bringing this matter to our attention. We deeply regret the inconvenience you've faced with both the delivery and the additional charges. We understand how frustrating this situation has been for you.
First and foremost, we want to sincerely apologize for the delays and the confusion caused by UPS. It is certainly not the experience we aim to provide, and we completely understand your disappointment.
Regarding the additional charges you encountered, we want to clarify that, as mentioned in previous communications, for deliveries outside of the European Union (EU), customs fees, taxes, and import duties are outside of our control. Unfortunately, this includes charges imposed by local customs and the carrier (in this case, UPS). We have been in direct communication with UPS to address your situation, and we are also pursuing a refund for the £23.01 you were asked to pay. We're working hard to resolve this for you, and we appreciate your patience while we handle the matter.
We also fully understand the importance of transparency in this process, and we will be reviewing how we communicate the possibility of import duties and customs procedures for international orders. Your feedback is invaluable in helping us improve our services and ensure that future customers have a smoother experience.
We are committed to making this right for you and will continue to work closely with UPS to resolve any remaining issues.
Thank you once again for your patience and understanding.
Kind regards,
/Peter Larsen
Customer Service Manager
Virkelig ringe kundeservice
Virkelig ringe kundeservice. Her handler jeg ALDRIG igen…
2025年12月1日
自発的なレビュー
ShopBetter™ からの回答
Hej Lasse,
Tak for din anmeldelse. Den giver os mulighed for at præcisere, hvad der faktisk er sket i denne sag.
Ordren er gennemført som B2B-køb, hvilket betyder, at der ikke er fortrydelsesret og heller ingen mulighed for efterfølgende prisjustering. Det fremgår tydeligt af vores handelsbetingelser, som accepteres ved bestilling. Det er altså ikke noget, der opstår efterfølgende – vilkårene var kendt på købstidspunktet.
TV’et blev solgt til en allerede meget lav pris og var afsendt, da du efterfølgende henviser til et tidsbegrænset kampagnetilbud hos en anden forhandler. Et sådant tilbud ændrer ikke vilkårene for en allerede indgået og opfyldt aftale, og det giver hverken grundlag for refusion af en difference eller annullering af ordren.
Vores kundeservice har forholdt sig korrekt og konsekvent til disse vilkår og har besvaret dine henvendelser sagligt og rettidigt. At svaret ikke indebærer en undtagelse fra reglerne til egen fordel, er ikke udtryk for dårlig kundeservice – det er udtryk for, at aftaler overholdes.
Vi har leveret det aftalte produkt, til den aftalte pris, og som planlagt. Anmeldelsen handler derfor ikke om manglende service, men om utilfredshed med vilkår, der var tydeligt oplyst og accepteret ved køb.
Venlig hilsen,
/Peter Larsen
Customer Service Manager
Overraskende bra!
Først trodde jeg de hadde for gode priser til å være sanne, men jeg prøvde likevel. Varene var helt fine og av topp kvalitet. Til slutt fikk jeg et problem med Norsk Post, hvor jeg måtte betale en ekstra skatt, selvfølgelig ganske høy. Men kundeservicen her hjalp meg UMIDDELBART, og de betalte meg hele skatten tilbake. Absolutt flott!
2025年12月1日
自発的なレビュー
ShopBetter™ からの回答
Hei Jan.
Herlig å høre — tusen takk for at du tok deg tid til å skrive dette! 🌟
Vi forstår godt at prisene våre kan virke “for gode til å være sanne”, så det gjør oss ekstra glade at du ga oss en sjanse og ble fornøyd med både kvaliteten og servicen.
Det var selvfølgelig leit at du fikk en uventet kostnad fra Posten, men vi er veldig glade for at vi kunne hjelpe deg raskt og sørge for at du ikke ble sittende igjen med den ekstra utgiften.
Takk igjen for den flotte anmeldelsen — og for tilliten! 💛
Håper vi får gleden av å hjelpe deg igjen snart.
/Peter Larsen
Customer Service Manager
Bluffbolag
Bluffbolag. Ingen återbetalning vid retur. Drar pengar för ett abonnemang som aldrig har beställts och som inte går att avsluta. Kundtjänsten är omöjlig att komma i kontakt med.
##################################
Jag har läst svaret från Shopbetter och luras inte av det. Jag har fortfarande inte fått någon återbetalning av ett paket som jag nekade att ta emot för 6 månader sedan.
2025年11月26日
自発的なレビュー
ShopBetter™ からの回答
Hej Adde,
Tack för din recension. Vi beklagar att du upplever situationen som frustrerande, men vi vill gärna klargöra några punkter då ditt omdöme inte speglar hur ärendet faktiskt har hanterats.
Vår kundtjänst har varit i kontakt med dig genom hela processen och har vid flera tillfällen erbjudit hjälp – både gällande din retur och hur du avslutar ditt medlemskap. Alla andra medlemmar har kunnat säga upp sina medlemskap utan problem, och när du till sist hörde av dig bistod vi självklart även dig med detta.
Vi vill också påminna om att medlemskapet tecknades av dig själv i samband med ditt köp, vilket tydligt framgick vid betalningstillfället och även gav dig en betydande rabatt på din order. Precis som för alla kunder är medlemskap inte återbetalningsbara när tjänsten redan har aktiverats, vilket sker automatiskt när betalningen bekräftas. Hade du kontaktat oss tidigare hade vi naturligtvis kunnat hjälpa dig direkt.
Inför varje förnyelse skickas dessutom ett förhandsmeddelande via e-post. Om dessa hamnade i din skräppost är det tyvärr inget vi kan styra över, men det innebär också att kommunikationsmissen inte enbart ligger på vår sida.
Vi strävar alltid efter att hjälpa våra kunder på ett lugnt, konstruktivt och lösningsorienterat sätt. Det gäller även i ditt fall, även om du tyvärr inte var mottaglig för de förslag och den hjälp vi erbjöd.
Vänliga hälsningar,
/Peter Larsen
Customer Service Manager
Comment joindre Shopbetter
Comment joindre Shopbetter, ne répondent jamais au téléphone et par mail je n’obtiens pas de réponses. Depuis le7 novembre, je suis sans nouvelles de mon colis qui a été confié à UPS, ce transporteur me signifie par mail que le numéro de rue est incorrect, j’ai répondu dans l’immédiat en précisant le numéro de rue. Et depuis cette date du 7 novembre je n’arrive plus à les contacter. Que faire???
2025年10月31日
自発的なレビュー
ShopBetter™ からの回答
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous nous étonnons toutefois que vous ayez choisi d’écrire directement sur Trustpilot plutôt que de nous contacter par email ou via notre service de chat, où nous aurions pu vous aider plus rapidement. Pourriez-vous nous indiquer pourquoi vous avez préféré cette démarche ?
Après vérification, votre colis nous a bien été retourné par UPS en raison d’une adresse incomplète — une erreur provenant de l’adresse fournie lors de la commande. Dès que le retour sera entièrement traité dans notre entrepôt, le remboursement applicable sera automatiquement effectué sur votre compte.
Nous restons bien sûr à votre disposition pour toute précision ou aide supplémentaire.
Cordialement,
/Peter Larsen
Customer Service Manager
Excellent Price very good customer…
Excellent Price very good customer service and free delivery highly recommended retailer , pleassure to do business with thanks
2025年11月18日
自発的なレビュー
ShopBetter™ からの回答
Hello Thia
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.
Providing excellent prices, top-notch customer service, and free delivery is something we strive for, and it's wonderful to know that it made a positive impact for you.
We really appreciate your recommendation and look forward to doing business with you again soon!
Thanks again for choosing us.
Best regards,
/Peter Larsen
Customer Service Manager
Håller inte leverantid det tog 17 dagar…
Håller inte leverantid det tog 17 dagar å få min vara på deras hemsida skriver dom 3-7 dagar.Om man försöker chatta med dom som dom vill så svarar dom inte.Sen ljuger dom om att varan är skickad.Jag vill bara varna andra från att köpa något från detta företag. Det finns andra företag som som är seriösa och vet vad kundservice innebär.
2025年11月17日
自発的なレビュー
ShopBetter™ からの回答
Hej Jan Olof
Tack för din recension. Vi vill klargöra att din beställning faktiskt levererades en dag tidigare än den uppskattade leveransdagen, den 18/11-2025, alltså den 17/11-2025. På våra produktsidor anges 3–7 dagar som en genomsnittlig leveranstid innan kunden anger sitt postnummer – detta är endast en referens för beräkning, inte en garanti för exakt leveransdatum.
Vår livechatt är inte alltid tillgänglig, men vår skriftliga kundsupport svarar inom 24 timmar alla dagar. Vi har dessutom varit i kontinuerlig kontakt med dig sedan du skrev till oss.
Vi beklagar att du upplevt situationen annorlunda, men vi vill betona att leverans och support har hanterats enligt våra villkor och med full transparens.
Med vänlig hälsning,
Peter Larsen
/Customer Service Manager
Med vänlig hälsning,
Always god service
2025年11月17日
自発的なレビュー
ShopBetter™ からの回答
Hej Steffen,
Tusind tak for din flotte anmeldelse af vores webshop – det betyder virkelig meget for os.
Vi er glade for, at du har haft en god oplevelse, og vi håber at byde dig velkommen tilbage snart.
Indtil da ønsker vi dig en rigtig god dag.
/Peter Larsen
Customer Service Manager
amazing savings
2025年11月11日
自発的なレビュー
ShopBetter™ からの回答
Hi Mark.
Thank you very much for your great review of our little webshop.
Your support means a lot to us, and we look forward to serving you again soon.
/Peter Larsen
Customer Service Manager
I was a little unsure at first
I emailed the company after reading some below average reviews and somebody called Catherine L from Customer Support replied to me very quickly and provided me with the confidence to place my order
2025年11月5日
自発的なレビュー
ShopBetter™ からの回答
Hello there.
Thank you for sharing your experience.
We’re delighted to hear that Catherine from our Customer Support team was able to assist you quickly and give you the confidence to place your order. Your trust means a lot to us, and we look forward to serving you again soon.
/Peter Larsen
Customer Service Manager
Så lenge pengene kommer på konto innen…
Opplever at kundeservice tar meg på alvor og venter ikke ved å gi svar
2025年11月5日
自発的なレビュー
ShopBetter™ からの回答
Hei Hans.
Tusen takk for tilbakemeldingen.
Vi er glade for å høre at du opplever at kundeservice tar deg på alvor, og vi setter stor pris på at du deler erfaringen din. Vi jobber alltid for å gi raske og hjelpsomme svar, og det er flott å høre at dette merkes.
/Peter Larsen
Customer Service Manager
smooth and easy
2025年11月5日
自発的なレビュー
ShopBetter™ からの回答
Hi Carl.
Thank you for your feedback!
We’re thrilled to hear that your experience with ShopBetter™ was smooth and easy. Your support means a lot to us, and we look forward to serving you again soon.
/Peter Larsen
Customer Service Manager
Très satisfaite du site ShopBetter
Très satisfaite du site ShopBetter. Article conforme à la description avec une livraison rapide. C'est OK pour moi 👍
2025年10月20日
自発的なレビュー
ShopBetter™ からの回答
Bonjour Corinne,
Merci beaucoup pour votre avis ! Nous sommes ravis d’apprendre que votre expérience sur ShopBetter vous a plu et que votre commande est arrivée rapidement et conforme à vos attentes.
Votre satisfaction est notre priorité, et vos retours positifs nous motivent à continuer dans cette voie.
À très bientôt sur ShopBetter™
/Peter Larsen
Responsable du service client
Sämsta servicen jag varit med om
Sämsta servicen jag varit med om! Handla inte här!!!
2025年10月27日
自発的なレビュー
ShopBetter™ からの回答
Hej Ebba,
Tack för din feedback.
Vi försöker alltid ge våra kunder bästa möjliga service, men tyvärr kan vi inte hitta någon information om ditt ärende i vårt system.
Vi skulle gärna vilja förstå vad som gått fel och hjälpa till om möjligt. Vänligen kontakta oss direkt med mer information så att vi kan titta närmare på situationen.
Vänliga hälsningar,
/Peter Larsen
Customer Service Manager
Achat d'une montre Timberland pour un…
Achat d'une montre Timberland pour un anniversaire. Article rayé, déjà en fonctionnement. J'adresse les photos demandées on me répond que les articles sont toujours en parfait état et authentiques !... Retour à mes frais possible évidemment. A fuir ! N'achetez surtout pas sur ce site.
2025年10月23日
自発的なレビュー
ShopBetter™ からの回答
Bonjour Céline,
Suite à nos échanges, nous confirmons avoir pleinement pris en compte votre situation et vos remarques. Après vérification et discussion approfondie avec notre fournisseur, nous avons défendu votre dossier afin d’obtenir une étiquette de retour gratuite — ce qui a été accepté. L’article est actuellement en cours de retour, et un remboursement intégral sera effectué dès réception du produit.
Nous comprenons tout à fait votre déception initiale et tenons à vous assurer que nous faisons toujours le maximum pour trouver une solution juste et rapide pour nos clients. Même lorsque le problème provient d’un fournisseur externe, nous intervenons directement pour garantir que nos clients soient traités avec équité et respect.
Nous espérons que cette résolution vous apportera satisfaction et contribuera à restaurer votre confiance en nos services. N’hésitez pas à nous contacter à tout moment — notre équipe reste à votre disposition jusqu’à la clôture complète de ce dossier.
Bien cordialement.
/Peter Larsen
Responsable du service client
Not very happy
Not very happy, Had to pay £60 import duty, and saw no mention of this when i placed the order, or that it was coming from abroad, also had to pay £60 vat that i shouldn't have had to pay and can't claim back.
It's been 11 day's now, I hope it actually arrives.
2025年10月11日
自発的なレビュー
ShopBetter™ からの回答
Hello Avon.
Thank you for your feedback, and we're sorry to hear about your experience. We’ve checked our records but haven’t received any direct message or email from you regarding this issue — otherwise, we’d have been happy to help right away.
We can confirm that your order has since arrived as planned.
Regarding the import duties and VAT: since your delivery was shipped internationally, local customs may apply charges that are unfortunately outside our control. We do our best to make this clear in our shipping policy, on our product pages and through the checkout of our webshop, and we’ll review the wording to ensure it’s even more visible in the future.
If you’d like us to look into your case further, please contact our support team, and we’ll gladly assist.
Kind regards,
/Peter Larsen
ShopBetter™
God og profesjonell kundeservice
Måtte betale toll på varene jeg bestilte, noe jeg ikke skulle.Tok kontakt med kundeservice og klagde på dette. Fikk raskt svar og god oppfølging. Fikk tilbake toll og avgififter som Posten hadde krevd i løpet av noen dager. Veldig fornøyd.
2025年10月3日
自発的なレビュー
ShopBetter™ からの回答
Hei Lasse
Tusen takk for den hyggelige anmeldelsen av vår lille nettbutikk.
Vi er bare glade for at alt ordnet seg for oss, og kan påpeke at vi alltid optimaliserer prosessene våre så mye som mulig, selv med norske tollmyndigheter – så forhåpentligvis er dette siste gang vi opplever en slik feil. :)
Vi gleder oss til å se deg hos oss igjen, og inntil da ønsker vi deg en fantastisk dag.
/Peter Larsen
Kundeservicesjef
Har ingen faktura fået.
Har ingen faktura fået.
Betalt det første beløb via Klarna.
Har ikke hørt noget om at produktet er sendt afsted .
2025年10月6日
自発的なレビュー
ShopBetter™ からの回答
Hej Kasten,
Tak for din bedømmelse af vores webshop. Vi undrer os dog lidt over, at en mulig mangel på emails – måske fanget i dit spam-filter – skulle berettige en 1-stjernet bedømmelse på Trustpilot, især når du ikke har forsøgt at kontakte os via hverken email, chat eller telefon for at få løst problemet.
Vores kundeservice står altid klar til at hjælpe dig med at bekræfte både din ordre og forsendelse, samt give dig tracking-information, hvis det er nødvendigt.
Vi ser frem til at høre fra dig, så vi kan få dette løst på en ordentlig måde.
Rigtig god dag.
/Peter Larsen
Customer Service Manager
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