Dette firmaet er bånn i bötta. La en bestilling ved en feilTrykk og tok opp dette med firmaet med en gang. Det var umulig da alt er automatisert fikk jeg beskjed om. Dette svaret finner jeg som en tå... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Først trodde jeg de hadde for gode priser til å være sanne, men jeg prøvde likevel. Varene var helt fine og av topp kvalitet. Til slutt fikk jeg et problem med Norsk Post, hvor jeg måtte betale en eks... もっと見る
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Jeg ble dessverre trukket dobbelt for skatt, både av nettbutikk og norsk toll. Jeg informerte nettbutikken pr mail, men tvilte på om jeg kom til å få hjelp. Jeg kan bare rose shop better for at de bek... もっと見る
企業が回答しました
Bluffbolag. Ingen återbetalning vid retur. Drar pengar för ett abonnemang som aldrig har beställts och som inte går att avsluta. Kundtjänsten är omöjlig att komma i kontakt med. ####################... もっと見る
企業が回答しました
企業情報
ShopBetter™ について
当該企業による記述
ShopBetter™
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
連絡先
Adelgade 12, 1, 9000, Aalborg, デンマーク
- shopbetter.eu
3.0
まあまあ
1524件のレビュー
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
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Easy to manage
2025年3月5日
自発的なレビュー
ShopBetter™ からの回答
Hello Erik.
Thank you very much for your review of our little webshop.
We look forward to seeing you again soon and wish you a pleasant day.
/Peter Larsen
Customer Service Manager
Det er umuligt at få kontakt med…
Det er umuligt at få kontakt med Shopbetter. Den 24. januar sendte jeg både en besked via deres online kontaktformular på hjemmesiden og en e-mail, hvor jeg beskrev, at mit Ambilight ikke længere fungerede på tv'et. Desværre har jeg ikke modtaget noget svar – bortset fra deres automatiske besked: "Hej, tak fordi du kontakter os. Vi har modtaget din henvendelse (#ID) og går straks i gang med at lede efter en løsning." og nu har vi den 3. Marts uden svar. Har forsøgt at kontakte dem igen uden held.
Shopbetter håber i læser denne besked, for jeg skrev dette til dem via beskeder ------->
Dear Shopbetter
I hope you are doing well. I am reaching out regarding an issue with the Ambilight feature on my TV. Unfortunately, it has completely stopped working, despite always being turned on. Additionally, I have noticed occasional blinking, which resembles the start of a short circuit.
Could you please advise me on the possible causes and next steps to resolve this issue? I would appreciate any guidance or troubleshooting steps you can provide.
Thank you in advance for your assistance. I look forward to your response.
Best regards, Jesper
2025年3月3日
自発的なレビュー
ShopBetter™ からの回答
Hej Jesper.
Tak for din anmeldelse.
Jeg kan se at vi har svaret på dine henvendelser, ang. dit TV, både d. 20 februar og den 14 februar, både på dansk og på engelsk. Antager således at disse er endt i din spam-indbakke? Tag endelig et kig der og lad os vide om du stadig ikke kan få fat i os.
Ellers skal du være velkommen til at prøve igen, direkte via support @ shopbetter .dk , så vi er sikre på, at du får dine svar retur.
Vi afventer dokumentation på din garanti-sag, så vi kan få oprettet denne i vores ende, og komme videre med sagen.
Dato 14/03 - Ingen opdatering fra din ende, Jesper? Det er desværre en smule svært for os, at håndtere din anmeldelse af vores services, når kontakten udebliver, hvorfor vi håber at denne bliver genoptaget hurtigst muligt.
Vi glæder os til at høre fra dig, og ønsker dig en god dag.
/Peter Larsen
Customer Service Manager
Konkurrencedygtige priser og stort…
Konkurrencedygtige priser og stort udvalg af bilplejeprodukter samt tilbehør.
Bestemt ikke sidste gang jeg handler hos jer.
2025年2月28日
自発的なレビュー
ShopBetter™ からの回答
Hej Mads.
Tak for den fine bedømmelse af vores webshop - dejligt at du fandt det du skulle bruge. Glæder os til at se dig igen.
/Peter Larsen
Customer Service Manager
Godt udvalg
Der er virkelig mange ting, så lækkert med en hjemmeside med god søgefunktion, og farligt 😆😆 fandt mange gode praktiske baby ting til vores ferie, væsenligt billigere end hvis jeg havde købt i butik, og nemt at det hele er samlet. Så fik jeg også et par løbesko til mig selv.
2024年11月29日
ShopBetter™ からの回答
Hej Kamilla.
Mange tak for din bedømmelse af vores webshop - dejligt at du fandt det du skulle bruge, og ja, vi har en del produkter på shoppen, bestemt. :) Vi håber at løbeskoene passer.
/Peter Larsen
Customer Service Manager
Jeg købte julegaver
Jeg købte julegaver, modtog som skrevet i mail. Og jeg er faktisk fuld ud tilfreds 👍 skrev en anmeldelse før jul, som vist er blevet slettet.men det er ikke sidste gang jeg bruger Shop better.
2024年12月16日
自発的なレビュー
ShopBetter™ からの回答
Hej Tine.
Mange tak for din bedømmelse af vores webshop, igen - godt at høre at du stadig er tilfreds med dit køb.
Sig endelig til, hvis der skulle være det mindste.
Tak.
/Peter Larsen
Customer Service Manager
Kæmpe anbefaling!
Kæmpe anbefaling!
De har et stort udvalg, som gør det nemt, når man skal købe varer inden for forskellige varegrupper.
Jeg handlede på ShopBetter i sidste uge, og det er ikke første gang. Derfor blev jeg også meget overrasket over den information, som poppede op på min skærm, da jeg besøgte hjemmesiden ift. at der skulle være falske anmeldelser her på siden.
Jeg har modtaget mine varer uden problemer, og det er som sagt hverken første eller sidste gang, jeg handler gennem webshoppen.
2025年2月21日
自発的なレビュー
ShopBetter™ からの回答
Hej Mathilde.
Sikke en flot bedømmelse af vores lille webshop. Vi er glade for at høre, at du kan lide udvalget og alt var som det skulle være, til trods for de dårlige nyheder - vi arbejder netop på at leve op til netop dine forventninger, og så glæder vi os over at det lader til at have ramt rigtigt og til at se dig igen.
God aften til dig.
/Peter Larsen
Customer Service Manager
Fik min ordre indenfor den givne…
Fik min ordre indenfor den givne periode, hvilket er vigtigt for mig. Derudover har de et stort sortiment.
Kan klart anbefales!
2025年1月15日
自発的なレビュー
ShopBetter™ からの回答
Hej Peter.
Mange tak for den gode bedømmelse af vores webshop - godt at du fandt det du skulle bruge. Sig endelig til, hvis du skal bruge hjælp en anden god gang.
/Peter Larsen
Customer Service Manager
Fantastisk service og hurtig levering!
Jeg har handlet hos ShopBetter flere gange, og hver gang har jeg været utrolig tilfreds! Udvalget er stort, priserne er gode, og leveringen er lynhurtig. Min seneste ordre blev sendt samme dag og ankom allerede dagen efter – det er virkelig god service. Kundeservice er også super hjælpsom og hurtig til at svare på spørgsmål. Jeg kan varmt anbefale ShopBetter til alle, der ønsker en problemfri og positiv shoppingoplevelse. Jeg handler helt sikkert her igen!
2025年1月16日
自発的なレビュー
ShopBetter™ からの回答
Hej Erik.
Sikke en dejlig bedømmelse af vores lille webshop. Mange tak for det ! Glæder os til at se dig igen.
/Peter Larsen
Customer Service Manager
Hurtig levering
Hurtig levering!
Det hele gik som smurt, den er nem at navigere rundt!!
Klart anbefaling!
2025年1月29日
自発的なレビュー
ShopBetter™ からの回答
Hej Vie.
Mange tak for din bedømmelse af vores webshop. Vi glæder os til at se dig igen.
/Peter Larsen
Customer Service Manager
Nemt at bestille og meget at vælge i mellem.
Jeg har fået min reol med træhylder og mit olie/eddike sæt i hele ubrudte pakker. Begge dele var pakket ind, så der ikke var noget, der var gået i stykker. Jeg har købt dem til en rimelig pris. Begge dele er som jeg forventede og passer ind i mit hjem.
Nemt at bestille fra hjemmesiden.
Leveringstiden var længere end forventet.
2025年1月28日
自発的なレビュー
ShopBetter™ からの回答
Hej Jette.
Mange tak for din bedømmelse af vores webshop. Vi håber at se dig igen snarest.
/Peter Larsen
Customer Service Manager
Virkelig gode produkter
Virkelig gode produkter, og hurtig levering inden for få dage.
2025年2月26日
自発的なレビュー
ShopBetter™ からの回答
Hej Amalie.
Mange tak for din bedømmelse af vores webshop. Vi håber at se dig igen snarest.
/Peter Larsen
Customer Service Manager
Virkelig god oplevelse
Virkelig god oplevelse! Fik mine produkter hurtig og til en god pris 😍
2025年2月19日
自発的なレビュー
ShopBetter™ からの回答
Hej Julie.
Mange tak for din bedømmelse af vores webshop. Vi håber at se dig igen.
/Peter Larsen
Customer Service Manager
Kæmpe plus til udvalg og sortiment
Købte to parfumer, som kom indenfor den angivne leveringstid.
Absolut et plus at de tilbyder størrelser, som ikke findes på hylden i de fysiske butikker.
Bestemt ikke sidste gang at jeg bestiller😊
2025年2月24日
自発的なレビュー
ShopBetter™ からの回答
Hej Simone.
Mange tak for din fine bedømmelse af vores lille webshop. Vi håber at se dig igen.
/Peter Larsen
Customer Service Manager
Jeg oprettet en ordre, som ikke kan slettes
Jeg oprettet en ordre, netshoppen reagerede mærkeligt, det kom ingen bekreftigelse som der skulle?
Jeg blev lidt nervøs for svindel. Så kigge jeg her og der står nogen om falske bedømmelser osv. Jeg ville trække min ordre tilbage, skrv på deres chatbot, da der ikke er nogen mailadresse og telefonen tages ikke. Der kom svar på mail om at jeg havde skrevet fejl mail adresse, dog kunne de maile til mig?
Jeg bad om at annulere ordren og fjerne reservationen på min konto. Der efter kom der svar om jeg ønskede at annulere ordren, hvor på jeg svarede ja tak. Der efter ikke mere kontakt. Nu har de trukket pengene alligevel?
Nu må vi se om der kommer vare, og at de ikke trækker flere penge. Sker det må jeg jo nok tage til Ålborg på deres adresse eller lager i Nibe. Hold jer lang væk fra dem.
Jeg har ikke modtaget nogen bekretigelse på at ordren er annulere på min mail. Men jeg er da spænt på om pengene kommer retur.
Jeg er nok lidt i tvivl, især når jeg læser om dem her inden. Men der er jo ikke langt til Ålborg for mig, hvis det bliver nødvendigt at tage der ud.
2025年2月24日
自発的なレビュー
ShopBetter™ からの回答
Hej Esben.
Tak for din bedømmelse af vores webshop.
Som tidligere nævnt, så kan vi desværre ikke afhjælpe en forkert indtastet emailadresse på en ordre.
Du skrev til vores kundeservice søndag kl. 15:42, hvor der desværre ikke er nogle på arbejde på vores kontor, og spørger om vi er en sikker butik samt at du ikke har modtaget din ordre bekræftelse.
Til trods for ovenstående, svarer vi dig allerede søndag kl. 17:36, om du har tjekket din spam, samt vedhæfter din bekræftelse som PDF. Yderligere kan vi bekræfte, at du har indtastet din email forkert (.comm), hvorfor du ikke har modtaget nogle af dine emails.
Du skriver igen kl. 22:02 at du ikke har modtaget noget, og igen kl. 22:17, at du vil have din ordre annulleret, da du er usikker på vores forretning, samt at du kontakter din bank med det samme.
Dette er vi selvfølgelig uforstående overfor, men svarer dig alligevel tilbage, samme søndag aften, kl. 23:09, om du er sikker på, at du vil annullere din ordre (afventer bekræftelse).
Du svarer mandag morgen kl. 07:04 med 'ja tak', hvorefter vi kl. 08:54, bekræfter af din ordre er annulleret, og dine penge er refunderet. Dine penge er således tilbage på dit konto, indenfor 3-5 arbejdsdage.
- Denne bekræftelse havde du ligeledes modtaget på din email, hvis du havde tastet korrekt information ind da du placerede din ordre, og desværre ikke noget vi kan stå til ansvar for.
- Vi kunne svare dig, fordi du selv skrev til vores kundeservice (chat), fra din korrekte emailadresse (som vi bekræftede).
- Vores kundeservice og kontakt information (inkl. email), står både i toppen, midt på siderne og i bunden af hele vores hjemmeside, samme steder som du har fundet både vores chat og telefonnummer.
Vi ønsker dig en god aften, og glæder os til at se dig næste gang.
/Peter Larssen
Customer Service Manager
Brilliant experience
Brilliant experience! It was delivered on time and the price was better than any other place. I highly recommend this website.
2025年1月27日
自発的なレビュー
ShopBetter™ からの回答
Thank you very much, Dure, for your review of our little shop.
Glad to hear that everything worked out as it should, and we look forward to seeing your again, in the near future.
Until then, have a great weekend.
/Peter Larsen
Customer Service Manager
Anna Sui.
Anna Sui.
Super vare, som jeg ikke kunne finde andre steder. Leveret før forventet. De bedste anbefalinger her fra +++++
2025年1月23日
ShopBetter™ からの回答
Hej Anna.
Mange tak for din bedømmelse af vores lille webshop. Vi håber at se dig igen.
/Peter Larsen
Customer Service Manager
Inte nöjd
Hej , jag beställde en mugg men har aldrig fått den
Order Number
1962f0d0-3b65-4483-a706-2a10e4dc65b0
Om ni snälla kolla upp det
Mvh Diana
2025年1月26日
自発的なレビュー
ShopBetter™ からの回答
Hej Diana.
Tack för din recension av vår butik.
Tyvärr känner vi inte igen din begäran eller den information du har angett angående din beställning eller ditt konto.
Tyvärr säljer vi inte ”mögel”-produkter, så det kan inte vara vi, och därför kan vi inte hjälpa dig vidare.
God dag till dig.
/Peter Larsen
Chef för kundtjänst
Har ikke prøvd det før så nå prøver jeg
2025年1月22日
自発的なレビュー
ShopBetter™ からの回答
Hei Morten.
Tusen takk for din anmeldelse av vår lille nettbutikk. Vi håper at alt går som det skal, ellers er du velkommen til å kontakte vår support direkte slik at vi kan hjelpe deg videre.
God dag til deg.
/Peter Larsen
Kundeserviceleder
Ordered and told would be dispatched in…
Ordered and told would be dispatched in 24 hrs. 6 days later still not dispatched
Finally got it cancelled but still no refund !!
2025年1月10日
自発的なレビュー
ShopBetter™ からの回答
Hello John.
Thanks for your review of our little webshop.
Sadly we can't see that you ever made a purchase at our shop (missing information), so we assume that the reason for the delay, is because of that.
Additionally if there was an order which was cancelled e.g. due to issues at the warehouse / late shipping from the courier, refunds are always fully applied, and can be up to 5-10 days before back in your account ; those are just standard card processing procedures, sadly.
If you have any further questions, please do let us now e.g. directly through our customer service channels (email, chat, phone or otherwise), and we will be happy to help you as fast as possible.
Have a great day.
/Peter Larsen
Customer Service Manager
Ødelagt TV - lang og uklar behandlingstid
Måske fint hvis alt spiller, men ikke en god oplevelse, når der er noget galt med den leverede vare.
Efter flere uger med behandling af en sag, er det nødvendigt at oplyse, hvad det er for en løsning, der er på vej.
Jeg har fået pengene tilbage, men ved ikke hvad de 3 uger gik med.
2024年12月22日
自発的なレビュー
ShopBetter™ からの回答
Hej Nikolaj.
Tak for din bedømmelse af vores webshop og dit køb heri.
Vi skal beklage den lange behandlingstid på denne, men som du kan forstå og høre, så er køb og håndtering af samme, i jule og ferieperioder, i forvejen ret så langsommelige, grundet det store antal, forsendelser mv - disse bliver ikke mere besværlige når det omhandler transportskader, desværre.
Håndteringen af dette kræver et større kommunikationsapparat, end hvad vi i denne periode, desværre har plads og mulighed for, hvorfor det har taget lidt ekstra tid, at få godkendt refunderingen af sin sag hos blandt andet DHL, som er ansvarlige i denne sag.
Dette beklager vi endnu engang, da det er som du nok kan forstå; svært at melde ud når vores team afventer besked fra de forskellige organer, som har mere travlt end normalt.
Vi arbejder på at forbedre denne process og kommunikation fremover.
Vi håber samtidig at du får mulighed for at vende tilbage, og opleve en endnu bedre process hos os i fremtiden.
Indtil da, må du have en dejlig dag.
/Peter Larsen
Customer Service Manager
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