Dette firmaet er bånn i bötta. La en bestilling ved en feilTrykk og tok opp dette med firmaet med en gang. Det var umulig da alt er automatisert fikk jeg beskjed om. Dette svaret finner jeg som en tå... もっと見る
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レビュアーのコメントを見てみましょう
Først trodde jeg de hadde for gode priser til å være sanne, men jeg prøvde likevel. Varene var helt fine og av topp kvalitet. Til slutt fikk jeg et problem med Norsk Post, hvor jeg måtte betale en eks... もっと見る
企業が回答しました
Jeg ble dessverre trukket dobbelt for skatt, både av nettbutikk og norsk toll. Jeg informerte nettbutikken pr mail, men tvilte på om jeg kom til å få hjelp. Jeg kan bare rose shop better for at de bek... もっと見る
企業が回答しました
Bluffbolag. Ingen återbetalning vid retur. Drar pengar för ett abonnemang som aldrig har beställts och som inte går att avsluta. Kundtjänsten är omöjlig att komma i kontakt med. ####################... もっと見る
企業が回答しました
企業情報
ShopBetter™ について
当該企業による記述
ShopBetter™
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
連絡先
Adelgade 12, 1, 9000, Aalborg, デンマーク
- shopbetter.eu
3.0
まあまあ
1524件のレビュー
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Retour du support utilisateurs un peu long mais demande traitée
Difficultés aux supports utilisateurs à traiter une demande simple : demande d'une facture sur prélèvement bancaire. Cela fait plus de 2 semaines que je demande de me fournir une facture pour la comptabilité de la société, à ce jour toujours rien. Donc je renouvelle ma demande : merci de me fournir une facture concernant le prélèvement bancaire de 13,99€ d'adhésion . suite ma commande N° 1251957 du 25/08/2025.
Mais finalement, en date du 28/10/2025, nous confirmons que nous avons bien reçu la facture, nous vous en remercions. Je confirme que la commande avec un tarif très intéressant et la livraison gratuite s'est très bien passée.
2025年10月6日
自発的なレビュー
ShopBetter™ からの回答
Bonjour ALFRED
Merci beaucoup pour votre retour. Nous sommes ravis que la facture vous ait enfin été envoyée et que vous soyez satisfait de la résolution. Nous nous excusons sincèrement pour les délais causés par des problèmes avec nos boîtes de réception "spam" et nous vous remercions de votre patience et de votre compréhension tout au long de ce processus.
Nous sommes heureux d'avoir pu régler cela et restons à votre disposition pour toute autre demande.
/Peter Larsen
ShopBetter™
Det er god pris og uden forsendelse
Det er god pris og uden forsendelse , jeg får altid mine varer , kan altid finde det jeg ikke kan finde andre steder !!!!
2025年8月31日
自発的なレビュー
ShopBetter™ からの回答
Hej Uyen.
Mange tak for din bedømmelse af vores lille shop.
Vi er glade for, at både priser og udvalg er som det skal være, og vi glæder os til at se dig igen.
Indtil da ønsker vi dig en dejlig dag.
/Peter Larsen
Customer Service Manager
My order haven’t been delivered yet and…
My order haven’t been delivered yet and its over a month now.
2025年9月23日
自発的なレビュー
ShopBetter™ からの回答
Dear Fathima,
Thank you for your feedback, and we are genuinely sorry for the inconvenience you’ve experienced with your order. We understand how frustrating it must be, especially with the long wait.
Upon reviewing your case, we noticed that the delivery address provided was incorrect. As a result, the package could not be delivered to you as expected. We did issue a refund for your return, though, as per our policy, the two-way shipping costs were deducted due to the incorrect address being provided.
We truly tried to assist as much as we could with the courier, but unfortunately, despite our efforts, we were unable to resolve the issue in time for you to receive your order.
We apologize for the delays and any frustration this has caused. If there's anything more we can do to assist, please feel free to reach out directly.
Thank you for your understanding.
/Peter Larsen
Customer Service Manager
Krevd dobbel VAT, men shop.better ryddet opp
Jeg ble dessverre trukket dobbelt for skatt, både av nettbutikk og norsk toll. Jeg informerte nettbutikken pr mail, men tvilte på om jeg kom til å få hjelp. Jeg kan bare rose shop better for at de bekreftet at de hadde mottatt min lille klage over og at de har vært informative, løsningsorienterte og ryddet opp. Jeg har stor tillit til å fortsette kundeforholdet.
2025年9月18日
自発的なレビュー
ShopBetter™ からの回答
Hei Anne Marit.
Tusen takk for den hyggelige anmeldelsen av vår lille nettbutikk.
Vi er bare glade for at alt ordnet seg for oss, og kan påpeke at vi alltid optimaliserer prosessene våre så mye som mulig, selv med norske tollmyndigheter – så forhåpentligvis er dette siste gang vi opplever en slik feil. :)
Vi gleder oss til å se deg hos oss igjen, og inntil da ønsker vi deg en fantastisk dag.
/Peter Larsen
Kundeservicesjef
Dårlig kundeservice
Dårlig kundeservice, de har taget pengene, men jeg har ikke fået min pakke !!! kan ikke ringe dem op, har skrevet, men INGEN SVAR !!!!!!! SoppBetter Ålborg !! sidder med en faktura no. 1252182 .som lover aflevering den, 11-sept-25 !!!! men jeg har IKKE set nogen pakke,
2025年9月8日
自発的なレビュー
ShopBetter™ からの回答
Hej Hanna.
Tak for din bedømmelse af vores lille webshop.
Vi kan desværre ikke se, at du skulle have forsøgt at kontakte os tidligere. Det er korrekt at vores telefoner er en del optaget for tiden, hvorfor der også henvise til skriftlig support via email og / eller webchat.
Beløbet for din ordre er blevet trukket, fordi varen er afsendt fra vores lager, og i hænderne på kureren (PostNord) - dette er helt normal process (at pengene først trækkes når ordren afsendes).
Vi kan se ved PostNord på dit trackingID, at din pakke er på vej. Ligeledes skal jeg henvise til, at den valgte kurer oftest er den med længst leveringstid, hvorfor der også i din bekræftelse står / stod listet, at den estimeret leveringsdato er d. 11/09 (Torsdag).
Som du også kan se på dine tracking detaljer, så er det desværre PostNord, som har holdt din pakke, siden d. 11/9 kl. 07:19. Vi henviser til, at du kontakter PostNord for forklaring på denne manglende sortering og levering.
Hvis du har spørgsmål, er du altid velkommen til at kontakte kundeservice direkte, som kan hjælpe dig 24/7 (skriftligt).
Vi ønsker dig en god dag.
/Peter Larsen
Customer Service Manager
Jeg bestilte 2 stk
Jeg bestilte 2 stk, og bare en lå i bestillingen så jeg til slutt. Når jeg får opp alternativter for leveringen så ser jeg ikke hva det koster før jeg har betalt. Prisen på produktet koster 329 og frakten ble på 229. Helt uhørt😡
Skulle ønske at det var muligheter til å se
Hvor utleveringsstedet ble og kunne velge alternativer.
2025年9月5日
自発的なレビュー
ShopBetter™ からの回答
Hei Bente.
Takk for din anmeldelse av nettbutikken vår.
Vi har ikke hørt fra deg via kundeservice før, og derfor er vi overrasket over meldingen din her på Trustpilot. Hvis det er problemer med bestillingen din, som du har lagt inn, godtatt og betalt for selv, vil vi selvfølgelig gjerne høre fra deg.
Når det gjelder leveringskostnader, er det både individuelt i forhold til det enkelte produktet (størrelse, vekt osv.), samt leveringsadressen, hva kostnaden for disse vil være. Denne informasjonen er tydelig oppført for alle relevante leveringsalternativer så snart du skriver inn postnummeret ditt i kassen. Totalbeløpet oppdateres så snart du velger mellom disse, og totalbeløpet vises tydelig både i kassen og ved betaling.
Videre vises en tydelig gul lapp ved valg av leverandør hvis leveringen din ikke tilbyr gratis levering (noe som kan gjelde mer enn 50 % av katalogen vår), der det vises til at du blir bedt om å legge til mer i handlekurven eller velge en annen leverandør eller leveringsadresse.
Når det gjelder mulig levering til utleveringsstedet samt eventuelle alternativer, fremgår dette tydelig ved utsjekk, etter at du har lagt inn ditt postnummer. Systemet viser da hvilke leveringsmuligheter som faktisk er tilgjengelige. Dersom levering til pakkeboks ikke fremkommer som et valg, innebærer dette at bestillingen utelukkende kan leveres direkte til din oppgitte adresse. Også dette fremgår klart og tydelig i utsjekksprosessen.
Vi beklager dersom de tilgjengelige leveringsalternativene for den aktuelle varen eller ditt postnummer ikke samsvarer med dine ønsker. Det er imidlertid kundens eget ansvar å vurdere om de oppgitte alternativene dekker behovet, og ingen er forpliktet til å gjennomføre en bestilling dersom leveringsformene ikke anses tilfredsstillende.
Med henvisning til det ovennevnte har vi dessverre problemer med å forstå hvorfor vi har fått en 1-stjerners anmeldelse her på Trustpilot.
Men som allerede nevnt, vil vi gjerne høre fra deg direkte på kundeservice, som du finner informasjon om, både i nettbutikken vår og i alle dokumenter og e-poster du har mottatt i forbindelse med bestillingen din.
Ha en fin dag.
/Peter Larsen
Kundeservicesjef
Ingen ordrebekreftelse og ingen varer
Fikk ingen ordrebekreftelse og ingen varer sendt.
og sendt mail om dette men ikke fått svar.Jeg ønsker bare og få refundert når de ikke leverer.
2025年8月29日
自発的なレビュー
ShopBetter™ からの回答
Hej Jorunn.
Tak for din bedømmelse af vores webshop og service.
Vi undrer os dog over din henvisning, da vi svarede på din forespørgsel igår Tirsdag d. 2. september 2025 kl. 16:00 (2 timer efter du kontaktede vores kundeservice).
Hvis du ikke har modtaget denne opfølgende mail, som ligeledes indeholder din ordrebekræftelse, må vi antage at vores mails måske bliver fanget i dit spamfilter.
Vi glæder os til at høre fra dig og endnu engang tak for dit køb.
/Peter Larsen
Customer Service Manager
Den værste kundeservice jeg nogensinde…
Den værste kundeservice jeg nogensinde har oplevet. Fik beskadiget varer. Har skrevet til dem flere gange og få svar tilbage på fransk!!!! Langt om længe får man et dansk svar men der kommer ikke mere ud af det. Vil absolut råde alle til at holde fra denne hjemmeside. De hedder shopbetter.dk men på trustpilot hedder de shopbetter.eu
2025年7月18日
自発的なレビュー
ShopBetter™ からの回答
Hej Aylia,
Tak for din tilbagemelding.
Som tidligere forklaret, beklager vi naturligvis, at du kortvarigt modtog et autosvar på fransk. Vores systemer er normalt meget stabile, men som med al teknologi kan der indimellem ske småfejl – heldigvis har vi mennesker bag, der hurtigt får rettet op, når det sker.
Vedrørende din levering: Vi kan desværre ikke styre, hvordan kureren (UPS) håndterer pakkerne. Vi tilbød straks at tage sagen videre på dine vegne, men du ønskede ikke at benytte denne mulighed. Vi må derfor understrege, at produktet er leveret intakt, og at der alene er tale om en mindre kosmetisk skade på papkassen.
For at vise god vilje har vi alligevel tilbudt en kompensation på 10 DKK, selvom skaden hverken påvirker produktet eller dets brugsværdi. Hvis du ønsker at tage imod dette, hjælper vores kundeservice dig naturligvis straks.
Vi håber, du sætter pris på vores imødekommenhed og den tid vi allerede har brugt på din sag.
Rigtig god dag.
/ Peter Larsen
Customer Service Manager
Shipping takes a long time
Shipping within 24hours. Took 10 days at the end, and came too late to use on my holiday.
2025年7月17日
自発的なレビュー
ShopBetter™ からの回答
Hello Stef.
Thank you very much for your review of our little shop.
Sadly, you have chosen to be anonymous, so we have no way of helping your with your order, nor reply correctly accordingly.
We can point out, that during the holiday periods, we often see delayed courier services for specific packages, which we assume might be the reason for this delay.
We of course apologise on behalf of the courier service selected (by you), and would as such like to compensate your delivery from the initial shipping cost, as a sign of good faith.
Otherwise we wish you a great summer and hope to see you with us again.
/Peter Larsen
Customer Service Manager
Dårlig oplevelse
Jeg har bestilt en vare, som jeg efterfølgende returnerede, da jeg havde behov for en anden type. Ifølge trackingen er returvaren leveret til ShopBetter d. 8. juli 2025., men jeg har endnu ikke modtaget nogen bekræftelse eller opdatering.
Jeg har forsøgt at komme i kontakt via både telefon, mail og chat uden held. Det ser ud som om det er deres standard modus operandi. Det er min sidste gang jeg har handlet med dem.
EDIT:
Hej Peter, tak for dit svar. Det er helt i orden, at I oplyser, at en returbehandling kan tage op til 30 dage. Jeg forventer dog stadig, at I informerer, når varen er modtaget retur – det er god praksis og giver tryghed hos kunder.
Det største problem er dog, at det er meget svært at komme i kontakt med jer – hverken telefon, chat eller mail ser ud til at fungere tilfredsstillende. Du har ret i, at I svarede på min første henvendelse for 2 uger tilbage, men efter jeg returnerede varen, har jeg ikke hørt fra jer, selvom jeg sendte endnu en mail i sidste uge. Det er frustrerende, og som jeg kan læse mig til, er jeg ikke den eneste kunde, der oplever dette.
Under alle omstændigheder tak for dit svar – jeg ser frem til at få pengene retur, så jeg kan bestille den rigtige model.
2025年7月8日
自発的なレビュー
ShopBetter™ からの回答
Hej Emir
Tak for din henvendelse til kundeservice.
Som det står beskrevet i vores betingelser og information ang. returnering, kan der gå op til 30 dage at godkende en retur.
Ligeledes vil vi da gerne påpege, at vi har været i direkte kontakte via vores skriftlige support fra din første besked, hvorfor vi ikke forstår din henvisning til at du ikke har kunne få kontakt til os.
Af samme årsag, er vi da kede af, at du mener at vores 'modus operandi' skulle være, ikke at modtage vores kunders henvendelser.
Vi vil gerne informere dig om, at dit køb/ordre/produkt er blevet refunderet, og du kan derfor forvente at se beløbet på din betalingsmetode inden for de næste 3-5 dage.
Vi ønsker dig en god dag.
/Peter Larsen
Customer Service Manager
Vaisselle cassée à la livraison
Je renouvelle ma commande car celle que j'ai reçue aujourd'hui 3 assiettes sur 6 de cassées
La protection entre chaque assiette est insuffisante
Ups, quand j'ai ouvert le colis, était parti ....
J'espère que la prochaine livraison sera correcte et bien protégée
2025年5月28日
自発的なレビュー
ShopBetter™ からの回答
Bonjour Jean marc,
Merci pour votre avis sur notre boutique en ligne.
Notre service client nous a informés que votre problème a été signalé le jour même. Notre service client a rapidement et efficacement résolu le problème et vous a remboursé vos produits endommagés, malheureusement causés par le transporteur et la livraison.
Nous supposons donc que le problème est résolu et que vous avez bénéficié du service attendu dans un tel cas.
Nous espérons donc que vous mettrez à jour votre avis sur notre boutique afin de le refléter correctement.
Au plaisir de vous revoir prochainement.
Bonne journée !
/Peter Larssen
Responsable du service client
Er virkelig imponeret over hvor godt et…
Er virkelig imponeret over hvor godt et klapbord til altanen, vi har fået til prisen. Det er vildt god kvalitet, i massiv træ og så ser det bare rigtigt godt ud :)
2025年4月29日
自発的なレビュー
ShopBetter™ からの回答
Hej Michael.
Mange tak for din fine kommentar til vores webshop - den er vi meget glade for.
Vi håber at se dig igen, og hvis der skulle være det mindste spørgsmål, er vi altid klar i supporten om noget.
Ønsker dig en dejlig dig.
/Peter Larsen
Customer Service Manager
ShopBetter™ からの回答
Hej Jette.
Mange tak for din bedømmelse af vores lille webshop.
Hvis du har input eller forslag til vores shop (og oversættelser), hører vi meget gerne fra dig hos kundeservice ;)
Indtil da håber vi at alt var som de skulle være, og glæder os til at se dig igen.
Rigtig god dag til dig.
/Peter Larsen
Customer Service Manager
Estafadores totales
He comprado un producto y he querido devolverlo y me responden "tomalo por tu propio bien" enviándome las políticas de devolución y resulta que yo debo correr con los gatos de devolución. Y devolverlo me sale mas caro que lo que me costo el producto. Estafadores totales.
2025年4月1日
自発的なレビュー
ShopBetter™ からの回答
Hola Airam.
Gracias por tu reseña de nuestra pequeña tienda online.
Ofrecemos un derecho de devolución seguro hasta 60 días después de la fecha de compra. Como se indica en nuestros términos y condiciones, en las páginas de pago y, en general, en nuestras preguntas frecuentes, todas las devoluciones corren por cuenta del cliente y, por lo tanto, el coste de la devolución del pedido o producto también. Ofrecemos productos a precios muy bajos (precios al por mayor), a menudo con envío gratuito incluido (como el de tu pedido), por lo que, obviamente, no podemos ofrecer devoluciones gratuitas.
Disculpas si no has leído estas condiciones tan obvias para las devoluciones.
Si tienes alguna otra pregunta relacionada con tus servicios o productos, no dudes en contactar directamente con nuestro Servicio de Atención al Cliente y te ayudaremos en consecuencia.
Hasta entonces, te deseamos un buen día.
/Peter Larsen
Gerente de Servicio al Cliente
Terrific online retailer - SUPERB !
Terrific online retailer !
‘ShopBetter’ proved to be more of ‘ShopBest’ in my opinion.
I’ve searched internet in and out for a basic mica heater of a specific power output but nothing was available on a UK market .
‘Shopbetter’ came to my rescue with exactly what I required.
And I cannot be more grateful for a SUPERB service provided along the way.
Price of shipping , by UPS : £6.51, I thought it was too good to be true . But it was true . I’ve placed my order on Tue and parcel landed on my doorstep following Mon morning - delivery was super fast / order came from Spain !!! /.
I’m very impressed with ‘ShopBetter’ - would recommend it without hesitation - informative emails, about the progress of delivery, were sent promptly.
And big Thank You to Peter for keeping an eye on everything - much appreciated.
2025年2月11日
自発的なレビュー
ShopBetter™ からの回答
Hello Tulemisia.
Just wow! Thank you very much for the very kind words about our webshop and Customer Service as well.
We look forward to seeing you again and until then, wish you a great day.
Sincerely yours,
/Peter Larsen
Customer Service Manager
Jeg har ikke fået mine penge retur
Hej Peter
Ja det er rigtig beklageligt at jeg efter 1,5 måned ikke har hørt fra jer, det er godt nok dårlig service!
Jeg har svaret jer d. 16.03.2025 på mail og sendt alt info på tracking af pakken og dokumentation på at den er leveret hos jer og jeg har igen rykket for jer d. 19.03.2025 og jeg har fortsat ikke hørt en lyd fra jer eller set skyggen af mine penge.
Vil i være venlige at svarer mig og sende mine penge retur!
2025年3月16日
自発的なレビュー
ShopBetter™ からの回答
Hej Zilha.
Tak for at du har væbnet dig med tålmodig på denne sag.
Desværre lader det til, at PostNord har leveret pakken på vores adressen uden kvittering, hvorfor denne er blevet væk / aldrig modtaget af vores personale.
Til trods for dette, har vi pr. 24/03 valgt at refundere din ordre til fulde, hvilket du kan se på din betalingsmetode inden for de næste 3-5 dage.
Du skal være velkommen til at kontakte os igen, hvis der skulle være yderligere, ellers skal vi endnu engang beklage og håber at høre fra dig igen, på fremtidige ordre.
God dag til dig.
/Peter Larsen
Customer Service Manager
ATTENTION LIRE LES PETITES LIGNES DES CONDITIONS GENERALES
Attention aux abonnements lors des soit disante promotions, lorsque vous passez commande vous adhérez automatiquement aux conditions de vente du site et automatique déclenchez un abonnement à 9,90euros, vous aurez beau contester après c’est trop tard ! Faites attention je me suis fait avoir et aucun remboursement possible.
Pas de période d’essai comme indiqué, j’ai annulé aussitôt l’abonnement soit disant gratuit et j’ai était prélevé de 9,90euros merci.
Aucune information reçu au sujet de l’abonnement, 1 mail de confirmation de l’emballage de la commande suivi d’un mail de confirmation d’expédition deux jours plus tard, et deux jours après mail de confirmation d’abonnement et la trop tard pour annuler l’abonnement était confirmé.
Il y a déjà eu un beug lors de la commande j’ai été prélevé deux fois sur mon compte bancaire, remboursement de la somme trop perçue très rapide cependant. Je regrette le manque de communication sur ce fameux abonnement qui encore une fois n’est indiqué dans aucun des mails reçus.
2025年3月21日
自発的なレビュー
ShopBetter™ からの回答
Bonjour ACRL.
Merci pour votre avis sur notre petite boutique en ligne.
Nous sommes désolés d'apprendre que vous n'avez pas pris connaissance des conditions générales de votre adhésion, telles qu'elles figurent sur la page de paiement, lorsque vous avez passé votre commande.
En créant un compte lors de votre commande, vous avez bénéficié d'une réduction importante sur le montant total de votre commande et d'une période d'essai gratuite.
Les adhésions sont automatiquement renouvelées au prix fort à la fin de la période d'essai, à moins qu'elles ne soient annulées avant cette date.
* Toutes les informations pertinentes figurent également dans tous les courriers électroniques envoyés à votre adresse, lors de la passation de votre commande.
Nous vous informons également que toutes les informations concernant l'abonnement (essai et récurrent), son coût, etc., figuraient dans les e-mails de confirmation envoyés directement dans votre boîte mail lors de la commande.
La période d'essai a débuté le jour de votre commande (le 14 mars) et a expiré le 19 mars, date à laquelle votre abonnement continu a été facturé pour les 28 jours suivants.
/Peter Larsen
Responsable du service client
Fusker
Fusker
Shopbetter, stadig med falske positive anmeldelser, ærgerligt Trustpilot ikke gør mere ved det fusk 👎
Har talt med flere af dem, der har fået misbrugt deres idenditet. De kan heller ikke få fjernet det svineri
2025年3月14日
自発的なレビュー
ShopBetter™ からの回答
...
Item didn't get my item and they are…
I didn't get my item and they are asking me to pay to chat with someone. There is no phone number on the website.
On the website it says they will dispatch the item within 24 hours. in reality its been almost a week and no delivery
2025年3月10日
自発的なレビュー
ShopBetter™ からの回答
Dear "customer".
Thank you for contacting us.
Sadly you have not provided us nor Trustpilot with information, regarding your order, to which we can help you with your case accordingly.
And from the information provided, we assume that you have placed an order with a different company, as we do not offer 'paid' chat of any kind ; when live this is very much free of charge 24/7.
On a separate note we do in deed pick&pack within 24 hours on 90% of the orders placed on our webshops, ensuring as fast delivery as possible. Though incident can and will occur from time to time, as well as obviously our warehouses are closed during the weekends, which prolongs these timeframes, as with any other average webshop.
Do let us know if we can help you with your case, and if so, feel free to contact us directly at Customer Service ; you will find all the necessary information on our sites, e.g. in the footer.
We wish you a pleasant day.
/Peter Larsen
Customer Service Manager
Terrible Customer Service
I ordered L’Occitaine Eau de Toilette on 03 March and have an order number (I took a screenshot shot at payment stage). You’ve taken the money from my bank account already but I’ve not even received an email acknowledgement or information about when the order will be dispatched. I can’t get through by phone. I won’t pay to use the Just Answer live chat as it’s an extra cost. I’ve emailed. This is terrible customer service. Please let me know what’s happening as I need the product for a gift writhin the next seven days.
2025年3月7日
自発的なレビュー
ShopBetter™ からの回答
Hello Caroline.
Thank you for contacting us.
We sadly don't know what 'Just Answer' live chat is, as that is most definitely not something we offer? Could you elaborate on this and why it would cost extra? Livechat, when active on our webshop, is very much free of charge to utilize.
Secondly, we have located an order which we believe is yours. This order was shipped 22 hours ago, and e-mail notification was sent to your address accordingly. If you have not received any e-mails from us, please check your spam inbox. Also, please make sure to secure delivery of said e-mails, by adding @shopbetter24.co.uk as a verified sender ; that would help delivering these accordingly.
Have you contacted our Customer Service about your case? We reply to any e-mails within 24 hours.
We hope that you will be happy with your order, and should you have any additional questions, please feel free to contact us directly.
We wish you a lovely day.
/Peter Larsen
Customer Service Manager
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