Dette firmaet er bånn i bötta. La en bestilling ved en feilTrykk og tok opp dette med firmaet med en gang. Det var umulig da alt er automatisert fikk jeg beskjed om. Dette svaret finner jeg som en tå... もっと見る
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Først trodde jeg de hadde for gode priser til å være sanne, men jeg prøvde likevel. Varene var helt fine og av topp kvalitet. Til slutt fikk jeg et problem med Norsk Post, hvor jeg måtte betale en eks... もっと見る
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Jeg ble dessverre trukket dobbelt for skatt, både av nettbutikk og norsk toll. Jeg informerte nettbutikken pr mail, men tvilte på om jeg kom til å få hjelp. Jeg kan bare rose shop better for at de bek... もっと見る
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Bluffbolag. Ingen återbetalning vid retur. Drar pengar för ett abonnemang som aldrig har beställts och som inte går att avsluta. Kundtjänsten är omöjlig att komma i kontakt med. ####################... もっと見る
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企業情報
ShopBetter™ について
当該企業による記述
ShopBetter™
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
連絡先
Adelgade 12, 1, 9000, Aalborg, デンマーク
- shopbetter.eu
3.0
まあまあ
1524件のレビュー
ネガティブなレビューの 96％に回答しています
通常1週間以内に回答
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fort og greit å bestille
fort og greit å bestille. Men har ikke mottatt varen enda:)
2025年1月12日
自発的なレビュー
ShopBetter™ からの回答
Hei Gunhild.
Tusen takk for din anmeldelse av vår lille nettbutikk - vi er veldig fornøyde med den.
Vi håper at alt er som det skal være når du mottar bestillingen din.
/Peter Larsen
Kundeservicesjef
Køb IKKE hos Shopbetter.dk!
Utrolig dårlig kundeservice! Kan ikke komme igennem via telefon og meget utydelig tilbagemelding via mail.
Vi har købt et TV til 18.000kr, som blev leveret defekt. Vi er i kontakt via mail, men meget lang svartid samt ikke noget tydeligt svar på hvad der kommer til at ske. Vi har som sagt et defekt TV og 18.000kr ude at hænge! Utrolig dårlig service! (Er klar over jul/nytår og helligdage)
Det er nu 3 uger siden vi fik det leveret, og stadig ikke svar på om vi får pengene retur!
Opdatering.
Det er korrekt vi har fået vores penge retur - det tog 4 uger! Kundeservicen i alt det her har været virkelig dårlig. Efter utallige mails og diverse billeder af TV, kassen TV'et blev leveret i, billeder indvendig af kassen, billder indvendig af kassen hvor TV'et også var i, mails videresendt fra DHL om at det var skadet ved modtagelse, ja jeg kunne blive ved. Hver gang jeg spurgte om vi fik vores penge retur, fik jeg ikke noget svar på spørsmålet. Så ja, hvis man kan gå i det uvisse i 4 uger når man har over 18.000kr ude at hænge, ja så kan man sagtens købe her!
2024年12月23日
自発的なレビュー
ShopBetter™ からの回答
Hej Stine.
Jeg skal først og fremmest beklage, at der var skade på dit TV ved (grundet) levering heraf. Jeg kan se at din sag blev godkendt og refunderet til fulde, d. 17 Januar 2025. 3-4 ugers behandlingstid, er desværre både nødvendigt og objektivt set, også rimeligt ift. at kunne gennemgå og godtgøre for en transportskade og dertil refundering af et produkt til 18.000 kr.
Som nævnt fra vores support, så er du velkommen til at disponere over TV'et som du ønsker, og vi håber således samtidig at, alt er som det skal være ift. din refundering til fulde.
Vi glæder os til at se dig hos os igen, og forhåbentlig sker der ikke transportskader ved næste levering. ;)
God dag til dig.
/Peter Larsen
Customer Support Manager
Superb quality table
Superb quality table at a reasonable price. Excellent communication from them and good delivery time.
2024年12月20日
自発的なレビュー
ShopBetter™ からの回答
Hello Joolie
Thank you so much for your review of our little webshop. Glad to hear everything went according to plan and you being happy with the quality of the product as well.
Hope to see you again.
/Peter Larsen
Customer Service Manager
ShopBetter™ からの回答
Hej Sandra.
Mange tak for din bedømmelse af vores lille webshop - den er vi meget glade for.
Godt nytår til dig. :)
/Peter Larsen
Customer Service Manager
Køb aldrig her
Købte et dyrt armbånd, stod det var 22cm i omkreds til dame, fik det hjem og så er det kun 17cm så det kan passe et barn, ville have penge tilbage. Men det kunne jeg ikke da man kun har 48timer til at klage, de var så 1 dag om at svare hvor de ville have billede af følgeseddel (som ikke var i kassen) billede af problemet osv, det fik de, og svarede så 2dage senere at fristen var udløbet.
Jeg køber aldrig her igen og anbefaler at ingen andre gør det for de vil også blive snydt
Og ja det var en julegave der gik i vasken og jeg har mistet over 600kr
🤬🤬🤬
2024年12月7日
自発的なレビュー
ShopBetter™ からの回答
Opdatering 30.01.2025
Hej Thomas
Jeg kan nu se, at du har fået returneret det forkerte produkt, og at de refundering derfor er blevet godkendt i vores ende ligeledes.
Håber alt er som det skal være nu, og glæder os til at se dig igen i fremtiden.
God dag til dig.
/Peter Larsen
Customer Service Manager
------------------------------------------------------
Hej Thomas.
Jeg kan se fra vores kundeservice, at du har modtaget din returlabel og at denne er på vej tilbage til vores lager. Således vil refunderingen ske på din ordre, så snart den er modtaget i vores ende.
Vi skal selvfølgelig beklage den langsomme process, som desværre blev forlænget af, at vores lager ikke kunne se, at der var forkert beskrivelse på netop denne vare, hvor de således tog for lang tid om at undersøge og vende tilbage, grundet travlhed.
Dette beklager vi som sagt.
Sig endelig til, hvis der skulle være yderligere, ellers håber vi at se dig igen i fremtiden, til trods for forkert beskrivelse på produktet der blev sendt.
God dag til dig.
/Peter Larsen
Customer Service Manager
I havde den vare jeg søgte
I havde den vare jeg søgte, og leveret på tidspunktet som lovet
2024年12月7日
ShopBetter™ からの回答
Hej Brita.
Det er dejligt og mange tak for din bedømmelse af vores lille webshop - den er vi meget glade for.
Glædelig jul til dig.
/Peter Larsen
Customer Service Manager
Ikke meget at kommentere
Ikke meget at kommentere - fin handel og fine varer til ok pris - og leveret til døren - flex leveret og sat på aftalt sted - perfekt ;-)
2024年12月14日
ShopBetter™ からの回答
Hej Jan.
Mange tak for din bedømmelse af vores webshop - den er vi yderst glade for, specielt de fine henvisninger til, at selv flexleveringen fungerede som den skulle. ;)
Glædelig jul til dig.
/Peter Larsen
Customer Service Manager
Bondefangeri
Uden jeg har opdaget det, så har jeg tegnet et medlemsskab som koster 99/md. for at opnå en pris hvor der står en rabatkode på deres hjemmeside, og hvis man så benytter denne kode, så opretter du samtidig et medlemsskab og der kommer en opkrævning uden varsel.
2024年12月4日
自発的なレビュー
ShopBetter™ からの回答
Hej Claus.
Tak for din bedømmelse af vores lille webshop.
ShopBetter.dk er en loyalitetsklub, hvor man kan vælge at købe direkte, eller blive betalende medlem og få op til 15% rabat på alle varer.
Information om medlemskaber, rabatter mv., står beskrevet tydeligt på forsiden, sidehovede, sidefod, kategorisiderne, produktsiderne, kurven, kassen og diverse popups du får på vejen. Ligeledes står også, tydeligt beskrevet i de mange emails, som du har modtaget, ved den ordre du har placeret d. 29/11.
Her valgte du aktivt at benytte dig af tilbuddet for gratis medlemskab for 5 dage, hvor den ekstra rabat og betingelserne hertil, igen stod tydeligt beskrevet.
Du kan frit afmelde dit medlemskab, nemt og bekvemt, igennem vores helpcenter, direkte på din profilside eller simpelt sagt ved at kontakte supporten - vi har dog aldrig hørt fra dig ang. dette.
Vi håber at du er glad for din ordre, med den ekstra rabat, og glæder os til at se dig igen.
/Peter Larsen
Customer Service Manager
Tangerer bedrageri
Tangerer bedrageri. Billige priser, men kun hvis du tegner “medlemsskab” som derefter er næsten umuligt at opsige.
Opdatering: shopbetter.dk forsøger at fastholde deres kunder i en abonnementsordning der er voldsomt besværlig at opsige:
- Kan ikke opsiges de første 24 timer
- Kræver svar på samme spørgsmål 4-5 gange.
- Hvad gang gemmes svarmuligheden så der skal scrolles for at se det.
- Hver gang bruges der farver til at forvirre.
- Når det endeligt lykkes får man tilsendt “link til afmelding”. Her bliver man tilbudt nye køb.
- Kun ved nærmere eftersyn ser man i svag kontrastfarve (modsat den røde ved alle tidligere tilsvarende spørgsmål) at man igen skal bekræfte udmelding.
- Har fjernet mit punkt vedr. kr. 500+ i fragtpris da jeg ikke gennemførte handlen bl.a. p.gr.a. fragtprisen.
2024年11月30日
自発的なレビュー
ShopBetter™ からの回答
Hej "Peter".
Kan desværre ikke se, at du skulle have handlet hos os før, hvorfor vi undrer os over denne bedømmelse af vores webshop.
Du kan både handle direkte som gæst, ligesom du kan opgradere for et (på tidspunktet du skriver denne bedømmelse); ualmindeligt billigt medlemskab af 4 kr, 9 kr eller 14 kr. Uanset om du er betalende medlem, basis eller blot gæst, så er der bestemt intet der er besværligt eller "tangerende bedrageri" ; da der tydeligt findes utallige links på alle vores sider, support artikler og guides, samt kontakt muligheder i form af både email, supportcenter, telefon og sågar LiveChat.
Fragtpriserne er baseret på produktets vægt og størrelse, samt om det bliver sendt fra et af vores fjernlagre. Al denne information står klart og tydeligt beskrevet på produktsiderne, ligesom du ligeledes får en fuld liste over mulighederne for levering, samt priserne tilknyttet, så snart du rammer siden for leveringsdetaljer.
Yderligere står der også klart og tydeligt oplyst, om produktet kan sendes gratis til din adresse eller ej, uanset om du er gæst, basis eller betalende medlem.
Vi glæder os til at høre fra dig og indtil da, må du have den dejligste dag.
/Peter Larsen
Customer Service Manager
Det var nemt og hurtigt
Det var nemt og hurtigt. Nu venter vi bare spændt på at pakken kommer,
2024年11月28日
自発的なレビュー
ShopBetter™ からの回答
Hej Helene.
Mange tak for din dejlige bedømmelse af vores lille webshop - glad for at alt gik som det skulle. Sig endelig til, hvis du har spørgsmål ellers ; vi sidder klar på supporten nærmest 24/7. ;)
Ellers rigtig god dag til dig.
/Peter Larsen
Customer Service Manager
Brug af fortrydelsesret
Jeg købte en julegave , som jeg fortryd og skrev en mail om hvordan jeg kunne gøre brug om min fortrydelsesret?
For at være sikker på at udfylde formularen korrekt
Jeg fik dette svar:
Det er desværre ikke muligt at annullere en igangværende ordre, når den allerede har forladt vores lager.
Desuden ser jeg fra din sporing, at denne ordre allerede er blevet leveret
På deres hjemmeside efter megen søgen fandt jeg vejledning og formularer til brug af fortrydelsesret
Nu venter jeg på at få mine penge retur
2024年11月19日
ShopBetter™ からの回答
Hej Lene.
Mange tak for din bedømmelse af vores lille webshop.
Vi skal da først og fremmest beklage, hvis informationen ikke er tydelig nok, på vores helpcenter. Det vil vi forsøge at tydeliggøre yderligere end hvad er både kan søges nemt i søgeformularen, samt med direkte links på forsiden af vores helpcenter, som i foden af alle vores sider.
Vi kan dog se at du fik godkendt din refundering, efter returneret ordre (med henvisning til din fortrydelsesret), 24 timer inden du skrev denne bedømmelse, så vi antager at alt er som det skal være og pengene er på vej tilbage på din konto.
Næste gang skal du være velkommen til at kontakte os, via email, telefon eller livechat, for hurtigere svar på spørgsmål du måtte have - indtil da. glæder vi os til at se dig igen.
/Peter Larsen
Customer Service Manager
Be aware
Be aware. I love how the prices look good on large electricals, example a TV but when you look closer at the import fees....well yeah, it puts the price back right up to it's original registered retail price.
I'll pass.
Edit: I did get in touch several times but no email responses.
2024年11月23日
自発的なレビュー
ShopBetter™ からの回答
Update 22.11.2024:
Thanks Chris.
Since we still can't see your information and therefore can't confirm or deny, whether you have written us prior to this review (or from where)? It is difficult for us to help you without that information.
We do also have plenty of alternatives for contacting us, such as liveChat during business hours, as well as phone services (if they are not working on the chats).
Cheers!
--------------------------------------------------------------------------------------------------------------
Hello Chris.
What a wonderful review of our little shop, and from a customer that have never even placed an order - what a treat!
So just to get this straight; you found the information about the product, the pricing, the estimated cost of import (which is listed directly on the product page) and more, and thought to yourself; "I don't like the cost and clear information, here's a bad review for you"?
We appreciate that some potential customers like yourself, have a lot of sparetime on their hands, but if you let us know directly the next time you want to complain about something like information already listed on the product page, we would perhaps be able to assist you with alternative solutions, rabat and discount or otherwise general information.
We look forward to receiving an actual order from you and if you have any questions in regards to pricing, possible import fees for certain products or even if you just want to have a friendly chat, we will be right here, waiting for your reply.
Cheers!
/Peter Larsen
Customer Service Manager
ShopBetter™ からの回答
Hej Martin.
Mange tak for din bedømmelse af vores lille webshop og de dejlige kommentarer - vi håber du fandt alt du søgte, og ellers skal du være velkommen til at besøge os igen (eventuelt som medlem, som lige nu er gratis tilmelding) ;)
Vi ønsker dig den bedste weekend.
/Peter Larsen
Customer Service Manager
Ringe kvalitet på produktet og endnu ringere kundeservice
Efter lang tids ventet kom varen endelig, hvor kvaliteten overhovedet ikke lever op til forventningen.
Vil derfor gerne benytte min 14 dages fortrydelsesret, men har aldrig modtaget en faktura for købt, til trods for at pengene er trukket, hvilket er påkrævet at vedlægge ens returforsendelse.
Kundeservice foregår kun via email, hvor jeg får et AI-genereret svar som henviser til deres returneringspolitik på hjemmesiden, hvilket jeg allerede selv havde nævnt i min henvendelse, samtidig med min udfordring i at de aldrig har fremsendt en faktura.
Man kan ikke ringe til nogen, da telefonnummeret bare stiller om til en præindtalt besked der siger de har travlt og man skal i stedet skrive.
Har vente fem dage nu på et svar jeg kan bruge til noget og en faktura for mit oprindelig køb. Hvis det her fortsætter, så er min mulighed for 14 dages fortrydelsesret opbrugt, hvilket ikke er min skyld!
2024年11月14日
自発的なレビュー
ShopBetter™ からの回答
Hej Kasper.
Tak for din bedømmelse af vores webshop.
Først og fremmest så skal vi da beklage, hvis dine emails ikke er nået frem til din indbakke. Forsøg eventuelt at godkende @shopbetter.dk som afsender til din indbakke, hvis disse ikke når frem. Desværre ikke så meget vi kan gøre på denne front.
Uanset om vores telefonservice har lidt travlt for tiden, så kan vi se at du kontaktede os fredag kl. 13:33 (via chat), ang. din manglende faktura; hvorefter du fik direkte svar pr. email med faktura tilsendt, fredag kl. 13:34 - Vi vil da mene at 1 min -svartid er udsædvanligt hurtig service-niveau.
Der er altid 14 dages returret på et salg i vores ende, som gælder fra dagen du modtager din ordre. Som henvist til via kundeservice, så skal du blot benytte din ret til dette, via beskrivelsen som henvist, og vi ser frem til at modtage din ordre retur.
Hvad angår leveringstiden på din ordre, kan vi se at denne blev forsinket grundet storme i Spanien, hvor denne vare blev sendt fra ; force majeure er desværre ikke noget vi kan gøre noget ved, men vi beklager selvfølgelig forsinkelsen.
God dag til dig.
/Peter Larsen
Customer Service Manager
Nem bestilling online
Utrolig nemt og simple købsproces - priserne er gode (billigste tilbud på dukken til min datter), og med levering inkluderet.
2024年5月14日
ShopBetter™ からの回答
Hej Mimi.
Mange tak for din bedømmelse af vores lille webshop.
Håber din datter blev glad for dukken således. :)
God dag til dig.
/Peter Larsen
Customer Service Manager
no son claros
tienen muy mala resolucion, estoy esperando que se pongan en contacto conmigo, ya que es imposible encontrar un simple telefono de atencion al cliente, para que puedan devolverme una cantidad de dinero que me han cobrado, sin yo utilizar esta web
Espero se ponga en contacto conmigo Sr Peter Larsen
2024年11月11日
自発的なレビュー
ShopBetter™ からの回答
Hola Jonathan,
Para cualquier pregunta relacionada con las finanzas o la afiliación, ponte en contacto con nuestro servicio de atención al cliente a través de support@es.shopbetter.eu o de nuestro centro de ayuda en línea:
https://support.es.shopbetter.eu/
Gracias
/Erik Mølgaard
Servicio de atención al cliente
Subscription scams!
I warn you, these are scammers. I made a purchase and paid about 7 euros for 3-day access. After 3 days, 33 euros were withdrawn from my account. It turned out to be a paid subscription, renewable every 28 days. The goods arrived damaged, I filed a complaint and placed and paid for a new order. And the delay began, people were asked to confirm the order even though it had been paid. In fact, the idea was to delay the new shipment until 28 days had passed in order to debit the subscription fee from the account. Be careful.
2024年8月11日
自発的なレビュー
ShopBetter™ からの回答
Hello "KLIENT"
Thanks for your review of our little shop.
Sadly neither we nor Trustpilot have received any information, about your user or membership information, to which we have to assume that you are not a member in our shop, and therefore fail to understand the point of your review?
We do not offer misleading signups, upgrades or otherwise ; as everything is clearly stated in terms of conditions, pricing and otherwise, when signing up anywhere on our site, incl. in the emails you receive upon a signup.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
Same goes for any orders you might have placed, where we offer a very clear refund and/or return policy, should there be anything in regards to broken / damaged orders e.g.
Feel free to contact our Customer Service directly for more help.
We look forward to hearing from you and wish you a great day.
/Peter Larsen
Customer Service Manager
Nem bestilling og problemfri levering.
2024年10月25日
ShopBetter™ からの回答
Hej Mogens.
Tak for din bedømmelse af vores lille webshop.
Rigtig god dag til dig..
/Peter Larsen
Customer Service Manager
mE HAN ESTAFADO 250€ en mi cuenta con…
mE HAN ESTAFADO 250€ en mi cuenta con una supuesta suscripcion que cancele de inmediato, me pillaron la cuenta y ahora no quieren devolver. les envio correos y solo me quieren devolver el ultimo importe. lo quiero todo LADRONES. NO VOY A PARAR HASTA ME DEVUELBAN TODO LO QUE ME ESTAFARON ¡¡¡
CUIDADO NO TE DEJES ESTAFAR DE ESTA EMPRESA CUIDADO
2024年10月1日
自発的なレビュー
ShopBetter™ からの回答
Hola "Matitina Urib"
Como claramente eres el mismo usuario falso, como 'Macrisur Arte', que está enviando spam a nuestro canal, hemos denunciado tu reseña.
/Peter Larsen
Gerente de Atención al Cliente
The worst experience I ever had with a…
The worst experience I ever had with a purchase, it took two months to have a refund and the customer service wasn’t helpful at all. I’ve been charged twice and I’ve got the refund after two months only because Klarna intervened, wasn’t my bank’s fault, the refund simply wasn’t issued.
2024年8月6日
自発的なレビュー
ShopBetter™ からの回答
Hi Fatima,
Could you please specify?
I see that our customer representative already explained back in August that you have cancelled your order before the transaction was registered with the payment provider.
As such there was nothing charged to your card and nothing to refund in the first place.
If you encountered any sort of delay in payment processing with your bank, we invite you to contact them directly on this matter.
Good day
/Erik Mølgaard
Customer Service Manager
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