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Great service once again
Great quality product at a really fantastic price. Happy customer

Excellent service speedy delivery

Brilliant service ,great prices ,can highly recommend

Gravel 6 boots are the best boots I’ve owned, very comfortable and robust.

I was happy with my new safety boots but one of the boots had a problem so I reached out to customer service and send and email with pictures, they responded fairly quick and I got a full refund, the boots were nice, they were just faulty but I'll definitely shop with caterpillar caus I know defectiveness can happen but customer service is solid.

Received as described,in good time, overall no complaints!

Quiero denunciar un fraude con el nombre de caterpillar,compré jnas botas que nunca han llegado,llevo mes y medio esperando y dice que están entregadas. Reclamo pq lo primero es que me cobran más de lo que es,pido factura que nunca llega y por último me proponen un reembolso de un 60% pq no pueden pagar más y que sea comprensiva dicen. He contactado con carterpillar en Barcelona, y me dicen que no trabajan estos productos. Me piden los datos y el link para hacerlo llegar a Estados Unidos. Me comentan que seguro es una estafa y lo pondrán en conocimiento de la empresa. Y ahora que? No se ni por donde empezar... como puede ser que se anuncien tan fácilmente estos chorizos

Goods as expected and always up to date with offers. One thing that could be changed is the offer of Free P&P as advertised then you find out it is only UK postal addresses - not indicated on the offer.

Comfortable and true to size, excellent coat

Quick and easy fast delivery

Bought a pair of boots which were very comfortable and had great grip. But the soles have disintegrated after 12 months, letting in water. The boots have not had a hard life - no hiking, no building site, no walking to work. They've barely seen any action at all - I work in IT, so a typical work day seems me walking around on carpet in the office. They're barely even worn in - so when the soles failed, I contacted customer service via the web chat service.

Customer service got back to me. "Miguel" from customer service assured me they stand by their quality products, and then asked for a load of photos which I duly provided. I never heard from "Miguel" again despite several emails asking whether the pics had been received. I tried contacting someone else through the web chat service. Wouldn't you know it, "Miguel" got in touch and assured me they stand by their quality products and asked for a load of photos. Clearly this is some sort of stock response - I doubt "Miguel" is even a real person. I replied (again), but don't expect to hear anything back (again).

So they offer an opportunity to contact customer service, but apparently have no interest in what their customers say.

I've been a CAT customer for 20+ years, but am bitterly disappointed in the quality of their new products, and the quality of their customer service. I now have to resort to a credit card charge back to see if I can get any redress. It's not acceptable that the soles of a pair of supposedly good quality boots can wear out in 12 months of light use.

Extremly fast delivery, great quality... I couldn't ask for more! Thank you!!

Footwear that fits well and functions perfectly is rare indeed.
My purchase for work with 12 hour days is a godsend. Comfortable, dry great fit and good looking what could be better?

slow to refund returned items and reply to emails. boots are in my opinion and experience overpriced and poor quality
bought a pair of Mae boots from a different seller which had a fault in the lining of the boot making it unwearable - reviews on website reported same fault
Assumed because they were cheap they were seconds
Ordered same boots from Cat themselves - same fault
still no refund - despite goods being received back by merchant and emails explaining such

still no refund (and no response) despite emails to management and customer service

Professional, rapid response to the problem. Satisfactory solution offered pronto.
Well done Caterpillar, love you and your products.

the page was failing to pick my shipping address which was different to my billing address. it was mixing everything up

Good product and service at a good price.

Quality products .
Sensibly priced .
Prompt delivery .

I've always collected caterpillar things. Just love the brand and quality is excellent at reasonable prices 😎👍