It seems okay.I've been using it for about six sections.I realise I'm a little bit wetter than I use to be apart from that.I haven't really noticed any difference .. i didn't have any problem with uri... もっと見る
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レビュアーのコメントを見てみましょう
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... もっと見る
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I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... もっと見る
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Wrong brushes delivered on a Friday. Returns to be notified within 48hrs. No response from all phone numbers on Official website except one which when dialled on a Monday stated that they were on holi... もっと見る
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企業情報
当該企業による記述
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
連絡先
Galileistraat 17, 3029AL, Rotterdam, オランダ
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
ほぼ満足
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It seems okay.I've been using it for…
It seems okay.I've been using it for about six sections.I realise I'm a little bit wetter than I use to be apart from that.I haven't really noticed any difference .. i didn't have any problem with urine leakage
2026年5月13日
Silk'n からの回答
Dear Jennifer,
Thank you for sharing your experience — it’s really appreciated.
Everyone’s body responds differently, and sometimes results can take a bit longer to become more noticeable.
It’s also encouraging that you haven’t experienced any unwanted issues while using it.
Your feedback is very helpful for others, and we truly appreciate you giving it a try and sharing your honest thoughts.
Silk’n Team
Silk'n からの回答
Dear Cathrine,
Thank you very much for your kind feedback.
We are delighted to hear that you are satisfied with the mask and that our service and information met your expectations. Your positive comments mean a lot to us.
If you have any questions or need further assistance in the future, please feel free to reach out — we are always happy to help.
Kind regards,
The Silk'n Team
Fast delivery and great item.
Fast delivery and great item.
7.50 delivery costs though is far too much but needed the diffuser so paid for it
2026年5月7日
Silk'n からの回答
Dear Andrea,
Thank you very much for your feedback.
We’re pleased to hear that you are happy with the product and that your order arrived quickly. We also appreciate your honest comment regarding the delivery costs. We understand your concern and will take this into account as we continuously work to improve our service.
Thank you again for your purchase and for sharing your experience with us.
Kind regards,
The Silk'n Team
been communicating for return and no…
been communicating for return and no one get back at me. return it only cos my replacement of silk from other seller at the end came and for this reason
2026年5月6日
Silk'n からの回答
Dear Venus,
Thank you very much for contacting us.
We would like to inform you that the label we provided is the correct return label to use when sending your product back to us.
Please pack the item securely in its original box and attach the return label clearly on the outside of the package. Once it is ready, simply take the parcel to your nearest DPD drop-off location and hand it over.
As soon as we receive your package, we will proceed with your refund.
Thank you for your understanding. Should you have any further questions, please do not hesitate to contact us.
Kind regards,
The Silk;n Team
Birthday present for my daughter
Birthday present for my daughter. Very pleased with it and found it to be effective
2026年5月7日
Silk'n からの回答
Dear Colin,
Thank you very much for your kind feedback.
We’re delighted to hear that the product made a great birthday present for your daughter and that you are pleased with its effectiveness. It’s always wonderful to know our products bring satisfaction and make special occasions even more enjoyable.
If you have any questions or need assistance in the future, please feel free to contact us.
Kind regards,
The Silk'n Team
The transaction was seamless and the…
The transaction was seamless and the product is great. I would recommend anybody to purchase from this company they were fantastic from start to finish.
2026年5月1日
Silk'n からの回答
Dear Norman,
Thank you very much for your wonderful feedback.
We’re delighted to hear that your experience was seamless from start to finish and that you are happy with the product. Your kind words and recommendation truly mean a lot to us.
It’s always our goal to provide excellent service, and we’re thrilled that we could meet your expectations. If you ever need assistance in the future, please don’t hesitate to reach out.
Kind regards,
The Silk;n Team
Great price & fast delivery
2026年4月6日
Silk'n からの回答
Dear,
Thank you for your kind feedback! We're glad you’re happy with the price and fast delivery.
Kind regards,
The Silk'n Team
Silk'n からの回答
Dear Louise,
Thank you very much for your feedback.
We’re glad to hear you’re satisfied with the product and your purchase. We also truly appreciate your honest comment regarding the postage costs, and we understand your concern. Your feedback helps us improve our service.
Thank you again for sharing your experience, and we hope to assist you again in the future.
Kind regards,
The Silk'n Team
Silk'n からの回答
Dear,
Thank you for your kind feedback! We’re delighted to hear that your order arrived quickly and that everything went smoothly.
Kind regards,
The Silk'n Team
I’ve been asking for a return label for…
I’ve been asking for a return label for 8 days and haven’t yet had a response. The fact you can’t get a return label on the website is bizarre. You must email and then get no response
2026年3月27日
Silk'n からの回答
Dear Jade,
Thank you for contacting us.
We sincerely apologize for the long wait for a response and appreciate your patience.
Please rest assured that we will accept the return of your product and, of course, issue a full refund.
At the moment, we are unfortunately unable to provide you with a return label, as we are still waiting for DPD to supply it to us. We are actively working on this and kindly ask for a bit more patience. As soon as the return label is available, we will send it to you immediately.
In the meantime, please don’t worry about any return deadlines—these will not expire, as the responsibility lies with us.
Thank you very much for your understanding. Should you have any questions in the meantime, please feel free to contact us at any time.
Warm regards,
The Silk'n Team
Silk'n からの回答
Dear Keven,
Thank you for your kind feedback!
We’re delighted to hear that everything went smoothly.
Kind regards,
The Silk'n Team
Silk'n からの回答
Dear Jeff,
Thank you very much for your kind feedback!
We’re delighted to hear that you experienced excellent service and received your order so quickly. We truly appreciate your support.
Kind regards,
The Silk'n Team
Put 3 Stars as only just started using…
Put 3 Stars as only just started using it so cannot give a honest review but item looks good comes a red heart shape pouch let’s see if it works let you know in the next couple of months if there’s a difference.
2026年2月26日
The order arrived quickly
2026年3月1日
Great product, good Company to deal with
I was reluctant to spend so much on a hairdryer but so pleased that I did. The product is everything I had hoped for and the Company were great to deal with.
2026年2月17日
Easy to order
Easy to order, quick delivery.
My wife loves the product and buying direct was the only option available at the time.
Only negatives are the cost of the replacement brushes and postage was expensive as well
2026年1月31日
When I ordered I messed up and sent a…
When I ordered I messed up and sent a flurry of emails, which meant the order was cancelled but the discount had ended. The customer service guy was lovely and found my order and reinstated it with the discount. Great service!
2026年1月30日
Fab company and product
Fast delivery and great customer service, they replied to email very quickly.
The light mask with neck attachment is amazing, have been using for a week now and the lines around my mouth have reduced and my skin looks brighter.
2026年1月27日
Fast and efficient service
Fast and efficient service. Shipping costs quite high however and would benefit from being adjusted to more reasonable levels. Slower / lower cost shipping options would be welcome.
2026年1月22日
Bought two heads for the sonic you used…
Bought two heads for the sonic you used twice and snapped in half I’m really annoyed as they aren’t cheap and getting less impressed with the quality
2026年1月20日
Silk'n からの回答
Dear Zoe,
Thank you for contacting us, and we truly appreciate your feedback.
We are very sorry to hear that you had an unpleasant experience with our products. This is certainly not the level of quality or service we aim to provide, and we want to do everything we can to meet your expectations.
To assist you further, we would like to inform you that we will reach out to you directly to find the best possible solution for your situation.
We wish you a pleasant day and send our best regards.
The Silk'n Team
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