It seems okay.I've been using it for about six sections.I realise I'm a little bit wetter than I use to be apart from that.I haven't really noticed any difference .. i didn't have any problem with uri... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... もっと見る
企業が回答しました
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... もっと見る
企業が回答しました
Wrong brushes delivered on a Friday. Returns to be notified within 48hrs. No response from all phone numbers on Official website except one which when dialled on a Monday stated that they were on holi... もっと見る
企業が回答しました
企業情報
当該企業による記述
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
連絡先
Galileistraat 17, 3029AL, Rotterdam, オランダ
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
ほぼ満足
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
paid over seven pounds for next day…
paid over seven pounds for next day delivery know it was xmas holidays but took ages
2025年12月31日
Silk'n からの回答
Dear George,
Thank you for reaching out to us and sharing your honest feedback. We truly appreciate it.
Our priority is always to ensure our customers are satisfied. However, we kindly ask for your understanding regarding the recent delay. Due to the holiday period last week, many companies, including our delivery partners, had limited operations. Combined with the weekend, this unfortunately impacted delivery timelines.
We sincerely appreciate your patience and continued trust in our products.
Wishing you a wonderful day ahead!
Kind regards,
Silk'n
Bad customer service
Bad customer service. Allowed the payment to go through knowing they have no stock, been over a week and still no refund issues to my bank, will never shop here again.
2025年12月16日
Silk'n からの回答
Dear Adele,
Thank you for contacting us.
We wanted to let you know that all the necessary information has been forwarded to our finance department. Please note that, due to the holiday season, processing times may be slightly longer than usual.
We kindly ask for your patience, and you can expect the refund to appear in your account within the coming days.
Thank you for your understanding, and we wish you a wonderful day!
Best regards,
The Silk'n Team
Great Customer Service
I was very worried that my order would not arrive in time. After talking to one of the staff in customer services, he reassured me that the item should be with me before Christmas. It arrived today. Thank you Silk’n.
Brilliant service!
2025年12月16日
I ordered on the 16th with next day…
I ordered on the 16th with next day delivery. It didn’t arrive until the 23rd. I also found it suspicious that it managed to arrive after sending an email to customer service. Not great service at all.
2025年12月16日
Silk'n からの回答
Dear Karl,
Thank you for sharing your feedback – we truly appreciate your trust in us.
Please note that this item has been in very high demand, and we’ve worked hard to ensure timely delivery for all our customers. While it may have seemed that the product was shipped only after you contacted us, it was already on its way prior to that. During the busy days leading up to Christmas, delivery times can sometimes be longer than usual.
Delivering orders on time is one of our top priorities because we understand how important this is to our customers. We’re happy to hear that you received your order on time, and we will continue working to improve our service in the future.
Thank you for your understanding and support.
Best regards,
The Silkn Team
Beware of postage cost
So iam very annoyed about the cost of delivery..2 small.toothbrush replacement heads and cost almost £8 arrived in a huge cardboard package ,honestly ridiculous and not justified.
2025年11月29日
fast delivery.
2025年11月13日
Silk'n からの回答
Dear Stephen.
Thank you very much for your review.
We greatly appreciate your feedback.
Sincerely,
The Silk'n Team
Silk'n からの回答
Dear Gail,
Thank you very much for your review.
We greatly appreciate your feedback.
We wish you the best of luck and all the best.
Sincerely,
The Silk'n Team
The blue light keeps flashing
The blue light keeps flashing . Only had it a week . We are waiting to hear from yourselves .I am sure it will be sorted
2025年10月8日
Silk'n からの回答
Dear Liza,
Thank you for your review.
We are sorry to hear about your experience and we would like to get in contact with you.
Please contact us via our email: customercareuk@silkn.eu
We look forward to your response, and wish you a pleasant day.
Kind regards,
The Silk'n team
Fijn en comfortabel in gebruik LED gezichtsmasker
Ik gebruik hem al bijna 3 weken en zie merkbare verschil. Mijn gezicht ziet er stralender uit. Vooral onder de ogen. Pigment vlek is tinter lichter. Handig in gebruik. Was er meteen weg van.
2025年9月17日
自発的なレビュー
Silk'n からの回答
Beste Gina,
Hartelijk dank voor uw beoordeling.
We stellen uw feedback zeer op prijs.
Wij wensen u veel succes en het allerbeste toe.
Met vriendelijke groet,
Het Silk'n-team
So far I’ve only used it twice but with…
So far I’ve only used it twice but with no ill effects and my skin does feel better.
2025年9月9日
Silk'n からの回答
Dear Mabel,
Thank you very much for your review.
We greatly appreciate your feedback.
We wish you the best of luck and all the best.
Sincerely,
The Silk'n Team
A Positive Experience from Start to Finish
My experience with Silk’n has been excellent. The delivery was fast, everything arrived safely and well packaged, and the whole shopping process felt smooth and professional.
I really appreciate the clear instructions included with the device, and the helpful guides and tutorial videos on their website make it easy to get started. Customer service and communication have also been great, I even received an email with instructions in advance, which shows real attention to detail.
Overall, Silk’n has given me a lot of confidence in their service, and I would definitely recommend them and order again in the future.
2025年9月12日
自発的なレビュー
Silk'n からの回答
Dear Wan,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Silk'n, great service with detailed instructions!
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices easy to use even if you're new to LED therapy. What I liked most was how well they explain everything - they include detailed guides and their website has useful tutorial videos.
2025年9月12日
自発的なレビュー
Silk'n からの回答
Dear Joey,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and the product. We wish you much success while using the same.
Best regards,
The Silk'n Team
Goeie service en ervaring
Goeie service en ervaring. Product kwam mooi, netjes en snel aan!
2025年8月28日
自発的なレビュー
Silk'n からの回答
Beste Sharona,
Hartelijk dank voor uw beoordeling.
We stellen uw feedback zeer op prijs.
Wij wensen u veel succes en het allerbeste toe.
Met vriendelijke groet,
Het Silk'n-team
Fast delivery and reliable service
My experience with Silk’n has been very positive. The delivery was fast, and everything arrived in good condition, although the product packaging was slightly dented. The communication and overall process were smooth and professional. I would definitely recommend Silk’n and look forward to trying more of their products.
2025年9月11日
自発的なレビュー
Silk'n からの回答
Dear Daya,
Thank you for your 4 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
The service from Silk’n has been…
The service from Silk’n has been excellent – my order arrived quickly and was very well packaged. I really appreciate the smooth shopping experience and the professional way the company handles everything. It gives me a lot of confidence to order from Silk’n again in the future.
2025年9月8日
自発的なレビュー
Silk'n からの回答
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Extraordinarily bad
Extraordinarily bad. I ordered 2 Toothbrush heads on 3rd September. I have been a customer for over 4 years and have ordered toothbrush heads a number of times beforewith no problem but this time they did not get delivered as expected. When I enquired about the delivery I was told they had been delivered on the 4th September the next day and was shown a photograph to prove this. The photograph was not of my front door and now I am just getting ignored. I have sent emails but just keep getting told they will get back to me in 2 days. I have searched to find if there is any way of getting hold of the replacement heads but this seems to be the only way. Considering how much this toothbrush cost in the first place I am saddened that this is how this company treats its customers.
2025年8月31日
Silk'n からの回答
Dear Marion,
Thank you for reaching out to us.
We’re truly sorry to hear about the inconvenience you've experienced. According to the information provided by the delivery service, your order was marked as delivered to the address on file.
However, since you’ve indicated that this is not the case, please rest assured that we will do everything possible to investigate and resolve the matter promptly and to our mutual satisfaction.
We will follow up with you directly via your email address to keep you informed of the next steps.
Thank you for your patience and understanding. Wishing you a pleasant day.
Kind regards,
The Silk’n Team
Great service and super fast delivery
Great service and super fast delivery. I have been using both their hair products and LED products for a while now and I am always happy with the quality.
2025年9月11日
自発的なレビュー
Silk'n からの回答
Dear Astrid,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Possitive about service and communication from Silk'n
Service and communication from Silk'n was good. I received an email with instructions well in advance and the device was well packaged and shipped with care.
2025年9月10日
自発的なレビュー
Silk'n からの回答
Dear Radha,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。