Silver Fox レビュー 

Silver Fox からの回答

2023年11月29日

Hi Bryan,

Thank you for the review.

I have passed your kind feedback on to the support team. The support side of label printers often flies under the radar when people consider which labelling solution they wish to purchase.

Our free-of-charge support and training saves engineers thousands of hours a year on projects, and it's a part of the service. The support team do a great job helping projects stay on track.

All the best,
Henry
--

support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27

Silver Fox からの回答

2023年11月29日

Hi Michael,

Thank you for the kind feedback.

The speed at which we get our orders out the door and to the customer is something we really take pride in. It helps that everything is manufactured in-house here in the UK.

If you have any questions, please get in touch with sales@silverfox.co.uk

Thanks!

Henry

Silver Fox からの回答

2023年11月20日

Hi Louise,

Thank you for your kind words. We are happy to support you.

As everything is manufactured in-house here in the UK, the same place as our Head Office, we can offer exceptionally short lead times to all customers without forgoing quality.

If you have any questions or would like to book some free-of-charge support or training, please contact support@silverfox.co.uk

Thanks,

Henry

Silver Fox からの回答

2023年11月20日

Hi,

Thanks for your kind review.

Miro is a fantastic team member and very knowledgeable. In fact, in the new year, he will celebrate his 10-year anniversary at Silver Fox. I have passed your review on to him.

If you have any further queries on the solution, feel free to contact the support team at support@silverfox.co.uk

All the best,

Henry

Silver Fox からの回答

2023年10月30日

Hi Stéphane.

Thank you for your feedback.

We are always trying to improve the experience of our users. I believe a team member has already contacted you to ask for more information on how we can improve the above aspects of our solution and how to help make your future experiences work more smoothly.

We thank you for your ongoing support and encourage you to get in touch with the team to use the free-of-charge support and training to make sure you are getting the most out of your investment.

Thanks,
Henry

Silver Fox からの回答

2023年10月19日

Hi Matthew.

Thank you very much for your review. Niki is a fantastic member of the team, and you're not alone in singing her praises. She embodies the care that the sales team has for all of our partners.

Remember, if you're using the Labacus Innovator® software, you get unlimited free-of-chare training to ensure you get the most out of your investment.

Sometimes 10 minutes of training can save you hours in the long run.

You can book it in by contacting support@silverfox.co.uk

Kind Regards,
Henry

Silver Fox からの回答

2023年10月13日

Hi James,

Thank you for your review. We are sorry you haven't had a 5-star experience from Silver Fox.

It sounds like you have a great solution with your Excel process, but I wanted to provide further context to some of the things you have highlighted in your review:

- I believe you utilise the Belden Labelflex solution. The software is a one-time cost, starting at just £120. With this software, you receive all the predesigned templates of the labels we produce and free-of-charge support and training to maximise your investment. Perhaps more importantly, in your case, free-of-charge feature updates. If you purchase the software today, when you start it back up again in ten years, you will have the most up-to-date version, with the most up-to-date labelling technologies, at no extra software development cost. In this sense, even the lowest investment is future-proof.

- I am unclear on what you mean by Excel providing more automation; as we develop the software in-house, we always look to improve our offering to our partners. If you are available, scheduling a quick call between our support team and you would be great so they can gather your feedback and improve the solution. This improvement, if made, would then be rolled out free-of-charge

- Naturally, the cost of the labels will be slightly higher than other labelling companies. The price of the labels includes the free-of-charge support, training, feature updates, etc. that I have mentioned previously. Many of our partners do not wish to have an out-of-date solution when it comes to printing or, worse, not be able to properly use the solution when they are pinched for a time at the end of the project. This is where the free-of-charge support comes in to help partners hit tight deadlines and ensure labelling does not derail a whole project. If you have purchased the labels through a BELDEN distributor, please share the details with sales@silverfox.co.uk so they can review whether the price you have been charged is suitable.

I will pass your feedback on to the support team, and hopefully, we can action that automation point for you and turn this into a 5-star review in the future.

Warm wishes,
Henry

Silver Fox からの回答

2023年10月18日 に更新

Hi.

Thanks for your kind words and review. It's much appreciated. Silver Fox works hard to work with customers and distributors alike. To make sure that they have everything they need to use the solution.

Included with the Fox-in-a-Box® is:
- FOC training
- FOC support
- FOC feature updates

These unique aspects of the service we provide are what sets Silver Fox apart.

Thanks,
Henry

Silver Fox からの回答

2023年10月18日

Hi Shyam

Thanks for your kind words and review. It's much appreciated. Silver Fox works hard to work with customers and distributors alike. To make sure that they have everything they need to use the solution.

Included with the Fox-in-a-Box® is:
- FOC training
- FOC support
- FOC feature updates

These unique aspects of the service we provide are what sets Silver Fox apart.

Thanks,
Henry

Silver Fox からの回答

2023年10月13日

Hi Mark,

Thank you for your kind words. We work hard to continuously provide our partners with the highest level of service and product.

The Fox-in-a-Box® contains free-of-charge feature updates to future-proof your investment and free-of-charge training and support. If you have any questions on how to get the most out of your investment or would like to book a training session with the team, please contact:

support@silverfox.co.uk

Kind Regards,
Henry

Silver Fox からの回答

2023年9月28日

Hi Jack,

Service is one of our core values at Silver Fox, and we're glad this shone through in this instance. We work hard to put the customer's projects and requirements first.

Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling

Kind Regards,
Henry

Silver Fox からの回答

2023年9月28日

Hi Scott,

We are here to answer any questions you may have. Your projects have enough moving pieces to have challenges when it comes to the labelling stage, which is the last thing we want. We're glad we were able to support you.

Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling

Kind Regards,
Henry

Silver Fox からの回答

2023年9月28日

Hi Gregory,

The Silver Fox sales teams are experts in labelling, and having been in operation for 45 years, there are not many labelling challenges we haven't collectively solved. Thank you for your feedback, and we look forward to supporting you more in the future.

Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling

Kind Regards,
Henry

Silver Fox からの回答

2023年9月28日

Hi Robin,

Thank you for your kind words and feedback. We work hard to make sure our products are of the highest quality; it helps that we manufacture everything in-house.

Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling

Kind Regards,
Henry

Silver Fox からの回答

2023年9月28日

Hi Graham. I hope you are well. Thank you for the feedback; it is always welcome and helps us improve.

The white border around the labels printed on a colour laser printer is intentionally there to avoid any bleed between labels next to each other if those labels happen to be different colours. e.g. a blue next to a green.

I understand from speaking to the salesperson who serviced your pre-print order that all of your labels were green, so I can understand your frustration with the white outer band. But the white borders are there for a good reason and have minimal impact on the colour coding of the label. Your salesperson also mentioned that he did share pictures of the white band with you to confirm it was suitable before finalising the job.

We apologise for you not being willing to invest in the software to print the labels yourself. For your reference, this is currently a one-time fee of £231.00 + VAT, which includes:

- FOC remote training to get you up and running as soon as possible
- FOC remote support to ensure your projects do not stall at any labelling stage
- Most notably, FOC feature updates, which means after the one-time fee, in 5 years, you will have the most up-to-date version at no extra cost.

Finally, should you not be willing to invest in the software, you also have the option to download the free trial, in which you receive nine separate, non-consecutive days of trial to conduct your printing.

You can see that here - https://silverfox.co.uk/products/labacus-innovator-professional-thermal-laser?variant=45297769775394

We hope to change your 4-star to a 5-star in the future.

Warm regards,

Henry