Sims Tropical Fish Ltd レビュー 

I don't understand the bad reviews, my fish were delivered on time and packaged really well with heat packs that were still warm, the correct fish were sent alive, healthy and a better size than I was expecting.

this is a dreadful company not interested in customer
service
bought 2xdiscus both turned up ill, dirty water sadly died refused to exchange or refund.£140.
they should be closed down, cruel to fish.
not contactable by phone
if you want healthy fish go to tropco 10,01,25

Ordered an axolotl which unfortunately passed away in transit. Couldn’t fault Sims who turned it around incredibly quickly despite the transport deadline passing before Christmas. Very grateful and went above and beyond. Thank you. Would highly recommend.

SIM TROPICAL ARE BUNCH THIEVES THEY OWE ME MY MONEY BACK AND THEY HAVE NOT REFUNDED, BUNCH OF TOSSERS, DONT BUY FISH OF THESE GUYS, YOU WILL ONLY GET SICK FISH IF THEM, AND THEY WILL ALL BE DEAD, THEY SEND FISH IN DIRTY WATER, THAT MAKE S FISH SICK IN TRANSPORT,

YOU NOTICE THEY DO NOT REPLY TO MY REVIEW BECAUSE THEY ARE GUILTY OF IT, CROOKS. THIEVES THEY ARE.

They just can’t be trusted I’ve ordered a few fish from them asking to supply male only, told me all there fish are male turns out sent all female, I hate people who lie I will never order from them again

Great fish, staff knew a lot and were helpful and answered all of my questions. Would definitely order from here again and recommend them.

I couldn’t decide what colour shrimp to have in my khuli loach tank I was able to get a mix of all different colours and all have settled in well. One looks like it might have babies.

Nice fish, arrived quickly. Better than fish shop, would recommend!!! Thank you!

Ordered a few fish, very quick turn around and fish were wonderful!

I’ve ordered twice from them. The fish have always been healthy but both times I ordered they didn’t send the exact fish I ordered. First time I ordered two ryukin and they sent me fantails. The next time I ordered they sent me an albino bristle nose pleco after I ordered a lemon blue eye bristle nose. I can’t fault the health of the fish but they weren’t quite what I wanted.

i ordered a pipefish through ebay. bought 2 more and a small cichlid from the website to add to the order. on the delivery day: no fish or msgs. no reply to my msgs. was finally told the courier had messed up and would deliver a day late. not great as delicate species, so msged back. no reply. box arrived the next day. tracking showed they'd lied about the day they'd posted. box contained none of the fish i ordered, and one sick little cichlid of a type i didn't order. he's now taking up a tank space, so i can't buy the right species from somewhere else. he did recover with medication. no replies to my msg's or requests for a refund. another box arrived the next wk, with no msg to check i'd be in, or let me know another box had been sent. contained twice the number of pipefish i bought, including one of another species, and they did look healthy and well fed. also contained another cichlid i hadn't bought, don't have space for, and am having to drive 1.5 hours to take to a home i found for him. i still don't have the cichlid i bought, and don't get replies to messages, including one about what parasite treatments the pipefish had, so i don't worm them unnecessarily. replying to msg's and offering refunds/ future purchases/ a wait to get the right fish would have solved most of the issues. The two big problems are that substitute fish are sent without asking, and msg's aren't replied to. other places sometimes have trouble getting the right fish, or there's a delay, but they communicate so it's no problem. i really don't understand why sim's doesn't do this.

Getting little late but very supportive and good quality and healthy fish, well packed. value for money. Highly recommend. Thank you....

Very poor. I ordered quite a few fish of which only 2 was what I ordered. Now waiting to see what they are going to do to rectify this. I also now have fish I didn’t want! This will not be going away had enough of there poor service, been bitten before and gave them the benefit but not this time. Fishes way too expensive to let it go again
12/10/2024 still waiting for them to reply

ordered a super jelly head oranda goldfish and was sent out a different fish entirely and colour!
quality of the water and fish are terrible and im now stuck with fish i didnt order.
sims tropical fish is the supplier to other companies
reading many reviews seems like they send out any fish they deem fit.

its les than one star. they sent me the wrong fish the first time and now they tried to do it again so there wont be a third time. it took ages to get my money back too. im very suspicious about what fish they do actually have. all show and no go.

Can't be bothered to write much as he couldn't be bothered to write anything
Had this problem before with these, once bitten twice shy, there will be no 3rd
Have always found TropCo to be helpful and very punctual, would use as a better option

Wanted to buy £150-£200 worth of fish from Sims, but they do not bother to respond to (multiple) queries sent via email or their website about the fish and their species, parameters etc - so no sale and will not consider in future (already used another company who value custom).

Small issue with an incorrect fish sent first time around, seemed to be a genuine error and was quickly resolved. I did receive the correct fish roughly a week after the initial delivery along with a follow up call to check everything was ok. Fish were well packaged, heat packs still warm and accurate tracking Information was provided.

Will use again in the future because the issue was resolved and they seem to genuinely care that the customer is satisfied

Ordered 4 corydoras Robineae what arrived was 4 corydoras lessex totally wrong.
Phoned sims was told they would contact me with a delivery date .
Received phone call from sims 10/09/25 it appears their is a new gentlemen running sims Very apologetic about the issue and has promised to send correct fish .
Left me feeling confident in their customer service .Will update if or when I receive correct fish
Replacements received well done simms.