Singer Machines Ltd ロゎ
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Singer Machines Ltd レビュヌ 

324
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TrustScore 5段階評䟡の4.5

4.5

ミシン販売店
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5぀星のうち5の評䟡

The information provided about each model of machine was very helpful to me when I was deciding what to buy. The ordering process is very straightforward, and the machine was delivered the next day... もっず芋る

5぀星のうち5の評䟡

I particularly like that you use PayPal. I really do not like putting my bank card details out there into the blue younder. Therefore using PayPal is my preferred method of payment. Because I saw y... もっず芋る

5぀星のうち5の評䟡

I left a message for support over Easter, by 10am Tuesday I had my first e-mail from them, by midday the issue was resolved. I'd made a simple mistake in setting up my Singer 5523 and all it took wa... もっず芋る

5぀星のうち5の評䟡

The customer service was excellent both on the phone and via email. I was delighted to be reassured that the faulty foot pedal speed controller for my much-loved 44 year old Singer sewing machine coul... もっず芋る

䌁業情報

  1. ミシン販売店

圓該䌁業による蚘述

Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs

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4.5

優良

TrustScore 5段階評䟡の4.5

324件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(324)

過去12か月のレビュヌ数: 36件

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5぀星のうち1の評䟡

Rubbish customer service.

Called asking if machine I wanted was in stock, person checked, yes last 1, said they would keep it, told to go on line and order , which I did right away. Sent email saying they are processing my order, got another email later that day saying they were waiting for new stock. Called today person very rude, Same person I spoke too yesterday making out it wasn't him ! Hung up on me. Didn't care. Getting a refund.

Your reply is wrong, the manager contacted me the following day after I submitted this, NOT THE SAME DAY, by the time he contacted me I had already ordered a machine elsewhere.

2025幎2月3日
自発的なレビュヌ
Singer Machines Ltd ロゎ

Singer Machines Ltd からの回答

Hello Carol. I understand that two orders for the same machine were placed simultaneously, which led to some complications. When you initially called to discuss your order, our manager was off-site, but he did contact you later that same day to assist with your concerns. During that conversation, a discount and alternative machine options were offered as potential solutions.

We are sorry to hear that these options did not meet your expectations. Please know that our team is dedicated to providing exceptional service and will always do their best to support our customers. However, we also have a duty to maintain a respectful environment during interactions. While we aim to resolve all concerns amicably, we reserve the right to terminate calls if there is shouting, abusive language, or rudeness. For clarity and transparency, all calls are recorded to ensure any issues can be reviewed fairly.

5぀星のうち1の評䟡

Misleading description on website!

I ordered a Singer manual which they advertised as 'a copy of the original manual', which implied that it was an original printed manual and not the photocopy that I received. I could have downloaded same for less than half their price, from elsewhere. I don't appreciate misleading advertising!

2025幎1月24日
自発的なレビュヌ
Singer Machines Ltd ロゎ

Singer Machines Ltd からの回答

Thank you for your feedback. We appreciate the opportunity to assist you.

The product you received is a copy of the original manual, as stated. Unfortunately, many original manuals are no longer available and have not been available for years. Our goal is to support customers by offering a professional printing and binding service for those who prefer a hard copy of the manual.

We’re sorry if there was any misunderstanding regarding the term "a copy of the original manual." Please let us know if there's anything further we can assist you with

5぀星のうち1の評䟡

Despair

I think the instructions how to thread the machine with
your threader, bears no relationship to the picture and
threader and how you manage to thread the machine.
It looks good. but I have no idea how to connect the
threader to my machine.
For me a waste of money.

2025幎1月15日
自発的なレビュヌ
Singer Machines Ltd ロゎ

Singer Machines Ltd からの回答

Hello,
Our tech team reached out to assist you with the needle threader issue on a machine you purchased from John Lewis, not directly from us. Over the course of three days, we exchanged numerous messages to help resolve the issue with your John Lewis machine. We want to assure you that our tech team is always ready and happy to assist with any machine, regardless of where it was purchased

5぀星のうち5の評䟡

Brilliant service

I first contacted the company by phone as I have two vintage singer sewing machines and needed advice on how to manage the difficulties I had and to know what parts I might need. The phone was answered promptly. The person I spoke to was polite, knowledgeable and spoke clearly so I understood how to deal with the machine. He knew immediately what parts I'd need and could send me to the correct place on thier Web site. The whole conversation just taking minutes.
On line it was clear and simple to order, prices were very good and basic delivery just one to two days.
The whole experience was brilliant. Considering that this company are dealing with machines hundreds of years old as well as modern up to date machines, I think they could teach a lot of other manufacturing and sales company's a thing or to. Well done and thank you I'll be visiting you again to do business.

2025幎1月8日
自発的なレビュヌ
5぀星のうち3の評䟡

Everything Was Going So Well 

.

Ordering and delivery time were excellent. The sewing machine was supposed to be a surprise Christmas gift for my wife but unfortunately it arrived in a large Singer branded box, so any surprise has been lost. Don’t understand why deliveries at this time of year can’t be put in a plain cardboard box.

2024幎12月11日
自発的なレビュヌ
Singer Machines Ltd ロゎ

Singer Machines Ltd からの回答

Hello,
We’re sorry to hear that you were not satisfied with your shopping experience. When customers let us know they are purchasing a machine as a gift, we are happy to wrap the machine so the box is unidentifiable. If you had reached out to us, we would have been more than willing to assist you.

5぀星のうち5の評䟡

Brilliant Quality and Fast Delivery

Brilliant! I placed my order on Saturday 2 November and I've received it today, Tuesday 5 November - that's really good considering there was Sunday in there!
The products I bought were replacement foam and cover for my Singer ESP2 Steam Press - they both fit perfectly. I'd previously bought just the replacement cover from another website and thought I was getting a genuine Singer one, but obviously that was just a generic one, because this one from Singer Machines Limited is far greater in quality and fit and the foam underlay is a really good thickness.
I will definitely buy from Singer Machines Limited again.

2024幎11月5日
自発的なレビュヌ

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