Sewing Machine Sales ロゎ
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Sewing Machine Sales レビュヌ 

2,049
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TrustScore 5段階評䟡の4.5

4.7

電化補品店
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5぀星のうち5の評䟡

Good Morning,  Thank you to all the team, you have made this purchase seamlessly simple, this my my first experience with a major purchase here in the UK, way superior to any purchase I have c... もっず芋る

5぀星のうち5の評䟡

Great professional service throughout.As I wasn’t sure which was the correct zipper foot for my quite old machine, I sent model number and quickly received correct item (zipper foot). When I had diffi... もっず芋る

5぀星のうち5の評䟡

Price, speed and quality. I purchased the starter pack to see where i was going wrong with which stabilser to use with which fabric. Not disappointed as it contains great information. I have since... もっず芋る

䌁業情報

  1. 電化補品店

さたざたな倖郚゜ヌスから提䟛された情報

With over 60 years experience, Sewing Machine Sales are specialists in the supply of machines and accessories. Whether you are an experienced sewer or a complete beginner. If your passion is quilting or embroidery. Our business has been built on recommendations and we are proud of the exceptional reputation we have for quality and competitive prices. We stock reliable trusted brands of quality domestic sewing machines.

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4.7

優良

TrustScore 5段階評䟡の4.5

2049件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(2,049)

過去12か月のレビュヌ数: 46件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

Bought a Janome 6 months ago and


Bought a Janome 6 months ago and discovered yesterday when I went to create a button hole that the button hole foot was not included in the accessories. This bag has not been touched since initial set up so no chance of it being mislaid. Called the company and the manager was very unpleasant in his response comparing the purchase of this machine to a bag of groceries that I wouldn't question 6 mths later 😂😂😂😂😂. This wasn't about wanting a freebie-I would have been happy to pay but I thought I would see if the company would offer GREAT customer service first by acknowledging that they had failed to include an accessory. He also talked over me.

2026幎6月19日
自発的なレビュヌ
Sewing Machine Sales ロゎ

Sewing Machine Sales からの回答

Thank you for your Trustpilot review.

We pride ourselves on providing excellent customer service, so I am sorry that you felt aggrieved by our inability to send a replacement foot, free of charge, some six months after your original purchase.
As I explained during our telephone conversation, we have procedures and policies that must be followed. We cannot simply dispatch what is claimed to be a missing part half a year after an order has been received and used.
During our conversation, you expressed your dissatisfaction by stating that "no wonder the country is in the state it is in" I assume because I was unable to authorise a free replacement. At no point did you indicate that you wished to purchase the part. Had you done so, we would have been happy to discuss the available options.
While we appreciate all customer feedback, we believe it is important that reviews accurately reflect the circumstances surrounding the issue and the reasonable procedures that businesses must follow

5぀星のうち1の評䟡

DO NOT RECOMMEND

I didn't know what part I needed so after asking this company & providing photos as asked I proceeded to buy the part they advised. It didn't fit but when I asked for a return they told me I had to pay myself. I wouldn't have bought the part had I known they didn't actually know what they were talking about. Waste of money & time and customer service is a joke.
AND THEIR REPLY TO THIS REVIEW IS COMPLETELY UNTRUE. I Supplied 4 OR 5 PHOTOS, & I DID NOT ASK FOR A REPLACEMENT TO BE SENT. I ASKED FOE THEN TO ARRANGE COLLECTION OF THE PART THEY HAD MISLEADINGLY SOLD ME.

2026幎6月10日
自発的なレビュヌ
Sewing Machine Sales ロゎ

Sewing Machine Sales からの回答

Thank you for your Trustpilot review.
You contacted us through our helpdesk and supplied a photograph, requesting a "bobbin case stopper rear", which is not a standard stock item. Based on the information you provided and images you sent, we supplied the part that matched your description and requirements.
Following receipt of the part, you sent several messages stating that it was incorrect and demanded that we arrange collection. Whilst we were more than willing to investigate further and identify the exact part you required, we explained that the original item would need to be returned for exchange or refund before an alternative could be supplied. It is simply not reasonable to expect a business to send out multiple parts, whilst a customer determines which one they require.
We have many years of specialist experience in this industry, repair and service over 1,600 machines every year, and are recognised experts in our field. In fact, for some parts, we are the only supplier worldwide. We go to extraordinary lengths to help customers, often sourcing or identifying components that are no longer readily available. Our commitment to customer service is demonstrated daily through the support we provide to customers around the world.
Like any professional business, we must operate within established procedures. Returning an unwanted, non-stock item, before an exchange or refund is processed, is a standard and entirely reasonable requirement. We remain willing to assist customers in finding the correct solution, but we cannot disregard our procedures and send out multiple parts without first receiving the original item back.
We believe our actions in this matter were both fair and reasonable, and we are disappointed that our efforts to assist have been misrepresented

5぀星のうち5の評䟡

Embroidery Threads

Easy to find what i wanted. Threads are a very good price. Checkout was easy. Have shopped with Sewing Machine Sales before and always good service.

2026幎6月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Great professional service


Great professional service throughout.As I wasn’t sure which was the correct zipper foot for my quite old machine, I sent model number and quickly received correct item (zipper foot). When I had difficulty attaching it , again I was given quick and accurate advice. I would definitely use again!

2026幎5月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Great communication

The deal I wanted was out of stock, so I messaged them to find out if the machine was coming back in and if so would the deal still apply. They answered quickly and offered me a very similar deal ! Was very easy to pay for the special offer and now I just need to wait for delivery.

2026幎5月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Bespoke repair service

Bespoke service! From organising pick-up of my Singer sewing machine to communication upon receiving and undergoing work - through to easy payment options and delivery back home. Very affordable service ! Highly recommended. Thank you very much.

2026幎4月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Sewing Machine Sales using DPD so far Brilliant

SMS firstly made it easy to order their service.
SMS answered their o800 number straight away.
SMS then sent me a text and Email to say my ScanNcut repair was booked for uplift & return for £20.
DPD & SMS then sent me emails telling me how to package Item & my next day uplift time slot.
DPD sent me 3 more emails reducing the time slot period till it was an hour and the van arrived spot on the time at 11.45 (how good was that)

2026幎3月25日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service from start to delivery

Good Morning, 

Thank you to all the team, you have made this purchase seamlessly simple, this my my first experience with a major purchase here in the UK, way superior to any purchase I have completed in the USA. Also a huge thankyou to the shipping department for their expert packing, had evey item arrive in perfect condition.
Again Thank you to all
Julie

2026幎2月18日
自発的なレビュヌ
5぀星のうち4の評䟡

I had an issue with the Courier (Evri)


I had an issue with the Courier (Evri) but the customer service at sewing machine sales were very helpful and understanding and resolved the issue from their end. This was my first purchase and it was only for some sewing machine consumables (light bulbs) but I would buy from them again.

2026幎1月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Easy to find what I wanted

Easy to find what I wanted, great price, cheaper than elsewhere and I have tried nearly everywhere, and it was easy to checkout. I haven't received the product yet as I've only just ordered it but I expect it to be fine.

2026幎1月26日
自発的なレビュヌ

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