SIXT Ireland レビュー 

Great service with Sixt. I have tried all companies over the past 30 years and Sixt is miles ahead on quality of service and price. Great team in Dublin Airport

Esperienza perfetta a Dublino
- auto come da scelta iniziale
- estrema cortesia al banco di consegna
- navetta verso ufficio consegna puntuale in andata e ritorno
- organizzazione perfetta al ritiro auto
- auto pulita ed in perfette condizioni
- riconsegna velocissima e con controllo immediato

Wir haben ein Fahrzeug bei Sixt gemietet und bereits online den zusätzlichen Versicherungsschutz mit 0 Euro Selbstbehalt gewählt. Dafür haben wir zusätzlich EUR 360 bezahlt.
Als wird das Auto abgeholt haben, fragte und die Mitarbeiterin am Schalter, ob wir den Versicherungsschutz noch weiter optimieren wollten. Wir haben dies aber abgelehnt und darum gebeten, alles so zu lassen wie ursprünglich online gebucht. Wir haben dies dann auch so bezahlt und das Auto erhalten.

Als wir dann später die Rechnung per Email erhalten haben, war auf dieser ein Selbstbehalt von 2000 Euro anstatt 0 ausgewiesen. Die zusätzlich bezahlten 360 Euro waren nicht mehr als «Extended Excess Waiver», sondern einfach als «Prepaid Amount» aufgeführt.

Wir haben uns deshalb bereits während der Mietdauer mehrfach an den Kundenservice gewandt. Über mehr als zwei Wochen erhielten wir jedoch keine klare Antwort, sondern lediglich die Information, dass der Fall abgeklärt werde. Zusätzlich haben wir während unserer Ferien mehrere Sixt-Filialen aufgesucht, die uns ebenfalls nicht weiterhelfen konnten. Dadurch entstanden uns zusätzlicher Aufwand, Kosten für Telefonate aus dem Ausland und vor allem eine erhebliche Unsicherheit während unserer gesamten Reise.

Erst nach der Rückgabe des Fahrzeugs, das wir einwandfrei zurückgegeben haben, wurde uns mitgeteilt, dass es sich um einen Systemfehler gehandelt habe und wir trotz der fehlerhaften Darstellung angeblich die gesamte Mietdauer versichert gewesen seien.
Wir haben daraufhin um eine Rückerstattung der EUR 360 gebeten, da die Versicherungsleistung für uns während der Mietdauer nicht nachvollziehbar war und wir trotz mehrfacher Kontaktaufnahme keine verlässliche Auskunft erhalten hatten. Leider wurde auch diese Anfrage nicht beantwortet.
Für uns ist es nicht akzeptabel, dass ein Systemfehler des Unternehmens zu einer solchen Unsicherheit und einem erheblichen zusätzlichen Aufwand für den Kunden führt und die dafür bezahlten EUR 360 trotzdem nicht zurückerstattet werden.
Aufgrund dieser Erfahrung sind wir sehr enttäuscht und würden Sixt Irland nicht wieder wählen. Wir können den Anbieter daher leider nicht empfehlen.

Mauvaise expérience avec Sixt aéroport Dublin.
Entre la location faite sur internet et la réalité il y a une grande différence. Des coûts supplémentaires, un accueil très peu chaleureux, une voiture donnée qui n’est pas la même que celle louée. On passe d'une golf 7 à une Toyota yaris. Arrivés sur le parking en navette, nous voyons 5 golf 7, mais donnée aux irlandais. A croire que les français ne sont pas les bienvenus.Soucis de station service sans être avertis, dépannage 486e après 5h d'attente à la station. Le service client ne veut pas répondre et nous renvoie sur le dépanneur, ni l'un ni l’autre ne veut parler doucement.
Sixt est à éviter.

We booked our rental with SIXT affordable brand FLIZZR, they wouldn't accept my husbands driving license as it was just under 4 years. This is different to all other irish rentals who accept 2 years experience so we hadn't realised. We made the original booking through holiday autos who we called at the desk and they changed the booking to my name as my license is well over 4 years. They spoke to the desk and sent us a new voucher etc as soon as we called and not long after we had arrived to collect the car. Sixt would not honour the booking at all. The staff were super unhelpful and actually quite rude, 2 men one from Dublin for sure by accent, the other bald guy not sure where he was from and a blonde woman who just said multiple times I dont think that will work never does - so this is clearly a reoccuring issue. They said there was nothing they could do, I could see the booking on their screen and they couldn't possibly change the name - ridiculous. I did an online chat with sixt and they told me to email the form I would get a response within 24 hours - I still have not had a response over a week later, not surprised. They have just basically taken over £350 from us with absoloutely no help leaving us stranded at Dublin airport at 11.30pm. I have had problems with SIXT before if I had realised on booking FLIZZR that it was related to them I would never have done the booking.

I rented a car from SIXT/Flizzr at Dublin Airport for only ONE DAY, and the experience was unacceptable.

First, the pickup process took approximately 90 minutes due to long queues, the transfer to the vehicle collection area and another wait before we could finally get the car.

More seriously, I paid approximately €76 for the Prepaid Fuel option, yet the vehicle was handed to me with only 3/8 of a tank. Nobody informed me at the counter that the car would be supplied with such a low fuel level, nor was I told that SIXT was experiencing a problem with its fuel pumps.

I therefore left Dublin Airport completely unaware of the situation. After approximately 150 km, while travelling towards the Cliffs of Moher, I unexpectedly had to stop and refuel, paying an additional €52.22 out of my own pocket despite having already paid for Prepaid Fuel.

The most frustrating part came afterwards. Once I was already back in Spain, the Dublin Airport Branch Manager contacted customers by email and acknowledged that SIXT had experienced an incident with its fuel pumps and had consequently rented out some vehicles without full tanks. So this was not speculation on my part: SIXT itself acknowledged the operational problem.

I replied to the Branch Manager explaining what had happened and provided documentation showing the fuel level at collection and proof of my additional €52.22 fuel expense.

Instead of reimbursing that expense, I was offered a €25 discount on a FUTURE rental with SIXT Ireland. I live in Spain and have no idea when or if I will ever rent a car in Ireland again. A voucher for another purchase is not reimbursement for money I had to spend because of this incident.

I replied and requested reimbursement. No satisfactory resolution followed. After waiting more than 10 business days, I contacted the Branch Manager again. She eventually told me to contact SIXT Customer Service. I did exactly that, explained the entire situation AGAIN and provided the documentation AGAIN. I still received no resolution.

This is what has changed my opinion of SIXT the most. They repeatedly send emails asking customers for feedback and saying that they care about improving the customer experience, but when there is a genuine problem requiring an actual solution, I have been passed from one person to another without anyone taking responsibility.

I have now had to escalate the matter to the European Consumer Centre in Spain simply to try to recover €52.22 in additional fuel costs arising from a situation that SIXT itself acknowledged.

Mistakes and operational problems can happen. What distinguishes good customer service is how a company responds afterwards. In my case, weeks of emails, referrals and generic responses have produced no actual solution.

Based on both the rental experience and, especially, the way my complaint has been handled afterwards, I cannot recommend SIXT Ireland.

My experience with Sixt at Shannon Airport was deeply disappointing and highlighted significant failures in both process and complaint handling.

At collection, a Sixt employee pointed out existing damage and advised us to take time-stamped photographs, which we did. We then discovered the vehicle condition report incorrectly recorded no damage and contacted Customer Services immediately to report this, confirming that photographic evidence was available.

The issue was raised again at vehicle return, and we were told it would be noted. However, this was not reflected in the return documentation.

Despite raising the matter at both collection and return, and clearly advising that evidence was available, no follow-up action was taken. Several weeks after the €2,000 security deposit had already been released, my credit card was debited for almost £1,800 without any prior notification, invoice, or opportunity to respond. I had to send multiple emails before receiving an explanation, and only after escalating the matter and resubmitting the same evidence was the charge reviewed and refunded.

While the financial issue has now been resolved, no explanation has been provided for:

why the issue was not addressed when first raised;
why my card was debited without notice after the security deposit had been released; or
why the supporting evidence was not requested at the outset despite being disclosed.

This reflects a breakdown in process and complaint handling that has still not been acknowledged or explained.

More than a month has passed since I requested a response to my complaint. Although the financial correction has been made, the issues I raised remain unanswered.

I would welcome a formal response from Sixt addressing these concerns, rather than only the financial correction.

I would strongly advise anyone hiring a vehicle to take detailed, time-stamped photographs at both collection and return, and to retain copies of all correspondence, as issues may arise weeks after the rental has ended.

Très mauvaise expérience chez sixt à l aéroport de dublin car il faut obligatoirement une carte de CREDIT. En France, on a surtout des cartes de débit. La personne au guichet a refusé de nous louer notre véhicule réservé. Le loueur hertz d à côté n a eu aucun problème avec notre carte de débit. Sauf qu une voiture a la dernière minute c est 1100 euros au lieu de 400 euros. C est une honte de faire subir à ses clients ce désagrément sans aucun compromis. A fuir!

Location d’une voiture faite à l’aéroport de Cork, à l’arrivée très bon accueil la dame était vraiment sympa et de bon conseil
Nous avons été upgrade sur le modèle de la voiture donc très contents de l’expérience
Nous avions pris l’option de protection complète pour être tranquille et ce fut le cas
Je repartirai les yeux fermés chez eux :)

Check in desk at Dublin Airport went swiftly. The guy that served me (Mukesh) was friendly and efficient. Mukesh explained everything to me without any aggressive upselling. The car was clean and brand new. Returning the car was super quick. I will definitely use Sixt again in the near future.

From the start the employees were overly helpful. I mean they went out of their way to help. In the busiest time of yesr there was no sign of them being stressed which can unsettle the customer somewhat. They were professional as well asking people that were waiting the queue if they have booked in advance in a way to speed things up. I didnt book in advance but still i got a great car very clean and good working order.

Ease of pick up & return.
Friendliness and helpfulness of staff.
Superb condition of car

The staff are professional, knowledgeable and most importantly friendly. The cars are newer than the competitors. Pick up and Drop off is a smooth process. IMO the best Car rental company in Dublin airport.

Guter Service, kurze Wartezeiten alles Top

Excellent: competent stuff, friendly, professionell, not too pushy

Professional and friendly service at a very reasonable price.

The staff at the desk is very important, and Iwana was really supportive and clear. The car was brand new and it's fine to have more options for additional insurance coverage.
People should know in advance that there's a further deposit to pay at the desk . And it would be helpful to have the directions for returning on paper as before.

The booking process was very straightforward online. The people carrier I picked up in Cork was spotless. I tried to change my drop off point, unfortunately the phone support was not great but when I went in to the office in Dublin airport the staff were so helpful. Will definitely chose sixt again!

Great experience, friendly and professional staff, perfect car

Danke für den tollen Service, alle unsere Wünsche sind erfüllt worden. LK