Skullcandy (EU) レビュー 185

I had some trouble with my order, but the customer service was great in solving the situation, I’m now waiting for the headphones to arrive, if this time they do, excellent service! And the headphones are simply spectacular, I tried ones from a friend of mine and they are incredible!!!

Comprei uns auriculares Skullcandy Dime 2,um deles só dura menos de 20 minutos mesmo depois de carregar a bateria 100%,já mandei 2 emails de requerimento de garantia....nem uma resposta, tentar contactar alguém real é impossível,mandam sempre para um chat bot que não resolve nada...lixo de empresa

The headphones didn t work on the right side after only 3 months but the warranty is 1 year. So I have returned the phones. At first Rhyan (Customer Service) gave me a coupon, but I just wanted my money back. This was accapted very fast. Thank you very much.

Kind and friendly crew 🥰🥹 fast answers

the support was really nice and he was really patient. thanks a lot again.

Comprei os meus fones Skullcandy Method 360 em Junho deste ano, usei-os todos os dias desde a data de entrega e o adesivo falhou em ambos os fones, deixando os componentes internos á mostra e anulando a classificação IPX4. É INADMISSÍVEL que um par de fones que custa 119€ PVPR tenha uma falha desta magnitude num dos componentes mais simples. No entanto, a cereja no topo do bolo é a vossa empresa obrigar o cliente a enviar o produto de volta para obter a garantia e o próprio cliente ter de pagar o valor do envio. INADMISSÍVEL! Como é possível em pleno 2025 pagar preço premium por um produto, ele vir defeituoso, e ter zero apoio ao cliente em condições!?

I ordered from the website, I got a confirmation mail, but then nothing really happened. The UPS number was an old one from 2023 in the US. I thought: "Damn, I got scammed."
Then I used the chatbot and there was an answer from a customer service employee - Rhyan. He was very helpful & did an amazing job. We reordered and the item arrived a few days later.
Thank you Rhyan for that amazing help!

Ho comprato un paio di "Smokin Buds". Qualità ottima, e spedizione ancor di più, in quanto il prodotto mi è arrivato un giorno prima del previsto con tanto di geolocalizzazione del vettore che lo trasportava tramite paypal. L'unica pecca delle cuffiette è che purtroppo la funzione a 2 tocchi non permette di saltare la canzone o di tornare indietro.

I've purchased quite a few skullcandy earphones over the past number of years and for the first time, I actually had an issue with one earbud not working and Diem in customer service sorted everything out! Really professional, empathetic and efficient. Would definitely continue to shop at Skullcandy!

Rond uit geen service. Is het geld eenmaal binnen dan hoor je niets meer!!!!
Typisch Amerikaans, geld verdiend over andermans rug en vervolgens niets meer van je laten horen. Mijn zoon heeft twee van die achterlijk dure oortjes gekocht waarvan een retour gestuurd moet worden. Het is toch een godsgeklaag dat ze zich zo opstellen. Een stel oplichters om kinderen hun geld zo af te troggelen. TROEP is het NIET DOEN!!!!!
Aanvulling:
Ik heb dus wel een nette reactie gekregen via deze website. Ze hebben geen contact gezocht of een mail gezonden. I Ben weer verwezen naar dezelfde pagina. Geen telefonisch contact NIETS. En weer krijg ik dus dezelfde melding op de pagina: Deze pagina is niet bereikbaar ... of
De verbinding is opnieuw ingesteld. "Deze pagina is niet bereikbaar". En als het lukt dan kijg ik vervolgens een andere Melding: "There was an error processing your request. Please refresh this page and try again."
Ik heb de verbinding een paar keer opnieuw ingesteld.

Menselijk contact 0,0. Allen een Chatbot die ook niet veel voorstelt. Leuk zo'n chatbot, maar dan moet het wel werken. Blijft dus gewoon hetzelfde GEEN SERVICE!!!!

2 weeks in my Skullcandy SLYR headphones snapped just from me TRYING TO PUT THEM ON. not only that but the quality of the sound is SO bad its crazy. i can literally go ahead and buy cheaper headphones and they have better quality.

DO NOT buy anything from this company everything is made from plastic and it looks like its held with GLUE.

More people like Dave C and less chatbot. I will soon start choosing the companies that are easy to reach no one have time to be guessing which word combinations will get you human assistance. There should be a contact email, that’s what builds trust. When finding people is an issue, you are not trustworthy… Thanks Dave 🙌🙌 we need more like you in customer support

I sent back my "METHOD 360ANC TW IN-EAR Bone" earbuds from Ireland on September 5th, and they were delivered on the 10th. But nothing’s been processed yet. I’ve opened a bunch of support tickets, and still haven’t gotten any follow-up emails.

Can someone please look into this? I haven’t received a refund, and I don’t have the earbuds either. Honestly, it’s starting to feel like I’m being scammed here.

Order #502341367
RMA # RMA-9320251638

Hi Skullcandy, I have just done what you told me to do below. Here are all the tickets raised and not replied so far:

#2689962
#2691622
#2691629
#2691634
#2692234

Enormous problems with pairing and charging all the time. One bud charges while the other one does not. Phone often does not recognize one or both buds etc etc and it is not an issue with dirt or somekind, it is the software or hardware in the buds. Also the protective layer that is in the speaker loosens after a while which is dangerous because it gets stuck near your eardrum somewhere. Horrible buds. The only good thing is the sound which is ok and they fit tightly in your ears. Also bad service because they should have sent me another pair but never did so I am sure all the buds got the same problems. If you look it up online lots off people are complaining about the same issues.

I ordered the SESH ANC Active earbuds directly from Skullcandy.eu, but instead of the product I paid for, I received the wrong item. Mistakes happen and I understand that but what's unacceptable is the complete lack of customer service.

I tried contacting them through multiple channels, including Instagram and their official support, but got no response at all. It's been frustrating trying to get even a basic acknowledgment, let alone a solution.

Instead of the correction, sending the right item and a form of compensation for the issue like most companies' customer service would do, I'm now stuck with the wrong item and no way to reach anyone regarding this. I expected better from a brand like Skullcandy. Very disappointed with the lack of accountability.

Edit: Firstly, thank you for the reply. My ticket number is #2680904. Will the contact be made via e-mail or on the support chat since I did have to give an e-mail to the chatbot?

Edit (05/09/2025): After two brief e-mails, they only told me to ship them back the wrong item, claiming they would then pay back the shipping fee and resolve the situation. However, when I followed it up with an e-mail questioning specifics like what address should I ship to, or the condition of the product, expressing concerns about the paying back as I've read from many reviews that they tend not to pay back the shipping fee (since they conveniently don't offer a pre-paid label), they simply stopped responding. That was days ago, with messages warning about taking this review down if I "didn't add more details" despite clearly elaborating the situation both in the review, and even more expounding in the e-mails we corresponded by. Is this enough details for you, Skullcandy? Not replying to a customer whom you first made a mistake to by sending the wrong product, not even allowing a chance to contact you by any normal means to the point I had to leave a one-star review in order to get an acknowledgment, only to be offered a vague say-so deal, with no detailing and even after that ignoring questions I asked in hopes of getting the product I paid for. Apparently, that is too much to ask, even after finding another e-mail address for contact through your TikTok page, only to be left with no reply, again. Truly wonderful.

Left earbud producing a low constant beeping firmware upgrade didn’t resolve it. Now I have to send it back tractable to claim my warranty. They came faulty out of the box no option to even chat with some kind of customer support.

They have send a coupon but I want a refund as is normal in the EU.

Je me demande si vous le faites exprès. Vous me demander de vous contacter par votre adresse mail qui ne foncitonne pas, je vous ai aussi contacter deux fois vous avez les numéros de réclamation et cela n'a rien donné.
Vous avez tout pour me trouver le numéro de commande la date d'achat et les numéros de réclamations. Je ne comprends pas que vous ne m'aidiez pas directement sans avoir besoin que je vous contacte autant de fois, a ce rythme j'aurai toujours mon problème dans quelques années.
Quel service client déplorable.
Je m'interroge de savoir comment cela est possible, vous n'avez pas de base de donnée vous n'avez pas de service de comptabilité qui pourrait ressortir ma facture avec mes coordonnées ????
Faites quelque chose, et arrêtez de me demander de vous aider, aidez moi plutôt. merci par avance.

Impossible de vous écrire sur contact"arobase"skullcandy.com
Je ne comprends pas vous avez la référence de l'achat et les deux références pour les réclamations et vous me demandez de vous écrire sur une adresse mail qui me revient en erreur, cela devient complètement fou. J'ai essayé d'écrire à l'adresse mail que vous m'avez donné dans votre réponse.
Voici la réponse que j'ai eu :
This is a delivery failure notification message indicating that
an email you addressed to email address :
-- contact"arobase"skullcandy.com

could not be delivered. The problem appears to be :
-- Recipient email server rejected the message

Additional information follows :
-- 5.4.14 Hop count exceeded - possible mail loop ATTR34 [BN1PEPF00004685.namprd03.prod.outlook.com 2025-08-01T08:08:31.385Z 08DDD028848FABD4]

This condition occurred after 1 attempt(s) to deliver over
a period of 0 hour(s).

If you sent the email to multiple recipients, you will receive one
of these messages for each one which failed delivery, otherwise
they have been sent.
*-*-*-*-*-*
Le numéro de ma commande est 502323972
elle date de décembre 2018.
J'ai fait deux réclamation YOUR CLAIM #W-052925441 le 29 mai 2025 et YOUR CLAIM #W-06062535786 le 6 juin restées sans réponse. Mon adresse courriel est liée à un compte yahoo
---------------------------
Nous avons acheté le casque en décembre 2024 avec une garantie de deux ans nous avons payé avec PayPal. Le casque a montré des signes de dysfonctionnement. Nous avons contacté les service client par mails deux fois sans aucune réponse. Nous sommes passé par le service client PayPal qui a bien voulu les contacter car nous sommes de bons clients. PayPal n’a reçu aucune réponse. C’est juste honteux et mensonger. Je ne recommande pas du tout ce site.

Date de l'expérience: 01 août 2025

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Réponse : Skullcandy (EU)

Il y a 27 minutes
Bonjour Brynie,

Nous sommes sincèrement désolés d'apprendre les problèmes que vous rencontrez avec votre casque et la difficulté à joindre notre équipe d'assistance. Ce n'est certainement pas l'expérience que nous souhaitons pour nos clients et nous nous excusons pour la frustration causée par l'échec de la communication par e-mail.

Pour résoudre ce problème, nous souhaitons transférer votre dossier immédiatement. Pourriez-vous nous contacter via [autre méthode de contact, par exemple, formulaire web ou numéro de téléphone] en indiquant votre numéro de commande 502323972 et les références de réclamation W-052925441 et W-06062535786 ? Cela nous permettra de localiser rapidement votre dossier et de vous fournir l'assistance que vous auriez dû recevoir plus tôt.

Merci de nous avoir signalé ce problème. Nous vous remercions de votre patience et souhaitons rectifier la situation.

Method 360 achetés en avril 2025, l’anneau portatif de l enorme chargzur se décroche, je me retrouve avec les écouteurs dans les oreilles mais plus de chargeur. Impossible de trouver des pieces détachées (non conforme aux regles en UE) Le SAV me laisse sans solution. J’ai donc payé plus de 100euros dans le vent.

De klantenservice is ronduit om te janken! Ik heb er geen betere woorden voor over.
Na 2 dagen is mijn rechter oortje kapot gegaan, dus de kwaliteit is ook vreselijk.

Na de klantenservice te hebben gemaild en een warranty claim te hebben ingediend komt er geen reactie meer, ik heb er zelf achteraan moeten gaan. Na meerdere berichten, en 2 maanden (!) komt er nog steeds geen oplossing. Er wordt niet naar mijn wensen geluisterd! De 'klantenservice' wordt door een of andere mislukte AI chatbot gedaan in plaats van iemand die mij hier ook daadwerkelijk mee helpt.

Ik wil mijn geld terug. Geen vervangend product en ook geen waardebon voor het aankoop bedrag. Ik koop hier NOOIT meer! Wat een drama bedrijf is dit.

Très bonne expérience de son déjà des années que je ne me sert que chez skullcandy et vraiment une équipe très réactive des qu'il y a un problème