Skybroadband レビュー 

They may be a big name - but their process is disjointed, systems flawed and customer service horrendous.

Our broadband hub delivery was cancelled twice due to a system error, we finally received it 3 weeks after our original sign up.

I took a day off work to be present for an engineer to install the hub, the engineer never showed.

Full fibre was promised only later to find out once our hub had finally been delivered that that was not the case.

Compensation was promised but never delivered. Then our claim to compensation was denied altogether.

Their customer help line phone number is buried under so many layers of their website.

Avoid Sky Broadband.

over promised, and under delivered.
wanted to have broadband as part of a bundle but sadly the whole process was a nightmare as I had requested, and was provided a change of installation date, agreed, and verified with an agent (twice)
booked time off, only to discover, after multiple attempts via chat bots, disappearing agents, and multiple calls, that installation had been cancelled but no one had told me, and it wasn't rebooked. Unfortunately, agents unable to provide details for the complaints team
Im now mentally done with being messed around and lied to, left without internet, or a landline, and financially considerably out of pocket

It’s scam please be aware

Shocking. I’ve never been treated so poorly. A horrible experience

If only they put the same effort into resolving problems than they do trying to sell you things! My broadband went down so I went on their website which was totally unhelpful and concluded in saying that I needed to call a number for help - but that number was not obtainable! Thne I called sky and after going through many obstacles I eventually spoke to somebody who offered my an engineers appointment in 3 weeks!! I had to complain very strongly to get that down to two weeks - but what king of service is that!! I put in a complaint but got an email back within an hour saying that my complaint would be closed!. What a shamble - I wish that I had stayed with BT! AND As for their chat bot assistant - a absolute waste of time.

I have recently moved house and was told to take the hub and all the cables to my new house.I had no broadband for 3 weeks and have no working landline since I have been here.
I have now been told that I am being charged a fee for not sending the router hub back. When I received the pack from Sky there was no router in the box even though the photo of the equipment shows there is a black router, but I never received it.
They are going to charge me a fee for not sending the router back but i never received one.
They are going to steal my money.
This is disgusting treatment I have to put up with.
I haven't had a working landline since 10th July 2026. it is now 15th Sep 2026.Dreadful service and they should be ashamed of themselves.

When I moved home, Sky failed to connect my broadband - previously we had no problem with them, but as soon as there was a problem, they were useless. No broadband for an entire month, two engineers that didn't show up, call centres, bots and complaints emails that all led to frustrating dead ends. In the end, they released me from my contract. They were supposed to pay compensation within 30-days. That didn't happen. So more chasing, etc. I've spent hours of my time on this. Worst customers service EVER. Avoid.

The WIFI connection for my Full Fibre broadband is too slow and at times I cannot connect to view emails. Have had an engineer in the past who made some adjustments but still have issues. There is a two week wait for another engineer to come out, don't know what we are suppose to do in the meantime, it was quicker when I had fibre to the box, so much for improvement.
Asked to so call wifi call handler to raise the issue as a complaint but apparently they can't but to call complaints you have to dial the same phone number!!

Recently they have been upgrading the area to fiber. We booked the engineer to come, who never came. Kept calling and they keep saying they'll send someone but nothing happens. Now they've turned off copper for the area and we no longer have internet. Customer service seems like they have no clue whats going on, or which department to send us to as its obvious no one there has thought this through. Bunch of idi....

I left a review a couple of days ago complaining about the reliability of Sky's broadband and its impact on my (Sky Glass) tv. Surprisingly I got a response fairly quickly which was a pleasant surprise. In the response Michelle told me that she understood my frustration and reliability was very important to them.
Well maybe 'Michelle' is some sort of automated bot, and maybe she should take up a career in politics. Fine words they may have been but there's been no improvement in reliability. I actually had to wait for service to become available to post this review.
So yes, when I can I'll be switching provider. If you're looking for a new broadband supplier, I'd avoid Sky.

As previously noted by many ex Sky customers. Customer Service is Disgraceful and almost non existent. They have no intention of making improvements to this service. Today generated email received pointing out they require at least ten days notice to cancel service “without penalty “ this is COMPLETELY UNTRUE, they require a longer notice period, it is in your initial contact. This is a money generated Deceitful practice. No matter how big,Don’t Deal with a Company that can’t be trusted.

Don’t expect the advertised offer of up to £200 crediting you for leaving your previous provider early, as we have sent all the required proof of last bill and payment to sky 3 times and never received any credit, so don’t believe anything they advertise or you could finish out of pocket. Shocking service.

The worst broadband I’ve ever had in the history of having broadband, I’ve been with TalkTalk & Vodafone over the last few years and was previously with Sky for TV & Broadband over 5 years ago and I’ve never had an issue whatsoever, UNTIL NOW since rejoining Sky for broadband after many years and without any exaggeration it’s the worst decision I’ve made in regards to choosing Sky as a broadband provider! Upon calling customer service, which itself is a very arduous process, they ran tests and checks and tell me they will monitor my broadband and will call me back in a couple days, I had to call them and ask what’s happening regarding the issue and was told that it looks all good from their side and the speeds and connection are fine, WHICH IT ISN’T, it’s so slow and keeps disconnecting and connecting CONSTANTLY, I was told that I may have too many devices connected, which I don’t because it’s the same number of devices I’ve had for many years even when I was with them many years ago and with other providers, with no problems or issues until now, so no way it can be that, then I was told that because I don’t have ‘Sky Max’ (paid add on), and I’m not eligible to have somebody come out to check my broadband connection and diagnose any issues, then was told that it’s a problem of some sort within my household and refused any accountability, they will be rude and deflect upon wanting to raise a complaint and send you round in circles, I’m now contemplating just taking the hit and just get rid of these scammers by any means and never to buy any product of theirs, so be aware, you can see from their rating, the countless negative reviews that you should stay well away from buying any products of theirs.

RUDE!!! I lost a significant amount of time and money battling with the inept employees of this soulless corporation- to no avail! They failed to turn up to install my broadband - I lost money! They failed to deal with the issue - I lost money! They had me going in circles on the phone - I lost money! They could only provide an engineer in 2 weeks - more lost money! No manager would speak to me despite numerous requests - pitiful! I cancelled my account after 25 hours of so called connection due to their inadequate customer service and inability to run a company… and a lot of lost money for my small business… then to be told I owe them £25!!!! I requested a note to be put on my account refusing to pay this charge!! 7 hours later I had an email bill for same amount!!
In conclusion Sky broadband is the human face of Hell!!! Do not be tempted by their offers as it will cost you more in the long run!!!!! Hideous!!! Diabolical!!!!

Nearly a Month Without Broadband Due to Repeated Sky Failures

I ordered Sky Broadband on 23 June and, nearly a month later, I still have no service. Sky repeatedly cancelled my orders without identifying the cause. After weeks of delays, I discovered myself that the issue was an Openreach address mis‑tie between my property and my neighbour’s (so our neighbour was connected to our broadband in error). Sky failed to diagnose this despite multiple cancellations by Openreach and repeated contact from me.

My neighbour has been regularly receiving cancellation notices for their Vodafone service, which they’ve had to resolve each time. Sky’s complaint handling has been extremely poor, complaints were repeatedly closed because “there was no active order”, even though the lack of an active order was caused by Sky’s own failure to identify the underlying issue, and was the exact reason I was complaining.

During this period I’ve had to purchase temporary mobile data and equipment, and regularly travel 40 minutes each way to my parents’ house to work. Sky has now placed yet another order with an activation date of 31 July, meaning I will have been without broadband for over five weeks.

I have escalated this to Sky’s Customer Priority Team and am seeking compensation for the prolonged delay, repeated order failures, additional costs, and the inconvenience caused. This has been an extremely disappointing experience where I have had to spend many hours on the phone to Sky's 'Customer Service' department who repeatedly promised me things that have not happened.

Trying to send packages back which were never ordered and delivered to an address for a person that has never lived there. It was an absolute nightmare trying to contact SKY and then trying to get them to listen is another issue. You cannot get past the robot online unless you have an account with SKY, so you have no choice but to tell lies to get to speak to a human being and when you finally get to speak to someone they are neither use nor ornament. All they keep asking you to do is "log in"!!!!! Please tell me how to "log in" when I am NOT A CUSTOMER !!!!! Finally I get to speak to someone (not the brightest pebble on the beach) after finally losing my temper he listened. I asked him to ring me back after giving him my mobile number and waiting for 3 days and NO he did not give me a ring back. Yesterday I get a package with 1 return label inside it. All the correspondence I have had both verbal and email I stated that I had received 2 boxes, but yet get only 1 return label. With all the will in the world I was never going to get 2 boxes of items into 1 box. This has got to be the worst company I have ever dealt with. Please read this and make your own mind up, one thing for certain I will NEVER RECOMMEND SKY to anybody. They are a company that does not listen, Customer Service is not a strength of this company and they obviously do not care either.

Sky VIP here but didn’t feel like it and have moved supplier. Wanted to charge me double what a new customer is offered for a new contract and would not budge, so I voted with my feet. Of course since moving they are now offering me a deal that is less than what a new customer is offered - you couldn’t make it up. Also the quality of broadband wasn’t great and often dropped out, no full fibre yet available in my locality with sky and had to buy a booster. Much better service now, 4x faster and half the price.

I would leave a 0 star review if at all possible. I was contacted via telephone by Sky to offer a broadband package which I insisted I didn't want to do at this point in time. The next think I know I have an email from Sky welcoming me to their broadband service and my current provider expressing dissapointment at leaving them. I then had the horror of trying to contact customer service to cancel the order only to be told that there is no such order and that I have probably got the wrong email address or account number. Erm nope - I have emails from sky confirming the order (that I didn't actually place) and from Vodafone as my current provder explaining how the switch to sky will work. I have tried telephoning customer service - continually no answer and have completed the online chat with three different agents to no avail. I'm now taking my complaint to the CEO of Sky and the CISAS.

VIP customer here just ordered FTTH with Sky broadband and Sky Talk 3 weeks ago to analog lines disappearing. Lack of communication and organisation with openreach and Sky has caused delays in installation. Openreach not even bothered to come a do a proper site survey and talk to me about the installation, I dont want to sign any documents until I know what work would need to be completed by openreach. Dont want to scammed into paying more. Never seen such poor customer service and lack of organisation. I was so excited about my installation date. I sit here today I think to myself why is it so bad ? Normally service was supposed top notch installation done and dusted.

They started me on Broadband, which hasn't worked from DAY ONE. We got Starlink, which works brilliantly. IT now seems that Sky have been charging me for months, even after I told them to cancel as the service never worked....and they REFUSE to speak.

I get an AI idiot constantly saying how much they reget my frustration (typical AI language), but claiming to be a human. But they refuse to do anything, or EVER let you speak to a human. Oddly, if you say you want to order NEW service, a human is available immediately.

Trust me, the bit extra for Starlink is worth it ten times over. We wouldn't use Sky if they were the only provider on the planet. RAGING, DISHONEST INCOMPETENTS!