Skybroadband レビュー 

Always seems to be something wrong with their service
Been having slow connection for the last couple of months, but been too busy to contact them
Finally had time today and they confirmed, yes, something is wrong me my line outside of the house
So they will try to rectify in 72hrs
I asked for a refund to which they replied they could give me a £10 goodwill gesture off my next purchase lol
Im mean, its a joke
These days I don't even bother to push for more, just come on here and leave bad reviews based on my experience
Its always funny though, as within 24-48hrs one of the reps are trying to contact you to rectify their bad review
Pity they don't care more about their customers than their online image
Also customer service rep sent a text asking how good his service was, even before the situation was rectified lol
I mean, you can even write this sort of comedy
Anyway, lets see if they rectify the issue when they said they would

Awful customer service. They won’t cancel my contract and I have been on the phone now, passed from person to person to no avail. I have no other option but to cancel my direct debit and write to sky via email as no one on the telephone will help. This is the third time I have phoned and tried to cancel my account, money grabbing sharks.

After my 24 month contract ended (at £27 per month), they then sent me a letter causally stating they will increase my monthly bills to £47 per month for exactly the same service - an increase of £20 extra each month! Of course I rang their "Loyalty Team" to express my concern and informed them that I had found a better offer with another provider. The call handler i spoke said "Yeah but prices change all the time, that's just the way it is so there's nothing we can do" (which is not true). When I asked for my contract not to be renewed, after pointing out that I will simply move to one of the other providers who were offering much cheaper offers for the same service, some as low as £25-27), she then put me on hold to "speak to my supervisor" before returning and stating "er yeah so we MIGHT be able to offer you the deal for £35 per month".

When I politely asked for an explanation as to why Sky were trying to convince me to pay £47 per month for the same service and why she had initially claimed there is "nothing we can do", she provided no answer and then restated "there is nothing we can do".

It is literally her job as "loyalty team" staff to match the better deals provided by other providers and she refused to even do that. It is clear that they simply just don't care. What is the point in having a "loyalty" team if they just do this? As usual, loyalty is punished with massive price hikes for no reason.

We've been with Sky for years, and have recently started encountering problems with upload speed, which has been reduced to 1mb/s. I tried numerous times to get it fixed, they said an engineer would come, then they had fixed it (no engineer visited), yet it still doesn't work, Meanwhile they have hiked our bill to £53 per month, (and we are out of contract) whereas new customers are £25 per month. I asked for a better deal (on Black Friday of all days) and was told none were available - so much for customer loyalty). I tried to cancel and resubscribe, but the process is so onerous, and the ability to contact and speak to customer services so woeful, that we are going elsewhere. Appalling service.

They send bullying and threatening emails and texts
Sky TV customer 20 years, broadband 10 years, mobile 3 years. Moved home. Sky could not provide contracted broadband speed at new address. Sky volunteered to end contract with no early termination charge (£300+) as they could not fulfil contract. They imposed charge. It took 6 phone calls to resolve. Then Sky continuously demanded return of the router/hub that I had already returned - which they had acknowledged. Made 6 more phone calls when advisors acknowledged return of router and promised no charge for alleged non return. Received bullying and threatening emails and texts for alleged non return of router. Then Sky charged me for the router.....

I am trying to get a ONE day payment extension for someone with multiple mental health diagnoses. I am unable to get through to anyone to discuss this without first paying. This is against OFCOM regulations. You should be able to speak to someone to discuss you bill without being blackmailed to pay first. I am not actually disputing his bill but if I was, this would mean I would have to pay the dispute bill to discuss the disputed bill. This is illegal. It is also illegal to refuse contact to discuss the services of someone classified as vulnerable. My account number is 624996165244. If I do not hear back with a number I can call within the next three hours, I will be raising a complaint with OFCOM.

Legal Advice: Under Ofcom rules, a provider must not make access to customer service conditional on payment. Blocking you behind an “auto-paywall” is a breach of General Condition C4 (complaints handling) and C5 (vulnerable customer protection).

My broadband contract with Sky ended on 17th November 2025. Found more competitive offer and initiated a switch. Sky offered to price match so I opted to stay thinking it would be less hassle. Rang other provider and cancelled the switch on 11th November, confirmed this with Sky. Sky said they couldn't renew my contract as the line was blocked pending cancellation. Two weeks later, after 11 calls to Sky explaining the whole story every time, waiting for 4 call-backs which didn’t happen, and Sky taking a £30 payment, they have just texted to say I will be cut off in 48hours. They are fully aware a broadband connection is essential as I am a carer. Reconnection will take 7 days! Currently awaiting yet another promised call-back from this useless company. Sky are totally unreliable!

After being with sky broadband for a number of years, my monthly subscription went up to £46.0. I found like for like broadband with BT at £26.0 so I gave sky 30 days notice as my contract stated . I am halve way through the 30 days and my internet is almost unusable, after having no problems with service speed with sky I now have virtually no internet.i believe they are throttling my internet.
Vindictive? Would that seem strange to you?

Had a sky contract for broadband, the last 18 months the quality of my broadband decreased. When I got a email in September to say my contract was due up on the 12th October, I rang up sky to cancel my contract from 12th October. I then on the 4th October signed up for another provider and sky contacted me to tell me they were extending my contract without my knowledge, permission or consent to the 18th October.

I have contacted Sky over this and am waiting to here back from Dana Strong as there staff are fraudulent stating they can extend my contract against the consumer act, and willingly commit fraud by doing so extend my contract till my new contract without my permission, when I had planned to go without WIFI until new provider started. my Action fraud reference number is NFRC251107729088. Devon and Cornwall Police have been in touch and Sky staff keep committing harassment without violence a breach of the protection of harassment act by failing to take complaints seriously. Dana Strong I am waiting to here from you over these issues personally, Legal Action is on the way as well as criminal action

The actual broadband is hopeless slow sticky lots of things that were working fine have now stopped working

Didn’t even make it to being a customer and I’m still infuriated and bamboozled!

I have never had such a baffling experience as a customer as I have over the last 4 days with Sky broadband. Signed up via topcashback plus £80 voucher. Less than 24hrs later the voucher increased to £110. I was going to leave it but spoke to customer services who said it was fine for me to cancel my contract and sign up again in my husbands name. I triple checked it would be ok and then they cancelled my contract. Since then I’ve not been able to resign as my home address is now in some form of Sky purgatory, indefinitely and it won’t let me sign up. I have spent hours on the phone, trying to explain, they keep telling me it’s to do with the 3rd party website (it’s not). Eventually spoke to cancellations again (I was on the phone for over 1.5 hrs being passed from pillar to post) who said there’s an account but no active services,basically it’s dormant (I never had anything installed, never received a router, never had a bill) I was never really a customer. I asked if I could speak to a manager, but was told I’m not a customer, but yet I can’t sign up/get the decent deals because I am a customer?! Make it make sense. Apparently my data (home address) will be deleted inline with their data retention and destruction policy. They have to hold data for a defined period of time to meet regulatory obligations. If only their staff were informed of this so they didn’t give out incorrect advice. So I didn’t even make it to being a Sky customer and yet still managed to waste a few hours of my time, lose my sanity and my will to live! Maybe I’ve dodged a bullet. By the way, they also seem unable to escalate anything to a manager for some reason but they’re obviously doing ok as they don’t seem bothered about losing a customer who was about to sign up for 2 years who will now be signing up to a competitor for 2 years.

AVOID AT ALL COSTS
You’ll be waiting weeks to get installed. They’ll lie to you and make every excuse under the sun. They’ll pass you from one agent to another then they’ll cut you off after wasting your time for an hour. This has happened to me 3 times now. 9 phone calls later and 2 activation dates not met!! You also can’t make out what most customer service agents are saying and they all say the same thing off script the way they’ve been trained. You’ll get the same patter… “I understand your frustration” “I’ve had the same thing happen to me” “I’ll help resolve this”… all lies and then they blame Openreach for there incompetence.
Have been a loyal customer with Sky for years as well as all my family and the company as a whole have really gone down hill massively.
TRY ANOTHER PROVIDER AND SAVE YOURSELF THE STRESS

When online to girl she told me I would have broadband yesterday still no sign and it's like speaking to someone is something they dont do! Do you use this company if you want to speak to a human person!!!
Broadband down since Friday and absolutely no one has been in connect but will still look a full months charges

Signed up giga fast, it’s not a gig, it’s 900MB and they give you a WiFi 5 router that can’t handle 900MB wirelessly. Via LAN possible but I was only getting just above the guarantee speed of 600MB. I complained and was told it was because I’m far away from the exchange lol I’m on FTTP. Complained again and Sky said and I quote ‘anything above the guarantee speed is a bonus’ they did nothing about it. They don’t care and shouldn’t be allowed to sell broadband. No incident management team to look into why my speeds are 30% down. Joke of a supplier. To sell a WiFi 5 router (5.2) with gigafast and charge extra for a WiFi 6 router is a joke.

In June I received a bill for £87. When I queried this I had been charged £53 for the non return of an old router. It was explained by Sky customer services that if I returned the old router then the £53 would be refunded. I returned it via the post office but have still not received a refund. Unfortunately, because this all happened back in June I no longer have the receipt to prove posting.
I contacted Sky this week and their reply has been to advise me to go back to the post office and get a tracking number for the return.
Seriously!, for a parcel that was posted in June!
So, really what they are saying is …they don’t trust me when I tell them that I posted the router, despite me being a customer for two years and a silver vip…whatever that means!
And finally, how can an old router possibly be worth £53!!
So, remember to check your bill very carefully because I didn’t and then got charged £53.
Also, no one from Sky replies to the posts on TP which shows that they really don’t care.

I’ve been a Sky Gold customer for 8 years, but as a pensioner with only the basic TV channels and broadband, I now pay close to £80 per month. The service works fine, but the cost is far too high, especially when new customers get better deals. Loyalty should mean better value, not higher prices.

I wish I had read reviews before signing up with Sky. It is impossible to get help or information. There are two automated services, a bot and a phone service, neither is useful. It's next to impossible to get through to a live person, I have been trying for 6 days. I received my broadband hub and I tried the instructions which are NOT with the hub but sent via message on the phone which means viewing them on a tiny screen as you try to sort through wires and other things. Put the instructions for installation with the product! My instructions tell me to use a grey cable, and are very clear do NOT use the black cable. Well I have no grey cable, I only have a black cable. However it's ends do not fit the port I have. I can't ask what I can do because I cannot get through to any help service. I'm paying for this, I am wasting hours of my life on this, and there is no way to get help. It's abysmal. I've waited 5 weeks to receive the hub and the connection. In the developing world I can get this done in under a week. Even the signing up and payment is done via South Africa, so yes, making sure that people in this country don't work and we also struggle with the communication. No practical or physical help available, just stuck with a dud, so writing this here in the hope it might provoke them to be in touch. AVOID!!

I'm very disappointed with Sky. Their supplier openreach fibre engineer damaged the brickwork and mortar and left a hole where rainwater has been penetrating the wall through and causing dampness.

I tried to reach out to "openreach" but they don't have a customer service phone number not email so impossible to get hold of them.

I would give Sky Broadband a zero...their customer service agents are less than useless, totally incompetent and don't have the basic skills to resolve simple issues. I've now thankfully left Sky and gone to Vodafone, my advice would be if you are thinking about joining Sky Broadband....don't!

Had Sky "installed" on 30 December 2024 did not work so for a period of 8 days was without internet and TV. Every day I rang and was told tomorrow we will get an engineer on the 8th day I asked for the equipment to be removed and service "cancelled". Sky sent me an envelope and I returned all equipment and received a confirmation email plus several emails asking me to return to Sky. I never received a service from Sky yet in May since receiving emails from Sky requesting payment of £16.83. Despite numerous emails and telephone calls this continued until today I was threatened with a Debt Collection agency. Finally today I managed to contact their complaints department and someone promised to cancel the charge. We will see. I had the stamina to resist but I can see how easy it would be to pay the money for peace of mind. Sky has got too big and I would not encourage anyone to go anywhere near them. The amount of frustration this has caused has been incredible and for it to go on for nearly 6 months sums Sky up. Don't touch them with a barge pole.