SlotStars 

SlotStars からの回答

2025年10月29日

Hello Wiera!

Thanks for taking the time to leave a review, Happy to see you are enjoying our casino!

SlotStars からの回答

2025年10月22日

Hi Samuel,
Thanks for leaving a review.
When first registering an account you are advised to read our Terms and Conditions which include our Bonus Policy. Once you have accepted the above you are able to have access to your account.
If you use your Bonus Balance and your bet generates a win, the winning will be added to your bonus balance (unless the bet completes all your wagering requirements in which case, except if the bonus is non-cashable, the entire remaining bonus balance will be transferred to your real balance).
If you make a bet with both Real Money and Bonus Money, any win will be added to your bonus balance to extend your game play.
Having an active bonus does not prevent you from withdrawing, however you will have to choose to cancel your entire bonus balance (this includes any winnings you accrued while bonus was active) should you wish to withdraw. If you reverse a withdrawal, bonus cancelled due to your withdrawal request will not be re-added. You may cancel your bonus at any time by contacting customer support.
We would like to look into the comment of 'depositing 200 dollars' as we are not quite sure why you would need to deposit such an amount.
Samuel please contact us on Chat so that we can assist you further to get this situation sorted as soon as possible.

SlotStars からの回答

2025年10月16日

Hello Lisa,

We thank you for leaving a review and sorry to hear about the issue you have raised.

We in no way can remove funds from our Players' banks, any funds need to be deposited by the player directly and we are very concerned regarding your comments and want to assist you asap!

You will receive a notification asking you to kindly provide us with your account information so we can reply with all the relevant details and assist you further.

SlotStars からの回答

2025年7月28日

Hello Harvey!
Here at Slot Stars we appreciate you taking time to leave a review and we will certainly pass on your feedback.
We do try our best to reward our players on a regular basis from Daily Kickers, Tournaments and level up rewards.
As a host for worldwide game providers we want you have a variety of games at your fingers tips for your game play.
Should you need any assistance Harvey please continue to contact us on Chat, happy to help.

SlotStars からの回答

2025年7月8日

Hej,

Tack för din recension och vi är mycket ledsna att höra att du inte har en bra upplevelse på vårt casino.

Vänligen kontakta vårt supportteam via chatten så att vi kan hjälpa dig att lösa eventuella problem och förbättra din upplevelse av vårt casino.

SlotStars からの回答

2025年5月13日

Hi Mr Wiles,
We are truly sorry to hear about your experience, also for the delay in replying and appreciate you providing feedback.
Here at Slotstars we are advocates of responsible gambling and make it our priority to help protect all of our players.
With this in mind, from time-to-time players may be contacted by our Safer Gambling team, as you mentioned, just to check that everything is OK and that you know about all the player limitations available.
As you are aware there is a list of questions our Safer Gambling team ask as it's our legal and moral obligation to make sure that our players are playing within their means also that the funds that they are using for gambling are not ear marked for anything else. It is not our intention to appear intrusive or breach your privacy, we simply unlike many casinos, put our player's safety and protection first, in some cases we may ask for funding evidence however our goal is still the same.
If you had mentioned anything concerning then our team would have immediately placed precautionary measures on your account until we had received further clarification.
It's essential for our players to understand that while we have multiple responsible gaming tools and practices in place, online gambling still requires a level of self-awareness and responsibility on the part of the player. The terms and conditions you agreed upon during sign-up, as well as our Responsible Gaming Policy, emphasize this.
If you are dissatisfied with the assistance or advice you were given we kindly ask you to check our Terms and Conditions for our complaints procedure.
We would be happy to check on your withdrawals you mentioned Mr Wiles and you can still contact us by email support@slotstars.com for further information.

SlotStars からの回答

2025年4月21日

Hello,

Thank you for taking some time to leave your review.

We are sorry to hear about your experience with our casino. We do our best to ensure terms and conditions are visible for any bonus offer you claim and if you think there has been an error on our end in regards to your bonus we ask you to contact our team on chat so we can look into this for you.

We thank you for your understanding in this matter.

SlotStars からの回答

2025年4月14日

Hello Marcin!
Really appreciate you taking time to leave a review.
We are pleased to hear you are enjoying our SlotStars App and that you have received winnings in a timely fashion.
Congratulations and if you need us we are here for you 24/7 Marcin.

SlotStars からの回答

2024年8月26日

Hi Dennis,

Sorry to hear you are disappointed with our withdrawal time frames. Our team does its best to process requests within a few hours and this may not always be possible due to certain checks.

This is part of our terms and conditions and we kindly ask you to get in touch with our support team on chat if you are still experiencing any issues we will be more than happy to help.

SlotStars からの回答

2024年8月1日

Hej och tack för din recension.
Vi är ledsna att höra om din upplevelse och tackar för feedbacken.
En aktiv bonus kan tas bort från kontot, men vinster som genererats från den bonusen kommer att gå förlorade i detta fall.
Ett alternativ istället för att ta bort bonusen är att omsätta den aktiva bonusen genom att satsa 60x bonusbeloppet i bonusberättigade spel. När omsättningskraven är mötta så kommer medlen att omvandlas till saldo för riktiga pengar.
Om du väljer att fortsätta med borttagningen av bonusen så är du medveten om förlusten av saldot i och med att du kommer att behöva bekräfta innan du går vidare.
Det är möjligt att sätta restriktioner på kontot tills du har bestämt dig mellan dessa alternativ, gå bara till ditt konto.
Om du skulle behöva ytterligare hjälp kan du kontakta oss via email: support@SlotStars.com

SlotStars からの回答

2024年7月4日

Hej Henke,
Tack för att du lämnade ett omdöme och ledsen att höra om din upplevelse.
Observera att vår chatt fungerar på samma sätt som WhatsApp och Messenger så om du lämnar din förfrågan kommer vi att svara så snart som möjligt.
När alla nödvändiga kontroller har genomförts av vår betalningsavdelning kommer du att få en e-postbekräftelse för att meddela dig att pengarna är på väg.
Du är välkommen att kontakta oss på Facebook som ett alternativ Henke.

SlotStars からの回答

2024年6月14日 に更新

Hi Nico,
Thank you for contacting us regarding your account.
Really sorry to hear about your experience and this is not what we want to achieve.
Please note that our chat works in the same way as WhatsApp and Messenger so if you leave your request we will respond as soon as possible.
Feel free to contact us via email to assist you further support@Slotstars.com

SlotStars からの回答

2024年5月13日 に更新

Hello,

Thank you for taking some time to leave your review. Very sorry to hear you feel this way in regards to our customer service, our chat service works similar to messenger in the sense that your query may remain offline until an agent is available to pick this up.

Apologies for any delay in response and for any inconvenience this may cause.

As a fully licensed casino we ensure all withdrawals are processed as quickly as possible and in no way would withhold your funds from you on our end, please get in touch with our team should there be any issues and you can also reach us on support@slotstars.com.

SlotStars からの回答

2024年4月23日

Hello Brogan,
Thanks for providing feedback.
We’re really sorry to hear that your recent win didn’t meet your expectations.
We go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for, and for peace of mind we would be happy to get our Tech team to take a look Brogan.
Please provide us with your Game and Session ID from your game transaction history via email to support@slotstars.com

SlotStars からの回答

2024年4月15日

Hej Bjorn,
Vi är ledsna att höra om din upplevelse och vill verkligen kunna fixa detta.
E-postinformationen du angav hittar inte ett konto som vi kan kontrollera.
Vi bad våra kundsupportagenter att kontakta dig via e-post och fråga om du kunde ge oss en kopia av ditt kontoutdrag som visar insättningen som gjorts till vårt kasino. Med denna information kommer vi att kunna spåra transaktionerna.
Kan du kontrollera dina e-postmeddelanden/skräppostlådor för vår e-postkontakt.
Välkommen att gå med oss ​​via chatt eller Facebook för ytterligare hjälp.

SlotStars からの回答

2024年4月5日

Hej Nicki,
Tak fordi du kontakter os grundet dit spil. Jeg kan se at da du lavede din konto tog vores mangere en beslutnign om tilbud og beløninger på din konto.
Du modtog en email omkring det lige efter vores velkomst mail så du kunne beslutte dig for om du stadig ville lave en indbetaling.
Dette er en ledelses beslutning og vi kender ikke grunden. Grundet vores vilkår og betingelser omkring tilbud og beløninger kan de traffe dette valg når som helst.
Du kunne have trukket dine penge ud hvis du ikke hvae spillet dem. Vi beklager ulejligheden.
For mere information er du velkommen til at kontakte os igen support@SlotStars.com

SlotStars からの回答

2024年4月1日

Hi There,

Thank you for taking some time to leave your review. We are sorry to hear you are unhappy with our rewards and levels system.

These are both set up to give you some extra free play and are awarded based on levels of play.

The tournament free spins are awarded to the top scorers of the tournament and a in this way they are a bit different than the normal free spins.

We will be more than happy to give you more info regarding any queries you may in regards to the offers in our casino so please feel free to get in touch via chat or email.

SlotStars からの回答

2024年3月5日

Hi Rob,
Really appreciate you taking time to leave feedback.
We are happy to hear you have received winnings and congrats.
As a Host for worldwide game providers will be happy to bring you a new variety of games on a regular basis.
Feel free to contact us via Chat as always happy to help.

SlotStars からの回答

2024年2月7日

Hi Raymond!
Truly happy to hear that you are enjoying the entertainment we provide and super happy to hear you have received winnings, hope you have some treats planned Raymond.
We will make sure we do don't change the aspects you like and as a Host for worldwide game providers will be happy to bring you a new variety of games on a regular basis.
Should you need any help please reach out by Chat, Facebook or X Raymond.

SlotStars からの回答

2024年2月2日

Hi Jacinta,
Thanks so much for your review.
We’re really sorry to hear that your recent win didn’t meet your expectations.
We go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for Jacinta.
When you first register an account and before you can start playing with us at SlotStars we include important info like minimum withdrawal and about wagering bonuses in our Terms and Conditions sorry to hear you missed this info.
If we can help with any further info please reach out via Chat Jacinta.