SlotStars レビュー 164

SlotStars からの回答

2026年3月30日

Hello Luke,
Appreciate you taking time to leave a review and sorry to hear you feel this way.
As per our terms and conditions you agreed to before playing on our platform, if you use your Bonus Balance and your bet generates a win, the winning will be added to your bonus balance (unless the bet completes all your wagering requirements in which case, except if the bonus is non-Cashable, the entire remaining bonus balance will be transferred to your real balance).
If you make a bet with both Real Money and Bonus Money, any win will be added to your bonus balance.
Having an active bonus does not prevent you from withdrawing, however you will have to choose to cancel your entire bonus balance (this includes any winnings you accrued while bonus was active) should you wish to withdraw.
If you reverse a withdrawal, bonus cancelled due to your withdrawal request will not be re-added.
You may cancel your bonus Luke at any time by contacting customer support.

SlotStars からの回答

2026年3月30日

Hello Rebecca,

We are very saddened to hear you feel this way and that the outcomes of the games wasn't to the level of your expectations.

We use certified Random Number Generator software and our games are fully checked and audited by an independent company on a regular basis. This is a requirement of our casino license and also ensures the integrity of the games at all times.

We thank you for your understanding in this matter Rebecca.

SlotStars からの回答

2026年3月25日

Hello Kezza,
Thanks for leaving a review and we value your comments.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
We do enjoy rewarding our players on a regular basis from Daily Picks to Tournaments for Prizes, make sure to check these out for extra game play.
If you need anything in the future Kezza please contact us via Chat, Facebook or X.

SlotStars からの回答

2026年3月10日

Hello Charlie,
Thank you for leaving feedback and we do value your comments.
As a reputable gambling site, we work with the most popular game providers in the industry. We have no way of manipulating the content provided by these providers as all games are stored on their servers so we have no way of knowing the outcome to the negative or positive.
The games RTP is displayed in the game rules within each game and is subject to change. If the RTP is an important factor in your decision whether to play a particular game we recommend checking the game rules each time you play.
Rest assured that the results of your spins are determined by mathematical algorithms and the Random Number Generator (RNG), ensuring total fairness.
To continue to guarantee fair play, our RNG software is rigorously tested by iTech Labs, an internationally recognized testing agency. This ensures our game outcomes meet the strict standards set by tightly regulated gaming authorities worldwide.
We would be happy to check any game play Charlie to give you peace of mind and please send the game information to us support@slotstars.com and hope to hear from you soon.

SlotStars からの回答

2026年3月9日

Hi Brandon,
Thanks for providing feedback and we will certainly pass on your comments to our development team.
As per our terms and conditions you agreed to before playing, if you use your Bonus Balance and your bet generates a win, the winnings will be added to your bonus balance (unless the bet completes all your wagering requirements in which case, except if the bonus is non-Cashable, the entire remaining bonus balance will be transferred to your real balance).
If you make a bet with both Real Money and Bonus Money, any win will be added to your bonus balance to extend your game play.
Having an active bonus does not prevent you from withdrawing, however you will have to choose to cancel your entire bonus balance (this includes any winnings you accrued while bonus was active) should you wish to withdraw. If you reverse a withdrawal, bonus cancelled due to your withdrawal request will not be re-added. You may cancel your bonus at any time by contacting customer support.
Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to crew member at any time if you need additional support.
Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our players as quickly as possible Brandon and we appreciate your co-operation.

SlotStars からの回答

2026年3月5日

Hello Daniele!

Thank you for taking the time to leave your review! We are so happy to hear our support team was able to assist you and guide you through your queries. Your feedback is important to us as we try to build the best possible experience for our players!

SlotStars からの回答

2026年2月23日

Hello Reece,
Thank you for taking time to leave feedback and sorry to hear about the issue you experience.
We kindly requested your account information however the email details you provided do not locate an account.
When you register an account we let you know when accepting our Terms and Conditions what files will be required in point 1. Just in case this is missed we add this important detail to your deposit confirmation emails. To make sure we have covered all bases we then add pop-up boxes between game play.
With all the above in place this will prevent any delays when wanting to withdraw winnings.
Reece we would still like to assist you to get the matter resolved as soon as possible.
As you mentioned that your account is 'locked' please email us support@slotstars.com and happy to help 24/7.

SlotStars からの回答

2026年2月18日

Hello Sai.

Thank you for taking the time to leave your review. Your feedback is important to us and we are glad to hear you are having a good experience with our casino!

SlotStars からの回答

2026年2月17日

Hello Baris,

We are happy to hear you are enjoying your experience with our casino, your feedback is important to us and we thank you for taking the time to leave your review!

SlotStars からの回答

2026年1月27日

Hello Stefan!

Thank you for taking some time to leave your review, we are really happy to hear you are enjoying our casino and appreciate your feedback!

SlotStars からの回答

2026年1月12日 に更新

Hello Ania,
Thank you for leaving a review and sorry to hear about the issue you have raised.
Please let us assure you we take such matters extremely seriously and we kindly requested your OJO account info via TrustPilot to be able to give you a personalised reply and assist you further.
Sadly, the information wasn't provided but we would still like the chance to help.
Of course we respect your wishes going forward and you are able to close your account by logging in > go to the Personal Area in the menu > Select Player Limitation and read the options carefully to ensure it's the correct choice for you Ania.
Adding the above to your account will not affect your refund request and our support team will be happy to arrange this for you. Please can you contact us on live chat for a quicker reply, hope to hear from you soon.

SlotStars からの回答

2025年12月15日

Hello Merit!
Happy to hear you enjoy your time with us and we appreciate you leaving a review.
We value our players and so if you need us we are on hand 24/7 and always happy to help.
Glad to hear you received your winnings in a timely fashion and thank you for your efforts completing our verification process, it does make withdrawing winnings so much easier.
Merit you are welcome to join us on chat again in the future if there is anything we can assist with.

SlotStars からの回答

2025年12月4日 に更新

Hello Camilla! Thanks for taking some time to leave your review. We are so happy to hear you are enjoying our casino, your feedback is important to us!

SlotStars からの回答

2025年11月10日

Hello Deborah, thanks for taking some time to leave your review! We are so happy to hear you are enjoying our casino, your feedback is important to us!

SlotStars からの回答

2025年10月29日

Hello Wiera!

Thanks for taking the time to leave a review, Happy to see you are enjoying our casino!

SlotStars からの回答

2025年10月16日

Hello Lisa,

We thank you for leaving a review and sorry to hear about the issue you have raised.

We in no way can remove funds from our Players' banks, any funds need to be deposited by the player directly and we are very concerned regarding your comments and want to assist you asap!

You will receive a notification asking you to kindly provide us with your account information so we can reply with all the relevant details and assist you further.

SlotStars からの回答

2025年7月28日

Hello Harvey!
Here at Slot Stars we appreciate you taking time to leave a review and we will certainly pass on your feedback.
We do try our best to reward our players on a regular basis from Daily Kickers, Tournaments and level up rewards.
As a host for worldwide game providers we want you have a variety of games at your fingers tips for your game play.
Should you need any assistance Harvey please continue to contact us on Chat, happy to help.

SlotStars からの回答

2025年7月8日

Hej,

Tack för din recension och vi är mycket ledsna att höra att du inte har en bra upplevelse på vårt casino.

Vänligen kontakta vårt supportteam via chatten så att vi kan hjälpa dig att lösa eventuella problem och förbättra din upplevelse av vårt casino.

SlotStars からの回答

2025年5月13日

Hi Mr Wiles,
We are truly sorry to hear about your experience, also for the delay in replying and appreciate you providing feedback.
Here at Slotstars we are advocates of responsible gambling and make it our priority to help protect all of our players.
With this in mind, from time-to-time players may be contacted by our Safer Gambling team, as you mentioned, just to check that everything is OK and that you know about all the player limitations available.
As you are aware there is a list of questions our Safer Gambling team ask as it's our legal and moral obligation to make sure that our players are playing within their means also that the funds that they are using for gambling are not ear marked for anything else. It is not our intention to appear intrusive or breach your privacy, we simply unlike many casinos, put our player's safety and protection first, in some cases we may ask for funding evidence however our goal is still the same.
If you had mentioned anything concerning then our team would have immediately placed precautionary measures on your account until we had received further clarification.
It's essential for our players to understand that while we have multiple responsible gaming tools and practices in place, online gambling still requires a level of self-awareness and responsibility on the part of the player. The terms and conditions you agreed upon during sign-up, as well as our Responsible Gaming Policy, emphasize this.
If you are dissatisfied with the assistance or advice you were given we kindly ask you to check our Terms and Conditions for our complaints procedure.
We would be happy to check on your withdrawals you mentioned Mr Wiles and you can still contact us by email support@slotstars.com for further information.