Wagered £85.20 for a £3 bonus, absolutely shocking, times it looked like the bonus was coming in only for it to be stopped by suspicious game activity. They have a ridiculous amount of sister sites,... ãã£ãšèŠã
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Som mÃ¥nga andra sÃ¥ gjorde jag en insÀttning för att sedan inte fÃ¥ lov att logga in, livechatten Àr endast tillgÀnglig nÀr man Àr inloggad eller i appen men de verkar som app livechatten inte funkar dÃ¥... ãã£ãšèŠã
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At SlotStars, youâre not just a player â youâre a star â. Whether you're spinning slots, diving into live casino action or poker, or joining interactive game shows, we treat every player with star-worthy care. ð® With 6,000+ games from the worldâs top providers, thereâs always action waiting for you. ð¡ïž Licensed and regulated by the Malta Gaming Authority, the UK Gambling Commission, the Swedish Gambling Authority, the Danish Gambling Authority, and moreâwe guarantee a fair, safe, and secure gaming experience wherever you play. ð¥ Enjoy daily promotions, exciting tournaments, and a VIP program that rewards your play while elevating your experience. ð Join and claim 100% up to £50 + 50 free spins with just a £10 deposit (currency adjusts to your country). âš Step into the spotlightâbecome a star at SlotStars today! âš
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casino deliberately declining my funding documents
So I won £6000 on Sunday past I tried to withdraw but was unable had to do my own research which said Iâd have to upload documents so I did but the only option for documents there is are funding evidence so I uploaded bank statements for the months of January and december which were declined? Which surely is the best way of proving that but anyway I then sent receipts for my winnings from BET365 guess what declined then I tried just my income from my job being paid into my bank also declined, what the hell am I supposed to upload if they are just going to decline everything? They donât reply to emails there chat is useless Iâm not begging to thing that they are going to avoid paying me my fair winnings this is unnaceptable surely there is a law against this? can anyone tell me how to resolve this?
2024幎1æ7æ¥
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SlotStars ããã®åç
Hi Nathan,
thank you for taking some time to leave your review.
Sorry to hear you are having issues verifying your account with us. Funding evidence may be required at times and our team will do its best to advise what documents we may need.
We are sorry for any delay in response to your query, kindly contact us via chat on the app or online and our team will do its best to respond asap.
Kindly note our chat works similar to messenger where your query remains offline until an agent can respond. We are doing our best to respond as quickly as possible.
withdrawal times are beyond ridiculousâŠ
withdrawal times are beyond ridiculous and customer service impossible to contact, when will they realise their rubbish messenger approach to replies is a failure (bit of a cheek saying they work like messenger as that is instant), perhaps when they move from bad to poor on trustpilot which they will. avoid as better sites
2024幎1æ5æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi there,
thank you for taking some time to leave your review.
We are sorry to hear you feel this way in regards to our customer service. Our chat works in a way similar to messenger in that your message is received and remains offline until an agent is available to pick this up. In no way do we mean that the response is instant.
Feel free to contact our team with any feedback as we are always looking for ways to improve, we would be happy to hear from you.
Bluff och båg
Satte in en summa för flera månader sen,kan inte logga in har skickat massor av mail som dom inte svarar på. FruktansvÀrt dåligt. Pengarna jag satte in får jag ingenting för.
2024幎1æ4æ¥
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SlotStars ããã®åç
Hej Jeanette,
tack för din recension. Vi Àr ledsna att höra att du har problem med att logga in på ditt konto. VÀnligen kontakta vårt team och låt oss veta exakt vad problemet Àr så att vi bÀttre kan hjÀlpa dig.
Vi ber om ursÀkt för eventuella förseningar i svar på våra e-postmeddelanden, vårt team gör sitt bÀsta för att svara så snart de kan göra det.
Withdrawal!!!
Hi, I won on 30th Dec and I have requested the wirhdrawal on the same date to my card, but the withdrawal haven't been processed yet, ie 5 days later. I made before a smaller withdrawal that was processed within few hours. That is why I cannot understand why now is this delay! The communication on both chat and email is very poor. I just want to know when and if this will be ever processed! My id is Oana1272. Please do not reply to me with your standard replies. For now I give only a star. If I receive my winning into my bank by tomorrow, I promise that will get back in here and give you 5 STARS ð.
2023幎12æ30æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi Oana,
thank you for taking some time to leave your review.
We are sorry there has been no update and a delay on your withdrawal and we have escalated this to our payments team for you now. Our team will email you an update as soon as they have processed your withdrawal.
Our chat works like messenger and your message remains offline until an agent is available to pick this up. We are sorry for any delay in response.
Varnar för detta bolag satte in enâŠ
Varnar för detta bolag satte in en liten summa pengar, kan inte omsÀtta dessa.. har kontakta dom.. inget svar.. varning varning för detta bolag
2024幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hej,
vi Àr ledsna att höra att du har problem med ditt uttag.
Vi kan behöva verifiera ditt konto för att du ska kunna göra det och vi beklagar om det har blivit en försening i svaret på din chatt eller e-post.
Vi ber dig vÀnligen att ta kontakt via chatt och lÀmna din chatt öppen, vår chatt fungerar som messenger och en agent kommer att svara så snart som möjligt.
Won't return the 600 pounds won
Won't return the 600 pounds won. I sent the statements, employment contract, then bank card photos from both sides.They said that the card is invalid, even if it is still valid for several years. When I count the money, it is immediately valid for some reason..)) They does not answer calls, I am blocked. Somalia level charlatan mafia!
2023幎12æ22æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hello,
thank you for taking some time to leave your review, we are sorry to hear you feel this way in regards to our casino and want to do our best to improve your experience so we ask you to kindly get in touch via email or chat.
Our chat works like messenger and our team does its best to reply to your message as soon as an agent is available to do so. We are sorry if there is any delay in response.
I'd love to give more stars but theâŠ
Update : customer servic still hasn't responded even though there able to respond here ? It's Impossible to speak to a real person just keep getting knocked off Shame on ye. There should be a no star option
Update : still no reply from customer service . Please please avoid
I'd love to give more stars but the customer service is a joke . Impossible to chat to someone . Won a big number of free spins and only gave me half to play . They juts went missing of my screen. Alot of games not loading either
2023幎12æ23æ¥
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SlotStars ããã®åç
Hello Triona,
thanks for taking some time to leave your review.
We are sorry to hear you have had a bad experience with your customer service. We apologise for any delay in response our chat works like messenger and your message remains offline until our next agent is able to pick this up.
Our team will do its best to resolve any issue with your game as soon as we can respond.
50pound on account gave me 50poundâŠ
50pound on account gave me 50pound bonus i played big bass bonanza on 20pence spins gave first feature ater 60pound paid 15pound then took the remaining 55pound 51 chances not one bonus serious robbing people stay well away
2023幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi Phillip,
Thanks for leaving a review.
We're really sorry that you feel this way and would like to emphasize that we work with the biggest and most respected game provider companies in the world and therefore we have no possibility to interfere with the content that is being delivered to us by them.
The games are hosted on their servers and we merely act as an interface for these games.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs.
We get how frustrating it can be when you don't get the result you were hoping for and certainly wish you better luck in the future Philip.
Feel free to get it in touch via Chat or email for any further information.
customer service is a joke
customer service, what a joke, the worst, the very worst, of any site i have ever bene on. avoid all skill on net sites
Update:
1 day to reply to my trustpilot review
14 days to reply to my account queries and still waiting
you need to sort yourselves out
2023幎11æ2æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi Neil,
Thank you for your review. We are sorry to read you have had a bad experience with our customer service.
Our chat works like Messenger or whatsapp and your message remains offline until the next agent is available to pick this up.
We are sorry for any inconvenience caused we are doing our best to get to each query as quickly as possible.
Slotstars is one of the best slots andâŠ
Slotstars is one of the best slots and gambling apps you can get , i am a member for 2 years now and the promotions and support these guys offer you are amazing ! The customer support and agents are very respectfull and full of joy with promotions and spins all the time , i absolutely love this app and the things they offer , make sure to give it a try and take my word for it . You will not regret it !!
2023幎10æ25æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi Alex!
Really happy to hear that you enjoy our platform of entertainment here at SlotStars and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
We do enjoy rewarding our players on a regular basis from Daily Picks to Tournaments for Prizes.
If you need anything in the future give us a shout out via Chat, Facebook or Twitter.
withdrawing- verifying documents service is not acceptable
Trouble withdrawing -asking for different types of proof and nothing works for verification - they want me to tell them when I won the money and how much and what game. So I go into game history and can see where I won - it says win but doesn't tell me how much so I don't have the answer - and shouldn't they know this information !! they have better access then I do - this is crazy. Very poor to deal with - to bad for I did like the site but this response and treatment for withdraw is painful. I keep sending in document to get verified and each time they say it not accepted. I use the same documents files for other casino and not a problem. So I re-scan my ID and internet bill and get the same error. Very frustrated - when I look at the documents they seem fine. So what is the issue with them - they are not specific just sent the same response with a list of instructions - clear pic, clolour etc, not able to verify and state this on each attempt
2023幎10æ20æ¥
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SlotStars ããã®åç
Hi Lisa,
Thanks for taking time to leave a review and sorry to hear about the issues you have experienced.
As a Host for worldwide game providers we are limited to what we are able to see on the games. For example if we see that the game was played several times during the one day we would not know which game play to escalate for checking. If there is any issue i.e. missing winnings then we kindly ask for session and game ID so we can open an investigation with the Game Provider.
However, if you were unable to locate the details but could give us the game/date and approximate time we would do our very best to find the info to assist.
When you register an account and before you can deposit, our system undergoes standard checks via the national database.
We appreciate you uploading the required docs for this process and we provide info on what documents are required and how they should look to pass the process. We would be happy to check this for you so we can get this fixed.
Please get in touch via Chat for a quicker response so we can help you further.
They are not replying me whole day
They are not replying me whole day. I send my documents for verification and I make a withdraw request. They are not answering via email either chat. Very much poor communication. I am in doubt about receive my withdraw money.
2023幎10æ5æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hello Fahad,
Thank you for taking some time to leave your review, we are very sorry to read you have had some issues with your verification and withdrawals.
Documents can take 12-48 hours to process and will send you an email updating you in regards to the progress of each document as well. Once you are fully verified you will be able to proceed with your withdrawal requests.
Our chat works like messenger and your message is kept until the next agent can get in touch. We want to help you resolve any issues as soon as possible and our team will be in touch as soon as an agent is available to do so. We apologise for any inconvenience this has caused Fahad.
Terrible site always spamming forâŠ
Terrible site always spamming for documents always changing you min deposit always blocking you withdrawals
2023幎8æ8æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi Lewis,
We are truly sorry to hear about your experience and will pass on your feedback.
We believe in being transparent and when you first register your account our system checks the national database, with this in place you are able to deposit.
Within the registration process in our TandCs point 1 we advise on what documentation will be needed and if this is missed we gladly provide a reminder as a pop up for each deposit.
We truly pride ourselves in promoting responsible gaming and accounts are being assessed for game play by our Safer Gambling Team.
If a process needs completing, feel free to place limitation options on your account located under My Account and Safer gambling while waiting to withdraw to protect your funds.
Feel free to contact us via Chat, Facebook or Twitter for further assistance.
SÀtt inte in om ni inte redan Àr registrerade
Som många andra så gjorde jag en insÀttning för att sedan inte få lov att logga in, livechatten Àr endast tillgÀnglig nÀr man Àr inloggad eller i appen men de verkar som app livechatten inte funkar då Ànda meddelandet du får Àr av en bott, mailsupporten tar god tid på sig att svara om dom ens kommer göra det, de återstår att se.
2023幎8æ7æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi Daniel,
We appreciate you taking time to post a review.
We are really sorry to hear you feel this way and would welcome any feedback as always room for improvement.
Please bear in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
You are welcome to join us on Facebook or Twitter to assist you further.
Donât respond to you!!
Wonât let me withdraw the funds. Requested a document off me again, saying it was a duplicate but wonât decline it so I can upload relevant document then asked for. Donât respond to your emails!!
2023幎7æ10æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi!
We are truly sorry to hear about the issue.
We believe in being transparent and when you first register your account we advise in point 1 of our TandCs about the verification process.
Thanks for uploading docs, really appreciate your time. As each doc is verified you will receive an email confirmation. If you are having issues uploading docs then our team will be happy to assist. Please bear in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
In the meantime you can place limitation options on your account located under Personal Area to protect your funds until the verification and withdrawal is completed.
You are welcome to join us on Facebook or Twitter to assist you further.
JÀttedålig!! Buu!
Gick jÀttebra att sÀtta in pengar men sen går det inte att logga in. Såååå dåligt.
2023幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hej Catrine,
Tack för din feedback och vi ber hemskt om ursÀkt för förseningen med vårt svar.
Vi Àr verkligen ledsna att höra att du har problem med att komma åt ditt konto och vi ber dig vÀnligen att prova stegen nedan:
1. Försök att logga in med antingen ditt anvÀndarnamn eller e-postadress och återstÀll lösenordet
2. Rensa cookies och cacheminne, aktivera popup-fönster och starta om enheten
Om ovanstående inte fungerar, vÀnligen kontakta oss via e-post eller Facebook för ytterligare hjÀlp.
Not able to withdraw money
Not able to withdraw £150. It keeps asking me to upload documents of my income- Iâve uploaded 3 payslips and my P60 but it keeps getting declined. Nobody will answer any emails and they donât have a contact number. There is literally nothing else I can upload. Theyâve approved my bank card & my ID but my payslips and P60 keeps getting declined. It keeps saying they are a duplicate but they wonât accept them!!! So I have now lost £150!!!!!!
Edited due to reply.
They have not been accepted as I have been asked to upload them over and over again. Not one has been accepted but they are now being classed as duplicate documents. How can they be accepted and a duplicate at the same time. I have also requested a call back- I have been waiting since Monday 10th July for this so that is no help. You get absolutely zero help from anybody. Everybody in the chat says the same things to you and nobody replies to your emails. Avoid this casino at all costs unless you want to chuck your money away!!!!!
2023幎7æ13æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi Georgia,
Truly sorry to hear of your experience and this is not one we want for our Players.
Really appreciate your time and efforts uploading source of funds documents and if you are receiving duplicate emails it would mean the original uploads have been accepted.
However if you have received rejected emails then perhaps the screen shot is not up to our requirements.
We are happy to assist you further to get this fixed so please contact us on Chat and we can arrange a call back.
Not able to withdraw money
Iâve just won some money, and it was so very easy to deposit, but after my documents has been verified and I am ready to withdraw, the site wonât let me. It says that I need to get my documents verified, even tho both my address and ID has been verified..
If anyone knows any way to contact them of withdraw the money, please let me know. They are not answering the live chat or any emails
2023幎7æ11æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi there!
We believe in being transparent and when you first register your account our system checks the national database, with this in place you are able to deposit.
I thank you for uploading docs, really appreciate your time. As each doc is verified you will receive an email confirmation. If you deposited via a bank card this may also be required.
In the meantime you can place limitation options on your account located under My Account and Safer gambling while waiting to withdraw.
Please bear in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
Terrible site
Terrible site. Very up setting. You can deposit & have as much money as you like deposited. The minute you want to withdraw your stroke of luck winnings. You have to verify your identity. All done ð. And a email from slot stars saying all done successfully. Still canât withdraw. So while Iâm waiting I decide to have a game of big bass my play balance is way lower than my real money balance. Done about 20 £1 spins to over £110 outta my real money balance when I was back on the home page. Joke of a site as soon as my balance is paid Iâm permanently deleting these ð€¡s
2023幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi Gary,
Sorry to hear this is how you feel and welcome feedback as always room for improvement.
We believe in being transparent and when you first register your account we advise about the verification process in Point 1 of our TandCs and then again with each deposit with a pop up. We want all our Players to have everything in place so that when you want to withdraw there is no delay.
In the meantime you can place limitation options on your account located under My Account and Safer gambling while waiting to withdraw.
I thank you for uploading docs, really appreciate your time. As each doc is verified you will receive an email confirmation, please check your junk/spam folder. If however, you are unable to access your withdrawal page then give us a shout either via Chat, Facebook or Twitter and we will gladly assist.
Do not sign up to this site.
Do not sign up to this site.
If I were to write a paragraph on the reasons you should avoid this site it would equate equivalently to a novel.
The promotions are a scam, the rewards are a scam, and the options provided to raise issues in relation to these subjects and pretty much any other issues or complaints are completely and shamefully inappropriate.
Unless you deposit on your first visit and cash out your winnings if by a miracle you win, the best thing you can do for yourself and everyone else, is to avoid this site.
Or go and see for yourself just how insulting this site really is.
Itâs not so much the inadequate offers or the deceit of the how this site is structured but more the outright blatantly disrespect of how they organised their customer service to ensure that nobody can ever dispute anything at all.
Itâs utterly disgraceful.
Please do not put yourself in the hands of these criminals.
2023幎6æ20æ¥
èªçºçãªã¬ãã¥ãŒ
SlotStars ããã®åç
Hi there,
Sorry to hear this is how you feel and we always welcome feedback.
This can be both negative and positive. When negative we take this onboard so we can work together to improve our player's experience. When positive this ensures we do not change what you enjoy.
Our Rewards are designed to give back every day with extra game play for deposits or registration offers. Obviously we are happy to take onboard any suggestions you may have.
Marcus (the bot) is in place to try and assist our Players with general questions and if the query is not completed Marcus will direct you to an agent.
Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
I am very sorry to hear that your current winnings did not meet your expectations.
We go to great lengths to ensure fair play and all game results are generated by the Random Number Generator (RNG or simply called Random Number Generator) software and are third party tested for compliance by iTech Labs. The tests are conducted to a standard verified by the most heavily regulated remote gambling jurisdictions around the world. This means that all of our games are based on randomness and luck and that every spin can go from losing to the big jackpot in seconds and this is the sheer nature of slots.
Feel free to use Facebook or Twitter as another option.
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