slumbersource.com レビュー 47

We love our new beds. I no longer hurt myself getting my disabled husband in and out of the bed. The beds are comfortable. The communication with this company is amazing. They go over the top to make sure you know what's going on every step of the way. It was a five star experience except for the set up part of it. We got the beds in less than two weeks. The set up schedule changed twice. I think something happened that was unexpected and out of the control of the scheduler. He was very on top of things and did everything he could to make things happen. The set up came 4-5 days after the bed delivery. The only disappointment in product were the sheets. I had to iron them. I was not impressed with the quality and bought different sheets. If you are disabled this is a must have! It is so easy to get my husband in and out of bed. I feel blessed.

Was delivered and installed as scheduled. They keep me informed at all times. They called me after the installation to be sure all went well.

likes to swear at customers for giving honest reviews and voicing issues. no piece of technology is going to be perfect- may break or even have technical problems when being used regularly. instead of considering potential solutions - someone at the company came off as defensive and swearing.

DON'T BUY!
Bed is extremely slow moving. Remote stopped working 2 weeks after having it. Ordered for my grandfather because he likes to sit up and he's very large (almost 400lbs). The area that your butt sits on is less than a foot wide, he felt like he was sliding out of the chair constantly. They gave a belt to wrap around, so I believe it's a common occurrence even though they won't tell you that.

Tried to call the number to return the bed and get SOME of the $4700 back, but they refuse to return. The 30 day return policy is "special circumstances". Make sure you know exactly what you're getting before you order because these people are not gonna help you if it isn't a good fit.

Feels like their business model is scamming the older generation.

UPDATE: Within an hour after posting this review, the owner text me threatening legal action if I did not remove the post. Looking at the other negative reviews, he seems to do the same song and dance on all of them.

When I responded via text to him explaining that there was no way for my grandpa to know if the bed worked for him without sitting in it and trying it, he proceeded to call me all sorts of things. I'll be posting the screenshots on social media. If this guy can't handle a review of a negative experience without resorting to name calling and degraded language, he should probably find another profession.

Thank you. This was a big decision for us. Thank you for doing a great job walking us through it. Thank you for patience and all the information.

Assembly instructions and videos were lacking, but two of us were able to assemble our new Upbed Independence and connect all its wiring in about 2 hours. The customer service rep that helped us with our order was awesome. He even responded to a text message on a weekend.

Easy communication from the beginning, spoke with Mickey.

The advertised app and bedtray are not available in USA (as seen in ad).The bed is very slow to rotate into positions. The remote for movement is very hard to see and difficult for elderly to operate. The button must be held down thru entire rotation process which is a difficulty for some people. The bed is extremely heavy/ place it in desired room space initially because takes 2-3 people to move on carpet. Rotation is good but not a lift chair position. Person can slide out of bed if not careful ( seatbelt is unwanted by owner). The mattress seems to fluff up in crease when bed is rotating. It will take some getting used to by elderly people. I am hoping that owner will become more fond of bed after a month or two....

The setup and installation was seemly. Everything seems a great quality. We haven’t officially tried out the bed yet but are sure it should work just fine . Thank You !

Searched high and low for a bed like this!

It's everything we needed, and Slumbersource went above and beyond to make it happen.

Courteous, professional service, constant communication throughout the entire process, and the bed arrived in perfect condition ready for assembly.

Would do business with again.

Amazing service! Todd and Mickey, were helpful and even assisted in getting our bed set up at our house!

Fabulous customer service. 10/10 and will order my next bed from here when I need one! The process was way easier than expected with the help of Mickey - he was great and answered all my questions!

Unfortunately, this ended up being a stressful and disappointing purchase. The shipment arrived late, so the delivery didn't start unto nearly 5pm and wasn't completed until about 9:30pm. There were some issues with the installer's truck, which slowed him down and left his assistant to assemble the bed solo. There was a lot of unsteadiness in the mechanism, and to their credit SS got the engineer that designed the bed on the phone with the installers to help correct the problems. Also, some of the bolts that were the wrong size, so the rails were not able to be installed until the next day.
After the assembly was complete we discovered that this bed was not a good match for my elderly dad. One main problem is that when the bed goes into the prone/sleep position the user's feet are hanging off the bed and so they have to scootch up using elbows/feet/ and strength, which was very difficult for my dad. He didn't sleep in it that first night, and I spent a quite a bit of time speaking to an SS rep regarding the concerns. We wanted to return the unit, but the Return Policy is basically none. The bed must be returned fully disassembled and in the original packaging, including the pallets. This isn't possible, especially when their installer discards the packaging, and it was wet from the rain.
Granted, some of the issues were outside of SS control (eg. the delivery driver leaving the boxes outside in the rain), but I also think they could do better by having some honest discussions with potential buyers to make sure this is a good option for the intended user, because once this bed is delivered it's yours. Since this is an on-line purchase there isn't a way to know if it's right for you until you try using it, by which time it's too late. We could not find any videos or sales promos that show a person going completely from prone to seated and visa-versa. They show portions of the process with edits, but not how a person who could benefit from this type of bed will actually use it. I think that would be really helpful for potential purchasers. My dad is giving it a go of using the bed, so hopefully he'll eventually find it useful, but unless you have a way to test this bed out in person, I would not recommend at this time.

Everyone was so helpful and informative. Todd, the sales representative I talked to on the phone, was just great and, after the purchase, I heard from Mickey several times to make sure I knew when the delivery was going to be made, and the 2 men who set it up here in Memphis were awesome too! I'm so glad we found your company!

Response time was AMAZING!!! From the time that I reached out to Slumbersource via email to inquire to the bed being delivered was incredibly quick! Todd responded to my email immediately and assisted us with ordering a bed for our client. Todd went above and beyond, could not be happier!!!

Thank you!

Our experience with Slumber Source was not just terrible but traumatizing. Their website is misleading and vague about what you are paying for. They do not remove your old mattress but only move it to another room (so helpful). The bed we ordered turned out to be just a bedframe but all the online photos showed it with a mattress, all the options suggested a bed NOT a frame. When we called to see what could be done, it was the lack of customer service, solely doled out by the owner who was unprofessional to say the least. The language and way in which he spoke to us was shocking. He was adamant that they are right and you are wrong no matter what. They made my elderly mother so upset and intimidated that we could only semi-resolve the issue with the help of a male family friend. We ended up buying a mattress elsewhere to put on the very expensive bed frame that only raises up and down.

Todd found the perfect homecare bed for my mother and was super happy with it. Todd provided us the best customer service and even followed up with my mother to check up on her. Very professional and kind.

Slumbersource AMAZING company!!!
I bought a bed for my father and all processes buying was perfect very professional and excellent customer service !! Highly recommended

I recently purchased a bed and I couldn’t be happier with my decision! From start to finish, the process was seamless. The ordering was simple, the delivery was on time, and the setup was straightforward.

The bed itself is incredibly comfortable—firm yet supportive, making for the perfect night’s sleep. The quality is top-notch, with sturdy construction and premium materials that feel built to last. Not only does it look stylish but it also provides excellent comfort and support.

I’ve noticed a significant improvement in my sleep since switching to this bed, and I wake up feeling well-rested every morning.

Would definitely purchase again! 5/5 stars.