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Smart Plan レビュヌ 157

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TrustScore 5段階評䟡の4

4.0

建蚭䌚瀟
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5぀星のうち1の評䟡

Booked annual service. Nathan arrived. Barely in 5 mins and advised all ok. Was concerned advised elderly lady lived here. Wasn't concerned. Few hours later noticed pressure had dropped. Called... もっず芋る

5぀星のうち5の評䟡

I don't normally leave reviews but the team behind Smart Plan deserve the praise. Customer service team are very knowledgeable and were able to answer my every question without trying to pressure me i... もっず芋る

5぀星のうち5の評䟡

Great customer service all around. My call was answered within 30 seconds. Very professional agent on the phone who was very clear and understanding with my boiler issue. Within 24 hours an... もっず芋る

5぀星のうち5の評䟡

I am not one to post reviews, but on this occasion I felt compelled to say "Brilliant Service" ..Start to Finish .. Highly Recommended. All i had a I do was make the phone call and the rest was all do... もっず芋る

䌁業情報

  1. 建蚭䌚瀟
  2. ボむラヌ提䟛業者
  3. 排氎サヌビス
  4. 電気技垫
  5. 電気機噚修理店
  6. 害虫・害獣駆陀サヌビス

圓該䌁業による蚘述

Smart Plan are the all in whole service provider for your home emergency needs. Our products provide breakdown, maintenance and servicing for boilers, central heating, plumbing, drainage, electrics, pests, security and all manner of appliances.

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4.0

ほが満足

TrustScore 5段階評䟡の4

157件のレビュヌ

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5぀星のうち5の評䟡

Very helpful

Very helpful, helped get an engineer out to me very quickly as my boiler was broken. They also serviced it at the same time which was very convenient for me. Would recommend!

2022幎4月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Disgusting and downright scam

Disgusting and downright scam
Mis sold service, Claiming to charge one time payment of £375 but then charging for each part and asking for money for each repair... what nonsense scam artists..Phone service not properly functioning.
Have reported to the financial Ombudsman.
My account is for the Eastney road PO48DY property, 7 emails to your said email id over the last 2 weeks....keeps getting rejected by the way.. you will need to check on your email servers as well in addition to the shoddy service.

2022幎4月4日
Smart Plan ロゎ

Smart Plan からの回答

Dear Vjay

We are sorry to hear that you are unsatisfied with the services provided to you. We are unable to identify your account from this review, could you please email us at hello@smart-plan.com with your address so that we can investigate and liaise with you accordingly?

Kind Regards
Smart Plan

5぀星のうち5の評䟡

Amazing service

I spoke to Oscar in the customer service team who was very friendly. I had an issue with my heating which was resolved the same day! Amazing service every time. Thanks Smart Plan👍🏌

2022幎3月8日
自発的なレビュヌ
5぀星のうち1の評䟡

Smart-Plan also known as UK Boiler


Smart-Plan also known as UK Boiler Company Ltd. I took a fixed price repair policy out with them for £375. I believed I was dealing directly with the boiler manufacturer Vaillant as their website is designed to look like the genuine Vaillant site. The plumber came to my house and spent no more than 1 minute looking at the boiler as said that the PCB wanted replacing and it was a common fault. He said he would order the part. Eight days later we still had no heating. I phoned Smart Plan and they said they had refunded £240 to me because the PCB was not covered and I should read the terms and conditions. They charged me £135 for one minutes work. As far as I am concerned this is sharp practice at best and these people are to be avoided at all cost. I don’t believe they have engineers of their own, and simply phone an engineer local to you and take a big cut for themselves. Next time I’ll just use a local plumber.

2022幎3月2日
Smart Plan ロゎ

Smart Plan からの回答

Dear Mr Marsh

We are sorry to hear that you are unsatisfied with the services provided.

We have tried to contact you several times to no avail. You paid for a fixed price repair with Smart Plan. During the phone call where you took out the fixed price repair our operatives explained specific types of work that are not covered within this product - including the PCB. Our operative explained that the full terms and conditions can be found on our website and will also be emailed to you. We completely understand that prior to an engineer attending the property you would not be in a position to identify yourself if the issue is the PCB - as such we specify that should we attend the property and the fault is a PCB (not included within a fixed price repair) we will refund you £240 and change your appointment to a call out and diagnosis. We have diagnosed the fault and offered a quotation for repair.

Kind Regards
Smart Plan

5぀星のうち5の評䟡

Good service

Very pleased with the engineer. He also had an apprentice. They were both very polite and efficient and tidy. Unfortunately there was a slight hiccup but the engineer came out and rectified this.
Highly recommend.

2022幎2月22日
自発的なレビュヌ

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