SmartBuyGlasses レビュー 

Fantastic selection and great customer service.

Communication with the customer service officer was pleasant, and the response time was ideal.

They were able to answer my simple queries and even provided additional information, which ultimately made me feel comfortable purchasing from them.

After-sales service was great too. I needed to clarify my delivery time and found out that prescription lenses require a bit more time than the standard 14 working days stated.

The company is good and price is reasonable. I will buy from them again

Great selection, my daughter loves her new frame.

Perfect. What more can I say...

easy and no fuss at all. delivery was very quick too! i'm very impressed!!!

Everything are in ordered.

The delivery is prompt. Well packed.
Great price!

Very good service

Ordering was easy and delivery was right on time.

Efficient & speedy delivery. Glasses fit’s nicely

Fast delivery, authentic glasses of great quality at a good deal!

Authentic & fast delivery
Product is good and cheaper than retail.
Tks

Seems great, pressie for my
Wife, she’s happy, arrived quickly. Product seems genuine

excellent product, prompt delivery

by the numbers, smooth processing and delivery.
slightly slower for 1 order, likely due to year end holiday season.
Second order totally backordered and have to wait, quite a long wait though. Appreciate the information given, perhaps should have asked for a refund for second pair, and order later. Nevertheless all good, will still use their service in the future going forward.

I had been in ongoing contact with your Optician@ team, explaining that I was struggling to find a provider in Singapore willing to conduct an eye test without requiring the purchase of glasses through them, as my existing prescription I'd submitted to SmartBuy was considered out of date under Singapore’s regulatory requirements. I tried multiple locations and kept your team informed throughout.

Your Optician team were initially responsive. However, over the last few days I received no replies, despite sending multiple follow-up emails. In my most recent message, I clearly stated that since I could not secure an eye test, we should cancel the order.

Instead, today I received an email from your CustomerService@ team informing me that my order had been changed and then shipped, without my consent: the prescription was removed and a frame-only order was dispatched.

This change appears to be the result of a breakdown in SmartBuy internal communication. As a consequence, I now have a non-functional product being shipped to me, which I will have to spend time and money returning.

I am short-sighted. A frame-only order is of no practical use to me, and it is unrealistic to suggest that lenses can be sourced locally for your frames in Singapore. I am unclear how this decision was considered to be in my interest.

I have never experienced a company unilaterally altering an order after being explicitly asked to cancel it, and then presenting that decision as a customer-focused solution. I would like a clear explanation of how this occurred, and confirmation of how you intend to resolve this without further inconvenience or cost to me.