Excellent customer service. From a lovely lady called Amy which dealt with some missing fluid which was only about 2 L missing but she sent me a full 5 L which was very kind of her Very fast delivery... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... もっと見る
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I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... もっと見る
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Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... もっと見る
企業が回答しました
企業情報
当該企業による記述
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
連絡先
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, 英国
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4.6
優良
208件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
SnowShock からの回答
Thanks for the feedback Andrew, we hope to look after you for for a long time to come.
Excellent staff
Excellent staff. Kelsie always on hand to give 100% to her customers and very pleasant
2022年7月26日
SnowShock からの回答
Thanks for this, Kelsie's over the moon!
SnowShock からの回答
You've made Kelsie's day! Thanks.
Very fast delivery
Easy to order, very reasonable price and super quick delivery! will not get my syrups for my home machine from anywhere else now
2022年7月25日
SnowShock からの回答
We're glowing x
SnowShock からの回答
Thats great. Once we are aware of a problem with our couriers we will always solve it as urgently as we can, thanks for your patience.
Hi Jack, apologies if you have experienced an issue with your order, however according to the courier your full order was signed for on 30th May. Although this order does date back a while a member of the team will be more than happy to look into this further for you. You can contact us on 0330 053 6132 with any queries relating to your order.
I was very satisfied with the service I…
I was very satisfied with the service I got over the phone, everything that I needed to know was explained to me in great detail. And I love the triple slush machine it’s awesome.
Thank you,
Janie
2022年7月23日
SnowShock からの回答
Hi Janie,
We're very glad to hear you're happy with your purchase. Make sure to try some of our other flavours in your triple machine! Thank you for your review.
We have a snow shock twin slush machine…
We have a snow shock twin slush machine and unfortunately due to lockdown it was placed in storage. Now up and running it’s performance is still A1 also the sour cherry and sour apple flavours are a winner with customers.
2022年7月20日
SnowShock からの回答
Great, just in time for summer, have a great day.
Still waiting
Still waiting for my part to be delivered ,ordered on the 11th July it's now 19th July
Thank you snowshock for your reply and if that's the case about wrong postcode then my apologies,
If I receive my order tomorrow then I will definitely give a better review
2022年7月19日
SnowShock からの回答
Hi Tanya, Apologies for the delay with your delivery. I have looked into this with our courier for you and it seems the incorrect postcode has been entered in the address when you ordered. I have updated the address and you should receive delivery tomorrow. Please bare this in mind when you next order online your postcode will need updated. For any further assistance please do not hesitate to contact us. Kind Regards, Snowshock
SnowShock からの回答
Great, glad to be of service.
All good
All good. Easy website purchase and quick delivery with reasonable prices - can't argue!
2022年7月17日
SnowShock からの回答
Many thanks for taking your time to review us, thanks for the 5*
Ordered on the Thursday and received on…
Ordered on the Thursday and received on the Monday. Good service. Bit disappointed the syrups only have a 3 day shelf life as the residents don't drink a lot of the slushes during the week.
2022年7月7日
SnowShock からの回答
Hi Gwen, don’t worry about that. Its 1 month shelf life once it’s in the slush machine. 3 days is for when its mixed up and kept just in a fridge.
SnowShock からの回答
Were glad it was a good experience for you, thanks for the feedback.
An excellent order
Yeah brilliant from start to finish product tastes superb so the customers told us.
Many Thanks
2022年6月30日
SnowShock からの回答
So kind of you to post this, many thanks.
SnowShock からの回答
Thanks, were glowing!
fast service
fast service, and the delivery driver was very nice and helpful, listened to all instructions given.
2022年6月27日
SnowShock からの回答
Thats great to hear, thanks for sharing.
SnowShock からの回答
Great! Thanks for reviewing us, hope you have a lovely day.
SnowShock からの回答
We agree - Evia is brilliant, she's thrilled to hear it from you tho!
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