Sofology - Dundee レビュー 

2,373
•
TrustScore 5段階評価の5

4.9

Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB

•

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5つ星のうち5の評価

Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy an... もっと見る

企業が回答しました

5つ星のうち5の評価

Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc i... もっと見る

企業が回答しました

5つ星のうち5の評価

The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.

企業が回答しました

5つ星のうち3の評価

Firstly the positives, very helpful sales staff, nice products. The downside the delivery people won’t put on shoe covers and if you don’t let them bring their outdoor footwear on to your carpets they... もっと見る

企業が回答しました


企業情報

  1. ソファー専門店
  2. ・
  3. リビングルーム用家具の店
  4. 椅子張り店
  5. 家具の付属品
  6. 家具店
  7. 日用品店

当該企業による記述

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


連絡先

  • Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, 英国

4.9

優良

TrustScore 5段階評価の5

2373件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(2,373)

過去12か月のレビュー数: 16,191件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Kamran was amazing

Kamran was amazing made the process very easy and stress free. Would buy again.

2026年6月12日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Thank you for this great review Mrs Akhtar!

5つ星のうち5の評価

Excellent service

Staff member welcomed us into store, explained the layout, where to see sofa finishes. She even gave us the use of a tape measure. We were left alone to peruse the ranges but she was always on hand to answer any questions. Once to decision to purchase a particular sofa she explained the process very well.

2026年6月7日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Thank you for this great review James :-)

5つ星のうち5の評価

Thank you for your help and information…

Thank you for your help and information when choosing the right sofa. Thank you to Cameron especially .

2026年6月4日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Hi there, thank you for your review. Another great review for Cameron, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

Very helpful staff member

Very helpful staff member

2026年5月16日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

5つ星のうち5の評価

Great customer service

Great customer service and friendliness from Rhiannon. Gave us space to make our decision and attentive when needed.

2026年5月22日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Hi there, thank you for your review. Another great review for Rhiannon, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

WAS ALLOWED TO BROUSE NOT…

WAS ALLOWED TO BROUSE NOT PRESSUREISEDSALESMAN VERY HELPFUL

2026年4月3日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

5つ星のうち5の評価

I have already submitted a great review…

I have already submitted a great review for sofology. The young lady who helped us was fantastic. Very friendly, informative and a friendly face who made us feel relaxed and happy to view the various sofas available. I cannot remember the girls name however I did learn towards the end of the sale that she was new to the company and to be honest very professional and an asset to the team.....

2026年5月7日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

5つ星のうち5の評価

Lovely sales staff Rhianna

Lovely sales staff Rhianna , she explained everything and helped us put everything in the basket as we had not decided. Also followed up with a phone call. Not got the goods yet, but hopefully it will go as smoothly as the ordering

2026年5月6日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Thank you for this great review Michelle :-)

5つ星のうち5の評価

Very easy viewing no hassle but always…

Very easy viewing no hassle but always ready to help when required

2026年4月26日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

5つ星のうち5の評価

Good

Lad was very helpful and not too pushy

2026年4月4日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

5つ星のうち5の評価

Excellent customer service

Excellent customer service, never felt pressurized to buy, was given time to look around. Once we decided, the sale was easy.

2026年4月24日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

5つ星のうち5の評価

Good customer service and found what I…

Good customer service and found what I was looking for. Encouraged to wonder around at my own pace and try different sofas. Ended up buying the first I seen. Salesman was friendly and explained everything to us regarding payment, cleaning etc etc.

2026年4月22日
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Thanks for this fabulous review. We appreciate you sharing it with others!

5つ星のうち1の評価

Sales Person didn’t follow through with design

Been in Dundee store three times to browse as I’ve been stuck between a few styles of sofa. After first visit I narrowed it down to two styles and the staff member said he’d send two different combinations for two different sofas to my email so I could measure at home and both times he hasn’t done it. The second time he said that he would, I explained that I never received the first - so this is no mistake. Perhaps he thinks that the fact I was undecided, that he thought I was just there for fun. I can think of much better things to do with my time than look at sofas I don’t want to buy whilst dragging moaning teenagers around for their opinion. Perhaps he doesn’t want a sale.
I now don’t want to buy from here, however they have the only sofas that would fit my space and style of my room thus far. I’m now reluctant to spend any money here so I’ll just keep looking around- if I end up not being able to find something else, it will need to be a trip to a store at another town as I will not go back to Dundee now. I’m not in a major rush so I’ll see if I can find another company first. Just frustrating that this sales person has made assumptions.

2026年4月26日
自発的なレビュー
Sofology - Dundee ロゴ

Sofology - Dundee からの回答

Hi, we’re really sorry to hear about your experience and completely understand why this would feel so frustrating after making multiple trips into store. This is certainly not the level of service we aim to provide, especially when you were taking the time to carefully choose the right sofa for your home. While we can’t say for certain why the emails weren’t sent, it may not have been an intentional assumption about your visit, though we absolutely understand why it has left you feeling that way. Regardless of the reason, we appreciate how disappointing this has been for you. If you’d prefer not to return to store, our Sales team would be happy to help from here and can talk through the different sofa options and combinations with you over the phone. You can reach them on 0800 140 4040. Again, we’re sorry for the experience you’ve had.

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