Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy an... もっと見る
企業が回答しました
所在地
所在地を変更Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB
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Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc i... もっと見る
企業が回答しました
The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.
企業が回答しました
Firstly the positives, very helpful sales staff, nice products. The downside the delivery people won’t put on shoe covers and if you don’t let them bring their outdoor footwear on to your carpets they... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
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Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, 英国
4.9
優良
2373件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very Helpful
2026年9月11日
Sofology - Dundee からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Brian was very friendly knowledgeable…
Brian was very friendly knowledgeable and helpful with my choice of furniture.
2026年9月12日
Sofology - Dundee からの回答
Hi there, thank you for your review. Another great review for Brian, we will make sure to pass this on! Have a nice day.
Excellent service
Excellent service. No pushy sales pitches. Made you feel relaxed and comfortable and gave you space.
Fab sales team
2026年9月7日
Sofology - Dundee からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Salesperson explained everything in…
Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy and fun.
2026年9月5日
Sofology - Dundee からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Easy from start to finish the assistant…
Easy from start to finish the assistant explained options
2026年8月29日
Sofology - Dundee からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Great interaction with staff who were…
Great interaction with staff who were not too pushy which I love.
Nice product range.
2026年9月2日
Sofology - Dundee からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology - Dundee からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology - Dundee からの回答
Thank you for awarding us 4 stars Leslie :-)
No hard sell. Staff are great
No hard sell but very knowledgeable staff. I was in a couple of times before I made my decision and all staff were so helpful.
Cameron helped me while I made my decision and took me through the sales process.
So far, very impressed
2026年9月3日
Sofology - Dundee からの回答
Hi there, thank you for your review. Another great review for Cameron, we will make sure to pass this on! Have a nice day.
Friendly and welcoming would recommend…
Friendly and welcoming would recommend the customer service. Looking forward to receiving sofas.
2026年8月22日
Sofology - Dundee からの回答
Thank you for this great review Audrey!
Softer approach
The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.
2026年8月22日
Sofology - Dundee からの回答
Thank you for choosing Sofology Elaine!
Let me browse without harassment
Let me browse without harassment. I was able to make a choice before returning to order . Not received my sofas yet. But up to now all good
2026年8月17日
Sofology - Dundee からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Your sales person was very polite and…
Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc in a way that was easy for me to understand and insisted that if I had any further questions to return to the shop and he would look after me no problem.
2026年8月14日
Sofology - Dundee からの回答
We are so pleased to hear that your visit to the store was a positive oe. Thank you for choosing Sofology!
The staff were so helpful and…
The staff were so helpful and knowledgeable i could not fault them with anything
2026年8月12日
Sofology - Dundee からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
good helpful staff
good helpful staff, talked us through diffeent options, and allowed us to wander round the store and make our own choice.
2026年8月11日
Sofology - Dundee からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great service very helpful with…
Great service very helpful with relevant information that I needed
2026年8月8日
Sofology - Dundee からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
It was a very pleasant experience…
It was a very pleasant experience Sofology Dundee
The service was very good and informative.
2026年7月31日
Sofology - Dundee からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Good selection and excellent customer…
Good selection and excellent customer service advisor.
2026年8月5日
Sofology - Dundee からの回答
Hi there, thank you for taking the time to leave a 5-star review!😊
Bad service in regards to purchasing a…
Bad service in regards to purchasing a item of furniture to pay in fool and to change mind 30 minutes later and find how very difficult and frustrating to receive money back
2026年7月12日
Sofology - Dundee からの回答
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
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