Sofology - Hedge End レビュー 3,195

Great customer service and feedback!

We were guided by George who is obviously an experienced sales person. He was sensitive to our requirements, friendly and proactive without being pushy. He was supported by a slick IT sales programme on an electronic tablet which was able to show examples of sofa configuration, colour and price - no guess work or imagination required by us.

We purchased a suite from you eighteen months ago and we now need a footstall.Mathiew checked your records to see what suite we had and suggested which footstool we needed.very professionally done and nothing was too much trouble

The staff were very helpful with all information about the product.
It was great not to feel pressurised to buy but allowed space to consider carefully before deciding. In my opinion this always produces the best outcome.

My sofologist Emma was amazing she was patient and so helpful explaining the process and answering all my questions about the sofa I was choosing

There staff were on hand, and in particular Natasha who dealt with our eventual sofa purchase, to answer any questions whilst also leaving us relaxed to wander around on our own and come back to them as needed.

Very clear and open advice on the sofa/chairs. Happy to spend the time explaining everything to us and answering all our questions. We were served by Maria and she was a great help.

Really good experience and all really well explained by Steve in the hedge end store, he was able to go through a lot of what we want and didnt want and find the options that best suited us and resolved our concerns for not enough seating with alternative options. All in all a.quick and simple transaction.

BAD SERVICE AT HEDGE END, ONE STARTED , ANOTHER SALESMAN FINISHED, NOT PUNCTUAL , POOR INFO, NO PURCHASE RECEIPT FOR THE DEPOSIT WHY AWFUL. TRAINYOUR TEAM .

We were served by Marc and he was very helpful, friendly and no pressure at all.

Great welcoming great advise very helpful with no pressure of buying. Would recommend the store 100%

Easy and straight forward

Helpful unpressured salesperson who ensured we made the right chpoice.

Efficient knowledgable service

Marc was an absolute legend, incredibly knowledgeable about sofas, materials, and all the available options. There was zero pressure or overselling, just honest, expert advice that made it easy for us to choose exactly what was right for us. A truly genuine, great experience from start to finish.

Visited the hedge end branch for a new sofa.
Staff very attentive knowledgeable and friendly.
Natasha was very helpful in helping decide what was best for us.

Mark was great. Thank you.

​I recently placed a made-to-order purchase at Sofology Hedge End and had a fantastic experience. A huge thank you to Sahil, who assisted us. He was incredibly attentive, listened closely to all our requirements, and helped us find the perfect sofa. He made the entire process smooth, professional, and completely satisfactory. Highly recommend seeking him out if you are visiting this store!

Had a lovely visit to the Hedge End store. The female assistant (name begins with N I think) was very helpful and not at all pushy. Sent us all the details on an email to complete the order at home. Just a shame it takes 15 weeks

Steve was great. He talked me through all the options for my sofa and what they meant. Lovely and friendly guy to deal with, made the whole process really quick and easy. Explained what to do when I get my delivery date and made sure I knew who to call if I need anything. Highly recommend and the sofa is so comfy.