The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call s... もっと見る
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Unit 8a, Aylesford Retail Park, London Road, ME20 7TP Maidstone, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
The employee was able to answer every question we had regarding our purchase. The only downfall is how long you’re having to wait for the delivery. We’ve been told up to 9 weeks but could get a call s... もっと見る
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We visited the Maidstone showroom and met Colin, who was very friendly and knowledgeable. He took the time to listen and understand our requirements. He recommended a few sofas that met our needs a... もっと見る
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When we entered we were greeted in a friendly manner. Advise was given on the products that we were interested in. We were not pressured at all and once decided on a product the information given was... もっと見る
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We were able to look and try a number of different types of sofa before making our decision. We purchased online.
企業が回答しました
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 8a, Aylesford Retail Park, London Road, ME20 7TP, Maidstone, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Entered showroom a gentleman approached us as I now now as Collin no pushyness and cheerful which is great as some are after a look round asked a few questions and Colin was very helpful and knowledgeable about the products etc which in the end I purchased a sofa we liked a coffee too great experience

Sofology - Maidstone からの回答
The staff ( Giuseppina) went far above and beyond to cater for my family’ needs. The flexibility of payment played a part to us committing to buying our choice of settees.

Sofology - Maidstone からの回答
Service was very good.
And the young lady that served me off, I got what her name is, but she did well. Thank you very much for helping me out.

Sofology - Maidstone からの回答
The staff were very supportive and friendly. Mr Afeez talked us through all the sofas we saw and this helped us in choosing our lovely sofa.

Sofology - Maidstone からの回答
Jamie was a great salesman. Left us alone until we needed help. He then obliged. We didnt purchase on day 1 but came back for 2nd look and once again Jamie was excellent

Sofology - Maidstone からの回答
We're first time sofa buyers and Emma at the Maidstone branch was really helpful, explaining the payment plan and the insurance cover in complete detail so we knew what we were investing into. We look forward to our delivery and imagine the customer service will be great based on the service we received in store

Sofology - Maidstone からの回答
I came into the store near enough at closing time ‘just to look’. However I found the sofa of my dreams. The lights were out, the music off, but Nick (Aylesford) was brilliant and did the sale for me.

Sofology - Maidstone からの回答
Jamie was a great salesman and answered everything we needed to know

Sofology - Maidstone からの回答
Staff member we dealt with was polite and knowledgeable made the whole process easy

Sofology - Maidstone からの回答
The Sofology Advisor at the Maidstone Aylesford Branch was outstanding in helping us decide what sofa to buy. She demonstrated a professional, calm demeanor while highlighting various sofas for sale to meet our needs. We were thrilled with the service of 'Emma.' who is a real gem in the branch there. We brought a sofa and love seat which arrives in late July. thankyou

Sofology - Maidstone からの回答
Very nice experience with Sofology also excellent customer services from staff!!!

Sofology - Maidstone からの回答
Colin assisted us, he was very knowledgeable, engaging and entertaining.
Extensive range to choose from, we enjoyed "lounging" on the variety to make our selection.

Sofology - Maidstone からの回答
The assistant Anita was very helpful and very knowledgable and friendly made us feel welcome

Sofology - Maidstone からの回答

Sofology - Maidstone からの回答
Caroline at your Maidstone branch has literally been outstanding. She instantly put us at ease, was extremely knowledgeable about the sofas we were looking at, offered my kids drinks, was extremely friendly and went above and beyond to help us and make sure we were happy. We also spoke to Nick in this branch who was also incredibly helpful and knowledgeable.
In fact we visited a number of your stores including Lakeside where the assistant did a demonstration with water to show how good the fabric was, and Gordon in the Croydon branch was also great.
All in all an outstanding customer experience so thank you to Sofology for having such great people in your stores!

Sofology - Maidstone からの回答
What an amazing experience. Couldn’t have asked for a better member of staff . She listened she was so helpful she was cheerful and even made us a drink . Who could ask for more

Sofology - Maidstone からの回答

Sofology - Maidstone からの回答
The staff were very friendly and knowledgeable in helping us choose our suite. We dealt with Caroline and Nick on our visits to the showroom. We never felt that we were rushed at any time.

Sofology - Maidstone からの回答
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