Sofology - Peterborough レビュー 2,162

TrustScore 5段階評価の5

4.9

Unit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Friendly, attentive and helpful staff. Not pushy and sent nice following up after visit. Remembered me two weeks later. Other staff also helpful and knowledgeable. We tried 4 different showrooms that... もっと見る

企業が回答しました

5つ星のうち5の評価

We were immediately made to feel welcome. Si was very helpful, knowledgeable and attentive. We weren’t rushed but were given time to find the right piece of furniture for us.

企業が回答しました

5つ星のうち4の評価

The sales lady was extremely helpful and patient. However asking for reviews when we have not received sofas are a waste of your and mine time.

企業が回答しました

5つ星のうち5の評価

Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big... もっと見る

企業が回答しました


企業情報

  1. ソファー専門店
  2. 家具の付属品
  3. 家具店
  4. 日用品店
  5. リビングルーム用家具の店
  6. 椅子張り店

当該企業による記述

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


連絡先

  • Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, 英国

4.9

優良

TrustScore 5段階評価の5

2162件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

We were immediately made to feel…

We were immediately made to feel welcome. Si was very helpful, knowledgeable and attentive. We weren’t rushed but were given time to find the right piece of furniture for us.

2026年6月6日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Si and that you found the process hassle-free! Have a great day!

5つ星のうち5の評価

Friendly Staff

Friendly, attentive and helpful staff. Not pushy and sent nice following up after visit. Remembered me two weeks later. Other staff also helpful and knowledgeable. We tried 4 different showrooms that day. None were as good.

2026年6月6日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Thanks for this fabulous review. We appreciate you sharing it with others!

5つ星のうち4の評価

The sales lady was extremely helpful…

The sales lady was extremely helpful and patient. However asking for reviews when we have not received sofas are a waste of your and mine time.

2026年5月26日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Thank you for your feedback, and we're delighted to hear that our sales colleague was helpful and patient during your visit. We appreciate your comments regarding our review requests. We ask for feedback at several stages of the customer journey, including shortly after purchase, following delivery, and again a few months later once customers have had time to enjoy their sofa at home. This helps us understand and improve every part of the experience, from the in-store service through to delivery and product satisfaction. Thank you for taking the time to share your thoughts, and we hope you love your new sofa when it arrives.

5つ星のうち5の評価

Sia was amazing and we very attentive…

Sia was amazing and we very attentive and helped us to pick the right sofa for us. Great friendly customer service!

2026年4月3日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thank you for your review. Another great review for Sia, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

Went shopping for a sofa. Bought one

Went looking for a sofa. Good selection of options and found one that we liked.

2026年5月21日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

5つ星のうち5の評価

Very professional Salesperson

Kate was really good - she explained all the options and the process in great detail. It was an enjoyable experience. We even had a brew and colouring books for the grandkids. Highly recommended.

2026年4月29日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

5つ星のうち4の評価

Great Experience

We had a really helpful, cheerful and patient staff member who generally offered support without being pushy. This made a very good impression of your company and a good experience all round.

2026年4月25日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

5つ星のうち5の評価

Good easy website

Went in to view sofa helpful staff unsure of the guys name- friendly chatty didn’t do the forceful sales person pitch

2026年4月27日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

5つ星のうち5の評価

Great experience

Great experience at Sofology thanks to Fahmida. She was really helpful and went above and beyond to help us choose the perfect sofa for our first home. Thank you!

2026年4月27日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Fahmida. Have a great day 😊

5つ星のうち5の評価

11/10 customer service experience.

The reps did not hover or make me feel pressured. They encouraged me to go home and think and measure before making a final decision. When I came back to the store and said I only had a lunch break to finalise everything, they respected this and moved quickly. I was well advised, knew all of my options and had a good idea of how the different choices would look in my home. Excellent customer service, friendly and knowledgable staff and fantastic service.

2026年4月20日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

5つ星のうち5の評価

We were assisted by Ben

We were assisted by Ben, he took time to explain about the product to us and he offered refreshments and many options in the store. The reception we received and customer service was out of this world

2026年4月23日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thank you for your review. Another great review for Ben, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

I recently purchased my second sofa…

I recently purchased my second sofa from Sofology, and I couldn’t be happier with the experience. I had bought from them before and chose to return because I was so happy with the quality and style.

What I really like about Sofology, is the in-store experience. The staff are always friendly, approachable, and genuinely helpful without being pushy. They gave me the space to browse at my own pace, which made the whole process feel relaxed and enjoyable.

Overall, a great experience from start to finish. I’d definitely recommend Sofology if you’re looking for quality furniture and excellent customer service.

2026年4月12日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

5つ星のうち5の評価

Clear and easy point of sale

Clear and easy point of sale, friendly knowledgeable staff, great choice of styles, excellent finance options, all in all a great experience. Ben in the Peterboro store was a great help to us

2026年4月11日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thank you for your review. Another great review for Ben, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

We were very impressed by Jamie and Sai…

We were very impressed by Jamie and Sai from the Peterborough store as they both had so much knowledge about the sofa we choose and they made us feel very relaxed and welcome. We did not feel we were rushed at all.

2026年3月31日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

5つ星のうち5の評価

The lady that looked after us was very…

The lady that looked after us was very professional and explained everything clearly, very polite and an asset to your company.

2026年4月6日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

5つ星のうち5の評価

Very friendly professional service from…

Very friendly professional service from Ben at the Peterborough store
Talked through all options ie colours materials and payment options
I would recommend

2026年4月6日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

5つ星のうち5の評価

Daniela was excellent

Daniela was very patient, informative and provided excellent service helping us pick our sofa!

2026年4月4日
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Hi there, thank you for your review. Another great review for Daniela, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

We had such a great experience with the…

We had such a great experience with the Sofology team in Peterborough! Huge shoutout to Jamie and Danielle for creating such an amazing atmosphere from the moment we walked in. There was absolutely no pressure to make a purchase – just a genuinely friendly conversation that felt more like a relaxed Sunday family dinner than being in a shop.

They were incredibly patient and understanding with all of our questions (and with our little one, who was only interested in the fluffy chair the whole time 😄). Thanks to their help, we ended up choosing amazing sofas that we will be enjoying in our new home.

Thank you for making the whole experience so comfortable and enjoyable – we really appreciate it

2026年4月11日
自発的なレビュー
Sofology - Peterborough ロゴ

Sofology - Peterborough からの回答

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

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