Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... もっと見る
企業が回答しました
所在地
所在地を変更Wessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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レビュアーのコメントを見てみましょう
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
企業が回答しました
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... もっと見る
企業が回答しました
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, 英国
4.9
優良
2493件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good customer service and help
2026年6月7日
Sofology - Poole からの回答
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Sofology - Poole からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Sofology - Poole からの回答
Hi there, thank you for your review. Another great review for Martin, we will make sure to pass this on! Have a nice day.
Good experience selecting two new…
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
2026年6月6日
Sofology - Poole からの回答
Thank you for awarding us 5 stars Melanie :-)
Sofology - Poole からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Everything I've had any queries or…
Everything I've had any queries or problems its been handled swiftly and professionally
2026年6月6日
Sofology - Poole からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Sofology - Poole からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Browse Without Pressure - Questions Answered on Request
Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. Once we found the sofas we wanted then we asked for more information which was given and our questions answered. We confirmed the sale and was given all the options available and lead time on delivery.
2026年6月4日
Sofology - Poole からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Good quality sofas, helpful staff member.
Good quality sofas, helpful and knowledgeable member of staff.
2026年6月3日
Sofology - Poole からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I have already done this review
I have already done this review. The staff in the show room couldn't have been more helpful. All the times I called in and couldn't decide they were very patient.
2026年6月2日
Sofology - Poole からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Sofology - Poole からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Poor after sales service
Bought 2 sofas, a corner sofa from Clearance, and a 3 seater chaise, was very excited at first, but when the corner sofa was delivered it came in wrong fabric with only a corner piece delivered in the fabric of my choice. They acknowledged a supplier error and now being asked to pay £700 for a new factory order. This is really poor after sales service from such a reputed brand. Still working with customer support team, will see how far they will honour their contract.
2026年5月27日
Sofology - Poole からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. The Cove is a gorgeous choice! Thanks for taking the time to leave a review.
Sofology - Poole からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We received excellent customer service…
We received excellent customer service at Sofology. We really appreciated the support we were given, as the staff member provided all the information we needed and helped us choose the perfect chair for our dream home. She explained every detail clearly and guided us through the different options, highlighting the quality and features of the furniture. Her knowledge, patience, and professionalism made the whole experience enjoyable and stress-free.
2026年5月29日
Sofology - Poole からの回答
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Sofology - Poole からの回答
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Sofology - Poole からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology - Poole からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology - Poole からの回答
Thank you for sharing Pat :-)
The sales people were very friendly and…
The sales people were very friendly and attentive.
2026年5月15日
Sofology - Poole からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The shop assistant new exactly what we…
The shop assistant new exactly what we wanted and we were in and out of the shop within 10 minutes
2026年5月15日
Sofology - Poole からの回答
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
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