Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... もっと見る
企業が回答しました
所在地
所在地を変更Wessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Wil... もっと見る
企業が回答しました
This was our first time at Sofology. Found staff was very informative of the product we were interested in buying, found them to be very friendly and courteous. Would shop there again.
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, 英国
4.9
優良
2471件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really take the time to understand what you are looking for, brilliant service!
Brilliant service and experience. Understood exactly what we needed and helped us find the perfect sofas. Also flexible regarding both the finance method and delivery. Highly recommend this store!
2026年2月7日
Sofology - Poole からの回答
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
I wasn’t pushed into buying my sofa but…
I wasn’t pushed into buying my sofa but I was told everything I needed to know
2026年2月7日
Sofology - Poole からの回答
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
Great range of comfy sofas
Great range of comfy sofas, klaudia was super helpful and I can’t wait for delivery!
2026年2月7日
自発的なレビュー
Sofology - Poole からの回答
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
comfortable and easy going experience
James was incredibly attentive without ever being pushy, which made the whole experience really comfortable and enjoyable when we were looking at sofas.
His knowledge about the different options was impressive and genuinely helpful and couldn’t have done more for us. It made a big difference to other experiences elsewhere.
2026年1月18日
自発的なレビュー
Sofology - Poole からの回答
We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊
Sofa - So Good
A well laid out and welcoming look to the store, with very pleasant and helpful sales staff. A good range of products on display to try out and choose from. We were able to buy the right recliner for our room with the minimum of fuss.
Overall, a very satisfactory purchase experience.
2026年2月4日
Sofology - Poole からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very attentive team and made it a very…
Very attentive team and made it a very quick and easy process to purchase a sofa
2026年2月1日
Sofology - Poole からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Our salesman Martin was knowledgeable
Our salesman Martin was knowledgeable, helpful and polite, it made our decision process simpler and easier. The ordering process and options available were also straightforward. Overall experience A++
2026年2月3日
Sofology - Poole からの回答
Thank you for this amazing review Royce
Vey helpful answered all my questions…
Vey helpful answered all my questions pleased with what I have ordered Thanks.
2026年2月4日
Sofology - Poole からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Staff were very helpful on both visits
2026年1月31日
Sofology - Poole からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Martin was really helpful (I think that…
Martin was really helpful (I think that was his name)
2026年1月31日
Sofology - Poole からの回答
Thank you for sharing your experience Anoushka
Sofa just ordered awaiting delivery
It's too early to ask reviews. I have just ordered sofa. Awaiting delivery. How can I share my reviews without seeing sofa at my home?
But Many thanks to Clodia and Bernard to show us around when we visited the store..
2026年2月1日
Sofology - Poole からの回答
Hi there, thanks for taking the time to leave a review, we appreciate the feedback!
Our experience was great
Our experience was great. Claudia did an excellent job. Explained everything well. We are happy with the results.
2026年2月1日
Sofology - Poole からの回答
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent
Patient, helpful assistant who took time to understand and listen and avoided being pushy. Very good and can't wait to get my new sofas!
2026年1月31日
Sofology - Poole からの回答
Thank you for awarding us 5 stars Robert!
The salesman was very helpfull and easy…
The salesman was very helpfull and easy to talk to. My wife & I were happy with the whole expereance.
2026年1月31日
Sofology - Poole からの回答
Thank you for sharing your experience Linda
Katie was great!
Katie was super friendly and approachable, and helped us choose and purchase a sofa for our first home. She was very knowledgable on the sofas, and made the experience a very positive and enjoyable one.
2026年1月31日
Sofology - Poole からの回答
Thank you for awarding us 5 stars Alice!
If I could give zero stars I…
If I could give zero stars I would......After waiting from ordering in October to delivery beginning of January the footstall was delivered damaged and returned....... .....Great quality control....Not, Then after chasing I am told I need to wait until March as it is handmade blah blah blah .....REALLY!!!!!! Not a great company.....Not cheap .....Customer service non existent .....Not happy ......If I knew then what I know now I would of gone elsewhere......6 months is NOT acceptable
2026年1月30日
自発的なレビュー
Sofology - Poole からの回答
Hi Debby, we are so sorry to hear that this happened. It is always our aim to ensure that all of our items are delivered in perfect condition. Please be assured that we will be in touch as soon as your replacement arrives.
Great sales man
James made me feel comfortable and approachable , I really hate it when sales people are pushy and he was far from that , explained everything and answered all my questions clearly . Would definitely go back .
2026年1月25日
Sofology - Poole からの回答
Thank you for this great review Miss Nail
Sofology - Poole からの回答
Thank you for sharing Laura :-)
Great customer service Martin who sold us the sofa was so helpful and friendly looking forward to our new sofa coming in 12 weeks
Great customer service Martin The sales
2026年1月23日
Sofology - Poole からの回答
Thank you for choosing Sofology Cindy!
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