Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... もっと見る
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所在地
所在地を変更Teeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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レビュアーのコメントを見てみましょう
Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure s... もっと見る
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Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... もっと見る
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The customer service was outstanding, Gary allowed us time to look before approaching and was friendly and relaxed. No pushing or grand speech, just a helpful manner and very polite. Answered our ques... もっと見る
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企業情報
当該企業による記述
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
連絡先
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, 英国
4.8
優良
1998件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great sevice
2026年6月4日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Emma's customer was second to none and…
Emma's customer was second to none and advise was brilliant we bought a couch and chair in minutes
Can't wait for delivery
2026年5月29日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you for your review. Another great review for Emma's, we will make sure to pass this on! Have a nice day.
The shop was very well laid out
The shop was very well laid.
The staff were very helpful and Ray who assisted us was very pleasant.
2026年5月29日
Sofology - Stockton-on-Tees からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Tony was a great salesman
Tony was a great salesman and helped us with everything about our new sofa. He wasn't pushy at all and was on hand to answer any questions we had. He was very approachable and friendly.
Cheers Tony
2026年5月23日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sales guy was very helpful and answered…
Sales guy was very helpful and answered all our questions
2026年5月24日
Sofology - Stockton-on-Tees からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Sofology - Stockton-on-Tees からの回答
Thank you for awarding us 5 stars Deborah.
We were attended to by Tony
We were attended to by Tony, he was very helpful.
He took his time to explain designs and sizing and made me feel confident to buy the Regency sofas after he explained the aftercare service that we purchased also.
2026年5月17日
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tony. Have a great day 😊
Sofology - Stockton-on-Tees からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent customer service
Excellent customer service from all the sales staff over our 4 visits before buying. Never pushy or in your face. A very chilled out experience
2026年5月13日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
Great customer service, didn’t hound you , allowed you to browse around at your own pace. Staff were friendly and polite
2026年4月26日
Sofology - Stockton-on-Tees からの回答
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Very professional and helpful staff
Very professional and knowledgeable staff who were very helpful and understanding of our needs.
2026年4月28日
Sofology - Stockton-on-Tees からの回答
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Nice sales staff supportive but not…
Nice sales staff supportive but not persuasive then completed all on line didn’t need to go back to the shop
2026年4月23日
Sofology - Stockton-on-Tees からの回答
Thank you for awarding us 5 stars Mrs Swanson!
Sofology - Stockton-on-Tees からの回答
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sofology - Stockton-on-Tees からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Bought a seat
Bought a seat
The guys at Stockton Teesside Park store were amazing!!!
Helpful and friendly!
Mervin 5 star
2026年4月5日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service I would definitely…
Excellent service I would definitely recommend going here
2026年4月13日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Lovely store and staff
Made quite a few visits to the store as we could not make up our minds which sofa or which colour. Nothing was ever a problem, we were left to browse when need be but polite, helpful staff there to help. Choice on offer is amazing at affordable price too.
2026年4月13日
Sofology - Stockton-on-Tees からの回答
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Excellent customer service
Excellent customer service. Very knowledgeable, patient and friendly.
2026年4月14日
Sofology - Stockton-on-Tees からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofology made it impossible to buy their sofa!
Found the perfect sofa in the clearance section today for £499 but the delivery charge was a bit high at £129. The chap went to see what he could do about it but returned to say that they wouldn’t be able to delivery it to us at all because we were out of the delivery zone… Ok, completely understood that until until he explained that frustratingly, if we were buying a full priced sofa they WOULD deliver it to our address for the same delivery price of £129 but because it was in the sale, they wouldn’t. Even if we paid the full delivery price they still wouldn’t deliver it to us. So we asked if we could collect it and they wouldn’t let us do that either!
This makes no sense.
The very helpful chap was so lovely, very sorry and embarrassed that Sofology wouldn’t let us buy the sofa.
Lost a quick and easy sale there. Well done Sofology!
2026年4月19日
自発的なレビュー
Sofology - Stockton-on-Tees からの回答
Hi there, thanks for taking the time to leave this review, we completely understand why this felt frustrating, especially after finding a sofa you loved. Our clearance sofas are a little different to our made to order ranges. Clearance pieces are already located in specific warehouses or stores and are only available within certain delivery areas, which means we’re sometimes unable to deliver or offer collection outside of those zones. With our made to order sofas, they’re built specifically for you and then sent to your local delivery warehouse, which is why delivery was possible in that case. We’re really sorry for the confusion and disappointment caused here, and we’ll be sure to pass your feedback on. If you’d like support finding a similar option that can be delivered to your area, our team would be more than happy to help!
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