Sofology - Thurrock レビュー 6,004

TrustScore 5段階評価の5

4.9

Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB


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5つ星のうち5の評価

We finally got our dream sofa from Sofology, all thanks to Mr. Saad! Even though we'd had trouble with their installment system before, he encouraged us to try again. His professional and friendly app... もっと見る

企業が回答しました

5つ星のうち5の評価

Great experience. It was daunting when we visit store lot of choice I have to say staff was very helpful (crystal) help us choosing the sofa which was right for us. Next day we decided to change it fr... もっと見る

企業が回答しました

5つ星のうち5の評価

Our customer service advisor was brillient. Love coming into the store and seeing and feeling the sofa in person. Getting one to one customer service is great.

企業が回答しました

5つ星のうち5の評価

Lovely light, bright showroom with lots of choice for sofa, chairs & other furniture. All clean & tidy. Staff very helpful & in my experience not pushy in the slightest. Sofa brought with 4 hrs... もっと見る

企業が回答しました


企業情報

  1. ソファー専門店
  2. 家具の付属品
  3. 家具店
  4. 日用品店
  5. リビングルーム用家具の店
  6. 椅子張り店

当該企業による記述

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


連絡先

  • Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, 英国

4.9

優良

TrustScore 5段階評価の5

6004件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great Choice of Furniture

We had 2 visits to the store deciding which settees to buy, Steve and Jon were both very helpful, and knowledgeable, which was a great help

2026年3月15日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

5つ星のうち5の評価

John was amazing from start to finish

John was amazing from start to finish. No pressure approach, incredibly informative and made the whole process enjoyable. Highly recommend, really lovely store too.

2026年3月15日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that John gave you all the information you needed and met all of your expectations.

5つ星のうち5の評価

Helpful salesman.Answered all questions without harassing us or giving the ‘hard sell’

Helpful salesman. Let us browse before coming back & answering our questions & pricing up the different combinations.
We left the shop to come home & check measurements.
He followed up with a phone call & we ordered on line. Very easy.

2026年3月15日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

5つ星のうち5の評価

Excellent

We knew exactly what we wanted and Steve helped us get it by being informative, friendly and professional.

2026年3月13日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hi there, thank you for your review. Another great review for Steve, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

Good service

Served by Steve in the Thurrock branch, he explained everything really well, have good advice, and it was a very efficient process.

2026年3月7日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Steve gave you all the information you needed and met all of your expectations.

5つ星のうち5の評価

My experience was exceptional

My experience was exceptional. Del was on point with everything. Answered all my questions, polite, well mannered and articulate. Very good with people.

2026年3月10日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

5つ星のうち5の評価

The sales advisor was great

The sales advisor was great, knowledgeable a very helpful

2026年3月7日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

5つ星のうち5の評価

Ameet was friendly and professional…

Ameet was friendly and professional explaining all of our options and allowed us as much time as we needed to browse the store and make our choice.
We really liked the store layout and there was no pressure sales.
Loved the large swatches which really helped with colour choice.

2026年3月6日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Thank you for this great review Karen :-)

5つ星のうち5の評価

Rob (Robert) in Thurrock was fantastic!

We was promptly served by Rob in the Thurrock branch. He was fantastic at guiding us to what would be suitable for our home, pros and cons of materials for our day to day needs and thoroughly explained all aspects of the sofa in detail. We are very thankful for his help!!

2026年3月1日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Thank you for sharing yoru experience Amie :-)

5つ星のうち3の評価

The choice and selection was helpful at…

The choice and selection was helpful at the store and the staff were helpful, friendly, professional but not too pushy. The advice given about the finance and payment was incorrect and poor. Logging onto the account on the finance company's website is also poor and slow. You will pay a deposit and at least two monthly payments before you receive your furniture. If you make a large payment it reduces the length of your credit agreement not the monthly payments which was contrary to the advice given b6 the store.

2026年3月7日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the team in store helpful, friendly and professional while choosing your furniture. We’re sorry to hear about the confusion around the finance information. Payments on a finance agreement should only begin once your furniture has been delivered, so this doesn’t sound right and we’d like to look into it further for you. If you’re able to, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details and we can take a look into this for you.

5つ星のうち5の評価

Great service today from Ameen

Great service today from Ameen! Not overly “sales-like”, super knowledgeable and helpful!

2026年3月8日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ameen. Have a great day 😊

5つ星のうち5の評価

Great customer service!

Great customer service!
It was a Very easy and straight forward process.
Ameet explained everything clearly and we were in and out of the shop in 30 minutes!

2026年3月8日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

5つ星のうち5の評価

Ameet was absolutely amazing

Ameet was absolutely amazing. So knowledgeable about the sofas i was interested in. Purchased in store. Thank you Ameet

2026年3月8日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hi there, thank you for your review. Another great review for Ameet, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

We went into the lakeside store

We went into the lakeside store
Choose a sofa we liked

Approached a member of staff
Who we now know was named crystal

She was most helpful
Took her time to explain the after care of the sofa which we purchased

And demonstrated how to keep sofa look fresh and new looking

Could not of asked for a better sales person
A massive credit to the company

2026年3月8日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

5つ星のうち5の評価

Rob was our consultant and he was…

Rob was our consultant and he was friendly professional and made the experience fantastic! THANKS ROB and up the hammers!

2026年3月8日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.

5つ星のうち5の評価

Served by Steve who was very helpful…

Served by Steve who was very helpful and professional, explained everything in detail. Would recommend this store and Steve to friends and family

2026年3月8日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Steve and that you would recommend us! Have a great day 😊

5つ星のうち5の評価

First sofa purchase.

We came in to buy our first sofa,

Hands down one of the best experiences, all the staff were friendly and welcoming.

I can’t remember our salesman’s name but he went above and beyond and was so helpful !

2026年3月4日
Sofology - Thurrock ロゴ

Sofology - Thurrock からの回答

Thank you for choosing us to supply your first sofa! It is an honour :-)

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