Solargain レビュー 

Mick gave great advice and helped us decide which PV system best suited our needs. The installers were friendly, explained what they were doing and everything went off without a hitch.

Mark and Mick were extremely helpful in providing advice about which system would be best for our property. All of our questions were answered, both on site and over the phone. The install happened very quickly and without issue. I appreciate that Solargain employs its own installers rather than contracting out, and provides a high level of service in regional areas.

Solargain price is very competitive with quality inverter, panels and great service. Highly recommended.
Paul Harris from Solargain was my sale consultant. He is very knowledgeable, patient, helpful. My system was scheduled for installation shortly after I accepted the quote (Thanks Paul!). The team behind him is very efficient in getting me ready for installation, and setting up monitoring account. The installation team is very friendly and professional, they did my installation with very minimal disruption.

From the moment we made contact we had great customer service, from the contacts in the office right through to the installers everyone was very professional and helpful. Would definitely recommend these guys. Received four different options to install and never got pushed to go one way or the other. Great work Solargain.

Received a quote to carry out a full service check on my solar system and then after I made the booking it inexplicably jumped up in price. No reason given.
Then they asked for full payment UP FRONT. I found this unacceptable and rude. I cancelled the appointment.

I spoke to Graham and he was very knowledgeable, we’ve since purchased two solar systems from Solargain at Deception Bay. I always recommend them to friends, great company and I wouldn’t go anywhere else. Jennie

Superb company without all the fluff and B/S.
I got exactly what they promised, when they said, and it all works as it should. Quality with service, cant be bad.

Very happy with the service and product. Emailed the inquiry and the sales person (Lloyd) came back to me the very next morning. Discussed my needs and had two options and prices very quickly. As we were in desperate need of the product Solargain managed to squeeze me in within the week. Fantastic service.

Solargain was very efficient and helpful through the entire process from planning to installing. Tom was able to take me through everything so I understood the system as it was planned, Lauren was always helpful in getting the installation booked and the install guys were on time, clean and really friendly. Even some late changes due to site requirements were not a problem. I'd definately recommend them.

We couldn't be happier with the service we received from Solargain from our first enquiry. Their product knowledge was first class, and we discussed the various options making our final decision fact based. The service team regularly kept us informed on installation timelines and what to expect and the installation team were highly professional. We couldn't speak highly enough of everyone we dealt with, and we would recommend Solargain to any homeowner or business considering installing a solar system.

Leighton was our sales rep and has outstanding customer service, not a stone left unturned. He was very organised and helpful. We were very impressed with him. The people who installed the unit and inverter were excellent, thorough, neat and tidy and explained how the system worked. There has not been one thing go wrong with this purchase from start to finish.

After lots of research I found the iStore to be a very efficient and quality replacement for my solar HWS. Called David @ Solargain and within a week or two their team of installers had installed the system (cleaner than I could imagine) and showed me how it works.

I have used them to install my solar panels, inverter, house battery, hot water system as well as smaller elec work. Always professional.

10/10 Would recommend (and use) this expert company with a LONG term history of success

Very easy to deal with plenty of information fast quote on 6.4kw system and iStore hot water. Install was completed in 3 weeks all in one day. Guys doing the job were professional and careful. Excellent result so far very happy.

Nothing but excellent service, communication, advise along the way from the Deception Bay Solargain branch

Plumber
The plumber was mostly great, he had forgotten one tool he needed and could not complete the drainage bit completely. I was told that this would be taken care of when the panels were installed. My plumber ended up doing this as it had not been completed. The plumber working for you clearly has a better attitude and tidied up after himself.
Electrical work - Mohammed
- poor workmanship - untidy finishes and conduits not vertical or horizontal
- Garbage Scattered all over work site, at all three hot water systems, at the inverter and thrown on ground adjacent to solar panels.
- Food wrappers discarded on the ground
- Lollipop Sticks and wrapper discarded all over the property
- did not bother sweeping inside house and left garbage and sawdust adjacent to the switchboard.
- system was powered on day of the install, 13 days later they returned to do testing and tagged out the system as unsafe. This is completely unacceptable
- Cleaning up after the electrical work took three hours. It is absolutely disrespectful for your staff to do this and for it to be treated so flippantly.
Electrical Final
- Final electrical testing. Over an hour late to arrive and not notified of delays until after the appointment time. Your staff completed testing then removed Tag on System and dropped it on the ground

Communication.
Installer spoke directly to my electrician about the "issue" at no point was I contacted and informed that there was an issue to look at. Given this was determined by your staff I expect notification of issues it is not acceptable that your staff direct contractors employed by me to do tasks.

I then had to contact solargain to find out what was going on. At this point I learnt that an issue was found when Mohammed was still onsite but the test was not repeated. Again this is a poor attitude from your staff and reflects poorly on Solargain.

Correspondence received has been mostly about payment not rectifying the problem. Seeking payment for a system that is clearly not functional is extremely frustrating. I suggest it shows that Solargain is more interested in money that providing safe operational systems

Customer service:
The work done is quoted at $19000 approx. with Solargain also receiving the STC's increasing this further. At this value I expect far better service than that received, at the very least Solargain could have actually investigated the cause of the Fault Loop test failure. Your staff actually worked in the roof space in the same spot that the fault was found.

After payment was made it took a week to acknowledge it had been received. The amounts involved while not huge are not insignificant to a family budget.

Finally upon final testing they expected me to sign another document indicating there were no issues and all payments made. The wording implied that Solargain was covering themselves.

Professional team, excellent service, and great quality installation and cleanup. Very happy with my decision.

Great company to deal with. Really happy with all the help and advice I received to make a good decision in getting Solar.
Would highly recommend Solargain 😊

Outstanding service, fast, easy, professional in every respect.

Great company to work with.
A very good team who will go out of their way to help you.
Product works well the only thing i need now is more sun.
Thank you Solargain.

SolarGain installed 28 panels on my roof. They handed over the system on 24/5/22. During handover, they did not explain how the monitoring of the system work and any details of the solar system installed.
After 2 wks unable to monitor the system, I had to call Solargain. They sent out their technician twice before enabling my access to the monitoring system. Then it was noted that although the monitoring was on, the panels themselves were off and I had to inform this to Solargain. They then sent the technician gain to correct this.
Since then 2 panels are still not working. I have had to contact SolarGain again to inform them of this. It is unbelievable that SolarGain after the 3rd callout would not check to ensure the panels are all working before signing off on their job.
It is now July and SolarGain (Joel Pyzer) has avoided my call and still not sorted the issue.
Solargain seem quick to take payment but is very slow to solve their own problems when the system is not working.
Appalling service from the whole customer service team, who do not take responsibility and keep passing the buck. When you ask to be put to the manager, they seem to use delaying tactic and state they will call you back (but that never happens).
I would not recommend SolarGain.