Solargain レビュー 

best customer communication, very friendly and helful with all questions. installation also had great communication. if your looking for solar must go with solargain

We are happy with the information, customer service and support given to us. The process can be quite daunting, when choosing solar panels and the associated company to install them. Also Solargain supported us professionally, when there was a minor issue with the inverter connection. All in all, it was a positive experience and it's very useful being able to see online, on a daily basis, the usefulness of solar power in a domestic situation.

We just had a 19kW system installed and Solargain helped to make the process easy right from the start, dealing with Paul Harris who answered all our questions, was very knowledgable and always contactable along with the rest of the team made the choice to go with Solargain easy. Everything went super smooth and I would highly recommend Solargain for your Canberra solar.

Once again your service has been impeccable. Many thanks.

Very professional. Neat install and good clean up before leaving site

Firstly, they lied to us about the installers being staff members of the Solargain company. The installers completely reworked the installation plan without any heads-up, completed the structural work then came for a signature before putting the panels on. Very bad communication. They completely stuffed the inverter mounting and put it on the wrong wall so it is now a terrible eyesore. We've had nothing but problems with their inverter not communicating with the app which has so far not been fixed. Said they would contact me in their response to my review and I never heard back from anyone.

Got a quote from SolarGain and was pressured to sign to avoid a "price rise" 2 Months later nothing, but a letter saying prices are going up 20 to 25% and would I like a re-quote. This is despite us signing and accepting a quote. This is the most unethical company I have ever delt with. The don't respond to calls, emails. They have lied to me and a friend who also got a quote for systems costing over $10K we are both looking for genuine companies.

Fantastic company to deal with, highly recommend for anyone considering solar panels. Seamless process from initial inquiry to installation day. Couldn't be happier, thank you guys.

Apologies for the delay in responding. The job was well done and the solar has been working well since it was turned on.
Thank you.

Went above and beyond to make not only a good working install, but also a neat one. Scheduled prompt follow up to resolve some issues from day of install without prompting from me. Very hapy with installation.

Solargain was so easy to do business with, not pushy at all and the process was simple. Jeremy was extremely helpful and not once did I have to follow up or find the next step. Happy to recommend!

From start to finish our experience with Solargain was very good. The range of products was extensive and cover a wide range from the cheaper but still good quality systems to the top of the range. We received plenty of information on all products to help us decide and estimates of the savings with just the panels and with the panels and battery. The installation went ahead with no problems and the crew were very friendly and informative.

After some initial back and forth, which delayed installation date, we arrived at a good solution for our needs.

The team that installed our system were very professional and kept us informed about the progress and any issues that required fixing

Excellent customer service from everyone, from the beginning to the end. Would likely recommend them to other people for their excellent customer service! Well done!

If we could give zero stars, we would but the one star would be for the installers only.
FYI - our review is in relation to replacement solar panels only.
Our previous panels were 10 years old plus our FIT was about to finish (we are in WA) so we decided to invest in new & more efficient panels – giving ourselves 3 months to organise.
We obtained several quotes – two companies took the time to come to our home to assess the situation however, the Solargain representative said he didn’t need to as he had a view of our roof from a drone photo. As they were all quite similar cost wise, we then researched the actual panels on offer & Solargain’s were actually considered the best.
So we arranged for their assessor to come to our home to check the roof to confirm the number we could have. He climbed on our roof, looked around & said we could have 2 less than originally quoted but we were happy with that.
Contract signed with arrangements in writing to request all to happen on the week our FIT ceased or so we thought. A new power bill showed that our meter had been changed early in preparation for the new panels hence FIT stopped 5-6 weeks early. Phone call to our original sales person was a waste of time. He placed the blame on everyone bar himself but being summer, our FIT was very good – nearly $200 per account. When advised this could not be reversed, we requested some form of compensation however, his reply was ‘ I have already given you discount & any more would cut into my commission!’ You can cancel the order if you like. All companies were booked up for months due to the number of customers in the same situation as us.
So we requested our installation be brought forward but was told – we are too busy.
We wrote to the National Sales Manager who indicated he would assist once the new panels were installed. Come installation day & old panels were removed, inverter disconnected & 2 hours later one of the installers said these panels would not fit on our roof unless we had less again which would bring us back to what we had! He was embarrassed but we have to ask how many experts does it take to get it right.
In the end they offered us another panel that apparently suits our roof better so with no panels on our roof, we believed we were in a no win situation so accepted. However, did they arrange for the new panels to be delivered so that could be installed on that date? No, the installers don’t work past 1pm! So they came back after the Public Holiday Monday which held us up going away on our booked holiday.
Account paid & was hoping for a quick resolution but sadly no. At no time has Solargain taken responsibility for all that has gone wrong. It was indicated that the assessor couldn’t have known the roof trusses come rafters (he climbed on our roof & to look inside was easily accessible but not requested) – odd we had no problem with our original panels. Not their fault for Synergy changing the meter box (rang them & they only need 5-6 working days to change & as we didn’t request it, we know who did!). Then the NSM said we signed the new contract – yes, we did but what were we supposed to do. Our old panels were off & disconnected.
We asked for a minimal $500 compensation but initially all offers were in relation to them providing a service & we did not want to give them another cent. When they finally agreed to the $500, we were emailed a gag agreement – not allowed to mention or talk about what happened ever. For $500? Never – so our advice, if you have panels that you want to upgrade, give Solargain a wide berth.

Technician came and checked my inverter fault- cost about $320 and was nice guy but broke 10 roof tiles - if I did not have spares my ceiling would be wet and falling down.the company don’t seem to care about tile damage - I wonder how other people manage that don’t have spare tiles.😡

So easy to deal with Sheldon was awesome and 110% follow up. Instilation was perfect and very professional. I highly recommend this company. Also chose Solar gain as they are not one of these pop up solar companies that disappear when warranties kick in. Awesome job guys thank you A+.

Excellent company, a pleasure to deal with. Comprehensive service including coordinating electricians, plumbers etc for installing heat pump. Great products and service.

1.The company didn’t disclose upfront the lead time for installation, this was disclosed after the contract signing. This has material impact on decision making. It took 4 months for installation.
2. Solargain are marketing and recommending the product, the application shine link does not provide basic live generation. Hence unable to plan consumption.
3. Unable to reconcile power generation, consumption and feed.