Solargain レビュー 

Installers Dan Manning and offside (sorry able to remember name) where fantastic. Still to see benefits from installation. Hoping to get the full 6.6kW benefits from the system. The app fusionsolar needs work. Otherwise very happy.

Happy with install & performance, would recommend Solargain for solar install

The installation of the system was great. I fired lots of questions at the guys putting it up and they were happy to answer them. There was a bit of confusion surrounding the smart meter that would have been nice to get some more clarification around but apart from that a very good experience.

UPDATED COMMENT:

Hi Solargain. Thank you for getting back to me. At the start of the installation of the solar panels in December 2020, the team leader/ engineer gave me the impression that Solargain can still monitor my solar panel system remotely in their office, hence I had the confidence and trust in your company for the past 6 months since installation that my panels/ system was being monitored. Isn’t it this should be your company practice for your customers as post-installation service, say for the first 6 months?

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The inverter was not working according to the tradesmen that visited my property today 15/06/2021. The app was rubbish. Until I enquired about the app (not giving any data) only then the inverter was looked into. No one from Solargain told me beforehand that the inverter was not working though they can see it from their end in their own system. I’m disappointed, quite frankly.

Very happy with the service and installation provided by the Solargain. Originally given an install of 6 months out from the quotation due to Covid restrictions causing a back up of installations but this was brought forward by several months. Large and friendly crew of installers arrived, discussed the placement options then proceeded with the install completing within a few hours. On completion cleaned up and went through what they'd done & how it works. A few hours later I had a call from the manager to check to see if I had and issues.

The two man team who replaced our solar panels were friendly, hardworking and extremely efficient. We were impressed with the neat and final outcome. Communications with Solargain were also excellent. Phone calls and internet messaging were helpful, informative and reassuring.
This was our second experience with Solargain and solar panels and once again we were delighted with this companies total approach.

Great team from Savannah helping to select the right system through to the install team who were courteous, neat and tidy and very helpful. System works like a dream and the app is very helpful for seeing what we are using and saving.

Excellent response on my purchase and friendly very experienced workers

I had a nice experience with the team. They are very caring and informative. I asked a lot of questions via email and they replied to me just within minutes. The installation was quick and the team was on time and professional. Highly recommended.

Good before sales service and price, and actually had what I wanted (Powerwall2 + solar). The electricians were great, but the panel installers broke way too many tiles, just lucky I got some free ones from Gumtree. However the guy in charge of the install arranged for my roof capping to be fixed, so another plus. After sales service to my enquiries was very poor. But everything is working nicely.

We’ve had Solargain put in three systems now all with tesla batteries 🔋
They all did a great job very neat and tidy had other friends who do solar look at it said it’s a great job.
They use quality products and install them well they also seem to monitor the system as well as we were having a problem we didn’t even know about and they came and fixed it .
I don’t usually write reviews but these guys did a great job and that’s becoming rare and rarer these days
Thanks

I chose Solargain for their service and reliability.

Pros:
- They were very patient with me in the initial enquiry phase. They provided me with different system configurations to consider, allowing me to change even after the initial system design confirmation. Altogether we explored over 5 different setups over a few weeks, and finally settled on one that we were really pleased with. There was no deposits required, which was great.

- Price. Their pricing is very competitive for the quality systems they provide. I paid $6800 for a 10.7k system with a Fronius inverter, and they were willing to throw in a Fronius smart meter for free. That was very good.

- Design. I had a few designs by other companies that I was not really impressed with. Solargain's designs were very neat and well thought out. I think that was one of the main reasons I decided to explore further with them after receiving the initially quote and design.

- The sales person was polite, courteous, and not pushy at all for me to make a decision. He was very happy for me to take my time to consider. I was the one who chased him a bit with questions and clarifications.

- Installation timeframe. The initial installation timeframe was 5 months, due to the backlog caused by COVID. Honestly I wasn't happy with this. But eventually the team brought it forward such that the whole system was installed, up and running within 8 weeks of me first contacting them. That was very good in COVID times.

- Service and Reliability. They have a reputation for service and reliability. They are willing even to service Solar systems installed by other companies! This was one of the biggest reasons that drew me to them.

Based on all of these, I would really want to give it 5 stars, if not 6 stars. It was so good.

Cons:
- Installers were subcontractors (Solar 360). My evap cooler power was knocked out accidentally during the solar installation, meaning we didn't have the evap cooler during some of the hottest days in summer. The fact that there was another sudden lockdown in Melbourne meant it took a while for this to get fixed.

- It took over 2 weeks to get the monitoring setup and running, and that is after much followup with them.

- My inverter burnt out, and it took about a month before it was replaced. It took 2 weeks of multiple calls before they decided to send someone down to have a look. A bit of a shame that a Fronius would burn out within a month of installation!

Though it all, the customer service was polite and professional, in line with the reputation of Solargain being service orientated. The time it took to address issues however, were much longer than I liked. I had to call them over multiple days to push things along. And there was the additional wait time as they have to contact the installers to resolve the issues, whereas had they been the ones doing the installations, some of the processes would have been much quicker.

As a result of these issues, I can't give it a 5 Star rating, even though I really liked them in the initial phase. Now that the system is up and running without issues and I am feeling less frustrated, I am willing to give it 4.5 stars if there was such an option.

I suppose in a real world where things can and do go wrong, if you are not as impatient as me and are willing to accept imperfections, Solargain is very good value. There is the assurance that even if anything do go wrong, they will fix it up as they did for my case.

Solargain has provided us solar systems with super high quality due to their high quality materials and super professional installation. We will recommend them to our friends and come back later if we need it again.

Solargain were excellent to deal with from the quote right through to the end.
They explained every step of the project . They set a date to install the solar
and turned up on time .
Staff at Solargain were happy and do excellent work and are great to deal with

We have been very happy with the device and installation by the technicians

Apart from a delay of installation due to Covid lockdown, once the process began it was faultless.

Excellent work by tom always got back to me with any questions