Spring  レビュー 316

TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Rhys went over and beyond to help us through a nightmare sale. Nothing was too much trouble and was always at hand to assist. Extremely professional and reliable. Thanks for everything

5つ星のうち5の評価

Truly an amazing experience and Spring is a company I would throughly recommend using! From the first communication they have kept me updated, always been there on the end of the phone and email for... もっと見る

5つ星のうち5の評価

Spring did exactly what they promised.A speedy, efficient & friendly service. Eliminating the stress& anxiety of going down the estate agent route

5つ星のうち5の評価

I have found Springmove a great company to deal with. The part/ex offer was extremely favourable and not a million miles off the valuations i'd had from 3 separate estate agents. The customer service... もっと見る

企業が回答しました

企業情報

  1. 不動産コンサルタント
  2. 不動産投資
  3. 不動産業
  4. 不動産鑑定士

当該企業による記述

Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.

WHY SPRING?

当該企業による記述

EMPOWERING HOME SELLERS
Our home buying service lets you take control of your home sale and move on a timescale that suits you. Our customers are at the heart of all we do and we strive to remove the uncertainty and stress of selling on the open market for you.
EFFORTLESS SELLING
With Spring, there’s no viewings, no need for home improvements and no worries of your sale falling through. A dedicated Client Advisor will be with you every step of the way, allowing you to sell your home with ease, speed, and confidence.
TRUST & TRANSPARENCY
Spring’s extremely thorough home valuations incorporate data from multiple internal and external sources. Our experienced team has worked with thousands of homeowners, making us the UK’s largest property buyer.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

316件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち4の評価

They helped us achieve our goal

They helped us achieve our goal. We were not rushed or pressurised. They allowed us to move with two weeks grace after completion, this allowed us to decorate and make good our new house, this has been extremely helpful. All the staff we spoke to were very helpful. We would recommend spring move.

2023年1月19日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Mr Koester, we are delighted that you found the service you received helpful. Spring strive to make the process of selling your home efficient and stress free. The whole team wish you all the best for the future.

5つ星のうち5の評価

Excellent!

Prompt, friendly and efficient, an excellent service for home sellers.

2023年1月18日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Thankyou for you review Chris, we are delighted that you are happy of the service provided by the whole team at Spring!

5つ星のうち4の評価

I've no real complaints, jiust a few niggles.

Mostly the experience was slick and efficient but there have been occasions when I feel a little lost as I've had no feedback and i don't know what's happening. I have since writing this had a personal reply. This is all I need, actually. Assurance that Springmove are listening.

2022年12月14日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Pam, thankyou for you review. I would be very interested to understand more about your experience and where you feel communication could be improved. We are continually looking to improve our service for our customers. Please contact me direct via hello@springmove.com. Many thanks, Lauren. Head of Customer Experience.

5つ星のうち5の評価

SPRING MOVE TEAM,

SPRING MOVE TEAM,
I would love to show my appreciation to the Spring move team for their dedication,professionalism and the great customer service they offer to their customers. I would highly recommend them.

2022年12月15日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Margaret, thankyou so much for your review of Spring and the service we offer. The whole team would like to wish you all the best for the future and a very Merry Christmas!

5つ星のうち5の評価

Spring and move

Well it was so simple we had to enquire whether anything was happening and of course it was and we are about to exchange contracts less than four weeks after we decided to use Spring. We decided to move in mid November and should complete before Christmas. Well done Spring

2022年12月14日
Spring  ロゴ

Spring からの回答

Thankyou so much for your review of your experience with Spring. The whole team here at Spring, wish you all the best in your new home for Christmas!

5つ星のうち5の評価

Shah has been a pleasure to deal with…

Shah has been a pleasure to deal with throughout this process. After 2 house sales that fell though we had very little time left before our mortgage offer expired. I spoke to Shah and instantly felt reassured that this was a legitimate company that I was dealing with. Shah was totally transparent and honest throughout the process and within 3 weeks we managed to exchange and complete on our new house! Thank you!

2022年12月7日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Nicola, thankyou for your review. We are delighted that Spring were able to help you sell your home, after 2 sale fall throughs on the open market. The whole team at Spring, wish you all the best for the future and a very Merry Christmas

5つ星のうち4の評価

We chose to use Spring as a…A smooth part-exchange on a new property

We chose to use Spring as a part-exchange scheme run by our house builders (new-build). We did our homework beforehand and knew exactly what to expect and roughly the level of offer that would be coming our way. That suited our situation (however, it may not suit everybody). Having decided to go ahead, Spring lived up to all expectations. The offer was based on a RICS survey and 2 independent estate agent visits (at their expense) and the timescale for completion was set by us and completed on time. The only spanner-in-the-works was the Government's mini-budget which affected the offer and valuation, but this was beyond Spring's control. Communication with ALL of Spring's staff was excellent - they were more than happy to answer even the smallest of questions and to reassure us that everything would complete on time. The legalities were explained and completed smoothly, and on the day of completion, the whole transaction went without a hitch. All legal fees were covered. One extra bonus was the fact that should our house be resold above a set value, we would be entitled to an additional percentage of the profit. Having researched beforehand, no similar companies offered this option.
Overall, I would highly recommend Spring if what they offer suits your circumstances.

2022年12月1日
Spring  ロゴ

Spring からの回答

Dear Andrew, thankyou for your review. We pride ourselves on being open and transparent with our communications and pricing at all times, providing a smooth and efficient experience for our customers. The whole team at Spring, wish you all the best for the future!

5つ星のうち3の評価

Nice people, measly offer

Although communications and follow up were good, and the people friendly to deal with, the cash offer made was measly so we didn't progress; it was also more complex than expected (ie a low amount and then a fixed percentage of anything above the marketed value).
Shortly after turning Spring down, we have agreed a sale in the normal route. At the sale price agreed, Spring would have pocketed £64k which is now ours.

2022年11月17日
Spring  ロゴ

Spring からの回答

Thankyou for your review John. We are glad that you managed to secure a sale via the open market. If you need to discuss a offer with Spring in the future, please do not hesitate to contact us. The team wish you the best of luck in your home selling journey!

5つ星のうち4の評価

Shah was very quick and efficient to…

Shah was very quick and efficient to get a valuation to us, he kept me well informed throughout and we had the price within 3 days

2022年11月18日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Debbie, thank you for leaving a review on the service you received from Shah and you found the experience quick and efficient!

5つ星のうち5の評価

Fair and reliable

Although I haven’t taken them up on the offer at this time, I felt they were very fair and honest and the people Inspokevto were all very helpful.

2022年11月14日
Spring  ロゴ

Spring からの回答

Dear Mary, thank you for you review. We are pleased that you found our staff helpful and honest. We stive to be transparent and open with our customers at all times. Please do come back to us, if you would like to review your offer in future. The whole team, wish you all the best for the future.

5つ星のうち3の評価

Very efficient process- helpful…

Very efficient process- helpful pleasant staff; unfortunately offered a very low price and we could not accept.

2022年11月2日
Spring  ロゴ

Spring からの回答

Dear Vicky, Thank you for your review. We are glad that you found our process efficient and our staff helpful. Our team are committed in delivery an excellent customer service. Although you were unable to work with our offer at this, please do not hesitate to contact us if your situation changes and you need our support in future. Many thanks

5つ星のうち5の評価

Achieved all objectives

Achieved all objectives and always there to communicate throughout.

2022年9月23日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Robert, thankyou for your review of the experience you had when selling your property to Spring. We pride ourselves on our clear communication and progressing the purchase in an efficient manner. The whole team at Spring, wish you all the best for the future.

5つ星のうち4の評価

Not as I'd hoped but pretty good.

I'm still waiting the end result of money after sale of my former property.
4 stars because Spring took away the hassle of a private sale but I felt I had to make a lot of the running by asking questions rather than being regularly informed.
The final handover of keys was not well organised.

2022年10月12日
Spring  ロゴ

Spring からの回答

Dear Marilyn, thankyou for your review of the experience you had when selling your home to Spring. We are glad that we were able to offer you a hassle free solution. I am aware that there was some miscommunication with the Estate Agent which we appreciate was frustrating, we apologise for any inconvenience caused.
You received your sale proceeds upon exchange, and any Spring Price Promise payment will be paid to you when the property is subsequently sold on.
The whole team at Spring, wish you all the best for the future.

5つ星のうち5の評価

Great service by Shah Hyder

The person to go to is Shah. He is friendly and easy to understand. Very professional and welcoming is using their house buying service. Recommend this company and Shah. You can change your mind without any costs which I really like, you’re not tied up to a contract.

2022年9月2日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Ricky, Thankyou for your review. We are committed to providing a professional and friendly service at all times. Shah is an asset to the team and we are glad you had a positive experience. Spring will never tie customers into a contract, meaning that you can change your mind, right up to the point of exchange!

5つ星のうち5の評価

Spring - a recommended experience.

Spring offer a professional and friendly service. Their website is informative and contacting them directly is straightforward and transparent. The housing market is unpredictable and Spring provide a much needed reassurance. I would recommend them.

2022年9月1日
Spring  ロゴ

Spring からの回答

Dear Pamela, thankyou for your review of Spring. We are glad you would recommend Spring as an option for selling your home!

5つ星のうち5の評価

Special thank you to Shah Hyder

Special thank you to Shah Hyder, who has been an excellent assistance to ourselves, contact is always swift and he is always on hand to help!

2022年9月1日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Jake, thankyou for your review. Great to hear that Shah always provides excellent assistance to you. Its a pleasure working with you.

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