Spring  レビュー 316

TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Rhys went over and beyond to help us through a nightmare sale. Nothing was too much trouble and was always at hand to assist. Extremely professional and reliable. Thanks for everything

5つ星のうち5の評価

Truly an amazing experience and Spring is a company I would throughly recommend using! From the first communication they have kept me updated, always been there on the end of the phone and email for... もっと見る

5つ星のうち5の評価

Spring did exactly what they promised.A speedy, efficient & friendly service. Eliminating the stress& anxiety of going down the estate agent route

5つ星のうち5の評価

I have found Springmove a great company to deal with. The part/ex offer was extremely favourable and not a million miles off the valuations i'd had from 3 separate estate agents. The customer service... もっと見る

企業が回答しました

企業情報

  1. 不動産コンサルタント
  2. 不動産投資
  3. 不動産業
  4. 不動産鑑定士

当該企業による記述

Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.

WHY SPRING?

当該企業による記述

EMPOWERING HOME SELLERS
Our home buying service lets you take control of your home sale and move on a timescale that suits you. Our customers are at the heart of all we do and we strive to remove the uncertainty and stress of selling on the open market for you.
EFFORTLESS SELLING
With Spring, there’s no viewings, no need for home improvements and no worries of your sale falling through. A dedicated Client Advisor will be with you every step of the way, allowing you to sell your home with ease, speed, and confidence.
TRUST & TRANSPARENCY
Spring’s extremely thorough home valuations incorporate data from multiple internal and external sources. Our experienced team has worked with thousands of homeowners, making us the UK’s largest property buyer.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

316件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

Springmove have been a pleasure to work with…

Springmove have been a pleasure to work with from start to finish. Communication was spot on and they handled all enquiries promptly which led to swift and smooth transaction. Very much hope to work with you both again Michael and Amanda-Jayne.

2024年4月5日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Mel
Thank you for taking the time to review your experience with Spring. The Spring Team look forward to working with you again

5つ星のうち5の評価

Moving home after 27 years

We originally had a completion date of 29/09/23, unfortunately there was a hold up with the apartment that we were purchasing. We didn't complete until December 2023 and they waited patiently for us to complete. After completion Valerie contacted us to check that everything had gone to plan and to make sure we had settled into our new home.

2023年12月19日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Linda
Thank you for taking time to review your experience with Spring. We are so pleased we could help you with your move and wish you well in your new home.
The Spring Team

5つ星のうち5の評価

Spring have been trustworthy and…

Spring have been trustworthy and professional in every respect. I am very satisfied with them and would highly recommend their services.

2024年4月2日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Seamus
Thank you for the review
Kind regards
The Spring Team

5つ星のうち5の評価

Five Star Service

During my various contacts with Shah over the past few days I always felt that, aswell as being friendly, he was thoroughly professional. Any queries were answered in a very clear way.

2024年3月27日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Ian
Thank you for taking the time to review your experience with Spring. We are glad it was helpful and wish you well in your future house move.
The Spring Team

5つ星のうち5の評価

Moving home made easy!

Spring have enabled my partner and I to secure our dream home with none of the stress and worry that is inevitable with a private sale. Shah has been both professional and friendly and made the process so easy. I would have no hesitation in recommending a home part exchange with Spring.

2024年2月19日
自発的なレビュー
5つ星のうち5の評価

Spring - The PX experts

We have been dealing with Spring for a while now and find they deliver an excellent service from beginning to end.
They are honest, reliable, and deliver a fair price also swift service. If you are considering selling your home quickly these are the people to contact, you will not be disappointed.

2024年2月14日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Thank you for your review. The Spring team look forward to working with you in the future.

5つ星のうち5の評価

A positive experience

My experience with Spring was very positive, with excellent communication throughout. Selling my home through Spring has allowed me to move forward with buying the property I wanted.

2024年2月6日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Sharon
Thank you for your review, we are so pleased that we could help you move and wish you all the best in your new home.
The Spring Team

5つ星のうち4の評価

Sale of property

Easy to negotiate throughout but just took a long time to deal with all the questions

2024年1月27日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Alan
Thank you for taking the time to review your experience with Spring, I am sorry there were delays in getting some of your questions resolved, we are working on ways to speed up communication within the customer journey.
All the best in your new home
The Spring Team

5つ星のうち5の評価

Sale went through

Sale went through, no fuss at all

2023年12月15日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Mr Young,
Thank you for your review, we are happy we were able to assist you in your house move.
The Spring team wish you well in your new home.

5つ星のうち5の評価

Excellent Service!

Springmove have been a pleasure to work with, always top notch communication, customer service and a positive result by the end of it :) Highly recommended, and we look forward to working with you again!

Shaw's & Company

2024年1月17日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Mr Shaw
Many thanks for reviewing your experience, we look forward to working with you again in the future
The Spring Team

5つ星のうち5の評価

Helpful, informative initial conversation

The initial conversation was very helpful in explaining the basics about part-exchanging properties. Also the same day I received a follow up email with an attachment giving more detail. Valerie has a friendly, professional approach.

2024年1月11日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Thank you for taking the time to review your experience with Spring. We wish you well with your house move
Kind regards
The Spring Team

5つ星のうち5の評価

Samson made it really easy and was happy…

Samson made it really easy and was happy to take my calls at any time. Great people and business.

2023年11月9日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Simone
Thank you for taking time to review your experience with Samson & the
Spring team. Its great to hear it was easy to do business with us
Kind regards
Liz Chambers
Head of Customer Experience

5つ星のうち5の評価

Shah Hyder made our experience with…

Shah Hyder made our experience with Spring a very positive one , making us more than satisfied with the level of service he provided.
He is very proactive and very straight talking.
We will defiantly be using Spring again for future PX deals.

2023年12月14日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Deborah
I am so pleased your experience with Spring was a positive one, looking forward to working with you again in the future
Kind regards
Liz Chambers
Head of Customer Experience

5つ星のうち5の評価

Effective first contact

Clear explanation
Timing discussed
Potential % of any sale mentioned
A concise first contact

2023年12月8日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear John
Thank you for taking the time to review your experience with the Spring Team

5つ星のうち1の評価

If you are using them to buy your home…

If you are using them to buy your home ignore the reviews from Estate Agents and House Builders, they are irrelevant to you. Just look at what the people selling their home say.

They are no different to other webuyanyhouse companies, they get a valuation for what your house would sell for in 2-4 weeks then offer you 80% of that. If you are absolutely desperate, they could help you out, otherwise, avoid.

Further, RICS surveyor they sent didn't even offer to take his shoes off after trapesing around a muddy garden on a wet winter's day. Zero respect for the house he is valuing.

2023年11月27日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Mr Day
Thank you for your feedback. Using our robust pricing process, that combines our underwriting tools, valuations from an independent RICS surveyor, two estate agent’s valuations, combining both 4-6 week & 6–12-week valuations, property comparison algorithm, length of time on the open market and local market conditions we strive to deliver the best possible prices for our customers. We know a Spring Sale does not suit everyone and I am sorry on this occasion the offer didn’t work for you. We are fully transparent when explaining how an offer price has been reached and that it includes the peace of mind of a guaranteed sale, the ease, speed and convenience of the process along with the Spring price promise for additional reassurance of our fair pricing. I apologise for your experience with the surveyor, I will be providing feedback to prevent this happening again. We wish you all the best with your home sale and should you wish to discuss your offer further, please get in touch, I would be happy to assist in any way I can.
Kind regards
Liz Chambers
Head of Customer Experience

5つ星のうち1の評価

Spring used selected deliberately lowest prices

Spring used two estate agents to price our property, but only quoted the one with the much lower price. The Chartered surveyor they sent told us he was only assessing condition not value, yet Spring got a value from him, where he had not noted any of the extensive green credentials, ASHP, passive design, large floor area, air conditioning, rainwater harvesting, all in a very short visit, yet went on to refer to 4 properties that only had nearby range 6 miles in common, except for one house, 40% smaller floor area, old build, more rural and no local services, shop, pub, school etc. The one exception was a house of similar size and price as ours coming out £145,000 lower price 25% lower than the last estate agent.

2023年12月6日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Mr Ferrari
Thank you for your feedback. We strive to deliver the best possible prices for our customers, and, on this occasion, we are sorry we could not meet your expectations. I have fully investigated your case and can confirm our pricing process was adhered to fully. An in-depth process that combines our underwriting tools, valuations from an independent RICS surveyor, two estate agent’s valuations, property comparison algorithm, length of time on the open market and local market conditions. We are fully transparent when explaining how an offer price has been reached and that it includes the peace of mind of a guaranteed sale, conveyancing costs, the ability to move within 7 days and our Spring price promise for additional reassurance of our fair pricing. We know a Spring sale does not suit everyone, and we are sorry that this offer didn’t work for you. We wish you all the best with your home sale and should you wish to discuss your offer further, please do get in touch, I am happy to help in anyway I can.

Kind regards
Liz Chambers
Head of Customer Experience

5つ星のうち5の評価

Quick

We were very impressed by the speed of your actions to bring about an offer on our property, and also liaising with our solicitors. Whenever we wanted any information from your company about our sale it was dealt with immediately and efficiently. We have moved home 4 times before and always encountered time delays etc, so we have found this easy up to now. Fingers crossed everything proceeds.
Regards Brian.

2023年11月3日
自発的なレビュー
Spring  ロゴ

Spring からの回答

Dear Brian & Pauline
Thank you so much for taking the time to review your experience with Spring. The team are always on hand to assist, making the process as easy as they can.
Kind regards
The Spring Team

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