Stanley1913 レビュー 

I cannot return products through their site as they claim that the products haven't been delivered yet. They have. I have emailed, submitted a ticket, and am on hold minute 26 with customer service. If y'all want a Stanley, go to Target -- DO NOT BUY FROM THE STANLEY SITE!

I requested this flask as a Christmas gift based on the information provided by the manufacturer. However I am extremely disappointed with its performance. To date since I used it the water temperature drops considerably in a few hours . Certainly not possible to get a reasonable hot cup of tea from it.

Wish I'd read reviews here first - there is no method in which you can return your product(s) and they just issue you with an auto response and (assume fake) 'ticket' when you contract them alongside a 'higher than usual volumes' reference.

Do not under any circumstances use them

I wish I could give this company zero stars. I ordered 2 cups over two months ago and one was delivered but one wasn’t and never shipped. I can show them that on the tracking site they have but they still send me the one that did get shipped saying it was delivered. Cant get anyone on the phone. I have called 7 times and waited 30 min and right at the 31 min mark it gets disconnected. I can’t believe this company is so successful. If you have to get one of these cups buy it from a store and not online.

It takes 10 days just to send a package out, I wanted this to be in for Christmas, but it doesn't look like that!

Terrible service. I bought 3 tumblers near one month ago and still waiting to receive them. When sending emails to get their feedback the answer always was “we will pass your inquiry to the team in charge”. They finally sent the package which I havent received yet because they used the cheapest method they could find
To save money. The package has been on transit since December 8. The system charged shipping fee during closeout which I had to pay but they had free shipping offer when the order was placed. Still waiting to receive the shipping fees refunded because they asked to receive the order first before contacting them for the credit. What a joke.

I went to place a large online order and could only order 50 at one time. So I placed an order of 50 then went back to order another 43 to meet the total of what I needed. My order of 43 was cancelled right away with no reasoning behind it. I called to get an explanation and they had none. Told me I would have a resolution that day and didn't hear anything for 4 days until I called back. I was told the order would need to be approved then I could go back online and order the 43 I needed. 2 days later it was approved after calling them again. I went online to place the order and what I needed was conveniently out of stock. Called back and told them to figure out why I couldn't place another order and they never responded. Again I called and told them to cancel my order of 50 and refund the money. I received an email that day stating my order was canceled and that I would be refunded. 10 day after the cancelation email I received an email that my order was shipped. At this point I was very mad. I tried to call for 3 days in row and kept getting hung up on. I feel they were screening my number. I finally got through to them on the 4th day and they have no idea what was going on and would send me an email with a resolution that same day. It never came. So I called them again and they stated that they found 3 tracking numbers and that they showed my order was delivered. I hadn't physically received them at this point so I told them I wanted to return them and be refunded and they informed me that since it was a custom order, I couldn't return them and get refunded. Even though this was their mistake for not actually canceling the order like I had stated but just sent me an email saying it was canceled. So now I am stuck with 50 cups and have to pay for the mistake that THEY made!

Ordered five items. Received an email that all five items were being shipped out in a package. Received a package with one item. Took multiple emails, a Twitter post and four lunch breaks waiting on hold of over 30 minutes to finally get a hold of somebody. They were nice and were able to see via the tracking confirmation picture that there is no way I received all of the items. They claimed that they send the items to UPS to fulfill it and that they will file a claim with UPS. In the meantime, they have issued me a refund. I have yet to receive the confirmation email stating I am receiving the refund but will update when I do. I like the product but will never order from the manufacturer's website again. Do yourself a favor and buy from a reputable retailer. Product is good but it has never been this hard for me to contact a company before. I've also never had a company claim they're shipping five items and then only ship one without having any record of what they have shipped. Pretty scary thinking I might not have been able to prove that they didn't deliver all $125 worth of merchandise. Luckily the photo is indisputable based on what I ordered. I will likely stay away from this company just based on principal at this point.

Terrible customer service. I paid top price for a mug for a gift - it came in packaging that was too small, so the straw was bent. I simply need them to send a new straw, but almost 2 weeks later and they only sent one automated email back to me asking for pictures and order information I had already sent. Still waiting on any resolution.

The shipping costs $8.99 and is absolutely horrible. It took almost a week before they notified me that it was shipped and the estimated delivery date has been moved out 3x now. Still not here.

I ordered 50 cups with engraving for a corporate holiday gift. They showed up quickly, but there was a missing letter in the engraving. I called immediately to try and remedy this since these are being used for gifts. They had so many customer service calls they had a message that said they shut down the lines for the day! I put in a claim online and called the next day and they said they would get back to me. That was a MONTH ago. I call almost every day and get the same story. I spent $2500 on a corporate holiday gift that is wrong and no one can help with a resolution. I have made it clear timing is limited, nothing. And I was just on hold for 30 minutes and apparently they disconnect you after 30 minutes. I am SO frustrated, zero stars!!!!!

Got the limited edition cup in Stanley today. Waited in line 15 minutes and successfully ordered. Received an email stating there wto change my shipping address which… I never did so called them. The representative said it was a mistake and order is all set. A few hours later I get a notification that my order is canceled. Called Stanley AGAIN and the representative said no there’s noted on your account not to cancel, the order is still confirmed. She’ll send a follow up email. Well the follow up email was a verification that order has been canceled and refund given. Of course I called and best they could do was 20% off next order. They said they couldn’t reverse the cancellation and couldn’t order new since it’s sold out. I’m like this is NOT my fault and wanted to speak to a manager. I have yet to hear from their manager. And it’s limited release so I won’t be able to get my hands on one. I’m a very unhappy customer right now

Ordering the mug for the second time for my daughter.

The first mug was never delivered due to a mistake by Stanley (confirmed) Had to chase up the customer service, as they did not reply to my mail. When they do reply it is a very automatic standard reply without taking into account the customer remarks. Informed I’ll be reimbursed and had to reorder the mug as they are not able to ship out another mug!!! Nor give a commercial gesture..

I hope that the product is of higher quality than their customer service..

I don't understand why big companies always have such poor customer service? Customer service is everything for the company to close repeat sales or build a good image + establish good contact with customers. I will never understand it!
I ordered a Stanley Cup and the color is very nice & visually it's cute too but it's just too big for me. That's why I wanted to return it. Of course I contacted customer service and mentioned that I would like to return my cup. I'm from Germany, by the way, and the return can only be made if I return the cup to a store. How is that supposed to work if we don't have a store here in Germany? I then contacted customer service again & I mentioned that I am from Germany and have no way of sending the cup back. They then asked for my order number and nothing more came after that. And my deadline is coming up soon. That means I will be stuck with the €50.00 just because your customer service can't be bothered to help your customers. I won't be ordering again and that was the last time I contacted customer service.

CINESATA !!! state alla larga ,Compressore stanley silenziato 24 l, 1,3hp, 8 bar Sku 400002750 . acquistato a luglio 2023 al Brico Center di Gadesco Pieve Delmona (CR), il primo dopo due settimane ha cominciato a perdere aria dal pressostato , il secondo sostituito aveva nell'imballo il filtro aria spiattellato , il terzo alla prima accensione presenta il problema del primo. Mi vergogno a riportarlo per la terza volta.
soldi BUTTATI! . Mai più

Customer service is terrible. Placed an order for two tumblers. recieved an entirely different order. Communication is not good at all for return . Make a claim ticket on their website providing pics and info. Then they email and they expect pictures or video of your entire life to return it even though they are told and shown already that the product is unopened . No follow up . Very slow to respond.

Wish I could leave zero stars. Stanley has no customer service. I place order 8/26/23, they charged my credit card immediately. Called 9/1/23 for update on when it would ship, told takes 7- 10 days to process order. Called 9/11/23, was told held up due to missing 1 item of order, now order complete and waiting on carrier to pickup. Called 9/15/23, told order must be missing, will write up another ticket. I said "just refund my money"! Then story changed to will issue refund once order has been received back from "CARRIER"! Unacceptable! Do not order from STANLEY 1913

Refuses to track both of my lost orders. They provide a tracking number that says "delivered" but to the wrong address and then tell me I have to figure out what went wrong..

FRAUD

Contacting my bank.

I have only got this for two months, and and has bin scratching.

BUYER BEWARE
Only had cup 2 months and started leaking, contacted customer service first said I was getting a replacement so I threw it away and next day ask for a video, does not stand behind product , wasted $45