I love the cuts and patterns of your brand. But I’ve had a couple problems while ordering . I ordered a shirt that said it was made out of cotton, but when I arrived it was some sort of rayon or poly... もっと見る
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レビュアーのコメントを見てみましょう
As of right now. I have updated my post. Although it still took way too long to begin my return... The quality of what was sent was extremely well made The color is true to photos. The fit wa... もっと見る
Zero customer service from Stan Ray UK. Sent an email regarding an mis-made pair of trousers. Have had no reply. Returning without confirmation risks being charged for delivery both ways! Disapp... もっと見る
Great product, and swiftly sent out. Packaged well. I retained most items purchased, and returned one. The returns process is reasonable, except for the fact that the qr code for the return takes aro... もっと見る
企業情報
当該企業による記述
Stan Ray is an American workwear brand rooted in durability, functionality, and timeless style. Established in 1972 in Texas, Stan Ray was born out of the need for hard-wearing clothes that could stand up to the demands of labor-intensive jobs. Specializing in military-inspired utility and painter pants, the brand quickly became known for its high-quality materials and craftsmanship, making it a staple in both the workwear and fashion scenes. While maintaining a dedication to American manufacturing and ethical production, Stan Ray has expanded its influence from job sites to streetwear circles worldwide. With designs that blend practicality with effortless style, Stan Ray garments cater to those who value authenticity, comfort, and rugged aesthetics. From sturdy canvas pants to minimalist jackets, every piece carries the brand’s legacy of durability and unpretentious style, offering a blend of function and fashion that has become iconic among workwear enthusiasts and style-conscious individuals alike.
連絡先
Unit 16/20 Riverbank Court, EX31 4FY, Braunton, 英国
- service@stanray.com
- stanray.com
2.8
まあまあ
140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered a T shirt which was not…
I ordered a T shirt which was not delivered. I spoke to customer service who said they are moving warehouse so could send another in 2 weeks. I was in no rush so happy to wait. I emailed again after 2 weeks and the guy said they are moved in and he will send a replacement.
It's been over a week now and I still haven't received anything. I've sent 2 emails since asking for an update and had no reply.
2025年8月1日
自発的なレビュー
Good customer service
My initial order was sent to the wrong address. Stan Ray were great at communicating this to me and keeping me updated when I contacted them. When the item hadn't still been returned Stan Ray offered me a full refund or an alternative. I chose an alternative and it was sent out asap. Great product and good customer service.
2025年7月22日
My favorite clothing brand… great…
My favorite clothing brand… great design, the best quality, durable clothes!!! Stan Ray is the best for me!
2025年7月17日
自発的なレビュー
Stylish menswear with top customer…
Stylish menswear with top customer service. Bought a pair of USA made shorts for the summer. Rugged and fly! Fast and very reasonable delivery too. Recommend the Stan Ray crew!
2025年6月7日
自発的なレビュー
Stan Ray® からの回答
Hey Duncan, thanks for the great review! Glad you love the shorts.
We got some of the best customer…
We got some of the best customer service I’ve experienced in a long while from Jack!!Hopefully we will be able to make a purchase soon!
2025年6月21日
自発的なレビュー
Stan Ray® からの回答
Hi Jimm,
Appreciate the kind words and look forward to seeing your name pop up on future orders!
Stan Ray
Always a favorite
I've order from Stan Ray multiple times and always had great experiences. Size chart is accurate, products match the photos, shipping is fast, and quality is always top tier.
2025年6月18日
自発的なレビュー
Stan Ray® からの回答
Hi Gregory,
Thanks for the review. Really appreciate the kind words!
All the best,
Stan Ray
Stan Ray® からの回答
Hi !
Glad you like them. If they have come up small please send us a message on service@stanray.com and we can resolve this for you !
All the best,
Jack
Stan Ray® からの回答
Hi Dawn,
Hope you are well. Thanks for the review and sorry to hear about this. Please send us an email on service@stanray.com would be great to be able to help you further!
Jack
Awesome customer service
Awesome customer service, they made a mistake and they fixed it. That’s what I like to see!
2025年6月4日
自発的なレビュー
Stan Ray® からの回答
Hi Jacob,
Thanks for the great review!
Stan Ray® からの回答
Hi Gauthier,
I am so sorry about this we have had a technical error with this one. It was rectified as soon as it had been noticed and we have reached out to you on email to help with this. We can only apologise for this issue.
All the best,
Jack
It is very desappointing to pay for…
It is very desappointing to pay for return. I won t order again unfortunaltly
2025年5月22日
Stan Ray® からの回答
Hi Doro,
Hope you are well. At this point in time we do charge for returns due to using UPS as this is the most convenient carrier for most of Europe. We do include the returns label for convenience. In our returns page found here - https://www.stanray.com/pages/returns we do state there will be a charge for the return. If you have any questions or concerns please reach out on service@stanray.com and I will be happy to help!
All the best,
Jack
Amazing overalls
Amazing overalls. Super comfy and the fact that it was on sale sold it for me.
2025年5月21日
自発的なレビュー
Stan Ray® からの回答
Hi Diana,
Glad you like the overalls and thanks for the great review!
Stan Ray® からの回答
Hi Joe,
Thanks for the great review !
I tried ordering pants from the…
I tried ordering pants from the website, and because they were on the more expensive side, I ordered based on the measurements in the size guide. But, according to the size guide, if I wanted to order a 32x32 size, I would need to order a size 31R. When I finally got the pants after a week in transit, they were size 31x32. When I tried returning them, it was then that I realized that I would have to pay for my own shipping. Which means l’m already about $30 deep into this and I still don’t have the pants I want.
2025年4月22日
Stan Ray® からの回答
Hi Santiago,
Hope you are well. If there are ever any size discrepancies please reach out to us on service@stanray.com. If you can include your order number, a description of the issue and a picture with the pants laid flat and a tape measure next to the waist band. We can then look in to the best solution for the situation for you.
All the best,
Jack
Sizing was way off
Sizing was way off. Far too small.
Maybe mislabelled?
Sent it back. Refund was pretty seamless but they deducted £7 for return post 😩
So would probably avoid Stan Ray as it’s a gamble on sizing and costly
2025年4月22日
Stan Ray® からの回答
Hi Kris,
Sorry to read this.
If there are ever any size discrepancies please reach out to us on service@stanray.com. If you can include your order number, a description of the issue and a picture.
I have had a look in to the return cost and can assure you only £2.95 is deducted for the return shipping in the UK. We do not refund the original out bound shipment.
Please reach out on service@stanray.com and will be happy to help and discuss further.
All the best,
Jack
Stan Ray® からの回答
Hi Michael,
Glad you like the product!
Great Quality Clothing
Its my first time ordering from Stan Ray. They have a great selection of clothing and the item i received was top quality. The purchase was really straightforward on their website and the items was delivered really quickly and well packaged.
2025年2月20日
Stan Ray® からの回答
Hi Robbie,
Thanks for the great review and glad you enjoyed every aspect of getting your order.
Stan Ray® からの回答
Glad you like the product and the delivery was up to standard!
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