I love the cuts and patterns of your brand. But I’ve had a couple problems while ordering . I ordered a shirt that said it was made out of cotton, but when I arrived it was some sort of rayon or poly... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
As of right now. I have updated my post. Although it still took way too long to begin my return... The quality of what was sent was extremely well made The color is true to photos. The fit wa... もっと見る
Zero customer service from Stan Ray UK. Sent an email regarding an mis-made pair of trousers. Have had no reply. Returning without confirmation risks being charged for delivery both ways! Disapp... もっと見る
Great product, and swiftly sent out. Packaged well. I retained most items purchased, and returned one. The returns process is reasonable, except for the fact that the qr code for the return takes aro... もっと見る
企業情報
当該企業による記述
Stan Ray is an American workwear brand rooted in durability, functionality, and timeless style. Established in 1972 in Texas, Stan Ray was born out of the need for hard-wearing clothes that could stand up to the demands of labor-intensive jobs. Specializing in military-inspired utility and painter pants, the brand quickly became known for its high-quality materials and craftsmanship, making it a staple in both the workwear and fashion scenes. While maintaining a dedication to American manufacturing and ethical production, Stan Ray has expanded its influence from job sites to streetwear circles worldwide. With designs that blend practicality with effortless style, Stan Ray garments cater to those who value authenticity, comfort, and rugged aesthetics. From sturdy canvas pants to minimalist jackets, every piece carries the brand’s legacy of durability and unpretentious style, offering a blend of function and fashion that has become iconic among workwear enthusiasts and style-conscious individuals alike.
連絡先
Unit 16/20 Riverbank Court, EX31 4FY, Braunton, 英国
- service@stanray.com
- stanray.com
2.8
まあまあ
140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stan Ray® からの回答
Hi Rowan,
Thanks for the great review!
The size is considerably different from…
The size is considerably different from the last time I brought a Stan Ray Shirt so I need to return it.
2025年1月23日
Stan Ray® からの回答
Hi Robert,
Please feel free to reach out to us on service@stanray.com with any issues and will be happy to help!
All the best,
Jack
Stan Ray® からの回答
Hi Sophie,
Thanks for the great review!
Poor return period
I purchased a Xmas gift in late November and didn't check return period on website. The present didn't fit and can't return as outside 14 day return period. Apparently if I had bought a few days later would have been in Xmas and more generous return period. I won't buy anything from Stan Ray again. Product is good quality and looks great but....
2024年12月30日
自発的なレビュー
Stan Ray® からの回答
Hi !
Hope you are well. If you can send us an email on service@stanray.com we will be happy to help and if you are only a couple of days outside the Christmas return period we can look to honour this for you :)
All the best,
Stan Ray
Stan Ray® からの回答
Hi Marcel,
Awesome to hear !
All the best,
Stan Ray
This was my first time ordering from…
This was my first time ordering from Stan Ray and my overall experience was great. My order arrived quickly and I was very pleased with the quality of the item.
2024年11月21日
Stan Ray® からの回答
Hi Linda! Glad to hear everything was great for you !
All the best,
Stan Ray
Good quality cardigan and very soft
Good quality cardigan and very soft, I would say the arms are quite short though whereas the body is overly long so has weird proportions.
2024年11月18日
Stan Ray® からの回答
Hi Joseph,
Feel free to email us on service@stanray.com with some images will be happy to help :)
All the best
Stan Ray
Love all their products
Love all their products - super high quality and great style with excellent service too
2024年7月10日
自発的なレビュー
Stan Ray® からの回答
Thanks Harry !
Stan Ray
Stan ray always come up with the goods
Stan ray always come up with the goods
Great quality and designs and prices.
Fast delivery too.. What's not to love
2024年12月4日
自発的なレビュー
Stan Ray® からの回答
Thanks Simon!
Inaccurate Size Guide (or trousers)
- Size guides don’t seem to be accurate. I measured a pair of trousers that fit perfectly & compared them to the Size Guide for the OG painter trouser. They arrived and were 2 inches too big.
- They take return shipping out of the refund - circa £10 down.
2024年11月21日
Stan Ray® からの回答
Hi Matt!
Hope you are well. If there is a size discrepancy please reach out to us directly. Happy to offer free return shipping in a case like this and also look in to getting you the correct size. Sounds like you had a faulty pair.
Send me an email on service@stanray.com and would be happy to help!
Jack
Great service and product
2024年11月20日
Stan Ray® からの回答
Hi Neil, thank you for your review, genuinely appreciate it. Have a great day. The Stan Ray team.
Beautiful item
Flannel Shirt (Aqua Plaid) - Looks fresh, fits well and well made. Very happy
2024年11月17日
Stan Ray® からの回答
Hey Thomas, thank you for leaving a review. It would be great to know which product you bought. So happy to hear you love it!
very bad quality
i have bought the pant at 12.sept. since a week i have got no confirmation then i have contacted the service team, i got my pants quick then in 3 days.
i have bought a 80s og painter pants, the denim is thin even worse than h&m. and for another painter pants in stone washed color, it were cut unevenly.
but these pants costs totally 250 euros. it is a very awful shopping experience.
2024年9月20日
自発的なレビュー
Stan Ray® からの回答
Hi, we are so sorry to hear about your experience. This is certainly not how we like to operate. In relation to delivery, we have been having some issues with our 3PL but this has now been addressed. In relation to the quality of the pants, this is potentially the characteristics of the construction which is made using original workwear machinery and the highest quality stitching. If you believe these pants may be faulty we would be happy to send you an exchange. Please reach out to service@stanray.com with your order number and we would be happy to help. All the best, The Stan Ray team.
Jeg fik 11 gratis t-shirts
I got 11 free t-shirt
I was browsing through some of their clothes then i saw there was a free t-shirt, which then i bought 11 t-shirt.
so thanks for that.
2023年11月15日
自発的なレビュー
Ridiculous $hipping Costs
I went to purchase a pair of pants on their website, they happened to be on sale for $52, when I got to the checkout the only shipping option was $20! Which is ridiculous, I don't know how they manage to sell anything online.
2023年8月5日
自発的なレビュー
Stan Ray® からの回答
Hi !
I hope you are well. Shipping costs have definitely been reduced now as we used to ship internationally. We have since opened new warehouses including in the USA this in turn has brought down our shipping costs.
Hopefully you will see this if you go to purchase from ourselves again.
All the best and apology for the delayed reply Trust Pilot was not monitored previously.
Kind regards,
Stan Ray
Stan Ray is terrible
Had a terrible experience with Stan Ray, I received an item that was not remotely true to size, it was an absolutely tiny pair of shorts when I always were a waist 28 as I had ordered. To return the item is going to cost me almost £9 and to post them in the first place was £5. I’m now down almost £15 through no fault of my own. Rubbish company with products that look and fit nothing like the pictures. DO NOT SHOP THERE
2023年5月31日
自発的なレビュー
Stan Ray® からの回答
Hi !
I hope you are well. Very sorry it has taken us this long to get back to as Trip advisor wasn't monitored previously. Since June 2023 we have made many updates to our operations and also shipping prices. Within the UK this has reduced and you should now be able to see this on purchase. We are currently working on our return shipping too.
If there is ever an issue regarding sizing or you feel a product is incorrect you are always welcome to reach out to service@stanray.com and we will find a reasonable resolution.
Kind regards,
Stan Ray
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